
Really impressed with the genuine care of my mum and other residentsJ H(Daughter of Resident/Service User)

All the staff were so friendly, smiling. I have never been so welcomed into a home.Denholm R(Friend of Resident/Service User)

The staff were always wonderful to her and welcoming to our family.Hywel B(Son of Resident/Service User)

Really impressed with the genuine care of my mum and other residentsJ H(Daughter of Resident/Service User)

All the staff were so friendly, smiling. I have never been so welcomed into a home.Denholm R(Friend of Resident/Service User)

The staff were always wonderful to her and welcoming to our family.Hywel B(Son of Resident/Service User)

Set within a beautiful historic country house in the heart of Hindhead, Moorhouse Care Home offers high-quality residential and dementia care for up to 36 residents. Care is available on a permanent basis, as well as through pre-bookable short-term respite stays.
The home combines period charm with modern comfort, creating a warm and homely environment where residents feel safe, valued and supported. Bedrooms are bright and individually decorated, with many enjoying...
Care Provided by Moorhouse Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home. A personalised and tailored care plan will be created and monitored daily using our electronic care system.
Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating, Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment.
Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen.
Prices correct as of January 2026 but are subject to change. (these prices are only a guideline, please contact our home to find out the exact price for your requirements)
The price(s) shown are provided by the care home. Contact Moorhouse Care Home for full pricing details and T&Cs.
Contact Moorhouse Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ashberry Healthcare Ltd
- Private Owned
Person in charge
- Julie Watts(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (10)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.
Parking
- Ample on-site parking is available for convenience.
Moorhouse Care Home Reviews (56)
Moorhouse Care Home has a Review Score of 9.8 (9.828) out of 10, based on 27 reviews in the last 2 years.
Over all time Moorhouse Care Home has 56 reviews.
My mum moved in about a year ago and they made her feel at home and well cared for right from the beginning. The staff are caring and well led. When I visit mum they always treat me with respect and look after me just as well as all the residents. I would highly recommend Moorhouse to family and friends as a brilliant place to send their loved ones.
Thank you for your lovely review Evie, I will pass on your kind words to the staff team.
My mother became very ill on 29th June. We were advised to go into Moorhouse immediately. Everybody in the home was very supportive. We were provided with food and drink and me and my son were offered rooms to stay in. We were given breakfast everyday. My mother sadly passed away on 4th July. Thank you everyone for the support and sympathy given to the whole family
Thank you for your kind review Caroline. It was a privilege to have your mum as part of our family. Condolences to you all.
They have all been very good
Thank you for your review. We have loved having your aunt as part of our family.
Arriving at Moorhouse after a longish spell in hospital, my wife was a bit disoriented and a bit weeply, of course she was! 'Only to be expected,' they said calmly. Let us have her for a while, you'll see...' and an hour later, and a visit to the hairdresser, there emerged a butterfly with a new haircut and a wide smile! By teatime, she was sitting at the table in a proper chair with two other elderly ladies exchanging tales about their grandchildren! And I was moved by how kind Moorhouse's people have been to both of us - wholly understanding the moment! She has been in Moorhouse for about a month. She has a very pleasant room, her own pictures on the wall, her own eiderdown on the bed, her familiar things around her. By day, she joins the residents in the common room and is now thoroughly at home there. These common rooms overlook a delightful garden (I found her planting seeds at Gardening Club), and residents will be outside in good weather. And always when she needs help with the small things of life or simply kindly reassurance, a carer is ever there for her.
Charles, thank you for your fantastic review. Both you and your wife have quickly become part of our family. It is a pleasure to support your dear wife. I will pass your kind comments onto the staff team, who are always delighted to have feedback.
Julie and her team are quite the friendliest people we have met. Nothing is to much trouble as they care for mum. She even had a hairdresser appointment on her first afternoon!
The home is just that....a home. It feels relaxed and happy and safe. Just like home does.
The property is beautifully looked after and the garden is gorgeous. The other residents are welcoming and cheery, making mum feel very well received.
Mums care is considered at every level and Julie in particular really knows mums details and needs.
As visitors we are really embraced by the same kindness. The staff know our names and a cup of tea is never far away!
There is a real feeling of kindness and compassion, which is the thing we were most hoping for. Thankyou moorhouse.
Thank you so much for your kind words, I will share them with the team. All of our staff try to make Moorhouse a home from home and it is a pleasure to have you and your mum as part of our family.
Thank-you again.
Thank you for taking the time to post this amazing review. As always, it is such a pleasure to support your dear mum. I will pass your kind words onto the staff team.
My wife has been a resident for 18 months and has received excellent, caring support from all of the friendly staff. The house and rooms are clean and well furnished and kept to a very high standard. The management team are very helpful and are always seeking ways to improve the well-being of the residents with plenty of interesting activities and resident involvement. There is always a welcoming selection of nutritious food and drive to satisfy all tastes and overall residents are very well looked after in a friendly, professional, supportive environment.
Thank you for your outstanding review. I will share your kind words with the staff team. As always, it is a pleasure to support your dear wife.
My sister has been a resident at the home for 15 months and had nothing but praise for this home, support and staff. She always said "If you have to go into a home - go into this one"
Thank you for your kind review, we share all reviews with our staff team and they will be delighted to hear your sisters views of our home.
I visited my aunt and arrived in time for the sing a long. It was brilliant! It was wonderful to see and hear the residents enjoying the songs and singing with gusto. I myself got very involved and thoroughly enjoyed myself. Nikki ran the session really well and the residents were able to request favourite.
Thank you for your outstanding review, it has been a pleasure to look after your aunt. I will pass on your kind words to the staff.
My mum has been a resident for just over a year now. She is so very happy here, Moorhouse has the best staff and I would like to thank them all for yesterday. My mum turned 90 yesterday, and what a wonderful day she had. A private room was decorated for us and a wonderful spread and cake were provided. My mum had the best day celebrating, thank you all so much. The level of care is second to none at Moorhouse, and I couldn't recommend it enough.
Thank you for your outstanding review. It was a pleasure to see how much your mum enjoyed her birthday party. I will share your kind words with the team.
Hospitality is good and nothing is too much trouble.
They have organised very good outings every day.
Thank you for your outstanding review. It is a pleasure to look after your lovely wife. Thank you again for the support you and your family give to the home.
The care my mom has been receiving has been amazing since she has come to Moorhouse. The staff genuinely care about the residents and keep them occupied and calm. I highly recommend this home should you be looking for a place for your loved one
Thank you for your outstanding review. It is a pleasure to look after your mum.
I have been overwhelmed by the kindness and professionalism of the staff at Moorhouse Care Home. They take amazing care of Dad, and it feels like one, big, happy family. Communication is excellent, and they are always there with advice and reassurance. The ladies at Moorehouse have set my mind at ease with their warmth and a listening ear, and I have no qualms about having their dedicated team caring for Dad. This is a care home where they really do care. A home away from home. Wonderful! Thank you.
Thank you for your outstanding review. As a team we try and ensure that everyone feels part of our family, this includes all of our relatives and visitors. The staff will be delighted with this feedback.
Moorhouse feels very family orientated with the welfare of its residents at the centre of the care home.
My father and I were made to feel so welcome on our initial visit.
Thank you so much.
Thank you so much for your kind words. It has been a pleasure to welcome your mum to our Moorhouse family. I will pass your kind words onto the staff team who always appreciate feedback.
Auntie moved in on 3rd April this year so not been long but. She has settled in quickly, looks happy & younger, her eyes are brighter, she chats laughs, she's suffered with anxiety since young but this seems to have lifted from her Shoulders. The staff are fabulous, friendly, kind, take time to get to know people, not just the resident. Its like a family, really lovely & welcoming.
Thank you for taking the time to write this outstanding review. I am so pleased your aunt has settled so quickly, she is a pleasure to support. I will pass on your kind words to the staff, who are always pleased to receive feedback.
My aunt just enjoying life, for the first time in some time. This is down to the care and love that she is receiving from Moor House staff - from cleaners to the boss, they all care. Thank you for putting our minds at rest.
Thank you so much for your kind words. We are pleased that your aunt has settled at Moorhouse. I will pass on your kind words to the staff who are always keen to receive feedback.
Moorhouse nursing home where both my parents are currently residing are doing an excellent job for which we are extremely grateful. They have excellent management and all the staff are committed to giving those at the care home the very best care that they can give. From the first contact with them they were super-efficient, and everything was done quickly and with no fuss. The care given is outstanding. One reason being that their model is to always have sufficient staff to deal at peak times during the day and staff are always all motivated and professional. The leadership is outstanding and sets the tone for staff. Form excellent. We are glad that this is where our parents are.
Thank you for taking the time to send in this outstanding review. It is an absolute pleasure to look after your parents. I will pass your kind words onto the staff team, who are always pleased to receive feedback.
Mum has been at Moorhouse for Just over 4 years and things have been a bit up and down with Care. But since a new experienced manager was appointed in September 2024 there have been many improvements to the care and quality of life for the residents. Staffing levels have been good, with many long term staff who provide excellent and compassionate care to the residents. The home has a very warm and happy feeling and I'm happy with Service provided.
Thank you for your taking time to complete a review. It has been an absolute pleasure to care for your mum. I will pass on your kind words to the team, who are always pleased to hear feedback.
Always found staff v welcoming, although they're always busy with residents care. The overall impression is a well maintained and vital care home. Residents appear happy and content, no one is agitated or insecure, this would indicate residents needs (physical & emotional) are being met consistently. Staff are professional and friendly. The home is a perfect size - not too many residents, nice balance in numbers. No neglect - everyone is caring, compassionate to the residents needs. Spotlessly clean environment - reassuring loved ones are in good hands. Would highly recommend the are home - note for improvement a small day room near reception for more private visits.
Thank you for taking the time to write a review. As a team we all work hard to ensure that the residents are well cared for and I appreciate that you have observed the kindness and professionalism of the staff. It would be difficult to make a small lounge near reception, however, we have...
Thank you all at Moorhouse.
Thank you for your outstanding review. It was a privilege to care for your mum and she is missed by the whole team. I have shared your kind words with the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 December 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 26 Jun 2026
At Ashberry Healthcare, we believe that life in our homes should feel connected, purposeful and rooted in the communities around us. This year, we are proud to be building closer...
- 26 Jun 2026
Good food is far more than fuel. For elderly residents in care, a thoughtfully prepared meal can spark a memory, brighten a morning and turn a quiet afternoon into a...
- 26 Jun 2026
At Ashberry Healthcare, our nine homes are led by some of the most experienced and dedicated people in the care sector. Between them, our Home Managers bring hundreds of years...
There are no upcoming events for Moorhouse Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Moorhouse Care Home.
Meet the Team (3)

With nearly four decades in care, I began my journey as a carer and have since progressed through roles in home management, regional management, and quality direction. My experience also includes consulting for care homes, offering support in upholding high standards. Ultimately, I discovered my true passion lies in home management, and I’m thrilled to lead the team at Moorhouse Care Home. The Moorhouse care team is outstanding, wholly dedicated to delivering exceptional, person-centred care. It’s a privilege to support our residents and lead such a committed staff each day.

I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.

I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.
Frequently Asked Questions about Moorhouse Care Home
What types of Care is Moorhouse Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Moorhouse Care Home have?
There are 30 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Moorhouse Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Moorhouse Care Home to the centre of Hindhead?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorhouse Care Home to verify any information. View our terms and conditions. Moorhouse Care Home has an Enhanced Service -more info.