Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
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9.7 88 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating
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Care Provided by Downsvale Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1595 – £1725
  • Self-Funded Residential Dementia Care: £1595 – £1725
  • Self-Funded Nursing Care: £1595 – £1725
  • Self-Funded Nursing Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Residential Care: £1595 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Nursing Care: £1595 – £1721
  • RESPITE Self-Funded Nursing Dementia Care: £1595 – £1725

We accept self-funders, NHS Continuing Health-funded residents, and Social Services-funded residents (with a top-up). We also accept Social Services-funded residents, depending on availability.
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, or any over-the-counter medications
medications that a GP wouldn’t typically prescribe, such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
An agreed hourly charge for this service.

These prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Monarch KM Ltd

Person in Charge

  • Deepa Chhapwale (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge

Parking

  • Sufficient on-site parking.

Downsvale Nursing Home Reviews (88)

9.7

Downsvale Nursing Home has a Review Score of 9.7 (9.715) out of 10, based on 25 reviews in the last 2 years.
Over all time Downsvale Nursing Home has 88 reviews.

Overall Experience
  • 57
  • 31
  • 0
  • 0
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Date Published
  • 88
  • 8
  • 13
  • 25
  • 63
Reviewer Connection to Downsvale Nursing Home
  • 29
  • 22
  • 10
  • 5
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 1-20
Review from Muriel B (Wife of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Downsvale for a couple of years now. He has advanced dementia. The staff are excellent and follow management guidance to a T. Everyone is professional but caring, friendly and approachable. The family are so glad he's there.
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Review from Susan W (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care and compassion the staff have for my mother and other residents. It is not an easy job dealling with dementia patients yet they are always cheerful and welcoming. The home is kept clean and the food is very good.
The rooms are in need of a bit of tlc but this
should happen when the extension work is underway and completed. I can relax knowing my mum is safe and well cared for.
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Review from Steven L (Son of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Downsvale made Mum's 90th Birthday very special, they provided tables and chairs in her room so that all the family could visit in comfort. Downsvale's chef made a lovely Birthday cake.
The staff are always on hand to talk on any subject regarding Mum's care and current health matters. There are regular
meetings to review her care plan.
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Review from A C (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming to stay at Downsvale, my father's health has been far more stable than in the preceding 8 months. The staff and management all act with diligence and professionalism, whilst maintaining a friendly environment for the residents. I couldn't be happier with Dad's care and feel confident that
the Downsvale staff are appropriately qualified to deliver Dad's palliative/EOL care.
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Review from Caroline P (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has always been treated with the utmost respect and her happiness is evident whenever I visit. She entered the home with delirium and was traumatised by being catheterised in hospital. Downsvale helped her to feel like herself and removed the catheter which she has never needed again and so
the anxiety that caused was instantly removed. They have been so supportive of her. Mum is never dressed when I visit, is always clean and well looked after. The staff are so caring and patient. I am so happy I chose Downsvale and would recommend it to anyone who needs care for a relative.
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Review from J B (Daughter-in-law of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we visited Downsvale there was a feeling of home, genuine care and support. A lovely family atmosphere. Everyone on duty smiled and said hello when we dropped in unannounced. Downsvale doesn't boast bells and whistles but genuine car and consideration at all touch points. Sadly our father
was only there for a short while before sadly passing. The staff and owners could not have been kinder and gave us plenty of time.
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Review from Jeremy T (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted that my mother is cared for at Downsvale. A wonderful care home, run by the caring and compassionate staff who go out of their way to address her every need. Supported by a wonderful management team, Downsvale provides an environment where I am confident that my mother is getting the best
possible care. Thank you all.
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Review from J S (Son of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management and nursing staff are caring and listen to you. Care staff get on well with mum and understand her. Food and entertainment are always good. Mum especially looks forward to her physio sessions. Family and friends are always welcomed.
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Review from Julie D (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In time of having to have a dear parent cared for there has been no better support comfort and professionalism provided by the staff and management at Downsvale NH. Thank you so much.
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Review from J S (Wife of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Managers pro-active and caring. All staff welcoming to visitors. Liaison with other professionals good. Managers communicate well with relatives time taken to get to know residents likes and dislikes.
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Review from E C (Husband of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hacing no experince of a care home. I have found that my husband is looked after extremely well and the nursing care is outstanding. I am very happy with the care my husband is receiving. He is always clean and tidy and well dressed. The meals are well cooked, especially for a person with dementia.
The staff are very pleasant and will ensure any questions I have regarding my husband.
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Review from J S (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely environment. Caring staff. Dedicated management. Nursing care is good and proactive. Liaison with other health and care professionals is good. Time taken to get to know residents well. Meals could be a little more varied.
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home
Thank you for your feedback. We appreciate your time and were glad to discuss your thoughts with you. During our recent review meeting, you mentioned that some of the negative ratings were due to you…read more
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Review from Tim S (Son of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's time at Downsvale was approximately 10 weeks. In that time we were amazed at how the staff helped him to adjust and how quickly they assessed his personality and the level of care he required. Every member of staff was incredible with the love care and respect they showed to dad and us as relatives.
Dad passed away peacefully with dignity and respect thanks to the wonderful care he received from the brilliant team at Downsvale. Thank you all so much.
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Review from S M (Son-in-law of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a humbling experience to see the deep love that is given in the care of our relative. We always feel welcome the care provided is adjusted to suit the condition of the day and we feel very informed. Thank you for providing such a loving and caring environment.
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Review from L H (Husband of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff. My wife had a very enjoyable 2 weeks of respite care and is happy to return again soon.
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Review from C B (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Managment and staff have been friendly, caring and supportive to mum and I. Her care has been targeted to meet her needs and I have been given regular updates when I visit and when I phone and I have been notified of any health issues arising. She seems settled and happy and enjoys lots of activities.
I don't feel bad about leaving her as I know she is being well cared for.
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Review from L D (Friend of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at Dowensvale Nursing Home for about 14 years. I have viewed many positive changes since the current Director/Manager took over the home. The building has been decorated, and a decking built outside for warmer days. The building is secure and there are a variety of activities
for residents. Staff are friendly and welcoming and treat resident with care had respect. During the time that my friend was considered to be 'end of life' the staff were so considerate and kind which helped to alleviate some of the difficulties around their time - especially the Deputy Manager.
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Review from R S (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was looked after here. Even if I arrived unannounced she looked well-groomed and very comfortable. Everywhere was immaculate and all the staff were very pleasant and attentive. Management were highly efficient and always took time to explain any changes. We are very fortunate to have mum looked
after here.
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Review from F A (Son-in-law of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only say how my sister-in-law was cared for, and it was excellent and the staff were very caring.
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home
Thank you for your excellent review. It's much appreciated!
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Review from John W (Son of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really outstanding support. I can’t thank the Downsvale team enough for their compassion, care, support and professionalism. When you’re going through difficult caring choices to have people who help and understand your needs and those of your loved ones is priceless. Such great people. Thank you!
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for Downsvale Nursing Home is calculated as follows: ( (223 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 291 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.

Frequently Asked Questions about Downsvale Nursing Home

What types of Care is Downsvale Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Downsvale Nursing Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Downsvale Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Downsvale Nursing Home to the centre of Dorking?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downsvale Nursing Home to verify any information. View our terms and conditions. Downsvale Nursing Home has an Enhanced Service - more info.