Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
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9.7 88 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1595 – £1725
  • Self-Funded Residential Dementia Care: £1595 – £1725
  • Self-Funded Nursing Care: £1595 – £1725
  • Self-Funded Nursing Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Residential Care: £1595 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Nursing Care: £1595 – £1721
  • RESPITE Self-Funded Nursing Dementia Care: £1595 – £1725

We accept self-funders, NHS Continuing Health-funded residents, and Social Services-funded residents (with a top-up). We also accept Social Services-funded residents, depending on availability.
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, or any over-the-counter medications
medications that a GP wouldn’t typically prescribe, such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
An agreed hourly charge for this service.

These prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Monarch KM Ltd

Person in charge

  • Deepa Chhapwale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, Social Services and Continuing Care welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge

Parking

  • Sufficient on-site parking.

Downsvale Nursing Home Reviews (88)

9.7

Downsvale Nursing Home has a Review Score of 9.7 (9.669) out of 10, based on 27 reviews in the last 2 years.
Over all time Downsvale Nursing Home has 88 reviews.

Overall Experience
  • 57
  • 31
  • 0
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Date Published
  • 88
  • 8
  • 12
  • 27
  • 61
Reviewer Connection to Downsvale Nursing Home
  • 28
  • 23
  • 10
  • 5
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 61-80
Review from Jim B (Husband of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Downsvale continues to give excellent nursing care to my wife. Recently she had an infection (UTI) which kept her confined to her room but with one-to-one care. As soon as was prudent they got her back into the lounge to mix with other residents. Her limited speech improved. Working during the lockdown
cannot be easy but I find the staff are all so friendly and honest when I ask how my wife is doing. It was her birthday on May 10th and they baked a cake and sang "Happy Birthday" and I was allowed to be in the garden at a distance wearing PPE.
The manager has organised some FaceTime calls to my wife and it was so uplifting to see my wife looking content and recognising it was me. It is such a comfort to know my wife is receiving first-class nursing care and is a happy resident in Downsvale.
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Review from Gez P (Son of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father, now aged 87 years and wheelchair-bound, has been a resident at Downsvale Nursing Home since 2014. He has a nice room looking across the extensive gardens towards Boxhill and there is a shared lounge for socialising with the other residents. The accommodation and the facilities are a bit
dated, and tight on space but they have well-advanced plans to greatly extend and improve the building which is located in a very pleasant environment at the foot of Boxhill. He has received great care and attention from the staff who are very friendly and professional. I think it's fair to say he enjoys the lighthearted interaction with staff he has there and great food with plenty of snacks and cups of tea in between! There is a well organised weekly programme of activities which sometimes includes visiting professional entertainers and even occasional trips out. Overall we are very happy to recommend Downsvale Nursing Home.
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Review from M C (Son of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be thoughtful, caring, patient and knowledgeable.
Nothing seems to be too much trouble and they are interested in respectful care for their residents.
The summer garden fete was really good too. The rooms are clean and the food gets eaten.
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Thank you for your kind review! Much appreciated.

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Review from J G (Nephew of Resident) published on 18 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were fortunate that our uncle was able to spend the last few weeks of his life at Downsvale Nursing Home, despite not living in the area. We were always greeted by the same friendly staff who all got to know our uncle and were able to give us any information we required about the things he had done
each day. We knew when we first saw Downsvale that this would be a homely place and all of the staff were very caring and interested in him. Thank you Downsvale.
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Review from C H (Son of Resident) published on 15 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Downsvale Nursing Home at 'end of life'. She was treated kindly by the staff, whom I found to be attentive and generally knowledgeable about my mother's care and needs, e.g. feedback from a recent visit by the doctor. Staff were visible, it was always easy to find a member of staff
if I had a question. If they didn't know the answer, they would find out and phone me.


Downsvale was the third Care/Nursing Home in which my mother was a resident over the past seven years. My only regret is that I didn't mover her to Downsvale sooner because the care she received was excellent.

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Review from John M (Son of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother can be, lets say 'challenging' at times and the staff at Downsvale are extremely patient with her and are sympathetic with her needs. The accommodation has a homely feel and the owners are spending money in updating all areas of the home by updating lighting and decorating throughout. These
will be done over a couple of years to minimise the disturbance to the day to day running of the home. The residents all appear happy and appreciate the activities that are laid on and praise the staff for their kindness.
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Review from I F (Daughter-in-law of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rooms could be updated but the care is very good my mother-in-law seems to be settling in okay although a bit restless at first but staff were excellent at looking after her.
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Review from B F (Granddaughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first time a relative has been in a care home. My nan has taken time to settled but now she has been diagnosed with dementia she has been more settled with medication. When I visit she is very happy and looks very fresh and well looked after. Many thanks for taking good care of her.
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Review from Richard G (Son of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are so caring, diligent and patient.
Rooms could use a lick of paint, but that's insignificant compared to the quality of care, which is fantastic.
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Review from Julie W (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A small, friendly home with a homely feel. The staff are very friendly to both visitors and residents. The food all seems to be home catered and nutritious. The rooms vary in size but I am happy with my fathers' larger sunny room. There are a variety of engaging activities on offer.
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Review from Jo-Ann H (Wife of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband took a little while to settle but is very happy now and he enjoys things that are going on.
Thank you for all the support he receives.
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Review from Geoffrey P (Son of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very homely nursing home. Staff friendly, helpful and nothing is too much trouble in helping residents and visitors.
A good range of activities carried out with residents and visitors encouraged to join in.
Good GP visits every week and reviews for all patients.
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Review from B H (Son of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seems like a good place. The staff are quite friendly. There are quite a few activities for the residents. Possibly a little short of space.
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Review from Sarah N (Friend of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our friend had the best care he possibly could have at Downsvale. He was clean, well fed, comfortable, pain-free, warm and tidy. All staff were kind, caring, happy to our friend and us. It was an easy process getting him into the home, a speedy transfer from hospital to home. Homes are not cheap but
I see why now after first-hand experience.
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Review from Anne V (Daughter of Resident) published on 31 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Downsvale has a lovely homely atmosphere. My mum stayed here for 7 months and was very happy here. The staff were really kind and caring and her room was quiet and like a home from home.


Nearly all the rooms have fabulous views of Boxhill and the large back gardens.

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Review from Sally G (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and support the staff at Downsvale Nursing Home gave my father and also his family and visitors. They are genuinely very caring people who obviously have a passion for the work they do.


I would not hesitate to recommend this nursing home.

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Review from Elaine A (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would recommend Downsvale to anyone looking for a nursing home for themselves or a relative. The care and compassion shown to our family member and the family were fantastic. Dad was treated with dignity during his stay. We could not have asked for more. The entire staff were exceptional. Thank you
all.
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Review from Anne P (Wife of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Downsvale are of the standard one would expect in a first-class nursing home. They showed kindness, understanding and compassion to my husband - nothing was too much trouble.
I was always given a cup of tea when I arrived and also afternoon tea and the chocolate eclairs are "out of this
world".
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Review from B G (Wife of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was really worried about my husband going into Downsvale as I have a very bad experience when he went into another care home for 4 days and his care was very poor there. When my husband went into Downsvale, he was at the end of his life and confined to bed. The care he received was excellent. Nothing
was too much trouble. He was there for 10 days and the staff made his as comfortable as possible. He was treated with respect and dignity until the very end.
Reply from Rahul C, Director at Downsvale Nursing Home

Many thanks for your kind review.

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Review from Hazel T (Daughter of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were made very welcome when we came to visit the home for mum. The room she was given was light and had a beautiful view over Boxhill. Mum had cancer and was in the final few weeks of her life complicated by a severe stroke. This meant she couldn't take part in any activities but the staff still
came and spoke to her and to us and offered us drinks etc. The staff took special care of mum in her last two weeks of her life. We were allowed to visit whenever we wanted. Her room was warm and comfortable. We would definitely recommend this home to someone in a similar situation.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Downsvale Nursing Home is calculated as follows: ( (229 Excellents x 5) + (66 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 314 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downsvale Nursing Home to verify any information. View our terms and conditions. Downsvale Nursing Home has an Enhanced Service - more info.