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Downsvale Nursing Home

6/8 Pixham Lane, Dorking, Surrey RH4 1PT
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The management and staff have been absolutely brilliant during the pandemicSarah(Daughter of Resident/Service User)
Downsvale Nursing Home, Dorking
he enjoys the lighthearted interaction with staffGez P(Son of Resident/Service User)
Downsvale Nursing Home, Dorking
Downsvale Nursing Home, Dorking

Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care

* Respite, Nursing, Residential Dementia and End of Life Care

*...  

Care Provided by Downsvale Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,650 - £1,850£1,650 - £1,850
Residential Dementia Care£1,650 - £1,850£1,650 - £1,845
Nursing Care£1,650 - £1,847£1,650 - £1,850
Nursing Dementia Care£1,650 - £1,850£1,650 - £1,850
We accept self-funders, NHS Continuing Health-funded residents, and Social Services-funded residents (with a top-up). We also accept Social Services-funded residents, depending on availability.
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, or any over-the-counter medications
medications that a GP wouldn’t typically prescribe, such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

An agreed hourly charge for this service.

Contact Downsvale Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Monarch KM Ltd
  • Private Owned

Person in charge

  • Deepa Chhapwale(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge

Parking

  • Sufficient on-site parking.

Downsvale Nursing Home Reviews (90)

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9.7

Downsvale Nursing Home has a Review Score of 9.7 (9.654) out of 10, based on 18 reviews in the last 2 years. Over all time Downsvale Nursing Home has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from Taher T (Son of Resident) published on 26 April 2022 Submitted via Website
Overall Experience

My mother is a resident at Downsvale Nursing Home and her care is of excellent quality. She has been given very good attention as she is in palliative care and the staff are very friendly and patient with her. Highly recommended.

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Review from N A (Son of Resident) published on 28 February 2022 Submitted via Website
Overall Experience
My father has been in Downsvale for two months due to dementia.
The staff are excellent with him and provide far better care for him than we could at home.

He is clean, well-fed and cared for which provides peace of mind for us as a family.

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Review from Deborah T (Stepdaughter of Resident) published on 28 February 2022 Submitted via Website
Overall Experience

I visited several care/nursing homes before selecting Downsvale. From my first point of contact, the management team made this new journey for our family incredibly simple, efficient and proactive, rare qualities indeed in these current times. I was kept informed of all developments between the hospital and the care home at the point of discharge. The home is filled with caring, helpful and friendly staff from the care team up to management level. The accounts team held my hand through all the form filling, explaining everything clearly and succinctly. As a family we are all thrilled with the care our stepfather-in-law is receiving. The rooms, bathrooms and common areas are spotless. There is always a selection of refreshments easily accessible in his room with easy to pick up and hold beakers. The room is airy, spacious, light, a perfect temperature and all the facilities our step-father requires are catered for. Can call for updates anytime. Brilliant care home. Thank you.

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Review from F N (Daughter of Resident) published on 23 February 2022 Submitted via Website
Overall Experience
The staff and management are all incredibly friendly, supportive and smiley, they all do an amazing job of keeping our loved ones clean, fed, watered, groomed, stimulated, comfortable and most of all safe.
The care given is second to none, giving a home from home feeling.
Having a loved one with dementia is so very hard, knowing that my father lives in this care home makes this difficult time for me as best as it can be, as the love and care he is given eases my pain.

I can’t thank them all enough.

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Review from K S (Son of Resident) published on 23 February 2022 Submitted via Website
Overall Experience

Our parents have been residents for five months and counting, and have always been treated with courtesy and respect. The staff have always ensured that their safety and well being is paramount and have been swift to bring in medical intervention when needed. The result is that our parents are content in their surroundings.

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Review from M T (Wife of Resident) published on 14 January 2022 Submitted via Postal Card
Overall Experience

I cannot speak too highly of the staff at Downsvale. From the first meeting, they were kind, concerned and caring. They not only were wonderful and patient with my husband who had dementia but would always ask after my welfare. I was happy to leave my husband in their care, knowing he was well cared for gave me great peace of mind.

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Review from Jackie C (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card
Overall Experience

Extremely responsive management team - very willing to adapt the room to suit Mum before arrival. Very good and timely communication. All the staff are so kind, considerate and caring - call bell is always left with Mum and mostly very quick responses to calling. Mum's care needs were individualised - adaption to supper time, discussed preferred bedtime around staff handover. I would have no hesitation in recommending this extremely kind team to care for your relative.

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Review from Karen C (Daughter of Resident) published on 16 December 2021 Submitted via Website
Overall Experience

Nothing is ever too much trouble. Mum, although confused, speaks of how ‘lovely and kind’ everyone is to her. I could not ask for better care for Mum. Her face lights up when staff talk to her and give her such kind attention. For me this is priceless. Thank you.

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Review from Mo D (Husband of Resident) published on 28 October 2021 Submitted via Website
Overall Experience
I am delighted with the care and attention the staff and management at Downsvale have provided for my wife since she was admitted in May 2021.
She has settled nicely into her surroundings and she is treated with respect given the effects that severe dementia has caused.

Although a bit time consuming it is good to see the necessary Covid tests are diligently carried out before entry can be made. A sure sign they are looking after their residents and staff alike.

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Review from Keef H (Son of Resident) published on 12 October 2021 Submitted via Postal Card
Overall Experience
Thank you all so much for what you do for Mum. She seems genuinely happy to be at Downsvale Nursing Home despite her obvious limitations.
I would especially like to commend the senior carer, a lovely lady who calls Mum princess and for her care and dedication.

Plus the deputy manager.

Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Many thanks for the kind words. They are much appreciated!

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Review from Tamsin L (Daughter of Resident) published on 28 September 2021 Submitted via Postal Card
Overall Experience

My father requires full nursing care. He has lived at Downsvale Nursing Home for the last year. I have been impressed with the level of care and attention all the staff, who I have met, give to him. They got to know his likes/dislikes quickly, so they could help him to settle in and be comfortable. I am kept informed if there are any concerns from the team. My father appears comfortable and well looked after.

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Review from Donald K (Husband of Resident) published on 2 September 2021 Submitted via Postal Card
Overall Experience

My wife suffers from Alzheimer's and she has been at Downsvale Nursing Home for nearly two years and she has had good protection and care performed by the staff and management of the home. The whole of the home is geared up to assist and care for the residents and their needs and concerns.

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Review from Julie L (Daughter of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

My father has been in Downsvale Nursing Home since March 2020 and I feel he has been very well looked after. The staff are kind and caring. I have never had cause to complain. They show excellent compassion to the families of their residents. They coped very well during Covid.

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Review from Paul G (Regular Volunteer) published on 1 June 2021 Submitted via Postal Card
Overall Experience

As a visitor, I have always found the staff friendly and approachable.

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Review from Nicola C (Daughter of Resident) published on 1 June 2021 Submitted via Postal Card
Overall Experience

Downsvale Nursing Home is providing excellent, dignified care to my mother. She says she feels contented, which, considering how fiercely independent Mum was is high testament to the care she receives.

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Review from Ann V (Cousin of Resident) published on 15 May 2021 Submitted via Postal Card
Overall Experience

The staff are always friendly and welcoming. Attention to my phone calls is always excellent. The care of my cousin seems to be very good. The meals seem to be good and accommodate taste and needs.

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Review from R C (Son of Resident) published on 3 April 2021 Submitted via Postal Card
Overall Experience

Despite the lockdown over the past year, the staff rolled out the red carpet for my mother's hundredth birthday last September, which was enjoyed by all. Communication with the home is very good. Life has not been easy for anyone over the past year, and I am relieved she was in the best place possible. Staff are very caring and helpful.

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Review from Stephen D (Son of Resident) published on 22 March 2021 Submitted via Postal Card
Overall Experience
The staff are very friendly and helpful.
The room has all the equipment Mum needs.
The food is very nice.

Mum is very settled here.

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Review from P B (Son of Resident) published on 8 February 2021 Submitted via Website
Overall Experience

My mother was admitted to the care home after a brief stay in hospital. It is difficult for me to give an honest description of the services provided. On the couple of occasions that I have had to call the staff, they're where all very polite and knowledgeable of my mother's needs.

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Review from Sarah (Daughter of Resident) published on 3 December 2020 Submitted via Website
Overall Experience

My Mother is very happy and well looked after at Downsvale Nursing Home. The management and staff have been absolutely brilliant during the pandemic and done everything they can to allow me to visit my Mother in a Covid safe environment. The care staff are extremely kind and caring, so I feel reassured that although my Mum is missing out on hugs from me and the family, she is still receiving a great deal of kindness and affection.

Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Thanks for your kind comments. It’s much appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 July 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Meet the Team (1)

Deepa Chhapwale
Deepa ChhapwaleJob Title:Home ManagerJoined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.

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