
The management and staff have been absolutely brilliant during the pandemicSarah(Daughter of Resident/Service User)

he enjoys the lighthearted interaction with staffGez P(Son of Resident/Service User)


The management and staff have been absolutely brilliant during the pandemicSarah(Daughter of Resident/Service User)

he enjoys the lighthearted interaction with staffGez P(Son of Resident/Service User)


Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.
* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
*...
Care Provided by Downsvale Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, or any over-the-counter medications
medications that a GP wouldn’t typically prescribe, such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
An agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Downsvale Nursing Home for full pricing details and T&Cs.
Contact Downsvale Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Monarch KM Ltd
- Private Owned
Person in charge
- Deepa Chhapwale(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
Visiting
- 9am-5pm all days later if prior appointment is made by ringing the nurse in charge
Parking
- Sufficient on-site parking.
Downsvale Nursing Home Reviews (90)
Downsvale Nursing Home has a Review Score of 9.7 (9.654) out of 10, based on 18 reviews in the last 2 years.
Over all time Downsvale Nursing Home has 90 reviews.
My mother is a resident at Downsvale Nursing Home and her care is of excellent quality. She has been given very good attention as she is in palliative care and the staff are very friendly and patient with her. Highly recommended.
The staff are excellent with him and provide far better care for him than we could at home.
He is clean, well-fed and cared for which provides peace of mind for us as a family.
I visited several care/nursing homes before selecting Downsvale. From my first point of contact, the management team made this new journey for our family incredibly simple, efficient and proactive, rare qualities indeed in these current times. I was kept informed of all developments between the hospital and the care home at the point of discharge. The home is filled with caring, helpful and friendly staff from the care team up to management level. The accounts team held my hand through all the form filling, explaining everything clearly and succinctly. As a family we are all thrilled with the care our stepfather-in-law is receiving. The rooms, bathrooms and common areas are spotless. There is always a selection of refreshments easily accessible in his room with easy to pick up and hold beakers. The room is airy, spacious, light, a perfect temperature and all the facilities our step-father requires are catered for. Can call for updates anytime. Brilliant care home. Thank you.
The care given is second to none, giving a home from home feeling.
Having a loved one with dementia is so very hard, knowing that my father lives in this care home makes this difficult time for me as best as it can be, as the love and care he is given eases my pain.
I can’t thank them all enough.
Our parents have been residents for five months and counting, and have always been treated with courtesy and respect. The staff have always ensured that their safety and well being is paramount and have been swift to bring in medical intervention when needed. The result is that our parents are content in their surroundings.
I cannot speak too highly of the staff at Downsvale. From the first meeting, they were kind, concerned and caring. They not only were wonderful and patient with my husband who had dementia but would always ask after my welfare. I was happy to leave my husband in their care, knowing he was well cared for gave me great peace of mind.
Extremely responsive management team - very willing to adapt the room to suit Mum before arrival. Very good and timely communication. All the staff are so kind, considerate and caring - call bell is always left with Mum and mostly very quick responses to calling. Mum's care needs were individualised - adaption to supper time, discussed preferred bedtime around staff handover. I would have no hesitation in recommending this extremely kind team to care for your relative.
Nothing is ever too much trouble. Mum, although confused, speaks of how ‘lovely and kind’ everyone is to her. I could not ask for better care for Mum. Her face lights up when staff talk to her and give her such kind attention. For me this is priceless. Thank you.
She has settled nicely into her surroundings and she is treated with respect given the effects that severe dementia has caused.
Although a bit time consuming it is good to see the necessary Covid tests are diligently carried out before entry can be made. A sure sign they are looking after their residents and staff alike.
I would especially like to commend the senior carer, a lovely lady who calls Mum princess and for her care and dedication.
Plus the deputy manager.
Many thanks for the kind words. They are much appreciated!
My father requires full nursing care. He has lived at Downsvale Nursing Home for the last year. I have been impressed with the level of care and attention all the staff, who I have met, give to him. They got to know his likes/dislikes quickly, so they could help him to settle in and be comfortable. I am kept informed if there are any concerns from the team. My father appears comfortable and well looked after.
My wife suffers from Alzheimer's and she has been at Downsvale Nursing Home for nearly two years and she has had good protection and care performed by the staff and management of the home. The whole of the home is geared up to assist and care for the residents and their needs and concerns.
My father has been in Downsvale Nursing Home since March 2020 and I feel he has been very well looked after. The staff are kind and caring. I have never had cause to complain. They show excellent compassion to the families of their residents. They coped very well during Covid.
As a visitor, I have always found the staff friendly and approachable.
Downsvale Nursing Home is providing excellent, dignified care to my mother. She says she feels contented, which, considering how fiercely independent Mum was is high testament to the care she receives.
The staff are always friendly and welcoming. Attention to my phone calls is always excellent. The care of my cousin seems to be very good. The meals seem to be good and accommodate taste and needs.
Despite the lockdown over the past year, the staff rolled out the red carpet for my mother's hundredth birthday last September, which was enjoyed by all. Communication with the home is very good. Life has not been easy for anyone over the past year, and I am relieved she was in the best place possible. Staff are very caring and helpful.
The room has all the equipment Mum needs.
The food is very nice.
Mum is very settled here.
My mother was admitted to the care home after a brief stay in hospital. It is difficult for me to give an honest description of the services provided. On the couple of occasions that I have had to call the staff, they're where all very polite and knowledgeable of my mother's needs.
My Mother is very happy and well looked after at Downsvale Nursing Home. The management and staff have been absolutely brilliant during the pandemic and done everything they can to allow me to visit my Mother in a Covid safe environment. The care staff are extremely kind and caring, so I feel reassured that although my Mum is missing out on hugs from me and the family, she is still receiving a great deal of kindness and affection.
Thanks for your kind comments. It’s much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Downsvale Nursing Home.
There are no upcoming events for Downsvale Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Downsvale Nursing Home.
Meet the Team (1)

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downsvale Nursing Home to verify any information. View our terms and conditions. Downsvale Nursing Home has an Enhanced Service -more info.