Norfolk House

39 Portmore Park Road, Weybridge KT13 8HQ
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9.8 114 Reviews
  • Norfolk House, Weybridge
Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.

The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.

Every resident’s room at Norfolk House is en-suite, tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish, and can bring their own possessions to help them feel completely at home.

Norfolk House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
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Care Provided by Norfolk House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1756
  • Self-Funded Residential Dementia Care: from £1851
  • Self-Funded Nursing Care: from £2021
  • Self-Funded Nursing Dementia Care: from £2116
  • RESPITE Self-Funded Residential Care: from £1966
  • RESPITE Self-Funded Residential Dementia Care: from £2159
  • RESPITE Self-Funded Nursing Care: from £2231
  • RESPITE Self-Funded Nursing Dementia Care: from £2326

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Norfolk House to find out the exact price for your requirements.

Contact Norfolk House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Norfolk House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sabu Prothasis (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (64)

Norfolk House Reviews (114)

9.8

Norfolk House has a Review Score of 9.8 (9.802) out of 10, based on 41 reviews in the last 2 years.
Over all time Norfolk House has 114 reviews.

Overall Experience
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Reviewer Connection to Norfolk House
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Review from Graham F (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Norfolk House for the past 18 months. Over that time, her health has improved, and the level of care and stimulation has been much higher than when she lived in her own house. I am impressed with how attentive the care staff and nurses are to her medical needs. I no
longer have to worry about her as I know she is getting the best support possible. Thank you to all the staff who contribute to her care.
Reply from Rachel Laurence, Reviews Team at Norfolk House
Hi thank you very much for taking the time to leave us feedback about your experience.

We are so pleased to hear that Mum has been benefiting from staying with us at Norfolk House and that you…read more
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Review from R B (Son of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love this place. They look after my mother really well and I'm very pleased with care they give her. She is very happy here and I would not hesitate to recommend it to other people. She enjoys the atmosphere and all the activities.
Reply from Rachel Laurence, Reviews Team at Norfolk House
Hi R B thank you very much for taking the time to leave us feedback about your experience.
At Norfolk House we set a high standard for ourselves, so we are very pleased to hear that your experience…read more
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Review from A D (Daughter-in-law of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norfolk House continues to deliver kind and professional care to my parents-in-law. Both are frail and their physical and emotional needs both complex and challenging. We are grateful to the staff who look after them so well and always with a smile.
Reply from Rachel Laurence, Reviews Team at Norfolk House
Thank you very much for taking the time to leave us feedback about your experience.
At Norfolk House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from Rachel S (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House became a home from home for my dad, who had stayed for respite a couple of years ago, and later received end of life care there. The staff were absolutely amazing; so caring, thoughtful, funny, kind and professional. Dad was always treated with respect and dignity, and he, and his room
were always kept very clean. The room was so welcoming, fully equipped with all he needed, and was a comfortable space for family to spend time with him. The garden was such a beautiful, tranquil space for both residents and their families and friends to spend time in. At a very difficult time, it became a calming sanctuary for us to be in. When dad came out of hospital for the last time, and came back to Norfolk House, we knew it was the right place for him to come back to. Thank you so much for making dad so comfortable, and content in his final days.
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Review from H D (Sister of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is a highly intelligent woman and staff have come to recognise that she can and on occasion, be stubborn. carers do listen to her now as she knows her own needs very well. She is very settled and happy here after 5 years despite several traumatic events. It is important to her that staff
are very respectful for her. Thank you, carers.
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Review from Peter P (Friend of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my elderly friend almost every day since she has had to receive nursing care, I find the home to be well presented and the care staff to be very attentive to residents personal need. There is always an activity each day for the residents to join in if they wish, there is nothing better
than knowing that you friend is in safe hands.
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Review from R N (Brother of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Norfolk House for almost a year following a stroke. He is immobile and need hoisting when being transferred. The staff (all of them) are all very attentive & polite & are always engaging with clients & visitors with a smile. A good sign is there doesn't appear to be a turnover
of carers, so they are familiar with clients & visitors/family & learn their likes and dislikes.
The activities co-ordinators are excellent so I am contacted by the nurse whenever they feel necessary & I am equally I am able to contact the staff with ease.
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Review from A D (Daughter-in-law of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents-in-law arrived at Norfolk House 4 weeks ago dispirited by poor care at their previous home and not confident about the future. From the start, however, it's been obvious that NH operates effectively. The nurses are professional & proactive, the carers are kind and competent, the cleaning
staff thorough, and the food (I'm told!) delicious. The atmosphere in the home is friendly and resident-centred. We are feeling very reassured with everything we've experienced so far & can understand why NH came highly recommended to us by families of other residents.
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Review from Sheila B (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was a resident of Norfolk House for almost 7 years.
We have always been happy with her care. The staff have looked after her and taken care of all her needs exceptionally well.
As her care needs developed they upped their level of care. Always at a very high standard.
I think they helped
her to make it to the amazing age of 97!
She has recently passed away. And her end-of-life care was dealt with kindness and consideration for her and myself. (Her daughter).
Myself and my family have always been made to feel welcome at the home.
Reply from Fiona Madder, Reviews Team at Norfolk House
Thank you very much for taking the time to leave us a review about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive…read more
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Review from E K (Granddaughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Norfolk house has been nothing but positive. The safety, communication, person-centred care, activities, cleanliness, facilities and food quality were all of an exceptional standard. The staff are well trained in all aspects and also genuinely compassionate kind and responsive. My
grandmother got to know and trust the staff who advocated for her and picked up signals very quickly if she became unwell. She thought the care home was her flat which just shows how safe and comfortable she felt. It was nice to be able to feel reassured she was being looked after so well. In particular, the end-of-life care to my grandma afforded her dignity, safety and comfort. In the last week of her life, I was there a lot the staff were very kind and caring towards myself and my grandmother. The care and support provided was consistently excellent the whole time.
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Review from Angus K (Son of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 18 months of her life here before she passed away. It was a great place for her. Norfolk House is extremely well-managed thanks to its great team of loving, caring and diligent staff. I can't thank these wonderful people enough for their care.
Reply from Fiona Madder, Reviews Team at Norfolk House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from D H (Partner of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arriving I find very poor parking for visitors and deliveries on entering I find the home very pleasing. The staff are so helpful. The food I find is very good. But sometimes not very warm. The choice is very good, also there is always a cup of tea on hand. My partner's room is okay but could have
a few pictures on the wall to brighten the room up. Overall experience is a pleasant experience to visit.
Reply from Samantha Debenham, Reviews Team at Norfolk House
I would like to firstly start by thanking you for leaving feedback for Norfolk House. Your kind and positive comments are greatly appreciated by the team. I would also like to thank you for providing…read more
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Review from J S (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mother from compassionate, friendly and respectful staff. The range of activities is good, especially music-based ones which most residents respond well to.
Reply from Fiona Madder, Reviews Team at Norfolk House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from P A (Husband of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has received care and great friendship from all the staff at Norfolk House for all the time she has stayed there. Staff go out of their way to help her at this different time in her life.
Reply from Fiona Madder, Reviews Team at Norfolk House
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a…read more
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Review from C H (Relative of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The end-of-life care for my (step) father-in-law was at a high level. The first-floor staff, both day and night, were kind, attentive and went above board to make sure he was always comfortable and they maintained his dignity at all times. The care and consideration for the family going through a hard
time watching a loved one deteriorate was also so wonderful - many cups of tea were offered!
Thank you!
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Review from Sharon L (Daughter of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful carers and nurses on the ground floor at Norfolk House. A credit to Care UK.
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Review from E W (Wife of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner with Parkinson's, Dementia and other ailments was admitted from hospital, like a living corpse - within 5 days he was back on his feet, a bit wobbly and eating and drinking. Without exception, the staff are wonderful and cannot do enough for him. I would not be able to look after him with
that amount of care and compassion and occasionally humour! I am satisfied and grateful for the care he gets. There is no worry in my mind that he is in the best place.
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Review from Norman W (Nephew of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience has been only good. Everybody is always friendly, courteous and helpful, always happy and smiling. Everything is dealt with professionally and with respect. My relative only having been a resident for 2 months she feels at home and is very comfortable. We could not wish for better.
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Review from L L (Partner of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner became a resident at Norfolk House in December 2020 at the height of COVID. For the past 3 and a half years he has been cared for with compassion and dignity. All his needs are met as far as they can be with his dementia. Whether it be medical, general care and welfare plus his diet. I have
had no reason to make a formal complaint. The atmosphere in the home is lovely and I do not feel depressed when entering.
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Review from Sarah C (Stepdaughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are so pleased with the care provided at Norfolk House. The staff are so kind and thoughtful and have made the transition from home to a care home so much easier for us as a family and for our father. Norfolk house is clean and tidy and the facilities provided for residents are lovely.
The whole day feels relaxed but well organised. Staff are always around and take care of everyone there. I think the staff and their attitude is the area that we are the most impressed with. They are kind and caring with all the residents and seem to go above and beyond what is expected. Even behind the scenes in terms of administration has also been fantastic.
Communication has been brilliant and assistance with the paperwork is spot on. I would recommend Norfolk House to anyone I know. I can honestly say that I enjoy visiting.
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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Norfolk House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Norfolk House is calculated as follows: ( (401 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 484 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Sabu

Sabu Prothasis

Job Title: Home Manager Joined: 2015

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.

Frequently Asked Questions about Norfolk House

What types of Care is Norfolk House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norfolk House have?

There are 64 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Norfolk House?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norfolk House to the centre of Weybridge?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norfolk House to verify any information. View our terms and conditions. Norfolk House has an Enhanced Service - more info.