
Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.
The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.
Every resident’s room at Norfolk...
Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.
The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.
Every resident’s room at Norfolk House is en-suite, tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish, and can bring their own possessions to help them feel completely at home.
Norfolk House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
Care Provided by Norfolk House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Gold Standards Framework (GSF)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Norfolk House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Norfolk House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sabu Prothasis (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (64)
Norfolk House Reviews (128)
Norfolk House has a Review Score of 9.7 (9.735) out of 10, based on 32 reviews in the last 2 years.
Over all time Norfolk House has 128 reviews.
Norfolk House was nothing but brilliant from the day my nanny arrived to the moment she passed away. Everyone is so caring, passionate and approachable. Nothing was ever too much. The last few months of my nanny's life were happy and peaceful and fondly remembered whilst she was at Norfolk House.
Norfolk House was nothing but brilliant from the day my nanny arrived to the moment she passed away. Everyone is so caring, passionate and approachable. Nothing was ever too much. The last few months of my nanny's life were happy and peaceful and fondly remembered whilst she was at Norfolk House.
My dear mother came to Norfolk House in October 2023 from the hospital. She sadly never returned home and passed away in January 2024. The care support and amazing compassion she was shown and given during her time at Norfolk House was truly incredible. As a family, we know she was safe and cared...
My dear mother came to Norfolk House in October 2023 from the hospital. She sadly never returned home and passed away in January 2024. The care support and amazing compassion she was shown and given during her time at Norfolk House was truly incredible. As a family, we know she was safe and cared for in an exceptional way. The staff were excellent at all times and supported the family throughout a difficult time. My mother's last months of life were made comfortable and she was at peace. I highly recommend Norfolk House.
Norfolk House looked after my mother-in-law with fantastic dignity. The staff would do anything to make her comfortable. I cannot fault them at all. They contacted the family promptly with any concerns. I would without hesitation recommend Norfolk House.
Norfolk House looked after my mother-in-law with fantastic dignity. The staff would do anything to make her comfortable. I cannot fault them at all. They contacted the family promptly with any concerns. I would without hesitation recommend Norfolk House.
Lovely clean facility which is bright and welcoming. What makes this home outstanding is the staff who are friendly and attentive, there to provide support as needed.
Lovely clean facility which is bright and welcoming. What makes this home outstanding is the staff who are friendly and attentive, there to provide support as needed.
My Father became a resident at Norfolk House 3 months ago in January 2024. He has settled in well and seems content and well cared for. The staff are friendly and polite and responsive to any queries. Dad has enjoyed the food and assortment of entertainment that is provided.
My Father became a resident at Norfolk House 3 months ago in January 2024. He has settled in well and seems content and well cared for. The staff are friendly and polite and responsive to any queries. Dad has enjoyed the food and assortment of entertainment that is provided.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
I have been very impressed with how patient and caring all the staff have been since my Mum moved to Norfolk House. They take the time to comfort and reassure Mum when she is anxious. A member of staff always makes themselves available and is willing to help with all requests. I am also impressed...
I have been very impressed with how patient and caring all the staff have been since my Mum moved to Norfolk House. They take the time to comfort and reassure Mum when she is anxious. A member of staff always makes themselves available and is willing to help with all requests. I am also impressed by the activities program on offer and how much effort is made to involve those people of different abilities. Lastly, I appreciate the home's atmosphere - it makes a great difference.
The home is well...
The home is well maintained and always clean and has a generally serene atmosphere.
A special thank you to all the lovely people on the 2nd floor where Mum resides.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
She had been in hospital for 5 weeks prior to being discharged to a care home. We were very apprehensive about choosing a care home as all we wanted was a nice clean well-run home for our mum's last few months. My...
She had been in hospital for 5 weeks prior to being discharged to a care home. We were very apprehensive about choosing a care home as all we wanted was a nice clean well-run home for our mum's last few months. My sister and I visited Norfolk House and immediately the lady on reception who showed us round was lovely, warm kind and caring. Mum moved in and I can’t speak highly enough of the care every single person gave and showed to my mum. They constantly checked on her to ensure she was clean and comfortable. Towards the end my mum didn’t want to eat or drink much at all but they continued to encourage her right to the end.
They all had individual little fun and caring connections with my mum which made her often smile and laugh and they truly made my last few months with my mum easier to deal with as I knew she was cared for and comfortable.
The care my mum gets from this home is exceptional. All the staff are wonderful and their patience, empathy and kindness towards my mum is so appreciated. My only criticism is that they need a bigger car park as can't get parked when contractors are present.
The care my mum gets from this home is exceptional. All the staff are wonderful and their patience, empathy and kindness towards my mum is so appreciated. My only criticism is that they need a bigger car park as can't get parked when contractors are present.
Thank you very much for taking the time to write a review for Norfolk House and for your positive scores and lovely comments regarding the exceptional care provided for your mother. We welcome all feedback that will help us to improve the service we provide for residents and their families and help...
Thank you very much for taking the time to write a review for Norfolk House and for your positive scores and lovely comments regarding the exceptional care provided for your mother. We welcome all feedback that will help us to improve the service we provide for residents and their families and help us to maintain the high standards that we pride ourselves on. We will share your concerns about the occasional parking issues with the home manager and should you want to discuss your concerns further, please do feel free to get in touch directly.
The home seemed very bright and everywhere was clean and well looked after, the lounge was vibrant with happy and friendly staff.
Overall it seemed a happy bright place!
The home seemed very bright and everywhere was clean and well looked after, the lounge was vibrant with happy and friendly staff.
Overall it seemed a happy bright place!
If you would like to provide us with any further specific feedback, please use the form on...
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks, the Care UK team.
My friend is happy here, which is wonderful as she was reluctant to leave her home. She has settled in well and appreciates all the staff for their help and kindness.
My friend is happy here, which is wonderful as she was reluctant to leave her home. She has settled in well and appreciates all the staff for their help and kindness.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.
My sister moved to Norfolk House in March 2023 and has been happy there and feels that she is well looked after. She had her 90th birthday in November and my wife and I asked Norfolk House ground floor manager if we could invite a small number of our family plus some family for 'a birthday tea...
My sister moved to Norfolk House in March 2023 and has been happy there and feels that she is well looked after. She had her 90th birthday in November and my wife and I asked Norfolk House ground floor manager if we could invite a small number of our family plus some family for 'a birthday tea party' in Norfolk House. This was readily agreed and the event was very successful. In fact, we felt the Norfolk House team did a lot more than we expected. A separate room was decorated with appropriate 90th birthday banners and balloons etc. and we were well looked after throughout. Some of our party were visiting Norfolk House for the first time and were most impressed.
Responsive and supportive care staff and lively entertainment.
Responsive and supportive care staff and lively entertainment.
My mother has been cared for in Norfolk House since July last year. She has a very nice clean room with doors opening out onto the garden. She is well cared for and enjoys the excellent food. There is a nurse on duty all of the time who is very happy to discuss my mother's health with me. A GP from...
My mother has been cared for in Norfolk House since July last year. She has a very nice clean room with doors opening out onto the garden. She is well cared for and enjoys the excellent food. There is a nurse on duty all of the time who is very happy to discuss my mother's health with me. A GP from the local medical centre visits weekly. The staff are very nice and friendly but are very busy and do not have much time for just a casual chat.
The staff and care are all very good. If they have music entertainment, they're all very good too.
The staff and care are all very good. If they have music entertainment, they're all very good too.
My mother sadly suffers from Alzheimer's, a very cruel illness. The only consolation is that I know she is looked after by exceptionally kind, empathetic people who always treat her with gentleness and respect. She is seen as a valued individual with unique needs. There was a joyful atmosphere in...
My mother sadly suffers from Alzheimer's, a very cruel illness. The only consolation is that I know she is looked after by exceptionally kind, empathetic people who always treat her with gentleness and respect. She is seen as a valued individual with unique needs. There was a joyful atmosphere in the home on Christmas Day; much laughter, many smiles and seasonal music. Yesterday, sat in on a Namaste session, which my mother absolutely loves. It is a wonderful, soothing therapy, sensitively administered. I shall always be grateful to the many staff who cherish my mother.
Mum's key carers were exemplary in their love and care, they treated her as if she was their mother. The nurses were very professional and reacted very quickly when urgent medical attention was required or escalation to medical services was needed. Mum was looked after very well as her health...
Mum's key carers were exemplary in their love and care, they treated her as if she was their mother. The nurses were very professional and reacted very quickly when urgent medical attention was required or escalation to medical services was needed. Mum was looked after very well as her health declined, especially towards her end-of-life phase. Management and admin staff accommodated Mum's every need throughout her stay, including activities, physical care and nutrition. They made her stay a happy one.
When I finally accepted after three years that I could no longer manage to care for my husband with dementia, I did not know what to expect from Norfolk House Care Home. The staff were supportive and respectful and went beyond just caring. I could not have asked for more. I was able to visit him at...
When I finally accepted after three years that I could no longer manage to care for my husband with dementia, I did not know what to expect from Norfolk House Care Home. The staff were supportive and respectful and went beyond just caring. I could not have asked for more. I was able to visit him at any time and mentally I felt the staff were helping me. I was confident that he had the best care. Communication was excellent. I have recommended this care home to others.
The facilities offered were excellent and there were...
The facilities offered were excellent and there were plenty of activities to keep the residents stimulated as much as possible.
My mother spent just over a month in Norfolk House after a month in hospital. After an experiment at home, she returned and died there. The staff were wonderful, friendly and professional. Mum really didn't want to be in a home or suffer the indignity of a failing system but the staff made her...
My mother spent just over a month in Norfolk House after a month in hospital. After an experiment at home, she returned and died there. The staff were wonderful, friendly and professional. Mum really didn't want to be in a home or suffer the indignity of a failing system but the staff made her feel welcome and cared for. They engaged with her personality, had time for a chat, and I will remember the photo of her cuddling a piglet when some animals were brought in.
Bed Vacancies
Please contact us for latest vacancies.
News (39) & Events (0)
- 27 Oct 2026
A Care UK colleague has raised £310 for PTSD UK after organising a bake sale at the provider's Colchester based Support Centre, with the total boosted through Care UK's matched...
- 27 Oct 2026
A Care UK colleague took to the skies to raise money for Parkinson’s UK after being inspired by a resident’s determination to make a difference. Shahvez Tauqir, Customer Relations Manager...
- 27 Oct 2026
A mother and daughter from a Care UK care home laced up their walking boots and trekked almost 100 miles across the Scottish Highlands to raise thousands of pounds for...
There are no upcoming events for Norfolk House.
Accreditations
Meet the Team (1)

I’m a trained nurse, as well as a registered Home Manager. I worked as a Home Manager before joining Care UK, but I never tire of the great feeling...
I’m a trained nurse, as well as a registered Home Manager. I worked as a Home Manager before joining Care UK, but I never tire of the great feeling that comes from making a difference to people’s lives, whether that’s for residents, colleagues, or the visitors we meet each day.
I’ve been working at Care UK since September 2015 and joined to further my career while developing my skills and experience. There are always plenty of positive challenges. Every resident is different, and it is my job, alongside my team, to ensure we meet their needs in the way that best suits them.
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