
Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.
The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.
Every resident’s room at Norfolk...
Care Provided by Norfolk House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Norfolk House for full pricing details and T&Cs.
Contact Norfolk House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sabu Prothasis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (64)
Norfolk House Reviews (122)
Norfolk House has a Review Score of 9.8 (9.769) out of 10, based on 31 reviews in the last 2 years.
Over all time Norfolk House has 122 reviews.
Since my mum has been in residence in Norfolk House her condition has deteriorated but the care she has received has been very good. The staff have done a great job in very challenging circumstances throughout the pandemic.
The staff at Norfolk House are amazing. All the nursing staff are excellent and I can't fault them. The home is always spotlessly clean and well maintained. It also has a lovely garden which is a real bonus in the summer. I have no worries about my mum's care and have total trust in Norfolk House to look after her.
Norfolk House have been amazing with my 95-year-old Grandmother. Her room was much better than we expected. Lots of room. My granny has been very happy here, making friends she was very apprehensive but the staff are friendly, kind and funny. Nothing is too much trouble. They also put a programme together to find out her wants and needs, likes and dislikes. We thought this was incredibly thoughtful. Thank you Norfolk House.
Both my parents have resided in Norfolk House for over 12 months. Overall, the care and attention they received has been excellent - as has the food. Both are in excellent spirits. I recommend Norfolk House strongly.
Norfolk House have been outstanding in their care of my mother-in-law. During the pandemic, it has made life very difficult but the staff and carers carry on and are always friendly, caring and smiling.
I and my sister visit our brother and it is very satisfactory as is the care home.
The care home is always clean and care taken with residents belongings to make the place a home for them. Obviously activities are curtailed at the moment but hopefully soon with easing of restrictions and better weather this may change.
Care is taken with diet and good food provided in the dining areas.
It is always possible to speak to a member of staff who treat my father with dignity and kindness and any problem is quickly dealt with.
My father entered the care home in March 2020. Staff have been fantastic during this time and helped him settle in, engaging with him and really 'going the extra mile' to keep everyone up to date and in touch in a very difficult time - first visit today and was really pleased with the friendliness of the staff (in person for a change!) and the wonderful gardens.
My sister is settled and delighted with the level of care she is receiving. I find the home very well resourced with plenty of staff on hand and the rooms and corridors kept clean. The staff are friendly and seem happy to help support residents and family. An excellent support service.
It is lovely that the care team are the same individuals and they know my father very well. The care home management listen and act on any issues/concerns promptly.
24-hour nursing care provided by good staff. The staff are always about to sort out any p[roblems and are very attentive ti every resident. The rooms are always clean and tidy. The food is very good with a good choice. Dementia care for my wife is excellent. The home is committed to providing quality care in a clean, safe and homely atmosphere.
Our mother moved to Norfolk House in September 2018, she has lived in Weybridge since 1968 and wanted to stay in the area. The staff are wonderful very kind and caring and the meals are delicious. Mums room is big and she was able to bring items from home. It is very warm and cosy and we are delighted with our choice and would highly recommend.
My father was with you for less than a week for his final days. The care he was given was excellent. He was treated with dignity, the staff didn’t give up trying to encourage him to eat and drink, even though he didn’t want to. The staff treated his family like they had known them, taking time to make sure we were ok as well, answering all our questions and making sure we were happy with how he was being cared for. Would highly recommend the home and can’t thank them enough for making what was a difficult time more bearable.
The home and personnel were warm and welcoming. Facilities were excellent. Although my wife died after only 6 days she did express her satisfaction for all that was done for her comfort by all concerned.
The environment is a happy one and he seems very content.
The staff are all lovely.
There are always lots of activities for residents.
The food is good too.
My sister is always happy when I see her. Staff are always helpful so all in all I am happy to know that my sister is in a home where she is cared for.
Dad has settled down after a while and is much happier now. Thank you
My sister in law says she is happy where she is and likes the carers looking after her.
She recognises her room and surroundings as her home.
I visited on Wednesday. He was in his room, from choice, which was clean, airy and comfy. He looked well.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Norfolk House.
Meet the Team (1)

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.
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