Virginia Water Care Home - Avery Collection

When I was looking for a home for my mother, Sunrise of Virginia Water stood out amongst the others that I'd visited, and that was because of the feeling of care for each resident that came through. After taking my mum in at the end of last year, she has just blossomed - gaining more confidence and just enjoying life - a testament to the initial impression of the whole place! The staff have been amazing, so not only is my mum happy, but my family has peace of mind.

It was the best thing we ever did when Mum moved into Sunrise of Virginia Water. The staff are wonderful, led by a caring manager. The food and activities are great. Mum is so happy and safe. A huge thank you to the manager and her team.

The experience from first making contact, to my mum moving into respite care has been east and very supportive. Their team have shown compassion in our hour of need. My mum is now safe and happy in her new environment.

My father is happy; the staff are excellent. We are so grateful that he is so well looked after, safe and content.

Truly amazing service, help and care Sunrise provide for my parents, and we are so happy to see how well looked after they both are. The staff are great and always friendly and caring, and my parents tell me how wonderful the food is and how content they both are. Thank you.

This year I have been particularly impressed by the Sunrise approach to the Covid situation. At all times, I have felt that Mum has been very well cared for and perfectly safe. Communication has been excellent throughout the year. When available, vaccinations were administered quickly and efficiently inspiring confidence in the system. The new visitor's room is wonderful, allowing me to resume weekly half-hour visits, which both Mum and I looked forward to and enjoy.

We live a long way from Sunrise and have been really impressed at how people are able to respond in an informed way wherever we contact them. It is difficult for someone to adjust to getting older, and the staff have done everything to make it easier for my mum. We all look forward to when the threat of the Covid pandemic has diminished, and Sunrise can have more visitors and do outings.

I felt the atmosphere was very friendly and homely. The carers made me feel very welcome and relaxed. Nothing was too much trouble. I was encouraged to join in the activities and I enjoyed all those I took part in. I will definitely be returning for more respite care.

I have been very impressed with your care at this difficult time.

Mum is very happy here in Sunrise of Virginia Water. She is treated very well and everyone is so friendly. I would recommend Sunrise.

So wonderful to see Mum safe and well after the months of lockdown. She is happy with her care and so are we!

It was wonderful to be able to visit my mother during these troubled times of a capsized world. What is particularly special at Sunrise of Virginia Water is the warmth and care provided by the exceptional staff here.

I have just visited my aunt for the first time since lockdown. It was all very well organised and protecting the staff and residents. Couldn't have asked for more. Well done to all the staff at Sunrise of Virginia Water.

Mum has been a resident since December 2018 and has received excellent care and attention. During the pandemic, we have been kept informed on her wellbeing and have been able to speak to her regularly. We enjoyed attending the regular family activities when the home was not in lockdown and look forward to future events. Highly recommend this care home.

I am very glad I came here. I could not have been happier or better looked after anywhere else.

My mum has been on the Garden Floor (reminisce) for the past three years and always been treated with kindness and respect. I want to thank all the team who have nursed and cared for Mum over the past few weeks during her illness and also for the support they have given me. She has proved to be one very tough lady, but her recovery is also due to all the loving care she has received. My family appreciate all the hard work and devotion, and cannot thank you all enough.

I have complained since 2018. Fallen on deaf ears re sub-standard quality of food, quality, portions, and disgusting preparation and neglect. Out of frustration made official complaint 27/2/2020. Take into account the obscene fees over £3,500 per week not acceptable. Plus, not all items on the menu. My mother is 97 years with dementia, very deaf and nearly blind and fragile.

My mother-in-law has been a resident at Sunrise of Virginia Water for 9 months. We attended as Jazz evening yesterday for the residents and families. The whole evening was excellent from the food and drink to the entertainment. What really stands out for me is the care demonstrated by each and every member of staff no matter what their role is. A truly outstanding team your company should be very proud of.

Great looking place. Dementia care is good, staff are kind and caring. Residents need more stimulation and exercise, laundry loses and shrinks clothes, clothes come back unironed and room cleaning is haphazard, massive fees that are increased often. Costs separated between care and accommodation - why?

Every time I visited I was extremely impressed by the high level of care shown by the staff. I am so grateful for everyone involved in making my grandad feel comfortable. The food and facilities are excellent. However, it is the care of the staff which I will remember Sunrise for the most. Thank you for giving my grandad a great last few years.