Jubilee House

Pound Lane, Godalming GU7 1BX
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9.9 65 Reviews
  • Jubilee House, Godalming
Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia.

The home features an array of communal spaces and beautiful gardens, perfect for catching up with loved ones and adding to the friendly feel of the care home. All bedrooms at Jubilee House are equipped with a basin and toilet, and residents are welcome to bring their treasured possessions to make their room feel like home.

When a resident moves into Jubilee House, the skilled team finds out everything they can about their experiences, interests, likes and dislikes, to produce detailed care plans that are personalised to their needs and wishes.

Jubilee House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1583
  • Self-Funded Nursing Dementia Care: from £1823

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Jubilee House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nealsen Veerasawmy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment Prior to Admission
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (48)

Jubilee House Reviews (65)

Total of 65, showing 21-40
9.9

Jubilee House has a Review Score of 9.9 (9.886) out of 10, based on 23 reviews in the last 2 years. Over all time Jubilee House has 65 reviews.

Overall Experience

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Date Published

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Review from Sue W (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Jubilee House for just over a year. He died there peacefully recently. He was very happy and relaxed at the home. He received excellent care from all of the staff. The atmosphere at Jubilee House is so positive and supportive and he felt he was at home. The focus on good
nutrition made a big difference in his overall health. Whenever we visited we were always made very welcome. Staff became part of our family. Obviously, I will miss my dad, but I will also miss all the great staff.

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Review from S G (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Jubilee House from the hospital. She has a lovely welcome and the nursing staff were amazing. Sadly it became apparent she would quickly be on end-of-life care but she was kept comfortable by the amazing staff.

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Review from Sally S (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jubilee House was home to Mum for 2 years and 8 months. Mum settled in soon after arriving thanks to the attentive and caring nurses, carers and staff. We knew Mum was happy and content as when we visited she was always smiling and laughing. It was such a comfort to us knowing Mum was being cared for
to such a high standard. Without a doubt we made the right decision to move Mum into Jubilee House, who have a very good understanding of dementia. There are various activities every day which Mum joined in as and when she wanted to. The food is also excellent, cooked by very talented chefs.

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Review from Tracey E (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Jubilee House for almost three months. He moved from another care home to be nearer to me. He has settled in very well and the staff have been very welcoming to him, making the transition easy. He is very settled and is enjoying all the help and assistance he gets, especially
with showering and shaving. He always looks well-presented and clean. He enjoys the food, all made by the chefs which looks very tasty. All residents have a choice of food at mealtimes with drinks.
Various activities go on in the home and residents can join in, as they wish. My father watched some cake-making recently and whilst he didn’t want to participate, he enjoyed eating the finished cakes!
My father's room is cosy and kept spotless, as is the whole home.
My impression is that it is a very well-run home. The manager and senior staff hold regular meetings with relatives. Care staff are friendly, hardworking and have the interests of their residents at heart.

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Review from Kim G (Daughter-in-law of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very reassuring and comforting to know that my mother-in-law (wheelchair user with vascular dementia and Alzheimer's) is in the care of the staff at Jubilee House: The staff are enormously caring, very responsive to any request and seem to care as much for the residents family as the residents
themselves. We are hugely grateful to the manager and her teams for offering us this reassurance. We don't underestimate the challenges of running a Care Home, with recruitment, budgetary and operational stresses everywhere.
Last year my mother-in-law was home alone most of the time, watching tv. She was lonely and exhausted, despite having carers 3 times a day. Now she's invited to participate in activities every day (except when she's not in the mood, and they respect her wishes about this too), with lovely staff who really go out of their way to include everyone and make lives worth living.
The food is marvellous, every day.
We couldn't be more pleased.

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Review from Cory C (Brother of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has severe learning difficulties - having caught pneumonia and been hospitalised at the start of 2022, her mobility suffered considerably and her care needs increased which meant she was no longer able to remain in her supported living environment. All parties involved from the NHS to the
local authorities we very helpful and proactive in finding a solution for her new needs. They settled on Jubilee House, where she has been a resident since March 2022. Whilst Jubilee House is primarily a dementia home they have met her learning difficulty needs remarkably well. I have confidence that she is in the right place and well looked after. The staff always seem to be very caring towards my sister and the management team are very dedicated and make sure that we are always kept up to date with news and events. A big thank you to all at Jubilee House your support is much appreciated.

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Review from P O (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been treated with respect and care during her time in the home. She is encouraged to participate in a wide variety of activities as much as she can. The food is of excellent quality and staff make sure my mum is eating properly. Staff are always very friendly and courteous when any of my
family visit and it is great that we can visit whenever we are able. The nursing staff regularly contact me to update me on any changes to mum's circumstances and are always happy to answer any questions which may arise.

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Review from Sue B (Sister-in-law of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was a resident at Jubilee House for a year and a half and I can't praise them enough. All the staff were so kind and caring they went out of their way to make her feel safe and comfortable we can't thank them enough.

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Review from Susan C (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy and settled for the last 18 months of her life in Jubilee House. The staff are amazing - friendly, caring and patient. They kept me fully informed of any issues relating to Mum with regular updates on her care package, which was especially helpful during Covid times when I was
unable to visit. Jubilee House is warm and welcoming, and I was quickly made to feel at home when visiting. There were often activities going on which Mum joined in sometimes, and there were events like Royal Ascot or the Queen's Jubilee when they had tea parties/dressed up. The staff really made an effort to get to know the residents personally, so I felt Mum was part of a big family. I felt the needs of the residents were well catered for and made to feel safe and happy. They were especially amazing on the day she passed away, giving myself and my aunt the time to be with her without intruding and were very respectful. Overall, I was very happy with Jubilee House.

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Review from Laura J (Daughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently attended respite care. He was wonderfully looked after by all the staff and returned home to the rested family. The staff were genuinely kind and respectful, and we felt very happy to leave Dad in their care.

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Review from Carolyn F (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful and truly appreciative of the wonderful care you gave my father during his residency at Jubilee House. His main nurse was absolutely amazing, and he clearly had respect and affection for my father. I could not have asked for more. It is a very sad time, but I am so pleased that my father
ended his life in such a caring and loving home. Thank you.

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Review from Richard A (Son of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my late mother was a resident at Jubilee House receiving palliative care up until September 2020, both my father and I knew that this is where he wished to be should he fall I'll or become unable to care for himself.
Sadly after being diagnosed with terminal cancer in November 2021, we knew that
there would come a time that he would need care at the later stages of his illness.
Everyone from the customer relations manager to the nursing and care staff, to the chef could not have made my dad welcome or made him feel at home. Knowing all the members of staff due to Mum being a previous resident made the whole process so much easier for us.
When Dad was admitted as a resident, he was given the best palliative care throughout his remaining time, and with love and dignity, you could wish for your loved one.
I couldn't thank all the staff at Jubilee House enough and recommend them to prospective resident and their family.

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Review from Pamela P (Wife of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Jubille House since December 15th 2021. He has settled and responded well to the very caring staff. Lockdown has made it quite difficult to visit him within the home, so sometimes we can only see him through his bedroom window. We are aware there may come a time when he does not
recognise us, but at present, he is always so delighted t see us, for which we are grateful. The support to us from the staff has been excellent.

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Review from Elizabeth T (Wife of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had an unfortunate experience in another care home for respite, which landed him in the hospital for over five weeks. He always had dementia, but now it is considered more advanced. With the way this current care home works, both he and I are more accepting of the situation, and I certainly
realise it is the right place.

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Review from D B (Wife of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good warm welcome and reassurance that my husband will be cared for in all his situations. With a good compassionate team.

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Review from I P (Wife of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was well looked after and settled really well, the only reason for moving him was to be closer to the family.

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Review from Trevor A (Son of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother's illness had amplified she seems to be happier than the last days at home. She has settled and appears to be at peace.

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Review from Maxine P (Wife of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience.
Staff extremely helpful and friendly.

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Review from Sarah N (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred to Jubilee House directly from the hospital as he was too ill to come home. Since arriving at Jubilee House, he has dramatically improved under their wonderful care. All of the staff are so friendly and caring. I am so pleased he is at Jubilee House.

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Review from Maurice G (Husband of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always receive a lovely welcome when I visit the nursing home. The nurses always ask if I would like a drink, which is excellent. It gives you that homely feeling. All the nurses and staff are very efficient, excellent and cheerful doing their work. Its an excellent and very efficient nursing home.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Jubilee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Jubilee House is calculated as follows: ( (244 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 272 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (100)

Meet the Team (1)

Nealsen

Nealsen Veerasawmy

Job Title: Home Manager

After moving to England in 2008 I started work as a Carer for Care UK. The company offered a platform to deliver outstanding and person-centred care, alongside career progression opportunities.


I started as a Care Assistant, before working my way up first as a Team Leader, before doing my nursing training and becoming a Clinical Lead, Deputy Manager, before taking over as Home Manager.


My favourite part of each day is getting to spend time with the residents, chatting and having a laugh. Also, working with the other colleagues as a team towards a goal and being able to achieve it.


The support is available within Care UK and I thoroughly enjoy being a Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee House to verify any information. View our terms and conditions. Jubilee House has an Enhanced Service - more info.