Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
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9.7 88 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1595 – £1725
  • Self-Funded Residential Dementia Care: £1595 – £1725
  • Self-Funded Nursing Care: £1595 – £1725
  • Self-Funded Nursing Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Residential Care: £1595 – £1725
  • RESPITE Self-Funded Residential Dementia Care: £1595 – £1725
  • RESPITE Self-Funded Nursing Care: £1595 – £1721
  • RESPITE Self-Funded Nursing Dementia Care: £1595 – £1725

We accept self-funders, NHS Continuing Health-funded residents, and Social Services-funded residents (with a top-up). We also accept Social Services-funded residents, depending on availability.
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, or any over-the-counter medications
medications that a GP wouldn’t typically prescribe, such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
An agreed hourly charge for this service.

These prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Monarch KM Ltd

Person in charge

  • Deepa Chhapwale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, Social Services and Continuing Care welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge

Parking

  • Sufficient on-site parking.

Downsvale Nursing Home Reviews (88)

9.7

Downsvale Nursing Home has a Review Score of 9.7 (9.669) out of 10, based on 27 reviews in the last 2 years.
Over all time Downsvale Nursing Home has 88 reviews.

Overall Experience
  • 57
  • 31
  • 0
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Date Published
  • 88
  • 8
  • 12
  • 27
  • 61
Reviewer Connection to Downsvale Nursing Home
  • 28
  • 23
  • 10
  • 5
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from Monica C (Relative of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Donwsvale Nursing Home has looked after my relative for the past five years. He is very happy there and the staff all treat him with the utmost respect and dignity. I chose Downsvale as there is always a happy atmosphere in the home, and the staff are all excellent.
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Review from E M T (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has a warm and inviting atmosphere. All the team, whether nursing, support or housekeeping were polite and caring when looking after my father in the short time he was with them. They were keen to make him feel this was his home and help him settle in.
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Review from Pauline C (Wife of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my husband receives. Downsvale is a caring home with brilliant staff and management.
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Review from F W (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been here for 3.5 years. The staff are all really caring and work really hard to take care of all the residents. They are a great team and it is lovely to see the same friendly faces when I visit my mum which gives her continuity of care.
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Review from Susan W (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in the home for 3 days having come straight from hospital. All of the staff have been most welcoming and friendly and have gone out of their way to make sure I am okay and that Mum is safe and comfortable. Nothing is too much for them. Very pleased so far to know that Mum is
safe and being cared for.
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Review from Antoinette B (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Homely, caring nursing home. Mum is happy there and says the food is very good. At 94 this is the first time Mum has gone into a nursing home and her experience of this, I am very glad to say, is an extremely positive one. I feel I can leave Mum's care in their hands and not have to worry. Mum has told
me that the occupational health staff are excellent and they do their best to keep the residents entertained and occupied.
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Review from Peter C (Son of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the environment Downsvale provided for Mum in her final months. All the staff, without exception, were caring, polite, interested and welcoming, both to her and her visiting family. We couldn't have been more satisfied with the overall atmosphere and standard of care provided at
Downsvale. It really did feel like home.
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Review from Andy L (Brother of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother was admitted quickly for palliative care after an assessment. He was in considerable pain and therefore making him comfortable was important to us. The staff and management were very good at caring and support. My brother was only in the home for twelve days before he died however he was
very well looked after during this period.
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Review from V D (Son of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have no problems with my mother's care. Downsvale Nursing Home and all the staff are doing a wonderful job. They are doing an excellent job. Keep up the good work, from my family.
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Review from Sue W (Stepdaughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepfather was admitted into Downsvale Nursing Home after being diagnosed with lung cancer. In my view, he was well cared for by the staff and spent his final four weeks in comfort. The staff were very patient and caring. Even the two 'builders' (maintenance men) were so very kind to him.
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Review from R T (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into the nursing home last month. The carers are kind and caring to my dad and are always helpful and friendly. he is well cared for, I only wish all homes were this way. My family and I are so relieved he is here and is being looked after.
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Review from C C (Daughter of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, attentive staff that go out of their way to make relatives welcome and most importantly the care and well being of my mum.
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Review from Ann V (Cousin of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff helpful and friendly. They always bring me a cup of tea and cake. They leave me in peace with my cousin. I enjoy discussing with staff who have been here a long time. I am her nearest relative in England. The laundry destroys my cousin's skirts and tops. I buy new tops; she won't take
them because they will be ruined. Her brother is in New Zealand, aged 80, and phones her.
The new management seems brilliant.
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Review from B S (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my mother at Downsvale is outstanding. The staff are kind, friendly and attentive. The home is a happy place and our family is grateful for all the care my mother receives.
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Review from W D (Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am warm, comfortable and well-fed. The carers are friendly, kind and good at their work. By choice I would, if possible, prefer not to be in a home but I would recommend Downsvale.
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Review from Julie N (Daughter of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for four years until she passed away. As a family, we feel so lucky to have found Downsvale Nursing Home. The staff are brilliant, they took such care and looked after my mother so very well. When she arrived at Downsvale, after being in the hospital, she wasn't in a good way
but with their wonderful care she gradually improved for a while. We can never thank Downsvale Nursing Home and their very wonderful and caring staff.
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Review from D W (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we were searching for a care home for our mother, our number one choice was Downsvale, as we had previously experienced the care given there through an aunt and family friend. Mum was a resident for less than three months but during that period the kindness, care, attention and professionalism
shown to her by all the staff were outstanding and as her health deteriorated the staff provided warmth, understanding and support to my sisters and me that helped in our eventual loss of her.
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Review from Taher T (Son of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at Downsvale Nursing Home and her care is of excellent quality. She has been given very good attention as she is in palliative care and the staff are very friendly and patient with her. Highly recommended.
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Review from N A (Son of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in Downsvale for two months due to dementia.
The staff are excellent with him and provide far better care for him than we could at home.
He is clean, well-fed and cared for which provides peace of mind for us as a family.
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Review from Deborah T (Stepdaughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited several care/nursing homes before selecting Downsvale. From my first point of contact, the management team made this new journey for our family incredibly simple, efficient and proactive, rare qualities indeed in these current times. I was kept informed of all developments between the hospital
and the care home at the point of discharge. The home is filled with caring, helpful and friendly staff from the care team up to management level. The accounts team held my hand through all the form filling, explaining everything clearly and succinctly. As a family we are all thrilled with the care our stepfather-in-law is receiving. The rooms, bathrooms and common areas are spotless. There is always a selection of refreshments easily accessible in his room with easy to pick up and hold beakers. The room is airy, spacious, light, a perfect temperature and all the facilities our step-father requires are catered for. Can call for updates anytime. Brilliant care home. Thank you.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Downsvale Nursing Home is calculated as follows: ( (229 Excellents x 5) + (66 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 314 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downsvale Nursing Home to verify any information. View our terms and conditions. Downsvale Nursing Home has an Enhanced Service - more info.