Norfolk House

I am very happy with dad's care. All the staff are kind and polite to dad. He enjoys the interactive activities and is encouraged to join in.

Thank you all for everything.

Also, importantly, the staff are always willing to spare time to talk, on experience not always available previously. Thank you so much.

My father was admitted to Norfolk House following a serious fall. At 99, he had multiple other health problems which meant he needed the very highest level of nursing and support. As someone whose body is failing but whose mind is still lucid and alert, we were very impressed by the care and respect he received at Norfolk House. He was immediately welcomed and cared for in every possible way by all the staff. We cannot speak highly enough of the staff at Norfolk House.

He also really enjoyed the food he was served - especially the cooked breakfast to start the day and when he wanted something very light at tea time, a special platter of chopped fruit was specially prepared for him. This all made a very difficult time as good as it could be.

We have been most impressed by the kindness and efficiency of the staff - nothing is too much trouble. The food has been excellent and plenty of it, prepared in such a way that it was easy for my husband to eat it. We will certainly recommend this nursing home to our friends.

Staff and carers are very polite and helpful and are looking after my sister.

Since my mum has been in residence in Norfolk House her condition has deteriorated but the care she has received has been very good. The staff have done a great job in very challenging circumstances throughout the pandemic.

The staff at Norfolk House are amazing. All the nursing staff are excellent and I can't fault them. The home is always spotlessly clean and well maintained. It also has a lovely garden which is a real bonus in the summer. I have no worries about my mum's care and have total trust in Norfolk House to look after her.

Norfolk House have been amazing with my 95-year-old Grandmother. Her room was much better than we expected. Lots of room. My granny has been very happy here, making friends she was very apprehensive but the staff are friendly, kind and funny. Nothing is too much trouble. They also put a programme together to find out her wants and needs, likes and dislikes. We thought this was incredibly thoughtful. Thank you Norfolk House.

Both my parents have resided in Norfolk House for over 12 months. Overall, the care and attention they received has been excellent - as has the food. Both are in excellent spirits. I recommend Norfolk House strongly.

Norfolk House have been outstanding in their care of my mother-in-law. During the pandemic, it has made life very difficult but the staff and carers carry on and are always friendly, caring and smiling.

I and my sister visit our brother and it is very satisfactory as is the care home.

It is always possible to speak to a member of staff who treat my father with dignity and kindness and any problem is quickly dealt with.

My father entered the care home in March 2020. Staff have been fantastic during this time and helped him settle in, engaging with him and really 'going the extra mile' to keep everyone up to date and in touch in a very difficult time - first visit today and was really pleased with the friendliness of the staff (in person for a change!) and the wonderful gardens.

My sister is settled and delighted with the level of care she is receiving. I find the home very well resourced with plenty of staff on hand and the rooms and corridors kept clean. The staff are friendly and seem happy to help support residents and family. An excellent support service.

It is lovely that the care team are the same individuals and they know my father very well. The care home management listen and act on any issues/concerns promptly.

24-hour nursing care provided by good staff. The staff are always about to sort out any p[roblems and are very attentive ti every resident. The rooms are always clean and tidy. The food is very good with a good choice. Dementia care for my wife is excellent. The home is committed to providing quality care in a clean, safe and homely atmosphere.

Our mother moved to Norfolk House in September 2018, she has lived in Weybridge since 1968 and wanted to stay in the area. The staff are wonderful very kind and caring and the meals are delicious. Mums room is big and she was able to bring items from home. It is very warm and cosy and we are delighted with our choice and would highly recommend.

My father was with you for less than a week for his final days. The care he was given was excellent. He was treated with dignity, the staff didn’t give up trying to encourage him to eat and drink, even though he didn’t want to. The staff treated his family like they had known them, taking time to make sure we were ok as well, answering all our questions and making sure we were happy with how he was being cared for. Would highly recommend the home and can’t thank them enough for making what was a difficult time more bearable.

The home and personnel were warm and welcoming. Facilities were excellent. Although my wife died after only 6 days she did express her satisfaction for all that was done for her comfort by all concerned.