
Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.
The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.
Every resident’s room at Norfolk...
Care Provided by Norfolk House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Norfolk House for full pricing details and T&Cs.
Contact Norfolk House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sabu Prothasis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (64)
Norfolk House Reviews (122)
Norfolk House has a Review Score of 9.8 (9.769) out of 10, based on 31 reviews in the last 2 years.
Over all time Norfolk House has 122 reviews.
I have found my wife's care to be good, but she did not feel able to take part in activities due to her profound paralysis. She also did not wish to make any relationships with the other residents as she knew that she was coming home, as she now has.
The care and attention of the staff has been excellent they are kind and caring. The food is good with a varied menu.
The rooms are spacious and comfortable. I have also been most impressed with the cleanliness of all the rooms, the building always has a fresh smell which is so important.
I needed two weeks post surgery respite as part of my recovery and Norfolk House offered this. In many ways, I felt I was a square peg in a round hole in that both physically and mentally I am a lot more active than the majority of the other residents I encountered. Because of previous connections to care homes (elderly relatives and a volunteer for LCD) I was aware that this could be the case before I made arrangements for my stay. Probably not an ideal location for me but it provided the rest I required.
Norfolk House care home is very nice and the staff are lovely. I visited my friend every month. She likes it here. The food is very nice and her care is excellent.
There are always lots of activities for the residents which keeps them (and their visitors) entertained. The food is good and the menu is varied - and reviewed regularly. From what I have seen, the rooms, the lounges, and common areas are kept clean and tidy.
The staff are always on hand to help and talk to everyone. Everyone is very friendly and helpful. All in all, a wonderful place.
Overall happy with how mum has settled in. Staff always very approachable.
Really happy staff, very friendly and helpful. Always ring me to let me know if my mum is unwell. My mum has led a solitary life but she tells me how much she likes it here. It is great to see her included in groups, she is really happy and she is always well dressed and clean.
My mother has only been here a few weeks but I have noticed in that time, that the care home has been very good for her. The staff are all very good, from the people that clean the rooms, to the reception, activity and cooks and all others especially nursing staff. They all listen to what my mother needs and nothing is taken for granted. She is treated with respect and care. We use the outside garden which has many shrubs and flowers.
All care and well cared for.
I find the home very clean and it always looks well cared for. The staff are wonderful and it is nice to be here and see smiles on the faces of the staff. We are always asked if we are all right. We are always offered a cup of tea which is lovely.
The care for my partner shows room for improvement. We have been at the home for 6 weeks and are happy with the service provided.
I come in once a week as a volunteer in activities and have found the home to be very clean, warm and inviting and tastefully decorated. There is a lovely, warm and friendly atmosphere and the residents I have been in contact with are very well cared for and seem content and happy. The receptionist is lovely and the two activities managers I have been working with are extremely pro-active, helpful and friendly. I have thoroughly enjoyed their active participation and care towards the residents that attend our class. Both the activity co-ordinators are very active and caring, it has been a wonderful nurturing experience.
Generally the care is good and the staff are caring and compassionate acting on my concerns. I am concerned that staffing levels especially at night may, at times not be enough to meet the residents needs. The care home management are approachable, listening to concerns.
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care...
Care was good - respite two weeks for my husband. Pair of trousers missing when collected him to return home. Details of prescription chemist changed, so that repeat prescription on returning home not available at local pharmacy, so had problems obtaining medications. The en-suite lacking in handrails, especially around toilet.
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.
Norfolk House provides and excellent caring home for my mother. All the staff are clearly passionate about the care they provide for their residents, treating all with kindness and dignity. The entertainments and activities are stimulating and well executed and clearly enjoyed by all the residents. My mother is very happy her and I cannot praise the staff enough, their care and kindness is second to none.
My mother is blind, completely bed-ridden, double incontinent and has had Alzheimer's for five years. Therefore quite a challenge. I visit the home on different days of the week. From all my visits the staff have been superb, admin, medical, carers, facilities. Without exception they greet you with a smile and are very understanding of my mother's situation. The home is clean, bright and easy to get around. My mother's situation is pretty dire, but I have great certainty that everything that can be done for her is done for her. I have no concerns on that score, or any other. Cost is always an issue, but that is a much bigger issue which can only be properly addressed government level - Long over due.
My mother has been in Norfolk House for 9 months now and is very settled. We spend a lot of time with her and are always made welcome by the staff. It's never easy to place your relative into a home but we feel we have the best situation we can at Norfolk House and she is very well cared for. Very grateful to the staff there for what they do.
My friend is also in that same room now for a shoulder replacement! She is comfortable and has no complaints at all. Great staff, very caring, food very good, can't find any faults.
Room is exceptionally large with patio doors on to well maintained garden with residents being provided with bird feeders. Care is excellent, staff friendly and approachable. My husband enjoys the varied food. No problems within three years. The staff have dealt with my very demanding husband in a caring and appropriate way. Only downside is parking can be a problem.
My father has been staying at Norfolk House since July this year. I am extremely happy with the home, staff and facilities provided. The food is amazing and any problems that we have had has been dealt with in a fast and professional manner. My father is always clean and tidy and his room is immaculate. The staff are very friendly and always cheerful and helpful. I would recommend this home to anybody as it is an amazing place and my fathers very happy here.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Norfolk House.
Meet the Team (1)

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.
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