Jubilee House

Pound Lane, Godalming GU7 1BX
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9.9 65 Reviews
  • Jubilee House, Godalming
Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia.

The home features an array of communal spaces and beautiful gardens, perfect for catching up with loved ones and adding to the friendly feel of the care home. All bedrooms at Jubilee House are equipped with a basin and toilet, and residents are welcome to bring their treasured possessions to make their room feel like home.

When a resident moves into Jubilee House, the skilled team finds out everything they can about their experiences, interests, likes and dislikes, to produce detailed care plans that are personalised to their needs and wishes.

Jubilee House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1583
  • Self-Funded Nursing Dementia Care: from £1823

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Jubilee House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nealsen Veerasawmy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment Prior to Admission
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (48)

Jubilee House Reviews (65)

Total of 65, showing 61-65
9.9

Jubilee House has a Review Score of 9.9 (9.886) out of 10, based on 23 reviews in the last 2 years. Over all time Jubilee House has 65 reviews.

Overall Experience

  • 56
  • 9
  • 0
  • 0
  • 0

Date Published

65
10
12
23
42

Review from Janet L (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a 91 year old lady who was moved to Jubilee House from hospital in January 2016. From day one my brother and I knew we had made the right decision. All the staff are warm, caring and thoughtful people. She was treated with total dignity and respect. Although Mum was unable to get out of bed,
they made every effort to engage with her which included reading many of her letters and cards which she received virtually every day from her sister and nieces. Not an easy task!! Mum needed nursing care 24/7, this was also provided with the same care and respect. When Mum died, at the end of June 2016, just after we had visited, the news was given to us in a polite, respectful and sympathetic way. Thank you jubilee house.

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Review from Sharon M (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live at Jubilee House, the middle of February this year, after the care home she lived at for 2 years closed. I immediately liked the feel at Jubilee House, when I went to have a look round, the staff were so warm, helpful and friendly, and I felt my mother would feel at home in time,
and also the fact that it was nearer to me, I would see more of her. She has settled down and seems more content than she has for some time, all the staff are very caring and make time to chat to her, and look after all her needs.

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Review from J H (Son of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody at Jubilee House are caring and nice, feel like family.

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Review from Staphanie F (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Jubilee House for over a year. The care home has been very well designed and has a homely feel. The decorations throughout make it a warm and welcoming place. I particularly like the bunting. The home is always clean and tidy and it does not have the usual odour of most care homes.
The staff are helpful, caring and polite. I feel that my father is in a very safe environment with staff who care for him very well. I always speak highly of Jubilee House and I have recommended it to others.

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Review from S K (Friend of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I came to see our friend on her 100th birthday. Balloons and banners up, table laid with party poppers etc.
Really wonderful. Tea/coffee etc and lovely cupcakes.
All staff were great, helpful and cheerful. A great atmosphere. We were joined by relatives of the birthday girl, and great
fun had by all. The staff couldn't have done any more for us. Lots of photos taken to go in our albums. Well done to everyone at Jubilee house.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Jubilee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Jubilee House is calculated as follows: ( (244 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 272 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (100)

Meet the Team (1)

Nealsen

Nealsen Veerasawmy

Job Title: Home Manager

After moving to England in 2008 I started work as a Carer for Care UK. The company offered a platform to deliver outstanding and person-centred care, alongside career progression opportunities.


I started as a Care Assistant, before working my way up first as a Team Leader, before doing my nursing training and becoming a Clinical Lead, Deputy Manager, before taking over as Home Manager.


My favourite part of each day is getting to spend time with the residents, chatting and having a laugh. Also, working with the other colleagues as a team towards a goal and being able to achieve it.


The support is available within Care UK and I thoroughly enjoy being a Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jubilee House to verify any information. View our terms and conditions. Jubilee House has an Enhanced Service - more info.