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- Virginia Water Care Home - Avery Collection







The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.
All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious...
Care Provided by Virginia Water Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites
The price(s) shown are provided by the care home. Contact Virginia Water Care Home - Avery Collection for full pricing details and T&Cs.
Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Emma Wilson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (10)
- Single Rooms with ensuite Wet Room (72)
Virginia Water Care Home - Avery Collection Reviews (176)
Virginia Water Care Home - Avery Collection has a Review Score of 9.8 (9.824) out of 10, based on 26 reviews in the last 2 years.
Over all time Virginia Water Care Home - Avery Collection has 176 reviews.
Staff always welcoming and helpful. My mother loves it here.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
My nan loves living here, she is so well looked after and has made new friends. Lots of activities to get involved in and we always feel so welcome when we visit.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
My brother entered Sunrise in September 2016. He was in poor health having suffered from neglect due in part to living on his own. Sunrise was a godsend to us and for the last 3 years made his life brighter and enjoyable. The personal attention and care he received were second to none. The staff were excellent and compassionate not only looking after him but making us his family feel welcome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
I have been at Sunrise for over one year and have received first class help. When I arrived I was in a wheelchair and needed a great detail of help to get my mobility back.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
We have tea and cake and the staff are very helpful and friendly.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Nothing has been too much trouble for them and they have gone above and beyond in their efforts to make arrangements and settle her in. Everyone has been so kind, friendly and caring. Genuine warmth exudes from all the employees here and its a welcoming, safe and secure environment.
My mother is happy to be here and has fulfilling days which ticks all my boxes!
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
I did not expect to receive the kind of care and attention I received during my temporary stay. The staff members are all so patient and amazing, especially as I am recovering from a difficult sudden operation. Nothing is too much trouble.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
We had a lovely tea party on Sunday and we were well looked after, as usual, everything is never any trouble and your staff are wonderful, always kind and considerate and we were lucky we picked such a lovely care home.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
I feel the staff are good and she is very well cared for. Her accommodation is very nice.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
So happy my nan is living here.
We love that nan is so well cared for.
Great staff and everything is so well maintained and decorated.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
I am a respite resident and have been here two weeks. The staff are very pleasant and helpful. The accommodation is very good and bedroom pleasant. The Bistro is open all hours, therefore a good cup of coffee etc is always available. I have had visitors who have been impressed with the accommodation and have opted to have the evening meal with me. The care team are first class and once I have sorted out my existing home it is my intention to make Sunrise of Virginia Water my permanent residence.
Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted to have you stay with us and looking forward to welcoming you back.
Nothing was too much trouble following his death, including being able to hold the Wake there, where friends and family could also see and experience the outstanding environment in which Mum now lives.
Your feedback is important to us, as is the care and well-being of all of our residents. We take...
Thank you for being so welcoming to visitors too - it makes the whole experience a family one.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
My mother has been a resident for the last 16 months and we are delighted with the level of care and the way she has been supported at Sunrise. She is extremely happy and enjoys being a resident at Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
My grandad seems really happy here, the staff go above and beyond for him, all so friendly. Wide range of activities too and a lovely place to come and visit him.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
Kind and friendly staff, always willing to assist. Scrupulously clean, kind and attentive to own relative.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
A very happy and welcome greeting, staff always there and on call and happy to see you and all the house guests. The community relations director is a star - do not move her from this location!
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team
A very welcoming place at all times.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.
Excellent care. Only criticism is that my Grandmother needs a little more encouragement to engage with the activities to ensure she doesn't become lazy or despondent. If she says 'no' it doesn't mean she doesn't want to do something in all cases!
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team
Good company, friendly atmosphere. Room is comfortable. My friend would be pleased to invite any friend of ours to come and stay.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 19 Feb 2025
For 79-year-old Noreen McCall, knitting isn’t just a hobby – it’s woven into the very fabric of her life. A dedicated carer for over 52 years, Noreen has spent the...
There are no upcoming events for Virginia Water Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Virginia Water Care Home - Avery Collection.
Meet the Team (5)

I started with Avery Healthcare in 2023. I have worked in the Health & Social Care sector since I was sixteen. I love to see people live in a care home, having their life fulfilled, making memories, and living life to the fullest! Working in our residents' home is a great honour, and I still love my work and what each day brings.

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.
The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.
We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.
I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.
Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.
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