Norfolk House

39 Portmore Park Road, Weybridge KT13 8HQ
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9.8 114 Reviews
  • Norfolk House, Weybridge
Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.

The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.

Every resident’s room at Norfolk House is en-suite, tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish, and can bring their own possessions to help them feel completely at home.

Norfolk House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
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Care Provided by Norfolk House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1756
  • Self-Funded Residential Dementia Care: from £1851
  • Self-Funded Nursing Care: from £2021
  • Self-Funded Nursing Dementia Care: from £2116
  • RESPITE Self-Funded Residential Care: from £1966
  • RESPITE Self-Funded Residential Dementia Care: from £2159
  • RESPITE Self-Funded Nursing Care: from £2231
  • RESPITE Self-Funded Nursing Dementia Care: from £2326

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Norfolk House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sabu Prothasis (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (64)

Norfolk House Reviews (114)

9.8

Norfolk House has a Review Score of 9.8 (9.802) out of 10, based on 41 reviews in the last 2 years.
Over all time Norfolk House has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norfolk House
  • 37
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Total of 114, showing 61-80
Review from Chris D (Brother of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is settled and delighted with the level of care she is receiving. I find the home very well resourced with plenty of staff on hand and the rooms and corridors kept clean. The staff are friendly and seem happy to help support residents and family. An excellent support service.
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Review from A B (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has received has been amazing at Norfolk House. My father has become stronger with the staff's nurturing care.
It is lovely that the care team are the same individuals and they know my father very well. The care home management listen and act on any issues/concerns promptly.
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Review from Leonard S (Husband of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
24-hour nursing care provided by good staff. The staff are always about to sort out any p[roblems and are very attentive ti every resident. The rooms are always clean and tidy. The food is very good with a good choice. Dementia care for my wife is excellent. The home is committed to providing quality
care in a clean, safe and homely atmosphere.
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Review from Boo S (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother moved to Norfolk House in September 2018, she has lived in Weybridge since 1968 and wanted to stay in the area. The staff are wonderful very kind and caring and the meals are delicious. Mums room is big and she was able to bring items from home. It is very warm and cosy and we are delighted
with our choice and would highly recommend.
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Review from Julie T (Daughter of Resident) published on 21 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was with you for less than a week for his final days. The care he was given was excellent. He was treated with dignity, the staff didn’t give up trying to encourage him to eat and drink, even though he didn’t want to. The staff treated his family like they had known them, taking time to make
sure we were ok as well, answering all our questions and making sure we were happy with how he was being cared for. Would highly recommend the home and can’t thank them enough for making what was a difficult time more bearable.
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Review from R P (Husband of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home and personnel were warm and welcoming. Facilities were excellent. Although my wife died after only 6 days she did express her satisfaction for all that was done for her comfort by all concerned.
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Review from Beryl G (Wife of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has received excellent care whilst a resident at Norfolk House. The nursing care has been excellent and my husband has been so very well cared for by the excellent staff.
The environment is a happy one and he seems very content.
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Review from Heather A (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norfolk House is a lovely care home. Extremely clean and homely and well run. Mum hasn't been there long and is very happy.
The staff are all lovely.
There are always lots of activities for residents.
The food is good too.
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Review from M M (Sister of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is always happy when I see her. Staff are always helpful so all in all I am happy to know that my sister is in a home where she is cared for.
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Review from C R (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled down after a while and is much happier now. Thank you
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Review from M K (Brother-in-law of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all caring and welcoming.
My sister in law says she is happy where she is and likes the carers looking after her.
She recognises her room and surroundings as her home.
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Review from S M (Father-in-law of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited on Wednesday. He was in his room, from choice, which was clean, airy and comfy. He looked well.
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Review from S B (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers seem very nice, my mother is very happy with her care.
Unfortunately, she is rather isolated due to so many other residents having dementia.
Also, feels the food is not very exciting. Lack of salt?
My mother is very well looked after at Norfolk House. She doesn't like the fact that she
needs caring for but couldn't ask for better care. All of the staff are extremely professional and friendly. I visit regularly and always talk to the staff, and am made welcome.
Reply from Amy Wilson, AD at Norfolk House
Thank you for your review of Norfolk House – we’re incredibly pleased to see your good and excellent scores and your comments regarding the care at the home. In regards to your mother feeling…read more
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Review from Dorothy S (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived here two years short of three weeks. I am very happy. Can't think to go anywhere else.
We have days out - entertainment etc.
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Review from Pam H (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints.
Well looked after and I am very happy.
Staff excellent. Food very good.
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Review from Jill U (Friend of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff in all grades and cleaners etc are very kind and patient at all times. All the general rooms, lounge etc are clean and warm. I cannot fault anything at present. Garden is a pleasure to be in when the sun shines. Entertainment is good for residents to have a song and dance. In all good service
from reception to 2nd floor. Would recommend home as excellent.
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Review from Alexandra P (Wife of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has always been treated with concern and dignity at Norfolk House. I am welcomed by name at every visit and feel relieved that my husband seems settled, though I realise he can be difficult to manage at times.
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Review from Sylvia W (Daughter-in-law of Resident) published on 24 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has taken a while for Mum to settle down but during this period staff have been very patient and understand the needs of someone with dementia. They are always aware of who I am when I go and visit and always know exactly where Mum is, such as in her room or in an activity. I am impressed that they
have activities on a daily basis, compared to some other care homes that don't organise anything. When she wasn't eating they asked about the foods she liked to try and encourage her.
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Review from Alison C (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful, kind, caring staff.
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Review from Joan M (Wife of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with the care my husband has received during the 20 months he has been in this home.
All the carers I have been in contact with during this time, have been very caring and he has been treated with kindness and consideration.
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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Norfolk House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Norfolk House is calculated as follows: ( (401 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 484 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Sabu

Sabu Prothasis

Job Title: Home Manager Joined: 2015

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.

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