Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
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9.7 88 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1595 – £1725
  • Self-Funded Residential Dementia Care: £1595 – £1725
  • Self-Funded Nursing Care: £1595 – £1725
  • Self-Funded Nursing Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Residential Care: £1595 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Nursing Care: £1595 – £1721
  • RESPITE Self-Funded Nursing Dementia Care: £1595 – £1725

We accept self-funders, NHS Continuing Health-funded residents, and Social Services-funded residents (with a top-up). We also accept Social Services-funded residents, depending on availability.
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, or any over-the-counter medications
medications that a GP wouldn’t typically prescribe, such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
An agreed hourly charge for this service.

These prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Monarch KM Ltd

Person in charge

  • Deepa Chhapwale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, Social Services and Continuing Care welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge

Parking

  • Sufficient on-site parking.

Downsvale Nursing Home Reviews (88)

9.7

Downsvale Nursing Home has a Review Score of 9.7 (9.669) out of 10, based on 27 reviews in the last 2 years.
Over all time Downsvale Nursing Home has 88 reviews.

Overall Experience
  • 57
  • 31
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Date Published
  • 88
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  • 27
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Reviewer Connection to Downsvale Nursing Home
  • 28
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  • 10
  • 5
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  • 2
  • 2
  • 2
  • 2
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  • 1
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  • 1
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Total of 88, showing 1-20
Review from J B (Daughter-in-law of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we visited Downsvale there was a feeling of home, genuine care and support. A lovely family atmosphere. Everyone on duty smiled and said hello when we dropped in unannounced. Downsvale doesn't boast bells and whistles but genuine car and consideration at all touch points. Sadly our father
was only there for a short while before sadly passing. The staff and owners could not have been kinder and gave us plenty of time.
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Review from Jeremy T (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted that my mother is cared for at Downsvale. A wonderful care home, run by the caring and compassionate staff who go out of their way to address her every need. Supported by a wonderful management team, Downsvale provides an environment where I am confident that my mother is getting the best
possible care. Thank you all.
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Review from J S (Son of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management and nursing staff are caring and listen to you. Care staff get on well with mum and understand her. Food and entertainment are always good. Mum especially looks forward to her physio sessions. Family and friends are always welcomed.
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Review from Julie D (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In time of having to have a dear parent cared for there has been no better support comfort and professionalism provided by the staff and management at Downsvale NH. Thank you so much.
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Review from J S (Wife of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Managers pro-active and caring. All staff welcoming to visitors. Liaison with other professionals good. Managers communicate well with relatives time taken to get to know residents likes and dislikes.
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Review from S L (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly and approachable. Downsvale keep detailed medical and care treatment records. Management make you feel confident that they will take good care of your relative in their care. They had regular care review meetings.
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Review from M B (Wife of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Downsvale Nursing Home for two years. He is well looked after by a Caring Team. He is happy there and myself and my family are happy he is there.
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Review from E C (Husband of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hacing no experince of a care home. I have found that my husband is looked after extremely well and the nursing care is outstanding. I am very happy with the care my husband is receiving. He is always clean and tidy and well dressed. The meals are well cooked, especially for a person with dementia.
The staff are very pleasant and will ensure any questions I have regarding my husband.
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Review from J S (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely environment. Caring staff. Dedicated management. Nursing care is good and proactive. Liaison with other health and care professionals is good. Time taken to get to know residents well. Meals could be a little more varied.
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Thank you for your feedback. We appreciate your time and were glad to discuss your thoughts with you. During our recent review meeting, you mentioned that some of the negative ratings were due to you selecting the incorrect options and that, in fact, you were very happy with our overall service.Please don't hesitate to let us know if there's anything else we can do for you. We strive to provide the best service possible and would love the opportunity to make things right. As always, please feel free to contact us directly so we can address your concerns.

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Review from Tim S (Son of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's time at Downsvale was approximately 10 weeks. In that time we were amazed at how the staff helped him to adjust and how quickly they assessed his personality and the level of care he required. Every member of staff was incredible with the love care and respect they showed to dad and us as relatives.
Dad passed away peacefully with dignity and respect thanks to the wonderful care he received from the brilliant team at Downsvale. Thank you all so much.
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Review from S L (Son of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always kept up to date with my mum's care and health needs. Very happy with all the staff from management, nurses and care staff. Downsvale I consider to be very good value for money.
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Review from Caroline P (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Donsvale Nursing Home for anyone looking for a caring and compassionate home for their relative. I have found the staff to be patient and kind with my mother. She is always in clean clothes and the variety of activities they have helps keep her happy and calm.
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Review from S M (Son-in-law of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a humbling experience to see the deep love that is given in the care of our relative. We always feel welcome the care provided is adjusted to suit the condition of the day and we feel very informed. Thank you for providing such a loving and caring environment.
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Review from L H (Husband of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff. My wife had a very enjoyable 2 weeks of respite care and is happy to return again soon.
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Review from C B (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Managment and staff have been friendly, caring and supportive to mum and I. Her care has been targeted to meet her needs and I have been given regular updates when I visit and when I phone and I have been notified of any health issues arising. She seems settled and happy and enjoys lots of activities.
I don't feel bad about leaving her as I know she is being well cared for.
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Review from L D (Friend of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at Dowensvale Nursing Home for about 14 years. I have viewed many positive changes since the current Director/Manager took over the home. The building has been decorated, and a decking built outside for warmer days. The building is secure and there are a variety of activities
for residents. Staff are friendly and welcoming and treat resident with care had respect. During the time that my friend was considered to be 'end of life' the staff were so considerate and kind which helped to alleviate some of the difficulties around their time - especially the Deputy Manager.
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Review from R S (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was looked after here. Even if I arrived unannounced she looked well-groomed and very comfortable. Everywhere was immaculate and all the staff were very pleasant and attentive. Management were highly efficient and always took time to explain any changes. We are very fortunate to have mum looked
after here.
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Review from F A (Son-in-law of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only say how my sister-in-law was cared for, and it was excellent and the staff were very caring.
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Thank you for your excellent review. It's much appreciated!

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Review from John W (Son of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really outstanding support. I can’t thank the Downsvale team enough for their compassion, care, support and professionalism. When you’re going through difficult caring choices to have people who help and understand your needs and those of your loved ones is priceless. Such great people. Thank you!
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Review from L G (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Downsvale since 2020. We are very happy with the care she has received, and the staff are so loving and kind. My mum looks so well and is always so happy and content. Her favourite activities are the singers that come in to entertain her. She's taught all the staff her favourite
songs, and they sing them with her every day.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Downsvale Nursing Home is calculated as follows: ( (229 Excellents x 5) + (66 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 314 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.

Frequently Asked Questions about Downsvale Nursing Home

What types of Care is Downsvale Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Downsvale Nursing Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Downsvale Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Downsvale Nursing Home to the centre of Dorking?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downsvale Nursing Home to verify any information. View our terms and conditions. Downsvale Nursing Home has an Enhanced Service - more info.