Coxhill Manor, Woking, Surrey
Coxhill Manor, Woking, Surrey
Coxhill Manor, Woking, Surrey

Coxhill Manor is a characterful country house benefitting from a peaceful and secluded location on the outskirts of Chobham, near Woking in Surrey. This fine Victorian home has been sympathetically converted to provide residential, nursing and specialist dementia care for up to 55 discerning elderly residents. Recent additions include a number of delightful garden rooms, affording wonderful views over the grounds.

Coxhill Manor retains a myriad of period features, from stained glass and leaded windows, to parquet flooring, original fireplaces and rooms with fine high ceilings. The home strikes an ideal balance between providing accommodation of distinction and creating a convivial atmosphere. Residents can relax in elegant day rooms, enjoy fine dining in the two restaurant-style dining rooms or chat over a latte at the coffee bar.

Coxhill Manor is ideally placed to meet residents’ changing care needs. The home offers a true care pathway, from residential support to dedicated dementia care. Specialist interior design helps to ensure that residents are able to move freely around the home, with bedrooms and communal areas appropriately laid out and clearly signposted to minimise confusion or disorientation.

Group: Caring Homes Group

Person in charge: Alan Horler (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 51

Shared Rooms: 3

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Coxhill Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 24 May 2017

Please call 0808 223 5420 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Coxhill Manor.

Reviews

9 Coxhill Manor has a Review Score of 9 (9.019)

The Review Score of 9 (maximum of 10) for Coxhill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Coxhill Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.614 for Coxhill Manor is calculated as follows: ( (56 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.405 Points relating to the number of positive Reviews for Coxhill Manor is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14.8 Target = 0.405

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coxhill Manor?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Coxhill Manor

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

Mum seems very happy here. Staff are very caring and interested in the residents. They treat the residents as individuals and constantly invite feedback in order to implement the wishes of those in their care often small things make a difference, mum likes to wear makeup and jewellery but is now unable to do this for herself the staff ensure this is in place, mum likes a glass of wine with a meal and all residents haver a choice of wine with each meal. The entertainment team work hard to provide a varied programme. Communication is very good and we feel well informed of mums health and welfare she is unable to tell us very much herself. As a family, we are made to feel very welcome at whatever time we visit. Mum settled in very quickly due to the friendliness of everyone at Coxhill Manor.

How likely would you be to recommend Coxhill Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very well looked after in this care home. The staff are attentive, kind and nothing is too much trouble, led by an excellent manager.

How likely would you be to recommend Coxhill Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Poor

The care my mother receives at Coxhill Manor provides me with the reassurance that she is cared for and her needs are all met. The staff are so welcoming and thoughtful and do the little extras that make them more friendly than carers. The facilities, food, activities and nursing care are all excellent and I have no concerns recommending Coxhill Manor and the good work of the manager.

How likely would you be to recommend Coxhill Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Coxhill Manor and its staff are very special indeed. The residents of Coxhill Manor are all so happy and speak so highly of the staff. Nothing is too much trouble for the staff. They are patient, caring and so kind. The activities and events held at Coxhill Manor for the residents are wonderful. I am a particular fan of animals being allowed to live with residents or at the care home and for animals being brought in to visit the residents. The nursing home is extremely clean and the food is of a good standard. The management and nursing staff deserve recognition for the caring, friendly, happy environment that is Coxhill Manor.

How likely would you be to recommend Coxhill Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cannot fault the staff and management at Coxhill. They always have the residents care and dignity at heart and engage with as many as possible through the activities programme.
The building however, could do with renovation work (old, very small lift, some uneven floors and a few corridors too narrow to facilitate easy movement of equipment such as hoists).

How likely would you be to recommend Coxhill Manor? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Alan Horler, Home Manager at Coxhill Manor responded to this review on 21 Nov 2016:

Thank you for taking the time to review Coxhill Manor, we really appreciate your feedback. At Coxhill Manor we take great pride in ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide. Coxhill Manor is an older building which retains a myriad of period features – from stained glass and leaded windows to parquet flooring, original fireplaces and rooms with fine high ceilings. We are happy to report that we have a rolling ongoing maintenance programme to ensure that our high standards of service can be properly maintained. We always welcome the opportunity to improve and hope that you will continue to share your suggestions with us in the home in future.

Mum happy here. Staff friendly and helpful. Mum is a very private person and does not easily join in with activities but she thinks they are very good for those who use them. Enjoys looking at garden, especially in summer.

How likely would you be to recommend Coxhill Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

About six months ago my wife was diagnosed with dementia which was unexpected and came as a great shock. Her consultant advised that she should go into a care home due to her condition. I tried various homes in the area but was not impressed, until I met the manager of Coxhill Manor in Surrey. He appeared to have plenty of time to discuss my situation, including finance and funding. He showed me the room which was available which was very pleasant, clean and had an excellent view of the well kept gardens. During our tour I noticed how relaxed the residents were with the carers and staff, who treated them with respect, but talked to them like friends. I learnt that at least two qualified nurses were always on duty day/night. All my family were in agreement that my wife should take up residence at Coxhill Manor. We have never regretted this decision.

How likely would you be to recommend Coxhill Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Alan

Alan Horler

Job Title: Home Manager

Joined: 2012

Description:

Alan joined Caring Homes in 2012, after having spent a number of years managing respite care services and getting new care homes for people with learning disabilities up and running smoothly. In recent years, he has managed care homes for elderly residents in Woking. Alan has been a registered manager for twenty years.
With a particular interest in palliative care and dementia, Alan ensures that every single member of his team puts the individual care needs of each resident uppermost. Whilst providing the highest quality clinical care is vitally important, Alan knows that it’s the little things that mean a lot; anything from making sure that his residents’ favourite tipples are available to installing a cat flap to make life easier for an elderly cat and her elderly owner.
Alan enjoys the day to day running of Coxhill Manor and is constantly looking for ways to enhance the quality of life of the people who live there, whether they take a short respite break or move in permanently. He firmly believes that every resident should be involved in all decisions relating to their own care and should have as many opportunities as possible to live life as actively and independently as they choose. He’d like to make Coxhill a significant part of the local community; inviting guests to join in the many activities on offer, or simply dropping in for a cup of tea and a chat.
Naturally, he takes his job very seriously and works hard to make sure that people nearing the end of life do so with total dignity. All of his staff genuinely have the best interests of their residents at heart; creating a comfortable, supportive, stimulating and above all friendly atmosphere. Whenever he gets the chance though, there’s nothing he likes better than sitting with his residents, listening to their stories and sharing a joke or two.
Alan enjoys walking - the Pembrokeshire coastal path beckons, although he hasn’t had the chance to don his walking boots just yet - also playing football and cycling.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Coxhill Manor