Barchester Epsom Beaumont Care Home

20/22 Church Street, Epsom KT17 4QB

Barchester Epsom Beaumont makes the most of pleasant grounds and a versatile interior, in a Grade II listed building, to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Patrick Gonsaro (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Epilepsy • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Portuguese

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Own parking on site for visitors and guests to Epsom Beaumont.

Latest Care Quality Commission* Report on Barchester Epsom Beaumont Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Barchester Epsom Beaumont Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Barchester Epsom Beaumont Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.416 for Barchester Epsom Beaumont Care Home is calculated as follows: ( (136 Excellents x 5) + (75 Goods x 4) + (29 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 243 Ratings = 4.416

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Barchester Epsom Beaumont Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Barchester Epsom Beaumont Care Home has a Review Score of 9 (9.041) from 21 Reviews


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Epsom Beaumont Care Home?

  • Extremely LIKELY
    14
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Epsom Beaumont Care Home

  • Daughter of Resident/Service User
    9
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Partner of Resident/Service User
    1
  • more

Since being transferred from hospital to this nursing home my mother's health has improved beyond belief. The staff are very kind and have formed a relationship with my mother after only a few weeks.
Today for the first time, I had a real conversation with her ending by saying.
"I like it here" what more can I wish for.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   5 out of 5

I went for 2 weeks trial period in order to know what living there was like, in case I had a fall (I am 91) and needed to go into care at short notice, possibly after a fall, as I am 91 years of age. I found the stay very pleasant and particularly enjoyed the large gardens (being January, this meant several walks around the garden where there were sufficient paths and seats to do this. It would be even better in summer).

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Likely

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Average Rating:   4.4 out of 5

Care very good. Staff considerate, kind and efficient. Management has good overall view. Company is unethical in its practice.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Unlikely

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Average Rating:   4.1 out of 5

Room kept nice and clean, staff generally friendly.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Likely

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Average Rating:   3.5 out of 5

My mother is receiving excellent care, both in everyday social needs and in medical needs.
The staff are exceptionally helpful and nothing is too much trouble for them. Any concerns I have are dealt with promptly and efficiently. She is very happy here and has a very good quality of life. I am very happy with this home.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have had a difficult month of stress and worry.
I have found the care and nursing staff very understanding and patient with me, and helpful to my wife.
In particular, the home manager has been ready to listen to my problems and understand my request regarding care of my wife.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The Beaumont is a very well run, lovely house and garden. My wife has been shown dignity and care by all the staff. The food is excellent, rooms are nice and general care is great. I would recommend the home to any person that asks me.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father is as happy as he will be anywhere in the small, friendly dementia unit here, for the past six months, having moved from Beaumont in Reigate.
Food quality is average, but he is encouraged to eat. Cleanliness of dining area could be improved, especially the floors between meals. Activities/entertainments for the unit are lacking, T.V. is permanently on with residents ignoring it.
Maybe music would be an alternative.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Neither Unlikely or Likely

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Average Rating:   3.6 out of 5

Carers are friendly and interact with Dad.

I would like more activities - they take place but are not very interactive for Dad - would like more day trips.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife has been here a few days on respite care. She has been well looked after by friendly staff.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Likely

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Average Rating:   4.9 out of 5

Everybody from manager down to all staff have been considerate and understanding, especially when we were making the decision on which home to use for my father. I wouldn't hesitate to recommend Epsom Beaumont to anybody.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mum has dementia and has been a resident in the Epsom Beaumont Care Home for 4 and a half years. Whenever I visit she is clean and nicely dressed. I know she is included in all the activities her 90 years allow she eats well and enjoys the food. The chef made her a beautiful cake for her 90th birthday. The staff are all lovely - very professional - keep me up to date when I visit. I think I am very lucky to have mum in such a lovely clean, friendly caring home.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Likely

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Average Rating:   4 out of 5

The home is set in a beautiful residential garden which provides a pleasant view for all. The staff displayed immense patience and kindness to everyone including ourselves with boisterous grandchildren and pets. The home was always clean, fresh and tidy and we were always treated hospitably.

Facilities: Doorways in lifts are confined and tight for stretchers and wheelchairs. Jubilee suite too far from kitchen and food was delivered too early. Soggy chips created in transit and tepid soup. However; quality of food was good and colourful.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother stayed at The Epsom Beaumont Care Home - run by Barchester Healthcare, for a period of two weeks following a disastrous hospital stay. The care and support she received at the home was excellent and put her back on the road to recovery.
Everyone from the general manager to the domestic staff, treated my mother with genuine kindness and respect. The nursing staff went over and above their duty in ensuring my mothers wound healed properly, as on admission this was cause for concern - would also like to thank the physiotherapist who was fantastic in getting mum on her feet.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The standard of care is mixed - sometimes very good but not consistently so. There doesn't seem to be a system to ensure mother's hearing aids and teeth are put in, in the morning and taken out at bedtime each day. More activities and stimulation is needed than sitting in her room all day. I'd like more regular information on her health, especially if the GP has been.
The home is open and welcoming. Carers are kind and tolerant and take care of the residents.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Neither Unlikely or Likely

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Average Rating:   2.9 out of 5

Over the last six years the Beaumont has steadily improved. There have been four managers in that time. The present one has made a very good impact and now have, I believe dedicated carers and nurses. The hospitality is very good, the chefs are very good providing a good menu. The nursing staff are very attentive and always all staff are anxious to please. The rooms are kept very clean, overall I am very satisfied with the way they care for my husband and are always ready to respond to requests.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Generally speaking we are very happy with the home (care, food and communication).

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I chose the Epsom Beaumont because it offers high quality care and is close to where I live. This enables me to visit my mother frequently. The home is a very calm and welcoming environment and all the staff are exceptionally kind and caring towards my mother. They treat her as an individual and are very attentive to her needs. The nursing care is good and I am confident that she is safe and well cared for. Relatives and visitors are made very welcome.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Thank you so much for taking such excellent care of our mother whilst she was at Beaumont Epsom. Before she arrived here, she was visited at hospital by senior management which was very impressive and thoughtful. She has been very happy at Beaumont and told us how kind the carers and nurses have been to her. Her every need was catered for in detail, particularly her personal care. She was able to eat in her bedroom and was looking forward to being well enough to go to the dining room. Sadly she became too ill too soon. We cannot recommend Beaumont Epsom highly enough. Thank you.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good care provided. Staff are really good. Always friendly and helpful to me and my partner. Food is good but sometimes could be served hotter and quicker.

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Presence very helpful, considerate and warm, a most pleasing and attractive personality. I am very pleased indeed with the help and kindness always offered

How likely would you be to recommend Barchester Epsom Beaumont Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Patrick

Patrick Gonsaro

Job Title: General Manager

Description:

I strive to support, coach and mentor my team and aid them in the delivery of exceptional, individualised care and support packages, with the aim of exceeding expectations of residents and their loved ones. The happiness and well-being of residents is my absolute top priority and I am privileged to lead a team of exceptionally caring people who make this happen daily. Residents are like extended family to me and my team, and I enjoy getting to know each one individually, often by listening to their incredible life stories or sharing some of their memories, ensuring that the small details are right and providing high quality care for everyone we support.
As a manager, I believe that it is important to be open to new ideas, so regular meetings and get-together events are planned throughout the year, where I will gladly listen to comments and suggestions for continuous improvement.

Zsolt

Zsolt Borbely

Job Title: Deputy Manager

Description:

I am the Deputy Manager here at Epsom Beaumont. I qualified as a General Nurse in 2008 and I have gained experience in both the NHS and private sector, working in care settings and acute medical/surgical wards.

I am proud to be part of a hard working team here at Epsom Beaumont. My aim is to make sure residents are happy, safe and well-looked after.

Kinga

Kinga Dorsz

Job Title: Head of Memory Lane

Description:

Kinga has been running the Memory Lane Unit since 2014 and, under her guidance, the unit has grown to such a degree that many homes have called upon Kinga to help when they are setting up their own Memory Lane Unit. Her residence satisfaction is one of her major success. Kinga has been able to inspire and lead her team; she leads from the front with an open door policy for both residents and staff.

In 2016, she was named as a Divisional Winner for Memory Lane Champion in the Barchester Care Awards.

Emma

Emma Corrie

Job Title: Actitvites Coordinator

Description:

Emma is the Activities Coordinator, she graduated with a Psychology degree before starting at Epsom Beaumont in June 2017. She is responsible for organising and deliver social activities in the home from booking entertainers to running crosswords. Emma enjoys working with residents to find activities that are mentally and physically stimulating. She encourages residents to have an active social life and have fun with fulfilling activities, Emma takes time to understand everyone's life story to be in a position to provide meaningful activities that are person centred.

Heather

Heather Mollet

Job Title: Administator

Joined: 2006

Description:

I have been a member of the team here at Epsom Beaumont for many years and thoroughly enjoy my administrative and front of house role in not only supporting the management team but in welcoming and greeting all visitors to the home. Building relationships with familiies, friends and our residents ensures my days are fullfilled and varied.

Davide

Davide Borges

Job Title: Head of Maintenance

Description:

Davide is for the maintenance of the building and all facilities, ensuring that everything is kept in good working order. He is also responsible for ensuring that every aspect of Health and Safety and Fire Safety has been observed, that equipment is working and really well maintained.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Epsom Beaumont Care Home