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Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water, Surrey GU25 4BE
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Virginia Water Care Home - Avery Collection, Virginia Water
Virginia Water Care Home - Avery Collection, Virginia Water
Virginia Water Care Home - Avery Collection, Virginia Water

The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious...  

Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £2,500£1,400 - £2,600
Residential Dementia Care£1,500 - £2,700£1,600 - £2,800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Wilson(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (176)

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9.8

Virginia Water Care Home - Avery Collection has a Review Score of 9.8 (9.824) out of 10, based on 26 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 176 reviews.

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Showing 176 reviews matching selected criteria
Review from G P (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card
Overall Experience

Staff always welcoming and helpful. My mother loves it here.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from H J (Granddaughter of Resident) published on 21 August 2019 Submitted via Postal Card
Overall Experience

My nan loves living here, she is so well looked after and has made new friends. Lots of activities to get involved in and we always feel so welcome when we visit.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
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Review from Keith P (Brother of Resident) published on 7 August 2019 Submitted via Postal Card
Overall Experience

My brother entered Sunrise in September 2016. He was in poor health having suffered from neglect due in part to living on his own. Sunrise was a godsend to us and for the last 3 years made his life brighter and enjoyable. The personal attention and care he received were second to none. The staff were excellent and compassionate not only looking after him but making us his family feel welcome.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
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Treated with Dignity
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Review from Sheila L (Resident / Service User) published on 18 June 2019 Submitted via Postal Card
Overall Experience

I have been at Sunrise for over one year and have received first class help. When I arrived I was in a wheelchair and needed a great detail of help to get my mobility back.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review from E B (Friend of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience
I enjoy visiting once a week to see my very dear friend who has lived here for 1 year.

We have tea and cake and the staff are very helpful and friendly.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from D D (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience
The Sunrise of Virginia Water team have been amazing in taking my mother in for respite following her stroke.
Nothing has been too much trouble for them and they have gone above and beyond in their efforts to make arrangements and settle her in. Everyone has been so kind, friendly and caring. Genuine warmth exudes from all the employees here and its a welcoming, safe and secure environment.

My mother is happy to be here and has fulfilling days which ticks all my boxes!

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Review from A G (Respite Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience

I did not expect to receive the kind of care and attention I received during my temporary stay. The staff members are all so patient and amazing, especially as I am recovering from a difficult sudden operation. Nothing is too much trouble.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Peter C (Husband of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience

We had a lovely tea party on Sunday and we were well looked after, as usual, everything is never any trouble and your staff are wonderful, always kind and considerate and we were lucky we picked such a lovely care home.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from C L (Friend of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience
I have a friend staying in Sunrise at Virginia Water for the last year and she is very happy.

I feel the staff are good and she is very well cared for. Her accommodation is very nice.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from L M (Granddaughter of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience
Sunrise of Virginia Water is such a fantastic place.
So happy my nan is living here.
We love that nan is so well cared for.

Great staff and everything is so well maintained and decorated.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stanley H (Respite Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience

I am a respite resident and have been here two weeks. The staff are very pleasant and helpful. The accommodation is very good and bedroom pleasant. The Bistro is open all hours, therefore a good cup of coffee etc is always available. I have had visitors who have been impressed with the accommodation and have opted to have the evening meal with me. The care team are first class and once I have sorted out my existing home it is my intention to make Sunrise of Virginia Water my permanent residence.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We are delighted to have you stay with us and looking forward to welcoming you back.

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Review from Kevin B (Son of Resident) published on 29 May 2019 Submitted via Website
Overall Experience
Experienced positive, caring and sympathetic attitude by ALL staff during my father's demise, and ongoing support to my Mother, both of whom had been resident of Sunrise Virginia Water since my fathers' descent into dementia.

Nothing was too much trouble following his death, including being able to hold the Wake there, where friends and family could also see and experience the outstanding environment in which Mum now lives.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time.

Your feedback is important to us, as is the care and well-being of all of our residents. We take...  

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Review from R M (Granddaughter of Resident) published on 15 May 2019 Submitted via Postal Card
Overall Experience
I am very happy and reassured by how my grandmother is looked after here by Sunrise staff. The team is genuinely caring towards the residents. The catering team provides appetizing meals to tempt those whose appetites are no longer what they were.

Thank you for being so welcoming to visitors too - it makes the whole experience a family one.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham R (Son of Resident) published on 15 May 2019 Submitted via Postal Card
Overall Experience

My mother has been a resident for the last 16 months and we are delighted with the level of care and the way she has been supported at Sunrise. She is extremely happy and enjoys being a resident at Virginia Water.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jessica P (Granddaughter of Resident) published on 15 May 2019 Submitted via Postal Card
Overall Experience

My grandad seems really happy here, the staff go above and beyond for him, all so friendly. Wide range of activities too and a lovely place to come and visit him.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gareth J (Great-Nephew of Resident) published on 15 May 2019 Submitted via Postal Card
Overall Experience

Kind and friendly staff, always willing to assist. Scrupulously clean, kind and attentive to own relative.

Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
No Rating
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Review from Eileen R (Friend of Resident) published on 24 April 2019 Submitted via Postal Card
Overall Experience

A very happy and welcome greeting, staff always there and on call and happy to see you and all the house guests. The community relations director is a star - do not move her from this location!

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

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Review from Violet B (Friend of Resident) published on 24 April 2019 Submitted via Postal Card
Overall Experience

A very welcoming place at all times.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team.

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Review from H Z (Grandson of Resident) published on 21 May 2018 Submitted via Postal Card
Overall Experience

Excellent care. Only criticism is that my Grandmother needs a little more encouragement to engage with the activities to ensure she doesn't become lazy or despondent. If she says 'no' it doesn't mean she doesn't want to do something in all cases!

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith M (Friend of Resident) published on 10 May 2018 Submitted via Postal Card
Overall Experience
Suits my friend very well!

Good company, friendly atmosphere. Room is comfortable. My friend would be pleased to invite any friend of ours to come and stay.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 19 Feb 2025

    For 79-year-old Noreen McCall, knitting isn’t just a hobby – it’s woven into the very fabric of her life. A dedicated carer for over 52 years, Noreen has spent the...

Upcoming Events

There are no upcoming events for Virginia Water Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Virginia Water Care Home - Avery Collection.

Meet the Team (5)

Emma Wilson
Emma WilsonJob Title:General Home ManagerJoined: 2023

I started with Avery Healthcare in 2023. I have worked in the Health & Social Care sector since I was sixteen. I love to see people live in a care home, having their life fulfilled, making memories, and living life to the fullest! Working in our residents' home is a great honour, and I still love my work and what each day brings.

Julita Kantaite
Julita KantaiteJob Title:Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.

The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.

We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha Wells
Samantha WellsJob Title:Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.

I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie Hamilton
Julie HamiltonJob Title:Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.

Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire Hilton
Claire HiltonJob Title:Business Administrator ManagerJoined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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