Norfolk House

The staff at Norfolk House are so patient with the people there and so polite. When a new resident arrives the staff will give them a warm welcome and they will be looked after with kindness.

My uncle enjoys staying here.

I will add that the activities manager is very committed to making residents feel comfortable and happy.

I wouldn't hesitate to recommend Norfolk House to friends and family should they require care.

Do not recommend for dementia care.

My mother's care has always been at a high standard. As in all organisations, it's not always been perfect and I would not be honest if I said it was perfect 100% of the time. We have had to make a complaint only twice in the 6 years she has been here, these complaints were swiftly rectified and we are confident will not be repeated. The staff are attentive to my mother's needs who is totally dependent on their care. They are also sensitive to her relatives needs. We are always updated swiftly with any issues i.e. doctors visits etc.

I have found my wife's care to be good, but she did not feel able to take part in activities due to her profound paralysis. She also did not wish to make any relationships with the other residents as she knew that she was coming home, as she now has.

The rooms are spacious and comfortable. I have also been most impressed with the cleanliness of all the rooms, the building always has a fresh smell which is so important.

I needed two weeks post surgery respite as part of my recovery and Norfolk House offered this. In many ways, I felt I was a square peg in a round hole in that both physically and mentally I am a lot more active than the majority of the other residents I encountered. Because of previous connections to care homes (elderly relatives and a volunteer for LCD) I was aware that this could be the case before I made arrangements for my stay. Probably not an ideal location for me but it provided the rest I required.

Norfolk House care home is very nice and the staff are lovely. I visited my friend every month. She likes it here. The food is very nice and her care is excellent.

There are always lots of activities for the residents which keeps them (and their visitors) entertained. The food is good and the menu is varied - and reviewed regularly. From what I have seen, the rooms, the lounges, and common areas are kept clean and tidy.

The staff are always on hand to help and talk to everyone. Everyone is very friendly and helpful. All in all, a wonderful place.

Overall happy with how mum has settled in. Staff always very approachable.

Really happy staff, very friendly and helpful. Always ring me to let me know if my mum is unwell. My mum has led a solitary life but she tells me how much she likes it here. It is great to see her included in groups, she is really happy and she is always well dressed and clean.

My mother has only been here a few weeks but I have noticed in that time, that the care home has been very good for her. The staff are all very good, from the people that clean the rooms, to the reception, activity and cooks and all others especially nursing staff. They all listen to what my mother needs and nothing is taken for granted. She is treated with respect and care. We use the outside garden which has many shrubs and flowers.

All care and well cared for.

I find the home very clean and it always looks well cared for. The staff are wonderful and it is nice to be here and see smiles on the faces of the staff. We are always asked if we are all right. We are always offered a cup of tea which is lovely.

The care for my partner shows room for improvement. We have been at the home for 6 weeks and are happy with the service provided.

I come in once a week as a volunteer in activities and have found the home to be very clean, warm and inviting and tastefully decorated. There is a lovely, warm and friendly atmosphere and the residents I have been in contact with are very well cared for and seem content and happy. The receptionist is lovely and the two activities managers I have been working with are extremely pro-active, helpful and friendly. I have thoroughly enjoyed their active participation and care towards the residents that attend our class. Both the activity co-ordinators are very active and caring, it has been a wonderful nurturing experience.

Generally the care is good and the staff are caring and compassionate acting on my concerns. I am concerned that staffing levels especially at night may, at times not be enough to meet the residents needs. The care home management are approachable, listening to concerns.

Care was good - respite two weeks for my husband. Pair of trousers missing when collected him to return home. Details of prescription chemist changed, so that repeat prescription on returning home not available at local pharmacy, so had problems obtaining medications. The en-suite lacking in handrails, especially around toilet.