Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.9 166 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.
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Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £2500
  • Self-Funded Residential Dementia Care: £1500 – £2700
  • RESPITE Self-Funded Residential Care: £1400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £2800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

These prices are only a guideline, please contact Virginia Water Care Home - Avery Collection to find out the exact price for your requirements.

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ewa Jaworska (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (166)

9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.894) out of 10, based on 20 reviews in the last 2 years.
Over all time Virginia Water Care Home - Avery Collection has 166 reviews.

Overall Experience
  • 124
  • 36
  • 5
  • 0
  • 1
Date Published
  • 166
  • 5
  • 11
  • 20
  • 146
Reviewer Connection to Virginia Water Care Home - Avery Collection
  • 57
  • 41
  • 16
  • 11
  • 11
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 166, showing 81-100
Review from Stanley H (Respite Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a respite resident and have been here two weeks. The staff are very pleasant and helpful. The accommodation is very good and bedroom pleasant. The Bistro is open all hours, therefore a good cup of coffee etc is always available. I have had visitors who have been impressed with the accommodation
and have opted to have the evening meal with me. The care team are first class and once I have sorted out my existing home it is my intention to make Sunrise of Virginia Water my permanent residence.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted to have you stay with us…read more
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Review from Kevin B (Son of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Experienced positive, caring and sympathetic attitude by ALL staff during my father's demise, and ongoing support to my Mother, both of whom had been resident of Sunrise Virginia Water since my fathers' descent into dementia.
Nothing was too much trouble following his death, including being able to
hold the Wake there, where friends and family could also see and experience the outstanding environment in which Mum now lives.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time.…read more
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Review from R M (Granddaughter of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy and reassured by how my grandmother is looked after here by Sunrise staff. The team is genuinely caring towards the residents. The catering team provides appetizing meals to tempt those whose appetites are no longer what they were.
Thank you for being so welcoming to visitors too -
it makes the whole experience a family one.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Value for Money
Review from Graham R (Son of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the last 16 months and we are delighted with the level of care and the way she has been supported at Sunrise. She is extremely happy and enjoys being a resident at Virginia Water.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jessica P (Granddaughter of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad seems really happy here, the staff go above and beyond for him, all so friendly. Wide range of activities too and a lovely place to come and visit him.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gareth J (Great-Nephew of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and friendly staff, always willing to assist. Scrupulously clean, kind and attentive to own relative.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen R (Friend of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very happy and welcome greeting, staff always there and on call and happy to see you and all the house guests. The community relations director is a star - do not move her from this location!
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Violet B (Friend of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming place at all times.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H Z (Grandson of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Only criticism is that my Grandmother needs a little more encouragement to engage with the activities to ensure she doesn't become lazy or despondent. If she says 'no' it doesn't mean she doesn't want to do something in all cases!
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith M (Friend of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Suits my friend very well!
Good company, friendly atmosphere. Room is comfortable. My friend would be pleased to invite any friend of ours to come and stay.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer R (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been my mother's carer for the past ten years, I now have had a huge weight lifted from me. My mother settled in well and loves living at Sunrise, speaks highly of the staff and the excellent care she receives. As a family, we are so pleased we made the right decision for Mum and Nan. I just
hope I will be able to receive the same care.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary S (Respite Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so happy with my stay here, everyone was so nice to me and my family. If I have to come back at a later date sometime in my life, I will be quite happy, but not just yet. I will pop in some time to see you all.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark P (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved in only a few weeks ago but the experience so far has been very positive. All the staff I've encountered have been very professional, friendly and caring.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our parents are extremely well looked after particularly medically and socially. That means we don't need to worry about them.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always beautifully clean and fresh throughout the home with very welcoming staff.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E G (Granddaughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased that my grandparents are at Sunrise. It's a relief to know they are safe and looked after. Everyone is always very pleasant when we come to visit.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Friend of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice.
Friendly staff.
Home from home.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Son of Resident) assisted by family/friend published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy at Sunrise. Room facilities and meals very good. Staff very helpful and friendly.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory and warm welcome. Rooms clean and as described. Some difficulty in relationships. Time needed 'to settle'as health needs are a priority.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane D (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and responsive to requests. The rooms and surroundings are pleasant and recently renovated. The activities are good but more focus on fitness is required. Residents need to be encouraged to keep active. They don't need classes on how to relax.
Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (213 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 236 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Ewa

Ewa Jaworska

Job Title: General Manager Joined: 2008

I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.

Julita

Julita Kantaite

Job Title: Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire

Claire Hilton

Job Title: Business Administrator Manager Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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