Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.8 173 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.
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Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £2500
  • Self-Funded Residential Dementia Care: £1500 – £2700
  • RESPITE Self-Funded Residential Care: £1400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £2800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

The price(s) shown are provided by the care home. Contact Virginia Water Care Home - Avery Collection for full pricing details and T&Cs.

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (173)

9.8

Virginia Water Care Home - Avery Collection has a Review Score of 9.8 (9.809) out of 10, based on 23 reviews in the last 2 years.
Over all time Virginia Water Care Home - Avery Collection has 173 reviews.

Overall Experience
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  • 37
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Date Published
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Reviewer Connection to Virginia Water Care Home - Avery Collection
  • 58
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Total of 173, showing 61-80
Review from Catherine H (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So wonderful to see Mum safe and well after the months of lockdown. She is happy with her care and so are we!
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionWe believe our carers at Sunrise of Virginia Water go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
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Review from R M (Son of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was wonderful to be able to visit my mother during these troubled times of a capsized world. What is particularly special at Sunrise of Virginia Water is the warmth and care provided by the exceptional staff here.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Virginia Water, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from B W (Niece of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just visited my aunt for the first time since lockdown. It was all very well organised and protecting the staff and residents. Couldn't have asked for more. Well done to all the staff at Sunrise of Virginia Water.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionHere at Sunrise of Virginia Water, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home again soon.
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Review from Rob A (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since December 2018 and has received excellent care and attention. During the pandemic, we have been kept informed on her wellbeing and have been able to speak to her regularly. We enjoyed attending the regular family activities when the home was not in lockdown and look forward
to future events. Highly recommend this care home.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionOur activities team here at Sunrise of Virginia Water have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
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Review from Muriel F (Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very glad I came here. I could not have been happier or better looked after anywhere else.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionWe are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Virginia Water. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
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Review from S G (Daughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been on the Garden Floor (reminisce) for the past three years and always been treated with kindness and respect. I want to thank all the team who have nursed and cared for Mum over the past few weeks during her illness and also for the support they have given me. She has proved to be one
very tough lady, but her recovery is also due to all the loving care she has received. My family appreciate all the hard work and devotion, and cannot thank you all enough.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionAt Sunrise of Virginia Water our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.
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Review from B T (Daughter of Resident) published on 21 April 2020 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I have complained since 2018. Fallen on deaf ears re sub-standard quality of food, quality, portions, and disgusting preparation and neglect. Out of frustration made official complaint 27/2/2020. Take into account the obscene fees over £3,500 per week not acceptable. Plus, not all items on the menu.
My mother is 97 years with dementia, very deaf and nearly blind and fragile.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on UK.Marketing@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
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Review from S C (Son-in-law of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Sunrise of Virginia Water for 9 months. We attended as Jazz evening yesterday for the residents and families. The whole evening was excellent from the food and drink to the entertainment. What really stands out for me is the care demonstrated by each and every
member of staff no matter what their role is. A truly outstanding team your company should be very proud of.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionOur team here at Sunrise of Virginia Water are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
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Review from H C (Daughter of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Great looking place. Dementia care is good, staff are kind and caring. Residents need more stimulation and exercise, laundry loses and shrinks clothes, clothes come back unironed and room cleaning is haphazard, massive fees that are increased often. Costs separated between care and accommodation - why?
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
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Review from Dominic B (Grandson of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visited I was extremely impressed by the high level of care shown by the staff. I am so grateful for everyone involved in making my grandad feel comfortable. The food and facilities are excellent. However, it is the care of the staff which I will remember Sunrise for the most. Thank you
for giving my grandad a great last few years.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionAt Sunrise of Virginia Water our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from Allan B (Son of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standards on all fronts.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionHere at Sunrise of Virginia Water, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from Louise H (Respite Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third visit as a respite resident (the last two Nov 18 and June 19 with my late husband). I have always been received by friendly staff and residents and always made to feel at home and welcomed. I would not hesitate to become a permanent resident if the need arose.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and look forward to welcoming you back in the future, if your requirements change.
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Review from A B (Friend of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit with my wife usually once or twice a week to visit friends who have been in Sunrise of a number of months. The reception by the staff is always welcoming and helpful. It is obvious to us that the home is well run and that the senior staff are hands-on and aware of what is happening in the home.
The residents including our friends are happy and as far as we know have no complaints
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionHere at Sunrise of Virginia Water we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from T A (Son of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all at Sunrise for making my mother and father part of your family. In the time they were with you I have witnessed your patience, understanding, compassion and your love for them both.
Thank you for truly looking after them and providing a peaceful passing.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionFirstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from Claire S (Daughter of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum came into the home I was worried. I have visited her every week and every staff member I've met from office, cleaner, careers, all involved, have been very friendly, polite, very helpful and caring. I don't worry about my mum anymore.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionHere at Sunrise of Virginia Water, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from S C (Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been resident here for 11 1/2 years and conditions have vastly changed in that time - not for the better. I was fit and very active when I arrived and now have a wheelie. 11 1/2 years ago residents used to chat and play cards etc till 9.20 - 10.00 in the evening and all the bus trips were fully
booked - now we average 4 or 5 residents every trip. Nowadays the downstairs rooms are empty by 7.30 and everyone is back in their room. Residents are now much older and are happy to sit and while away the day in armchairs. I get very bored because there is little to do and there is nothing wrong with my brain.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
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Review from M H (Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived nearly 3 years ago - I didn't know a soul here - but I have found friends and the staff are very good and friendly.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from G P (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always welcoming and helpful. My mother loves it here.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from H J (Granddaughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan loves living here, she is so well looked after and has made new friends. Lots of activities to get involved in and we always feel so welcome when we visit.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from Keith P (Brother of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother entered Sunrise in September 2016. He was in poor health having suffered from neglect due in part to living on his own. Sunrise was a godsend to us and for the last 3 years made his life brighter and enjoyable. The personal attention and care he received were second to none. The staff were
excellent and compassionate not only looking after him but making us his family feel welcome.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
  • Facilities
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  • Cleanliness
  • Treated with Dignity
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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.809 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (231 Excellents x 5) + (30 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 272 Ratings = 4.809
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

Emma

Emma Wilson

Job Title: General Home Manager Joined: 2023

I started with Avery Healthcare in 2023. I have worked in the Health & Social Care sector since I was sixteen. I love to see people live in a care home, having their life fulfilled, making memories, and living life to the fullest! Working in our residents' home is a great honour, and I still love my work and what each day brings.

Julita

Julita Kantaite

Job Title: Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire

Claire Hilton

Job Title: Business Administrator Manager Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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