Norfolk House

Love this place. They look after my mother really well and I'm very pleased with care they give her. She is very happy here and I would not hesitate to recommend it to other people. She enjoys the atmosphere and all the activities.

Norfolk House continues to deliver kind and professional care to my parents-in-law. Both are frail and their physical and emotional needs both complex and challenging. We are grateful to the staff who look after them so well and always with a smile.

Norfolk House became a home from home for my dad, who had stayed for respite a couple of years ago, and later received end of life care there. The staff were absolutely amazing; so caring, thoughtful, funny, kind and professional. Dad was always treated with respect and dignity, and he, and his room were always kept very clean. The room was so welcoming, fully equipped with all he needed, and was a comfortable space for family to spend time with him. The garden was such a beautiful, tranquil space for both residents and their families and friends to spend time in. At a very difficult time, it became a calming sanctuary for us to be in. When dad came out of hospital for the last time, and came back to Norfolk House, we knew it was the right place for him to come back to. Thank you so much for making dad so comfortable, and content in his final days.

My sister is a highly intelligent woman and staff have come to recognise that she can and on occasion, be stubborn. carers do listen to her now as she knows her own needs very well. She is very settled and happy here after 5 years despite several traumatic events. It is important to her that staff are very respectful for her. Thank you, carers.

I have visited my elderly friend almost every day since she has had to receive nursing care, I find the home to be well presented and the care staff to be very attentive to residents personal need. There is always an activity each day for the residents to join in if they wish, there is nothing better than knowing that you friend is in safe hands.

The activities co-ordinators are excellent so I am contacted by the nurse whenever they feel necessary & I am equally I am able to contact the staff with ease.

My parents-in-law arrived at Norfolk House 4 weeks ago dispirited by poor care at their previous home and not confident about the future. From the start, however, it's been obvious that NH operates effectively. The nurses are professional & proactive, the carers are kind and competent, the cleaning staff thorough, and the food (I'm told!) delicious. The atmosphere in the home is friendly and resident-centred. We are feeling very reassured with everything we've experienced so far & can understand why NH came highly recommended to us by families of other residents.

Myself and my family have always been made to feel welcome at the home.

My experience with Norfolk house has been nothing but positive. The safety, communication, person-centred care, activities, cleanliness, facilities and food quality were all of an exceptional standard. The staff are well trained in all aspects and also genuinely compassionate kind and responsive. My grandmother got to know and trust the staff who advocated for her and picked up signals very quickly if she became unwell. She thought the care home was her flat which just shows how safe and comfortable she felt. It was nice to be able to feel reassured she was being looked after so well. In particular, the end-of-life care to my grandma afforded her dignity, safety and comfort. In the last week of her life, I was there a lot the staff were very kind and caring towards myself and my grandmother. The care and support provided was consistently excellent the whole time.

My mother spent the last 18 months of her life here before she passed away. It was a great place for her. Norfolk House is extremely well-managed thanks to its great team of loving, caring and diligent staff. I can't thank these wonderful people enough for their care.

On arriving I find very poor parking for visitors and deliveries on entering I find the home very pleasing. The staff are so helpful. The food I find is very good. But sometimes not very warm. The choice is very good, also there is always a cup of tea on hand. My partner's room is okay but could have a few pictures on the wall to brighten the room up. Overall experience is a pleasant experience to visit.

Excellent care for my mother from compassionate, friendly and respectful staff. The range of activities is good, especially music-based ones which most residents respond well to.

My wife has received care and great friendship from all the staff at Norfolk House for all the time she has stayed there. Staff go out of their way to help her at this different time in her life.

Thank you!

Absolutely wonderful carers and nurses on the ground floor at Norfolk House. A credit to Care UK.

My partner with Parkinson's, Dementia and other ailments was admitted from hospital, like a living corpse - within 5 days he was back on his feet, a bit wobbly and eating and drinking. Without exception, the staff are wonderful and cannot do enough for him. I would not be able to look after him with that amount of care and compassion and occasionally humour! I am satisfied and grateful for the care he gets. There is no worry in my mind that he is in the best place.

Experience has been only good. Everybody is always friendly, courteous and helpful, always happy and smiling. Everything is dealt with professionally and with respect. My relative only having been a resident for 2 months she feels at home and is very comfortable. We could not wish for better.

My partner became a resident at Norfolk House in December 2020 at the height of COVID. For the past 3 and a half years he has been cared for with compassion and dignity. All his needs are met as far as they can be with his dementia. Whether it be medical, general care and welfare plus his diet. I have had no reason to make a formal complaint. The atmosphere in the home is lovely and I do not feel depressed when entering.

Communication has been brilliant and assistance with the paperwork is spot on. I would recommend Norfolk House to anyone I know. I can honestly say that I enjoy visiting.

I was so impressed with the care provided to my nan, I always felt she was safe, looked after and they genuinely spoke to her and looked after her making her feel special. It was clean, safe and she was well looked after. I couldn't thank them enough for looking after my nan when we couldn't always be there. We are a larger family so there were a lot of visitors yet they were always happy for us to be there and knew who we were. We were so grateful.