Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
Review Us
9.7 88 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating
Show Downsvale Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1595 – £1725
  • Self-Funded Residential Dementia Care: £1595 – £1725
  • Self-Funded Nursing Care: £1595 – £1725
  • Self-Funded Nursing Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Residential Care: £1595 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Nursing Care: £1595 – £1721
  • RESPITE Self-Funded Nursing Dementia Care: £1595 – £1725

We accept self-funders, NHS Continuing Health-funded residents, and Social Services-funded residents (with a top-up). We also accept Social Services-funded residents, depending on availability.
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, or any over-the-counter medications
medications that a GP wouldn’t typically prescribe, such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
An agreed hourly charge for this service.

These prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Monarch KM Ltd

Person in charge

  • Deepa Chhapwale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, Social Services and Continuing Care welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge

Parking

  • Sufficient on-site parking.

Downsvale Nursing Home Reviews (88)

9.7

Downsvale Nursing Home has a Review Score of 9.7 (9.669) out of 10, based on 27 reviews in the last 2 years.
Over all time Downsvale Nursing Home has 88 reviews.

Overall Experience
  • 57
  • 31
  • 0
  • 0
  • 0
Date Published
  • 88
  • 8
  • 12
  • 27
  • 61
Reviewer Connection to Downsvale Nursing Home
  • 28
  • 23
  • 10
  • 5
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 41-60
Review from F N (Daughter of Resident) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management are all incredibly friendly, supportive and smiley, they all do an amazing job of keeping our loved ones clean, fed, watered, groomed, stimulated, comfortable and most of all safe.
The care given is second to none, giving a home from home feeling.
Having a loved one with dementia
is so very hard, knowing that my father lives in this care home makes this difficult time for me as best as it can be, as the love and care he is given eases my pain.
I can’t thank them all enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Son of Resident) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents have been residents for five months and counting, and have always been treated with courtesy and respect. The staff have always ensured that their safety and well being is paramount and have been swift to bring in medical intervention when needed. The result is that our parents are content
in their surroundings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Wife of Resident) published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot speak too highly of the staff at Downsvale. From the first meeting, they were kind, concerned and caring. They not only were wonderful and patient with my husband who had dementia but would always ask after my welfare. I was happy to leave my husband in their care, knowing he was well cared
for gave me great peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie C (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely responsive management team - very willing to adapt the room to suit Mum before arrival. Very good and timely communication. All the staff are so kind, considerate and caring - call bell is always left with Mum and mostly very quick responses to calling. Mum's care needs were individualised
- adaption to supper time, discussed preferred bedtime around staff handover. I would have no hesitation in recommending this extremely kind team to care for your relative.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen C (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing is ever too much trouble. Mum, although confused, speaks of how ‘lovely and kind’ everyone is to her. I could not ask for better care for Mum. Her face lights up when staff talk to her and give her such kind attention. For me this is priceless. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mo D (Husband of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care and attention the staff and management at Downsvale have provided for my wife since she was admitted in May 2021.
She has settled nicely into her surroundings and she is treated with respect given the effects that severe dementia has caused.
Although a bit time consuming
it is good to see the necessary Covid tests are diligently carried out before entry can be made. A sure sign they are looking after their residents and staff alike.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keef H (Son of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you all so much for what you do for Mum. She seems genuinely happy to be at Downsvale Nursing Home despite her obvious limitations.
I would especially like to commend the senior carer, a lovely lady who calls Mum princess and for her care and dedication.
Plus the deputy manager.
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Many thanks for the kind words. They are much appreciated!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tamsin L (Daughter of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father requires full nursing care. He has lived at Downsvale Nursing Home for the last year. I have been impressed with the level of care and attention all the staff, who I have met, give to him. They got to know his likes/dislikes quickly, so they could help him to settle in and be comfortable.
I am kept informed if there are any concerns from the team. My father appears comfortable and well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donald K (Husband of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife suffers from Alzheimer's and she has been at Downsvale Nursing Home for nearly two years and she has had good protection and care performed by the staff and management of the home. The whole of the home is geared up to assist and care for the residents and their needs and concerns.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie L (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Downsvale Nursing Home since March 2020 and I feel he has been very well looked after. The staff are kind and caring. I have never had cause to complain. They show excellent compassion to the families of their residents. They coped very well during Covid.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul G (Regular Volunteer) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a visitor, I have always found the staff friendly and approachable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola C (Daughter of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Downsvale Nursing Home is providing excellent, dignified care to my mother. She says she feels contented, which, considering how fiercely independent Mum was is high testament to the care she receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann V (Cousin of Resident) published on 15 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and welcoming. Attention to my phone calls is always excellent. The care of my cousin seems to be very good. The meals seem to be good and accommodate taste and needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Son of Resident) published on 3 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite the lockdown over the past year, the staff rolled out the red carpet for my mother's hundredth birthday last September, which was enjoyed by all. Communication with the home is very good. Life has not been easy for anyone over the past year, and I am relieved she was in the best place possible.
Staff are very caring and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen D (Son of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful.
The room has all the equipment Mum needs.
The food is very nice.
Mum is very settled here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Son of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to the care home after a brief stay in hospital. It is difficult for me to give an honest description of the services provided. On the couple of occasions that I have had to call the staff, they're where all very polite and knowledgeable of my mother's needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother is very happy and well looked after at Downsvale Nursing Home. The management and staff have been absolutely brilliant during the pandemic and done everything they can to allow me to visit my Mother in a Covid safe environment. The care staff are extremely kind and caring, so I feel reassured
that although my Mum is missing out on hugs from me and the family, she is still receiving a great deal of kindness and affection.
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Thanks for your kind comments. It’s much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine L (Daughter of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother is receiving is second-to-none. As a family, we take great comfort in knowing she is happy and content and being extremely well looked after. She is always spotlessly clean; her bedding is always beautifully fresh and clean. Downsvale really is a 'home from home', and we are truly
grateful to all the staff who make it so.
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Many thanks for your kind review; it is much appreciated!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Sister of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home is well run by friendly staff who are very efficient. It is always clean and tidy, and the meals seem appetising. Residents are treated with respect and co-operation. I have no complaints.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L W (Wife of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home. Management and all staff went far beyond the call of duty. My husband died peacefully after having a very tough time in the hospital due to the care given to him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Downsvale Nursing Home is calculated as follows: ( (229 Excellents x 5) + (66 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 314 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downsvale Nursing Home to verify any information. View our terms and conditions. Downsvale Nursing Home has an Enhanced Service - more info.