
Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.
The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.
Every resident’s room at Norfolk...
Care Provided by Norfolk House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Norfolk House for full pricing details and T&Cs.
Contact Norfolk House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sabu Prothasis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (64)
Norfolk House Reviews (122)
Norfolk House has a Review Score of 9.8 (9.769) out of 10, based on 31 reviews in the last 2 years.
Over all time Norfolk House has 122 reviews.
She had been in hospital for 5 weeks prior to being discharged to a care home. We were very apprehensive about choosing a care home as all we wanted was a nice clean well-run home for our mum's last few months. My sister and I visited Norfolk House and immediately the lady on reception who showed us round was lovely, warm kind and caring. Mum moved in and I can’t speak highly enough of the care every single person gave and showed to my mum. They constantly checked on her to ensure she was clean and comfortable. Towards the end my mum didn’t want to eat or drink much at all but they continued to encourage her right to the end.
They all had individual little fun and caring connections with my mum which made her often smile and laugh and they truly made my last few months with my mum easier to deal with as I knew she was cared for and comfortable.
The care my mum gets from this home is exceptional. All the staff are wonderful and their patience, empathy and kindness towards my mum is so appreciated. My only criticism is that they need a bigger car park as can't get parked when contractors are present.
Thank you very much for taking the time to write a review for Norfolk House and for your positive scores and lovely comments regarding the exceptional care provided for your mother. We welcome all feedback that will help us to improve the service we provide for residents and their families and help...
The home seemed very bright and everywhere was clean and well looked after, the lounge was vibrant with happy and friendly staff.
Overall it seemed a happy bright place!
If you would like to provide us with any further specific feedback, please use the form on...
My friend is happy here, which is wonderful as she was reluctant to leave her home. She has settled in well and appreciates all the staff for their help and kindness.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.
My sister moved to Norfolk House in March 2023 and has been happy there and feels that she is well looked after. She had her 90th birthday in November and my wife and I asked Norfolk House ground floor manager if we could invite a small number of our family plus some family for 'a birthday tea party' in Norfolk House. This was readily agreed and the event was very successful. In fact, we felt the Norfolk House team did a lot more than we expected. A separate room was decorated with appropriate 90th birthday banners and balloons etc. and we were well looked after throughout. Some of our party were visiting Norfolk House for the first time and were most impressed.
Responsive and supportive care staff and lively entertainment.
My mother has been cared for in Norfolk House since July last year. She has a very nice clean room with doors opening out onto the garden. She is well cared for and enjoys the excellent food. There is a nurse on duty all of the time who is very happy to discuss my mother's health with me. A GP from the local medical centre visits weekly. The staff are very nice and friendly but are very busy and do not have much time for just a casual chat.
The staff and care are all very good. If they have music entertainment, they're all very good too.
My mother sadly suffers from Alzheimer's, a very cruel illness. The only consolation is that I know she is looked after by exceptionally kind, empathetic people who always treat her with gentleness and respect. She is seen as a valued individual with unique needs. There was a joyful atmosphere in the home on Christmas Day; much laughter, many smiles and seasonal music. Yesterday, sat in on a Namaste session, which my mother absolutely loves. It is a wonderful, soothing therapy, sensitively administered. I shall always be grateful to the many staff who cherish my mother.
Mum's key carers were exemplary in their love and care, they treated her as if she was their mother. The nurses were very professional and reacted very quickly when urgent medical attention was required or escalation to medical services was needed. Mum was looked after very well as her health declined, especially towards her end-of-life phase. Management and admin staff accommodated Mum's every need throughout her stay, including activities, physical care and nutrition. They made her stay a happy one.
When I finally accepted after three years that I could no longer manage to care for my husband with dementia, I did not know what to expect from Norfolk House Care Home. The staff were supportive and respectful and went beyond just caring. I could not have asked for more. I was able to visit him at any time and mentally I felt the staff were helping me. I was confident that he had the best care. Communication was excellent. I have recommended this care home to others.
The facilities offered were excellent and there were plenty of activities to keep the residents stimulated as much as possible.
My mother spent just over a month in Norfolk House after a month in hospital. After an experiment at home, she returned and died there. The staff were wonderful, friendly and professional. Mum really didn't want to be in a home or suffer the indignity of a failing system but the staff made her feel welcome and cared for. They engaged with her personality, had time for a chat, and I will remember the photo of her cuddling a piglet when some animals were brought in.
My mother came to Norfolk House in March this year after 10 weeks in the hospital and a few unhappy weeks at home. I cannot believe the improvement in her appearance and cognitive ability since she has been here. Her old personality is back. The staff treat her with kindness and dignity, and I take great comfort knowing that she is warm, safe, and well looked after. She chooses the activities she participates in, but they are often creative and fun. It's also a pleasure to see her caring about her appearance again. A nice spacious room is an added bonus!
I am very happy with dad's care. All the staff are kind and polite to dad. He enjoys the interactive activities and is encouraged to join in.
Thank you all for everything.
Also, importantly, the staff are always willing to spare time to talk, on experience not always available previously. Thank you so much.
My father was admitted to Norfolk House following a serious fall. At 99, he had multiple other health problems which meant he needed the very highest level of nursing and support. As someone whose body is failing but whose mind is still lucid and alert, we were very impressed by the care and respect he received at Norfolk House. He was immediately welcomed and cared for in every possible way by all the staff. We cannot speak highly enough of the staff at Norfolk House.
He also really enjoyed the food he was served - especially the cooked breakfast to start the day and when he wanted something very light at tea time, a special platter of chopped fruit was specially prepared for him. This all made a very difficult time as good as it could be.
We have been most impressed by the kindness and efficiency of the staff - nothing is too much trouble. The food has been excellent and plenty of it, prepared in such a way that it was easy for my husband to eat it. We will certainly recommend this nursing home to our friends.
Staff and carers are very polite and helpful and are looking after my sister.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Norfolk House.
Meet the Team (1)

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.
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