Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.9 166 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.
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Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £2500
  • Self-Funded Residential Dementia Care: £1500 – £2700
  • RESPITE Self-Funded Residential Care: £1400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £2800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

These prices are only a guideline, please contact Virginia Water Care Home - Avery Collection to find out the exact price for your requirements.

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ewa Jaworska (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (166)

9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.894) out of 10, based on 20 reviews in the last 2 years.
Over all time Virginia Water Care Home - Avery Collection has 166 reviews.

Overall Experience
  • 124
  • 36
  • 5
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Date Published
  • 166
  • 5
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  • 20
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Reviewer Connection to Virginia Water Care Home - Avery Collection
  • 57
  • 41
  • 16
  • 11
  • 11
  • 6
  • 3
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  • 2
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Total of 166, showing 61-80
Review from S C (Son-in-law of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Sunrise of Virginia Water for 9 months. We attended as Jazz evening yesterday for the residents and families. The whole evening was excellent from the food and drink to the entertainment. What really stands out for me is the care demonstrated by each and every
member of staff no matter what their role is. A truly outstanding team your company should be very proud of.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Our team here at Sunrise of Virginia Water are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our…read more
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Review from H C (Daughter of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Great looking place. Dementia care is good, staff are kind and caring. Residents need more stimulation and exercise, laundry loses and shrinks clothes, clothes come back unironed and room cleaning is haphazard, massive fees that are increased often. Costs separated between care and accommodation - why?
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Dominic B (Grandson of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visited I was extremely impressed by the high level of care shown by the staff. I am so grateful for everyone involved in making my grandad feel comfortable. The food and facilities are excellent. However, it is the care of the staff which I will remember Sunrise for the most. Thank you
for giving my grandad a great last few years.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
At Sunrise of Virginia Water our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable…read more
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Review from Allan B (Son of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standards on all fronts.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Here at Sunrise of Virginia Water, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be…read more
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Review from Louise H (Respite Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third visit as a respite resident (the last two Nov 18 and June 19 with my late husband). I have always been received by friendly staff and residents and always made to feel at home and welcomed. I would not hesitate to become a permanent resident if the need arose.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us…read more
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Review from A B (Friend of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit with my wife usually once or twice a week to visit friends who have been in Sunrise of a number of months. The reception by the staff is always welcoming and helpful. It is obvious to us that the home is well run and that the senior staff are hands-on and aware of what is happening in the home.
The residents including our friends are happy and as far as we know have no complaints
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Here at Sunrise of Virginia Water we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be…read more
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Review from T A (Son of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all at Sunrise for making my mother and father part of your family. In the time they were with you I have witnessed your patience, understanding, compassion and your love for them both.
Thank you for truly looking after them and providing a peaceful passing.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time.…read more
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Review from Claire S (Daughter of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum came into the home I was worried. I have visited her every week and every staff member I've met from office, cleaner, careers, all involved, have been very friendly, polite, very helpful and caring. I don't worry about my mum anymore.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Here at Sunrise of Virginia Water, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from S C (Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been resident here for 11 1/2 years and conditions have vastly changed in that time - not for the better. I was fit and very active when I arrived and now have a wheelie. 11 1/2 years ago residents used to chat and play cards etc till 9.20 - 10.00 in the evening and all the bus trips were fully
booked - now we average 4 or 5 residents every trip. Nowadays the downstairs rooms are empty by 7.30 and everyone is back in their room. Residents are now much older and are happy to sit and while away the day in armchairs. I get very bored because there is little to do and there is nothing wrong with my brain.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
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Review from M H (Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived nearly 3 years ago - I didn't know a soul here - but I have found friends and the staff are very good and friendly.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Value for Money
Review from G P (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always welcoming and helpful. My mother loves it here.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from H J (Granddaughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan loves living here, she is so well looked after and has made new friends. Lots of activities to get involved in and we always feel so welcome when we visit.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Review from Keith P (Brother of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother entered Sunrise in September 2016. He was in poor health having suffered from neglect due in part to living on his own. Sunrise was a godsend to us and for the last 3 years made his life brighter and enjoyable. The personal attention and care he received were second to none. The staff were
excellent and compassionate not only looking after him but making us his family feel welcome.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Sheila L (Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Sunrise for over one year and have received first class help. When I arrived I was in a wheelchair and needed a great detail of help to get my mobility back.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E B (Friend of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy visiting once a week to see my very dear friend who has lived here for 1 year.
We have tea and cake and the staff are very helpful and friendly.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D D (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Sunrise of Virginia Water team have been amazing in taking my mother in for respite following her stroke.
Nothing has been too much trouble for them and they have gone above and beyond in their efforts to make arrangements and settle her in. Everyone has been so kind, friendly and caring. Genuine
warmth exudes from all the employees here and its a welcoming, safe and secure environment.
My mother is happy to be here and has fulfilling days which ticks all my boxes!
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from A G (Respite Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I did not expect to receive the kind of care and attention I received during my temporary stay. The staff members are all so patient and amazing, especially as I am recovering from a difficult sudden operation. Nothing is too much trouble.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter C (Husband of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely tea party on Sunday and we were well looked after, as usual, everything is never any trouble and your staff are wonderful, always kind and considerate and we were lucky we picked such a lovely care home.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C L (Friend of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a friend staying in Sunrise at Virginia Water for the last year and she is very happy.
I feel the staff are good and she is very well cared for. Her accommodation is very nice.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Granddaughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sunrise of Virginia Water is such a fantastic place.
So happy my nan is living here.
We love that nan is so well cared for.
Great staff and everything is so well maintained and decorated.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (213 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 236 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Ewa

Ewa Jaworska

Job Title: General Manager Joined: 2008

I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.

Julita

Julita Kantaite

Job Title: Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire

Claire Hilton

Job Title: Business Administrator Manager Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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