
All the staff are very caring and friendly and there is good communicationA S(Wife of Resident/Service User)



All the staff are very caring and friendly and there is good communicationA S(Wife of Resident/Service User)



Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia.
The home features an array of communal spaces and beautiful gardens, perfect for catching up with loved ones and adding to the friendly feel of the care home. All bedrooms at Jubilee House are equipped with a basin and toilet,...
Care Provided by Jubilee House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Jubilee House for full pricing details and T&Cs.
Contact Jubilee House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Nealsen Veerasawmy(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 1
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (48)
Jubilee House Reviews (74)
Jubilee House has a Review Score of 9.9 (9.893) out of 10, based on 22 reviews in the last 2 years.
Over all time Jubilee House has 74 reviews.
Sadly after being diagnosed with terminal cancer in November 2021, we knew that there would come a time that he would need care at the later stages of his illness.
Everyone from the customer relations manager to the nursing and care staff, to the chef could not have made my dad welcome or made him feel at home. Knowing all the members of staff due to Mum being a previous resident made the whole process so much easier for us.
When Dad was admitted as a resident, he was given the best palliative care throughout his remaining time, and with love and dignity, you could wish for your loved one.
I couldn't thank all the staff at Jubilee House enough and recommend them to prospective resident and their family.
My husband has been at Jubille House since December 15th 2021. He has settled and responded well to the very caring staff. Lockdown has made it quite difficult to visit him within the home, so sometimes we can only see him through his bedroom window. We are aware there may come a time when he does not recognise us, but at present, he is always so delighted t see us, for which we are grateful. The support to us from the staff has been excellent.
My husband has had an unfortunate experience in another care home for respite, which landed him in the hospital for over five weeks. He always had dementia, but now it is considered more advanced. With the way this current care home works, both he and I are more accepting of the situation, and I certainly realise it is the right place.
Good warm welcome and reassurance that my husband will be cared for in all his situations. With a good compassionate team.
My husband was well looked after and settled really well, the only reason for moving him was to be closer to the family.
Since my mother's illness had amplified she seems to be happier than the last days at home. She has settled and appears to be at peace.
Staff extremely helpful and friendly.
Dad was transferred to Jubilee House directly from the hospital as he was too ill to come home. Since arriving at Jubilee House, he has dramatically improved under their wonderful care. All of the staff are so friendly and caring. I am so pleased he is at Jubilee House.
I always receive a lovely welcome when I visit the nursing home. The nurses always ask if I would like a drink, which is excellent. It gives you that homely feeling. All the nurses and staff are very efficient, excellent and cheerful doing their work. Its an excellent and very efficient nursing home.
I am very glad that the hospital found a place at Jubilee House for my husband, who suffers from advanced dementia. I have found the staff compassionate and caring. They have been fully supportive of me at this difficult time. They have kept me informed of any changes to his care. The cleanliness is excellent.
Communication and support from the staff to me is very good and has been particularly so throughout the covid pandemic.
Obviously, there are times when things go wrong, on these odd occasions they listen, provide feedback and do all they can to resolve the problem.
I have no problem in highly recommending Jubilee House as a first class care and nursing home.
The staff always welcome me when visiting and always ask after my health, this means a lot to me.
I do not have to worry about my wife's care and I can sleep at home with guaranteed peace of mind.
Thank you all at Jubilee House.
I would have no hesitation in recommending Jubilee House to anyone who wants their relative cared for in a friendly, warm environment by people who really do love their job.
My mother-in-law has been a resident at Jubilee House for a year now. The care she receives is fantastic. The staff are a good team and are attentive to her needs. The atmosphere is warm and friendly. The accommodation is of a very high standard and is well laid out so the residents can access all the facilities. It is clean and well maintained. The catering is varied and popular! We get regular updates by phone or email on all medical issues. There is lots of entertainment and activities going on all the time. They are very understanding of dementia. Thank you Jubilee House.
The accommodation is clean and is helpfully set out with all rooms; bedrooms and common rooms along one corridor. The small quiet lounge is especially nice. Staff are always visible and helpful. Communal events and activities are well run and are good for residents. The enthusiasm of staff and their competence is clear to see. Only occasionally am I disappointed that my wifes glasses are not worn but have been left in her room - she needs her glasses. I am comfortable with the care and attention that my wife receives and that is important for me. She eats well and enjoys her food. Many thanks to all.
My mother recently moved to this home from another provider. I have been delighted with the care that has been provided to her. The staff and management have treated her with a genuine concern for her well being. The facilities are very good and she has settled in very well and appears to be as happy as could reasonably be expected from someone in her condition. I am so pleased I moved her to this excellent care home.
Jubilee House has always provided excellent and compassionate care for the past one and half years of my husbands residency. His dementia has just recently escalated and they are struggling, however, they are so involved and supportive to me and my family and continue to work closely with the doctors, specialists and agencies to provide the best care.
She needs 24-hour care being unable to walk or look after herself.
I am pleased she is always clean and happy as possible under the circumstances.
Acts upon feedback given.
Care has always been excellent.
Communication and admin have strengthened.
I have every confidence this is the right place for my Aunt.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 April 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Jubilee House.
Meet the Team (1)

After moving to England in 2008 I started work as a Carer for Care UK. The company offered a platform to deliver outstanding and person-centred care, alongside career progression opportunities.
I started as a Care Assistant, before working my way up first as a Team Leader, before doing my nursing training and becoming a Clinical Lead, Deputy Manager, before taking over as Home Manager.
My favourite part of each day is getting to spend time with the residents, chatting and having a laugh. Also, working with the other colleagues as a team towards a goal and being able to achieve it.
The support is available within Care UK and I thoroughly enjoy being a Home Manager.
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