Downsvale Nursing Home

My mother was admitted to the care home after a brief stay in hospital. It is difficult for me to give an honest description of the services provided. On the couple of occasions that I have had to call the staff, they're where all very polite and knowledgeable of my mother's needs.

My Mother is very happy and well looked after at Downsvale Nursing Home. The management and staff have been absolutely brilliant during the pandemic and done everything they can to allow me to visit my Mother in a Covid safe environment. The care staff are extremely kind and caring, so I feel reassured that although my Mum is missing out on hugs from me and the family, she is still receiving a great deal of kindness and affection.

This home is well run by friendly staff who are very efficient. It is always clean and tidy, and the meals seem appetising. Residents are treated with respect and co-operation. I have no complaints.

Excellent care home. Management and all staff went far beyond the call of duty. My husband died peacefully after having a very tough time in the hospital due to the care given to him.

The manager has organised some FaceTime calls to my wife and it was so uplifting to see my wife looking content and recognising it was me. It is such a comfort to know my wife is receiving first-class nursing care and is a happy resident in Downsvale.

My father, now aged 87 years and wheelchair-bound, has been a resident at Downsvale Nursing Home since 2014. He has a nice room looking across the extensive gardens towards Boxhill and there is a shared lounge for socialising with the other residents. The accommodation and the facilities are a bit dated, and tight on space but they have well-advanced plans to greatly extend and improve the building which is located in a very pleasant environment at the foot of Boxhill. He has received great care and attention from the staff who are very friendly and professional. I think it's fair to say he enjoys the lighthearted interaction with staff he has there and great food with plenty of snacks and cups of tea in between! There is a well organised weekly programme of activities which sometimes includes visiting professional entertainers and even occasional trips out. Overall we are very happy to recommend Downsvale Nursing Home.

The summer garden fete was really good too. The rooms are clean and the food gets eaten.

We were fortunate that our uncle was able to spend the last few weeks of his life at Downsvale Nursing Home, despite not living in the area. We were always greeted by the same friendly staff who all got to know our uncle and were able to give us any information we required about the things he had done each day. We knew when we first saw Downsvale that this would be a homely place and all of the staff were very caring and interested in him. Thank you Downsvale.

My mother moved to Downsvale Nursing Home at 'end of life'. She was treated kindly by the staff, whom I found to be attentive and generally knowledgeable about my mother's care and needs, e.g. feedback from a recent visit by the doctor. Staff were visible, it was always easy to find a member of staff if I had a question. If they didn't know the answer, they would find out and phone me.

Downsvale was the third Care/Nursing Home in which my mother was a resident over the past seven years. My only regret is that I didn't mover her to Downsvale sooner because the care she received was excellent.

My mother can be, lets say 'challenging' at times and the staff at Downsvale are extremely patient with her and are sympathetic with her needs. The accommodation has a homely feel and the owners are spending money in updating all areas of the home by updating lighting and decorating throughout. These will be done over a couple of years to minimise the disturbance to the day to day running of the home. The residents all appear happy and appreciate the activities that are laid on and praise the staff for their kindness.

Rooms could be updated but the care is very good my mother-in-law seems to be settling in okay although a bit restless at first but staff were excellent at looking after her.

This is the first time a relative has been in a care home. My nan has taken time to settled but now she has been diagnosed with dementia she has been more settled with medication. When I visit she is very happy and looks very fresh and well looked after. Many thanks for taking good care of her.

Rooms could use a lick of paint, but that's insignificant compared to the quality of care, which is fantastic.

A small, friendly home with a homely feel. The staff are very friendly to both visitors and residents. The food all seems to be home catered and nutritious. The rooms vary in size but I am happy with my fathers' larger sunny room. There are a variety of engaging activities on offer.

Thank you for all the support he receives.

Good GP visits every week and reviews for all patients.

Seems like a good place. The staff are quite friendly. There are quite a few activities for the residents. Possibly a little short of space.

Our friend had the best care he possibly could have at Downsvale. He was clean, well fed, comfortable, pain-free, warm and tidy. All staff were kind, caring, happy to our friend and us. It was an easy process getting him into the home, a speedy transfer from hospital to home. Homes are not cheap but I see why now after first-hand experience.

Downsvale has a lovely homely atmosphere. My mum stayed here for 7 months and was very happy here. The staff were really kind and caring and her room was quiet and like a home from home.

Nearly all the rooms have fabulous views of Boxhill and the large back gardens.

I cannot fault the care and support the staff at Downsvale Nursing Home gave my father and also his family and visitors. They are genuinely very caring people who obviously have a passion for the work they do.

I would not hesitate to recommend this nursing home.