
All the staff are very caring and friendly and there is good communicationA S(Wife of Resident/Service User)



All the staff are very caring and friendly and there is good communicationA S(Wife of Resident/Service User)



Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia.
The home features an array of communal spaces and beautiful gardens, perfect for catching up with loved ones and adding to the friendly feel of the care home. All bedrooms at Jubilee House are equipped with a basin and toilet,...
Care Provided by Jubilee House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Jubilee House for full pricing details and T&Cs.
Contact Jubilee House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Nealsen Veerasawmy(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 1
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (48)
Jubilee House Reviews (74)
Jubilee House has a Review Score of 9.9 (9.893) out of 10, based on 22 reviews in the last 2 years.
Over all time Jubilee House has 74 reviews.
My mother entered Jubilee House in December in palliative care. The staff were fantastic. From the moment the manager came to assess mum, through admission and settling in, nothing was too much trouble. She is now in good hands, safe, well fed and her medication well organised. As we approach end of life, they have again been superb, with sensitive and caring support both for mum and the family. Just a wonderful place for the elderly.
Very good care, always kept up to day with any medical care, clean and cheerful environment and team.
I couldn't say thank you enough to all the staff at Jubilee House for the care of my grandmother through her last years with dementia. Everyone was always so lovely, prioritizing her every need and ensuring she was comfortable, especially in her final months when she lost mobility. It provided me and my family so much comfort knowing she was comfortable and surrounded by people in a similar situation, being looked after by people who knew how to best take care of her. Thank you so so much Jubilee House, your kindness and care will not be forgotten for how much support you provided both my nan but also all of our family throughout her time at Jubilee House.
I could not have asked for a more perfect home for my dear mum.
Jubilee House in my eyes is a wonderful care home where all staff do their best, all of the time with beautiful smiles on their faces.
Well done Jubilee House and thank you so much!
Mum has been a resident of Jubilee House for 18 months. The standard of nursing care is excellent and the carers are just that - they care. Brilliantly. The staff are very professional, attentive to her, and inclusive of me and my sister in her care. We are confident that she is well looked after when we are not there, which is so important. I would not hesitate to recommend Jubilee House to anyone facing the hard and often confusing decision of choosing a care home. I have sung its praises many times.
We are very happy with the care at Jubilee House. The team is amazing, always smiling and welcoming our visits any time of the day. They treat all the residents with care and dignity and meet their individual needs. There is very little staff turn over so the care is of a consistently high standard. The communication is great, with frequent updates. The activities program is lovely and varied. The home is always lovely and clean and well looked after. We feel very happy with all aspects.
The staff are totally dedicated to all the residents, colleagues, and visitors, addressing us always by name.
The staff keep me well informed of her medical care and are always available to talk over any concerns I may have.
The staff over the months have tried to get Mum involved in activities when she would allow and stayed calm with understanding when Mum has not been the easiest always complementing her, even when fighting like as I quote like a tiger.
It's always clean tidy and airy and pleasant to visit. A wonderful place in my eyes.
All staff at Jubilee House are:
*Personable and caring about what they do and the service they provide.
*Consistently professional.
*Consistently responsive.
*Knowledgeable about dementia,
*Sensitive, and emotionally intelligent.
*Helpful.
This is a provider of exceptional customer experience and service.
My dad was at Jubilee House for almost 3 years and my sisters, brother and I were very happy with the great care he was given. The staff were always so kind to him and we felt that he was treated with genuine affection. The staff really seemed to get his character and would share a joke with him or, in the case of the activities staff, whatever he could manage on the day, even if it was just a bit of quiet time with him, particularly after the loss of my mum. We were always reassured by the fact that there seems to be a low staff turnover and many of the nurses and care assistants that were there when he entered the home are still there nearly 3 years later. That's a testament to a well-run home with a good, caring team.
My father was a resident at Jubilee House for just over a year. He died there peacefully recently. He was very happy and relaxed at the home. He received excellent care from all of the staff. The atmosphere at Jubilee House is so positive and supportive and he felt he was at home. The focus on good nutrition made a big difference in his overall health. Whenever we visited we were always made very welcome. Staff became part of our family. Obviously, I will miss my dad, but I will also miss all the great staff.
Mum moved into Jubilee House from the hospital. She has a lovely welcome and the nursing staff were amazing. Sadly it became apparent she would quickly be on end-of-life care but she was kept comfortable by the amazing staff.
Jubilee House was home to Mum for 2 years and 8 months. Mum settled in soon after arriving thanks to the attentive and caring nurses, carers and staff. We knew Mum was happy and content as when we visited she was always smiling and laughing. It was such a comfort to us knowing Mum was being cared for to such a high standard. Without a doubt we made the right decision to move Mum into Jubilee House, who have a very good understanding of dementia. There are various activities every day which Mum joined in as and when she wanted to. The food is also excellent, cooked by very talented chefs.
Various activities go on in the home and residents can join in, as they wish. My father watched some cake-making recently and whilst he didn’t want to participate, he enjoyed eating the finished cakes!
My father's room is cosy and kept spotless, as is the whole home.
My impression is that it is a very well-run home. The manager and senior staff hold regular meetings with relatives. Care staff are friendly, hardworking and have the interests of their residents at heart.
Last year my mother-in-law was home alone most of the time, watching tv. She was lonely and exhausted, despite having carers 3 times a day. Now she's invited to participate in activities every day (except when she's not in the mood, and they respect her wishes about this too), with lovely staff who really go out of their way to include everyone and make lives worth living.
The food is marvellous, every day.
We couldn't be more pleased.
My sister has severe learning difficulties - having caught pneumonia and been hospitalised at the start of 2022, her mobility suffered considerably and her care needs increased which meant she was no longer able to remain in her supported living environment. All parties involved from the NHS to the local authorities we very helpful and proactive in finding a solution for her new needs. They settled on Jubilee House, where she has been a resident since March 2022. Whilst Jubilee House is primarily a dementia home they have met her learning difficulty needs remarkably well. I have confidence that she is in the right place and well looked after. The staff always seem to be very caring towards my sister and the management team are very dedicated and make sure that we are always kept up to date with news and events. A big thank you to all at Jubilee House your support is much appreciated.
My mum has been treated with respect and care during her time in the home. She is encouraged to participate in a wide variety of activities as much as she can. The food is of excellent quality and staff make sure my mum is eating properly. Staff are always very friendly and courteous when any of my family visit and it is great that we can visit whenever we are able. The nursing staff regularly contact me to update me on any changes to mum's circumstances and are always happy to answer any questions which may arise.
My sister-in-law was a resident at Jubilee House for a year and a half and I can't praise them enough. All the staff were so kind and caring they went out of their way to make her feel safe and comfortable we can't thank them enough.
My mum was very happy and settled for the last 18 months of her life in Jubilee House. The staff are amazing - friendly, caring and patient. They kept me fully informed of any issues relating to Mum with regular updates on her care package, which was especially helpful during Covid times when I was unable to visit. Jubilee House is warm and welcoming, and I was quickly made to feel at home when visiting. There were often activities going on which Mum joined in sometimes, and there were events like Royal Ascot or the Queen's Jubilee when they had tea parties/dressed up. The staff really made an effort to get to know the residents personally, so I felt Mum was part of a big family. I felt the needs of the residents were well catered for and made to feel safe and happy. They were especially amazing on the day she passed away, giving myself and my aunt the time to be with her without intruding and were very respectful. Overall, I was very happy with Jubilee House.
My father has recently attended respite care. He was wonderfully looked after by all the staff and returned home to the rested family. The staff were genuinely kind and respectful, and we felt very happy to leave Dad in their care.
I am so grateful and truly appreciative of the wonderful care you gave my father during his residency at Jubilee House. His main nurse was absolutely amazing, and he clearly had respect and affection for my father. I could not have asked for more. It is a very sad time, but I am so pleased that my father ended his life in such a caring and loving home. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 April 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Jubilee House.
Meet the Team (1)

After moving to England in 2008 I started work as a Carer for Care UK. The company offered a platform to deliver outstanding and person-centred care, alongside career progression opportunities.
I started as a Care Assistant, before working my way up first as a Team Leader, before doing my nursing training and becoming a Clinical Lead, Deputy Manager, before taking over as Home Manager.
My favourite part of each day is getting to spend time with the residents, chatting and having a laugh. Also, working with the other colleagues as a team towards a goal and being able to achieve it.
The support is available within Care UK and I thoroughly enjoy being a Home Manager.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee House to verify any information. View our terms and conditions. Jubilee House has an Enhanced Service -more info.