Jubilee House

Pound Lane, Godalming GU7 1BX
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9.9 65 Reviews
  • Jubilee House, Godalming
Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia.

The home features an array of communal spaces and beautiful gardens, perfect for catching up with loved ones and adding to the friendly feel of the care home. All bedrooms at Jubilee House are equipped with a basin and toilet, and residents are welcome to bring their treasured possessions to make their room feel like home.

When a resident moves into Jubilee House, the skilled team finds out everything they can about their experiences, interests, likes and dislikes, to produce detailed care plans that are personalised to their needs and wishes.

Jubilee House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1583
  • Self-Funded Nursing Dementia Care: from £1823

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Jubilee House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nealsen Veerasawmy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment Prior to Admission
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (48)

Jubilee House Reviews (65)

9.9

Jubilee House has a Review Score of 9.9 (9.886) out of 10, based on 23 reviews in the last 2 years.
Over all time Jubilee House has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Jubilee House
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Total of 65, showing 1-20
Review from C G (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful place for my father to live. The staff are fantastic and genuinely care for the residents. The food is excellent and plentiful and the special occasion cakes are amazing. There are always plenty of activities and families are encouraged to join in with the residents especially on special
occasions.
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Review from J W (Daughter-in-law of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
3 months into my mother-in-law's stay here at Jubilee House, she is a changed person. Thank you, Jubilee, for your kindness towards her. Your activities are amazing and nice for the relations of the families to join in too
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Review from Adrian S (Husband of Resident) published on 15 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife moved into full time care at Jubilee House in mid-May and has begun to settle in really well. Inevitably the major change of leaving home was very disruptive to her but the friendly and professional Jubilee House team took it all in their stride and she is now much more cheerful and making friends
among both the staff and her fellow residents. I was very impressed that, with involvement of the local surgery, they immediately set about reviewing and adjusting her medication to ensure that she had the best combination possible. This inevitably takes time but is already showing results. I love the way that Jubilee House encourages the involvement of friends and relatives which makes it easy to observe just how well the whole organisation operates. At a recent party to which I was invited, it was a delight to see how all the staff focussed on the enjoyment and involvement of the residents. Jubilee House richly deserves its many 'Outstanding' ratings.
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Review from J K (Wife of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here for a fortnight and has been very happy, so I am happy too. The manager and staff are very nice. What more is there to say! Will definitely come back for more respite.
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Review from S C (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice home. Husband very well looked after.
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Review from William S (Son of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a heart attack early March so we were unprepared for the challenges associated with such a tragedy. Jubilee House has taken away all the logistical nightmares and have made this transition very easy for my mother and us.
Many many thanks.
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Review from Phillip D (Brother of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always willing to engage and talk to me about my sister. All staff know who she is. I am regularly (weekly) updated with my sister's progress and anything that comes up in between I am notified straight away. There is always a welcome and immediate access to my sister no matter when I turn
up. I am always impressed with the care every member of staff takes.
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Review from A C (Granddaughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A home away from home. As soon as I got inside the care home I felt like home. The manager was there in troubled times for my family offering his support and kindness. The team is very supportive and kind with a friendly approach
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Review from H L (Granddaughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed emergency care and Jubilee House helped, they came and assessed the situation had a room and was able to take my family member the next day. I was happy with the service and have been happy with the care and compassion the whole family have received. We are kept informed and can visit whenever
we like and can also take family memeber out into the community.
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Review from JUSTIN M (Nephew of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Jubilee staff were welcoming when my aunt moved in 2 years ago.
She had mild dementia and the care she was given was excellent.
I would recommend Jubilee House to anyone with a family member needing safe care in old age.
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Review from Alex M (Son of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered Jubilee House in December in palliative care. The staff were fantastic. From the moment the manager came to assess mum, through admission and settling in, nothing was too much trouble. She is now in good hands, safe, well fed and her medication well organised. As we approach end of
life, they have again been superb, with sensitive and caring support both for mum and the family. Just a wonderful place for the elderly.
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Review from Paul M (Partner of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care, always kept up to day with any medical care, clean and cheerful environment and team.
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Review from Katie H (Granddaughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't say thank you enough to all the staff at Jubilee House for the care of my grandmother through her last years with dementia. Everyone was always so lovely, prioritizing her every need and ensuring she was comfortable, especially in her final months when she lost mobility. It provided me and
my family so much comfort knowing she was comfortable and surrounded by people in a similar situation, being looked after by people who knew how to best take care of her. Thank you so so much Jubilee House, your kindness and care will not be forgotten for how much support you provided both my nan but also all of our family throughout her time at Jubilee House.
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Review from Lesley H (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jubilee House was home to Mum for almost 3 years and it has been wonderful. All staff, each and everyone has been amazing, the care, dedication, compassion, communication, and genuine kindness have been second to none.
I could not have asked for a more perfect home for my dear mum.
Jubilee House in
my eyes is a wonderful care home where all staff do their best, all of the time with beautiful smiles on their faces.
Well done Jubilee House and thank you so much!
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Review from R H (Daughter of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Jubilee House for 18 months. The standard of nursing care is excellent and the carers are just that - they care. Brilliantly. The staff are very professional, attentive to her, and inclusive of me and my sister in her care. We are confident that she is well looked after when
we are not there, which is so important. I would not hesitate to recommend Jubilee House to anyone facing the hard and often confusing decision of choosing a care home. I have sung its praises many times.
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Review from Pam L (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care at Jubilee House. The team is amazing, always smiling and welcoming our visits any time of the day. They treat all the residents with care and dignity and meet their individual needs. There is very little staff turn over so the care is of a consistently high standard.
The communication is great, with frequent updates. The activities program is lovely and varied. The home is always lovely and clean and well looked after. We feel very happy with all aspects.
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Review from Maria C (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Jubilee House since June 2023 and has always been treated with respect and care.
The staff are totally dedicated to all the residents, colleagues, and visitors, addressing us always by name.
The staff keep me well informed of her medical care and are always available to talk over
any concerns I may have.
The staff over the months have tried to get Mum involved in activities when she would allow and stayed calm with understanding when Mum has not been the easiest always complementing her, even when fighting like as I quote like a tiger.
It's always clean tidy and airy and pleasant to visit. A wonderful place in my eyes.
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Review from Fiona W (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has been at Jubilee House since last January 2024. We are super happy with the quality of her care and with all our communications and interactions with the team.
All staff at Jubilee House are:
*Personable and caring about what they do and the service they provide.
*Consistently professional.
*Consistently
responsive.
*Knowledgeable about dementia,
*Sensitive, and emotionally intelligent.
*Helpful.
This is a provider of exceptional customer experience and service.
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Review from Lorraine E (Sister of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister Serena has been a resident at Jubilee House for 2 and a half years. Throughout this time whilst visiting her, I have witnessed the staff and carers showing her incredible love and attention.
Having had a career as a nurse myself for many years I am well placed to recognise true and proper
care of the infirm and those that need considerable attention and looking after.
All the staff and carers at Jubilee House, from the Managers, caterers, and domestics are amazing in all that they do, and I can't thank them enough.
We are notified immediately if there is any concern over Serena's health and well-being and kept up-to-date of any changes in her medication and general health.
In my opinion, Jubilee House should be recognised for the excellence of their care and ability, as their work and conduct are ultra-exemplary, and I wouldn't want my sister to be cared for anywhere else.
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Review from J H (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was at Jubilee House for almost 3 years and my sisters, brother and I were very happy with the great care he was given. The staff were always so kind to him and we felt that he was treated with genuine affection. The staff really seemed to get his character and would share a joke with him or,
in the case of the activities staff, whatever he could manage on the day, even if it was just a bit of quiet time with him, particularly after the loss of my mum. We were always reassured by the fact that there seems to be a low staff turnover and many of the nurses and care assistants that were there when he entered the home are still there nearly 3 years later. That's a testament to a well-run home with a good, caring team.
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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Jubilee House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Jubilee House is calculated as follows: ( (244 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 272 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Jubilee House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Nealsen

Nealsen Veerasawmy

Job Title: Home Manager

After moving to England in 2008 I started work as a Carer for Care UK. The company offered a platform to deliver outstanding and person-centred care, alongside career progression opportunities.


I started as a Care Assistant, before working my way up first as a Team Leader, before doing my nursing training and becoming a Clinical Lead, Deputy Manager, before taking over as Home Manager.


My favourite part of each day is getting to spend time with the residents, chatting and having a laugh. Also, working with the other colleagues as a team towards a goal and being able to achieve it.


The support is available within Care UK and I thoroughly enjoy being a Home Manager.

Frequently Asked Questions about Jubilee House

What types of Care is Jubilee House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Jubilee House have?

There are 48 Single Rooms.

What are the Facilities & Services at Jubilee House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Jubilee House to the centre of Godalming?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee House to verify any information. View our terms and conditions. Jubilee House has an Enhanced Service - more info.