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Norfolk House

39 Portmore Park Road, Weybridge, Surrey KT13 8HQ
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Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)
Norfolk House, Weybridge
Norfolk House, Weybridge
Norfolk House, Weybridge

Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.

The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.

Every resident’s room at Norfolk...  

Care Provided by Norfolk House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,756From £1,975
Residential Dementia CareFrom £1,851From £2,082
Nursing CareFrom £2,021From £2,273
Nursing Dementia CareFrom £2,116From £2,380
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Norfolk House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sabu Prothasis(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (64)

Norfolk House Reviews (122)

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9.8

Norfolk House has a Review Score of 9.8 (9.769) out of 10, based on 31 reviews in the last 2 years. Over all time Norfolk House has 122 reviews.

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Review from E T (Daughter of Resident) published on 23 December 2021 Submitted via Postal Card
Overall Experience

Since my mum has been in residence in Norfolk House her condition has deteriorated but the care she has received has been very good. The staff have done a great job in very challenging circumstances throughout the pandemic.

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Review from L P (Son of Resident) published on 15 December 2021 Submitted via Postal Card
Overall Experience

The staff at Norfolk House are amazing. All the nursing staff are excellent and I can't fault them. The home is always spotlessly clean and well maintained. It also has a lovely garden which is a real bonus in the summer. I have no worries about my mum's care and have total trust in Norfolk House to look after her.

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Review from Charlotte S (Granddaughter of Resident) published on 7 December 2021 Submitted via Postal Card
Overall Experience

Norfolk House have been amazing with my 95-year-old Grandmother. Her room was much better than we expected. Lots of room. My granny has been very happy here, making friends she was very apprehensive but the staff are friendly, kind and funny. Nothing is too much trouble. They also put a programme together to find out her wants and needs, likes and dislikes. We thought this was incredibly thoughtful. Thank you Norfolk House.

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Review from Jayne B (Daughter of Resident) published on 6 December 2021 Submitted via Postal Card
Overall Experience

Both my parents have resided in Norfolk House for over 12 months. Overall, the care and attention they received has been excellent - as has the food. Both are in excellent spirits. I recommend Norfolk House strongly.

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Review from John M (Son-in-law of Resident) published on 29 November 2021 Submitted via Postal Card
Overall Experience

Norfolk House have been outstanding in their care of my mother-in-law. During the pandemic, it has made life very difficult but the staff and carers carry on and are always friendly, caring and smiling.

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Review from K O (Brother of Resident) published on 25 November 2021 Submitted via Postal Card
Overall Experience

I and my sister visit our brother and it is very satisfactory as is the care home.

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Review from Sue B (Daughter of Resident) published on 12 March 2021 Submitted via Website
Overall Experience
My father entered Norfolk House earlier this year and all the staff have been very kind and understanding of the situation. It has not been an easy time for anyone with the Covid restrictions but they go out of their way to cope with the changing regulations in order for residents to see their family members where possible.
The care home is always clean and care taken with residents belongings to make the place a home for them. Obviously activities are curtailed at the moment but hopefully soon with easing of restrictions and better weather this may change.
Care is taken with diet and good food provided in the dining areas.

It is always possible to speak to a member of staff who treat my father with dignity and kindness and any problem is quickly dealt with.

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Review from Craig (Son of Resident) published on 7 August 2020 Submitted via Website
Overall Experience

My father entered the care home in March 2020. Staff have been fantastic during this time and helped him settle in, engaging with him and really 'going the extra mile' to keep everyone up to date and in touch in a very difficult time - first visit today and was really pleased with the friendliness of the staff (in person for a change!) and the wonderful gardens.

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Review from Chris D (Brother of Resident) published on 15 July 2020 Submitted via Postal Card
Overall Experience

My sister is settled and delighted with the level of care she is receiving. I find the home very well resourced with plenty of staff on hand and the rooms and corridors kept clean. The staff are friendly and seem happy to help support residents and family. An excellent support service.

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Review from A B (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience
The care my father has received has been amazing at Norfolk House. My father has become stronger with the staff's nurturing care.

It is lovely that the care team are the same individuals and they know my father very well. The care home management listen and act on any issues/concerns promptly.

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Review from Leonard S (Husband of Resident) published on 27 June 2019 Submitted via Postal Card
Overall Experience

24-hour nursing care provided by good staff. The staff are always about to sort out any p[roblems and are very attentive ti every resident. The rooms are always clean and tidy. The food is very good with a good choice. Dementia care for my wife is excellent. The home is committed to providing quality care in a clean, safe and homely atmosphere.

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Review from Boo S (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card
Overall Experience

Our mother moved to Norfolk House in September 2018, she has lived in Weybridge since 1968 and wanted to stay in the area. The staff are wonderful very kind and caring and the meals are delicious. Mums room is big and she was able to bring items from home. It is very warm and cosy and we are delighted with our choice and would highly recommend.

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Review from Julie T (Daughter of Resident) published on 21 March 2019 Submitted via Website
Overall Experience

My father was with you for less than a week for his final days. The care he was given was excellent. He was treated with dignity, the staff didn’t give up trying to encourage him to eat and drink, even though he didn’t want to. The staff treated his family like they had known them, taking time to make sure we were ok as well, answering all our questions and making sure we were happy with how he was being cared for. Would highly recommend the home and can’t thank them enough for making what was a difficult time more bearable.

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Review from R P (Husband of Resident) published on 27 February 2019 Submitted via Postal Card
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The home and personnel were warm and welcoming. Facilities were excellent. Although my wife died after only 6 days she did express her satisfaction for all that was done for her comfort by all concerned.

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Review from Beryl G (Wife of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience
My husband has received excellent care whilst a resident at Norfolk House. The nursing care has been excellent and my husband has been so very well cared for by the excellent staff.

The environment is a happy one and he seems very content.

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Review from Heather A (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card
Overall Experience
Norfolk House is a lovely care home. Extremely clean and homely and well run. Mum hasn't been there long and is very happy.
The staff are all lovely.
There are always lots of activities for residents.

The food is good too.

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Review from M M (Sister of Resident) published on 3 December 2018 Submitted via Postal Card
Overall Experience

My sister is always happy when I see her. Staff are always helpful so all in all I am happy to know that my sister is in a home where she is cared for.

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Review from C R (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card
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Dad has settled down after a while and is much happier now. Thank you

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Review from M K (Brother-in-law of Resident) published on 8 November 2018 Submitted via Postal Card
Overall Experience
The staff are all caring and welcoming.
My sister in law says she is happy where she is and likes the carers looking after her.

She recognises her room and surroundings as her home.

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Review from S M (Father-in-law of Resident) published on 22 August 2018 Submitted via Postal Card
Overall Experience

I visited on Wednesday. He was in his room, from choice, which was clean, airy and comfy. He looked well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Norfolk House.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Sabu Prothasis
Sabu ProthasisJob Title:Home ManagerJoined: 2015

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.

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