Norfolk House

39 Portmore Park Road, Weybridge KT13 8HQ
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9.8 118 Reviews
  • Norfolk House, Weybridge
Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.

The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.

Every resident’s room at Norfolk House is en-suite, tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish, and can bring their own possessions to help them feel completely at home.

Norfolk House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
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Care Provided by Norfolk House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1756
  • Self-Funded Residential Dementia Care: from £1851
  • Self-Funded Nursing Care: from £2021
  • Self-Funded Nursing Dementia Care: from £2116
  • RESPITE Self-Funded Residential Care: from £1966
  • RESPITE Self-Funded Residential Dementia Care: from £2159
  • RESPITE Self-Funded Nursing Care: from £2231
  • RESPITE Self-Funded Nursing Dementia Care: from £2326

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Norfolk House to find out the exact price for your requirements.

Contact Norfolk House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Norfolk House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sabu Prothasis (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (64)

Norfolk House Reviews (118)

9.8

Norfolk House has a Review Score of 9.8 (9.833) out of 10, based on 39 reviews in the last 2 years.
Over all time Norfolk House has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norfolk House
  • 39
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Total of 118, showing 61-80
Review from John M (Son-in-law of Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norfolk House have been outstanding in their care of my mother-in-law. During the pandemic, it has made life very difficult but the staff and carers carry on and are always friendly, caring and smiling.
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Review from K O (Brother of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I and my sister visit our brother and it is very satisfactory as is the care home.
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Review from Sue B (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father entered Norfolk House earlier this year and all the staff have been very kind and understanding of the situation. It has not been an easy time for anyone with the Covid restrictions but they go out of their way to cope with the changing regulations in order for residents to see their family
members where possible.
The care home is always clean and care taken with residents belongings to make the place a home for them. Obviously activities are curtailed at the moment but hopefully soon with easing of restrictions and better weather this may change.
Care is taken with diet and good food provided in the dining areas.
It is always possible to speak to a member of staff who treat my father with dignity and kindness and any problem is quickly dealt with.
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Review from Craig (Son of Resident) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father entered the care home in March 2020. Staff have been fantastic during this time and helped him settle in, engaging with him and really 'going the extra mile' to keep everyone up to date and in touch in a very difficult time - first visit today and was really pleased with the friendliness of
the staff (in person for a change!) and the wonderful gardens.
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Review from Chris D (Brother of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is settled and delighted with the level of care she is receiving. I find the home very well resourced with plenty of staff on hand and the rooms and corridors kept clean. The staff are friendly and seem happy to help support residents and family. An excellent support service.
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Review from A B (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has received has been amazing at Norfolk House. My father has become stronger with the staff's nurturing care.
It is lovely that the care team are the same individuals and they know my father very well. The care home management listen and act on any issues/concerns promptly.
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Review from Leonard S (Husband of Resident) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
24-hour nursing care provided by good staff. The staff are always about to sort out any p[roblems and are very attentive ti every resident. The rooms are always clean and tidy. The food is very good with a good choice. Dementia care for my wife is excellent. The home is committed to providing quality
care in a clean, safe and homely atmosphere.
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Review from Boo S (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother moved to Norfolk House in September 2018, she has lived in Weybridge since 1968 and wanted to stay in the area. The staff are wonderful very kind and caring and the meals are delicious. Mums room is big and she was able to bring items from home. It is very warm and cosy and we are delighted
with our choice and would highly recommend.
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Review from Julie T (Daughter of Resident) published on 21 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was with you for less than a week for his final days. The care he was given was excellent. He was treated with dignity, the staff didn’t give up trying to encourage him to eat and drink, even though he didn’t want to. The staff treated his family like they had known them, taking time to make
sure we were ok as well, answering all our questions and making sure we were happy with how he was being cared for. Would highly recommend the home and can’t thank them enough for making what was a difficult time more bearable.
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Review from R P (Husband of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home and personnel were warm and welcoming. Facilities were excellent. Although my wife died after only 6 days she did express her satisfaction for all that was done for her comfort by all concerned.
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Review from Beryl G (Wife of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has received excellent care whilst a resident at Norfolk House. The nursing care has been excellent and my husband has been so very well cared for by the excellent staff.
The environment is a happy one and he seems very content.
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Review from Heather A (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norfolk House is a lovely care home. Extremely clean and homely and well run. Mum hasn't been there long and is very happy.
The staff are all lovely.
There are always lots of activities for residents.
The food is good too.
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Review from M M (Sister of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is always happy when I see her. Staff are always helpful so all in all I am happy to know that my sister is in a home where she is cared for.
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Review from C R (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled down after a while and is much happier now. Thank you
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Review from M K (Brother-in-law of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all caring and welcoming.
My sister in law says she is happy where she is and likes the carers looking after her.
She recognises her room and surroundings as her home.
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Review from S M (Father-in-law of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited on Wednesday. He was in his room, from choice, which was clean, airy and comfy. He looked well.
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Review from S B (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers seem very nice, my mother is very happy with her care.
Unfortunately, she is rather isolated due to so many other residents having dementia.
Also, feels the food is not very exciting. Lack of salt?
My mother is very well looked after at Norfolk House. She doesn't like the fact that she
needs caring for but couldn't ask for better care. All of the staff are extremely professional and friendly. I visit regularly and always talk to the staff, and am made welcome.
Reply from Amy Wilson, AD at Norfolk HouseThank you for your review of Norfolk House – we’re incredibly pleased to see your good and excellent scores and your comments regarding the care at the home. In regards to your mother feeling isolated, I understand that the team in the home have been able to help with this by supporting her to meet and dine with residents throughout the home – they will of course continue to do this and hopefully your mother will be able to develop some good friendships in the home. We also understand the importance of food for the health and wellbeing and our in-house chef at Norfolk House produces varied and nutritious food each day for residents, so I’m very sorry to hear your mother hasn’t been enjoying all her meals. We will arrange for the chef to meet again with your mother to find out what flavours and dishes she likes the best and ensure that we have some delicious options on the menu in future which I’m sure she’ll enjoy. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.
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Review from Dorothy S (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived here two years short of three weeks. I am very happy. Can't think to go anywhere else.
We have days out - entertainment etc.
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Review from Pam H (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints.
Well looked after and I am very happy.
Staff excellent. Food very good.
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Review from Jill U (Friend of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff in all grades and cleaners etc are very kind and patient at all times. All the general rooms, lounge etc are clean and warm. I cannot fault anything at present. Garden is a pleasure to be in when the sun shines. Entertainment is good for residents to have a song and dance. In all good service
from reception to 2nd floor. Would recommend home as excellent.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Norfolk House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Norfolk House is calculated as follows: ( (389 Excellents x 5) + (65 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 460 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Sabu

Sabu Prothasis

Job Title: Home Manager Joined: 2015

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norfolk House to verify any information. View our terms and conditions. Norfolk House has an Enhanced Service - more info.