Norfolk House

39 Portmore Park Road, Weybridge KT13 8HQ
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9.8 113 Reviews
  • Norfolk House, Weybridge
Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.

The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.

Every resident’s room at Norfolk House is en-suite, tastefully decorated and includes comfortable furnishings. Residents are welcome to arrange their rooms however they wish, and can bring their own possessions to help them feel completely at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1649
  • Self-Funded Residential Dementia Care: from £1739
  • Self-Funded Nursing Care: from £1889
  • Self-Funded Nursing Dementia Care: from £1979
  • RESPITE Self-Funded Residential Care: from £1856
  • RESPITE Self-Funded Residential Dementia Care: from £1949
  • RESPITE Self-Funded Nursing Care: from £2099
  • RESPITE Self-Funded Nursing Dementia Care: from £2189

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Norfolk House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sabu Prothasis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (64)

Norfolk House Reviews (113)

Total of 113, showing 21-40
9.8

Norfolk House has a Review Score of 9.8 (9.796) out of 10, based on 42 reviews in the last 2 years. Over all time Norfolk House has 113 reviews.

Overall Experience

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Date Published

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Review from Liz F (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother (in-law) has settled in well at Norfolk House. From day 1, the staff have always been very helpful and helped us with any problems we may have had - they are fun and friendly and look after Mum very well. The activities are also well advertised and we can join in if we like. The food is also
great - Mum eats very well here. Mum can also get her hair done and visit the doctors from Norfolk House.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Jessica H (Granddaughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with the care provided to my nan, I always felt she was safe, looked after and they genuinely spoke to her and looked after her making her feel special. It was clean, safe and she was well looked after. I couldn't thank them enough for looking after my nan when we couldn't always
be there. We are a larger family so there were a lot of visitors yet they were always happy for us to be there and knew who we were. We were so grateful.

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Review from C H (Granddaughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House was nothing but brilliant from the day my nanny arrived to the moment she passed away. Everyone is so caring, passionate and approachable. Nothing was ever too much. The last few months of my nanny's life were happy and peaceful and fondly remembered whilst she was at Norfolk House.

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Review from Deborah H (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother came to Norfolk House in October 2023 from the hospital. She sadly never returned home and passed away in January 2024. The care support and amazing compassion she was shown and given during her time at Norfolk House was truly incredible. As a family, we know she was safe and cared for
in an exceptional way. The staff were excellent at all times and supported the family throughout a difficult time. My mother's last months of life were made comfortable and she was at peace. I highly recommend Norfolk House.

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Review from M H (Son-in-law of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norfolk House looked after my mother-in-law with fantastic dignity. The staff would do anything to make her comfortable. I cannot fault them at all. They contacted the family promptly with any concerns. I would without hesitation recommend Norfolk House.

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Review from C T (Friend of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely clean facility which is bright and welcoming. What makes this home outstanding is the staff who are friendly and attentive, there to provide support as needed.

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Review from C L (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father became a resident at Norfolk House 3 months ago in January 2024. He has settled in well and seems content and well cared for. The staff are friendly and polite and responsive to any queries. Dad has enjoyed the food and assortment of entertainment that is provided.

Reply from Reviews Team, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from S M (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with how patient and caring all the staff have been since my Mum moved to Norfolk House. They take the time to comfort and reassure Mum when she is anxious. A member of staff always makes themselves available and is willing to help with all requests. I am also impressed by
the activities program on offer and how much effort is made to involve those people of different abilities. Lastly, I appreciate the home's atmosphere - it makes a great difference.

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Review from Nigel C (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Norfolk House for over 5 years and during that period I have been very impressed with the level of care that she has received. The staff have been consistently efficient and kind and empathetic. They faced up to the challenges of Covid admirably.
The home is well maintained
and always clean and has a generally serene atmosphere.
A special thank you to all the lovely people on the 2nd floor where Mum resides.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Anthony C (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Norfolk House in November 2023, she passed away 20th January 2024.
She had been in hospital for 5 weeks prior to being discharged to a care home. We were very apprehensive about choosing a care home as all we wanted was a nice clean well-run home for our mum's last few months. My sister
and I visited Norfolk House and immediately the lady on reception who showed us round was lovely, warm kind and caring. Mum moved in and I can’t speak highly enough of the care every single person gave and showed to my mum. They constantly checked on her to ensure she was clean and comfortable. Towards the end my mum didn’t want to eat or drink much at all but they continued to encourage her right to the end.
They all had individual little fun and caring connections with my mum which made her often smile and laugh and they truly made my last few months with my mum easier to deal with as I knew she was cared for and comfortable.

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Review from Fiona C (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum gets from this home is exceptional. All the staff are wonderful and their patience, empathy and kindness towards my mum is so appreciated. My only criticism is that they need a bigger car park as can't get parked when contractors are present.

Reply from Samantha Debenham, Reviews Team at Norfolk House

Thank you very much for taking the time to write a review for Norfolk House and for your positive scores and lovely comments regarding the exceptional care provided for your mother. We welcome all feedback that will help us to improve the service we provide for residents and their families and help us to maintain the high standards that we pride ourselves on. We will share your concerns about the occasional parking issues with the home manager and should you want to discuss your concerns further, please do feel free to get in touch directly.

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Review from Sarah L (Friend of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Norfolk House today, there was a lovely friendly atmosphere and the staff were all very welcoming.
The home seemed very bright and everywhere was clean and well looked after, the lounge was vibrant with happy and friendly staff.
Overall it seemed a happy bright place!

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks, the Care UK team.

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Review from J T (Friend of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy here, which is wonderful as she was reluctant to leave her home. She has settled in well and appreciates all the staff for their help and kindness.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.

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Review from G J (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Norfolk House enough. My friend is beautifully cared for in every way by an utterly dedicated staff who demonstrate such warmth. She is always neat and tidy as is her lovely room. Most importantly, although she is confused with dementia, she is so happy - and I cannot thank Norfolk House
adequately. We, as visitors, are always made so welcome too.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team

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Review from Bob C (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for almost 3 years. She is very happy and the staff are very kind and caring.

Reply from Fiona Madder, Reviews Team at Norfolk House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.

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Review from Philip S (Brother of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved to Norfolk House in March 2023 and has been happy there and feels that she is well looked after. She had her 90th birthday in November and my wife and I asked Norfolk House ground floor manager if we could invite a small number of our family plus some family for 'a birthday tea party'
in Norfolk House. This was readily agreed and the event was very successful. In fact, we felt the Norfolk House team did a lot more than we expected. A separate room was decorated with appropriate 90th birthday banners and balloons etc. and we were well looked after throughout. Some of our party were visiting Norfolk House for the first time and were most impressed.

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Review from C J (Brother-in-law of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Responsive and supportive care staff and lively entertainment.

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Review from J A (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for in Norfolk House since July last year. She has a very nice clean room with doors opening out onto the garden. She is well cared for and enjoys the excellent food. There is a nurse on duty all of the time who is very happy to discuss my mother's health with me. A GP from
the local medical centre visits weekly. The staff are very nice and friendly but are very busy and do not have much time for just a casual chat.

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Review from K O (Brother of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visit our brother once a week and have a chat which is very nice.
The staff and care are all very good. If they have music entertainment, they're all very good too.

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Review from L C (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly suffers from Alzheimer's, a very cruel illness. The only consolation is that I know she is looked after by exceptionally kind, empathetic people who always treat her with gentleness and respect. She is seen as a valued individual with unique needs. There was a joyful atmosphere in the
home on Christmas Day; much laughter, many smiles and seasonal music. Yesterday, sat in on a Namaste session, which my mother absolutely loves. It is a wonderful, soothing therapy, sensitively administered. I shall always be grateful to the many staff who cherish my mother.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Norfolk House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Norfolk House is calculated as follows: ( (408 Excellents x 5) + (76 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 496 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norfolk House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (99)

Meet the Team (1)

Sabu

Sabu Prothasis

Job Title: Home Manager

Joined: 2015

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norfolk House to verify any information. View our terms and conditions. Norfolk House has an Enhanced Service - more info.