Sunrise of Virginia Water

Christchurch Road, Virginia Water GU25 4BE

Sunrise of Virginia Water is at the very heart of the bustling and affluent village community and is conveniently located for access to numerous local facilities such as the library, bank, doctors and coffee shops.

Situated on the edge of the Wentworth Estate, Windsor Great Park and Runnymede, the area possesses a real rural feel. There are excellent transport links locally with the M25 and train links to Reading, Weybridge and Waterloo, next door.

The community is very accessible for friends and family to visit. A lovely place to live, in a highly sought after location.

Group: Sunrise Senior Living

Person in charge: Inga Grimailaite (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 72

Shared Rooms: 10

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Virginia Water: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Sunrise of Virginia Water is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 84 Reviews over all time. This Average Rating is also the rating value for Sunrise of Virginia Water in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 50 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Sunrise of Virginia Water is calculated as follows: ( (576 Excellents x 5) + (357 Goods x 4) + (54 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 990 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunrise of Virginia Water is based on 50 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 50 Reviews ÷ 18.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Sunrise of Virginia Water has a Review Score of 9.5 (9.521) from 84 Reviews


Average Ratings

  • Excellent
    49
  • Good
    35
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Virginia Water?

  • Extremely LIKELY
    58
  • Likely
    23
  • Don't know
    2
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Virginia Water

  • Resident / Service User
    29
  • Daughter of Resident/Service User
    26
  • Son of Resident/Service User
    9
  • Friend of Resident/Service User
    5
  • Brother of Resident/Service User
    2
  • more

Excellent care. Only criticism is that my Grandmother needs a little more encouragement to engage with the activities to ensure she doesn't become lazy or despondent. If she says 'no' it doesn't mean she doesn't want to do something in all cases!

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 21 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

My mother has been happy at Sunrise. It is almost two years since she moved from her home and she finds everyone very kind and helpful.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   3.9 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Our parents are extremely well looked after particularly medically and socially. That means we don't need to worry about them.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Suits my friend very well!
Good company, friendly atmosphere. Room is comfortable. My friend would be pleased to invite any friend of ours to come and stay.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Having been my mother's carer for the past ten years, I now have had a huge weight lifted from me. My mother settled in well and loves living at Sunrise, speaks highly of the staff and the excellent care she receives. As a family, we are so pleased we made the right decision for Mum and Nan. I just hope I will be able to receive the same care.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I was so happy with my stay here, everyone was so nice to me and my family. If I have to come back at a later date sometime in my life, I will be quite happy, but not just yet. I will pop in some time to see you all.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

My dad moved in only a few weeks ago but the experience so far has been very positive. All the staff I've encountered have been very professional, friendly and caring.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Always beautifully clean and fresh throughout the home with very welcoming staff.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.2 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Very nice.
Friendly staff.
Home from home.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

So pleased that my grandparents are at Sunrise. It's a relief to know they are safe and looked after. Everyone is always very pleasant when we come to visit.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Staff are very caring and responsive to requests. The rooms and surroundings are pleasant and recently renovated. The activities are good but more focus on fitness is required. Residents need to be encouraged to keep active. They don't need classes on how to relax.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   3.9 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Very happy at Sunrise. Room facilities and meals very good. Staff very helpful and friendly.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I like Sunrise very much. I think the staff are always very polite, very caring and very helpful. Always a lovely atmosphere with plenty of entertainment. It is the first residential home that I have enjoyed visiting.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Always seem very clean and tidy and friendly staff. Resident knows it is great and always seems very happy.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Sunrise of Virginia Water is a friendly, well-organised home and I feel that my father is well cared for and he seems to have a good relationship with the staff and he seems to speak fondly of many of the residents.
I feel that my father is safe and secure in the caring and environment that Sunrise offers. The refurbishment has, of course, meant quite a lot of his disruption, but this seems to have been worth it in order to keep the home to a modern and desirable level for the resident and is lovely for friends and family to visit too.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Satisfactory and warm welcome. Rooms clean and as described. Some difficulty in relationships. Time needed 'to settle'as health needs are a priority.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   3.9 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Virginia Water Team

First impression of the place - light, clean and cheerful. Staff and management all welcoming. The residents all seem to be happy. Plenty to do so no need to feel bored.

How likely would you be to recommend Sunrise of Virginia Water? Don't know

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Average Rating:   4.1 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I have been very pleased with the care mum has received at Sunrise of Virginia Water. She came in for some respite to recuperate after an operation. She has taken advantage of the many activities; the daily crossword, the keep fit classes which has helped improve her strength. The Sunrise of Virginia Water team are first class; professional, respectful and friendly. They have not only made mum welcome but the whole family. My 6-year-old son loves to go in and play with the football table! I would definitely recommend Sunrise of Virginia Water for those who can afford it.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.

The Sunrise of Virginia Water Team.

I have found the care home to be the perfect place for my Mum in her old age as she can no longer look after herself at home. The staff have all been very friendly, helpful and caring. The environment of the home is excellent. All her needs are well catered for. The cost of this type of care is very high, but Sunrise is not the most expensive in the area, but of the highest quality.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

The staff are kind and attentive at all times, always putting the needs of my mother before their own. The whole team provide a warm and caring environment and I feel confident that my mother is being looked after.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team.

I am a comparative newcomer only arriving here in December 2017. I am still settling down to my new life but everybody has always been very helpful and at this moment in time, I am quite happy to be here.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Whenever I visit Dad each week I always feel like I am coming 'home'. Sunrise is such a warm and welcoming place. The staff are enormously flexible and helpful with my fathers changing needs. Email, phone and face to face contact with the management team is excellent and they appreciate how important communication is to ensure Dad (and we) are happy and well cared for. The whole environment is uplifting, bright and fresh - a lovely place to live.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Staff always friendly and helpful. Social functions are good. I've eaten in the restaurant and food was good. Everywhere always very clean.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.2 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

The concierge is always welcoming and also always appear to know the resident I am visiting. Entering the home is always a happy experience. My husband has settled in well I think because of the high staff ratio to resident and because of their attitude of respect for each resident.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

It is all very nice. The rooms are especially nice now they have been refurbished and I enjoy visiting speakers and musicians and the activities provided by the home. The activities room is much improved by the large screen on which to see films and listen to classical music. The carers and staff and management all work very hard to keep the home running smoothly and are much appreciated by me and my family. The food, on the whole, is very good and sometimes excellent and the building is kept very clean. Quite expensive though.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

In my experience, the staff at Sunrise are extremely caring and considerate of the resident's needs. Always observing and looking after them superbly. There is always a warm and happy welcome from the staff and nothing is too much trouble.
The Congiego team are extremely smart and work very hard to make a very happy environment.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.6 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

The staff are always friendly and helpful and look after my mother with respect and kindness. They have a wonderful sense of humour and endless patience. Residents are always clean and well turned out. Everywhere is clean, smells nice and full of flowers.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Impressive care home, staff very friendly and hard working. Trips excellent and other entertainment.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

All up to standard and seems to have the right balance between friendliness and efficiency. Good entertainment. A bit short on car parking!

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.2 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

I love your reminiscences room. Everyone is very friendly. The apartments are very clean. I am very happy with the care my mum is getting.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

My mother-in-law is very safe and secure and happy. It has taken a great weight off my mind.

The staff are very willing to make the family feel that everything is under control and they do not need to worry. I now have confidence I am not along dealing with all the problems of old age.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.2 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

I have lived here very contently for 8 1/2 years and have no complaints. Luckily I am in very good health, but I see the staff attending frail or unwell residents and I have much admiration for the care and patience they show the residents. Our wellness section is very quick to respond to any health problems, arranging a Doctor's visit if necessary. The food is very good and the menu well varied.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.6 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Very difficult time at the moment as my sister is now in the dementia unit. We are pleased with the care she is receiving.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.1 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

I first came for two weeks late September - early October 2017. When I arrived on 23rd March, following a dangerous operation and extended period of ill health for a month's respite care, I felt that I was coming home. My finances would not reach to fulltime care but I intend to come in for respite care in the future counting Sunrise as a holiday! I live in a three bedroom flat opposite Sunrise in Virginia Park. I have excellent care from other carers, one hour in the morning, half an hour at night but it is lonely. I miss the stimulation of other people and activities.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 02 May 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are delighted to have you stay with us and look forward to welcoming you back in the near future should your requirements change. Please pop by our community to find out the latest activities and events coming up.
The Sunrise of Virginia Water Team

Warm, welcoming and friendly staff who are committed to the care of the residents.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 30 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

I find living here, so far, a pleasant experience. There is a choice in the food and on the whole it is more than quite satisfactory. The room I have is a fair size and comfortable with space for clothes etc. The staff are helpful and so far I have had no difficulties. There are lectures and group activities which I find interesting. The surroundings are pleasant, the staff helpful and, so far, it is an easy place in which to live. No complaints so far.

How likely would you be to recommend Sunrise of Virginia Water? Neither Unlikely or Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Virginia Water Team

I have been with Sunrise for many years. In the beginning, my late Husband and I spent many a happy holiday together. Since he died my children thought it an excellent idea for me to live here! I am happy, in my opinion, it is a very good home, especially for some residents who need a lot of help. One thing I do miss is more outing and sometimes evening entertainment.

How likely would you be to recommend Sunrise of Virginia Water? Don't know

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Virginia Water Team

Sunrise at Virginia Water is very welcoming. All staff are helpful and friendly, everyone knows and calls Mum by her name. Care and support in reminiscence is excellent.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Virginia Water Team

A very good home for elderly people with dementia. Staff know the residents very well and many of them have worked at this home for several years. Facilities are good and the rooms and gardens have been upgraded recently.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Virginia Water responded to this review on 29 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

The garden could be more accessible.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.2 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Virginia Water Team

Good introduction of my mother and father in a difficult situation.

More regular, daily communication from a consistent source would have helped.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Virginia Water Team

Generally very good care.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.3 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I have been very happy with the care provided to my mother. The staff treat her with dignity and respect and appear to be genuinely concerned about her care.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I am very happy here and find everyone very friendly, especially the staff.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I know my mother is safe and well cared for at Sunrise.
The staff are well trained and patient and are well able to deal with her sometimes difficult moods.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

My mother has lived at Sunrise for 2years and 8months. Mum receives excellent attention from all the staff, from management, carers, activities, hairdresser, housekeeping and catering etc.
The activities are excellent and I am made to feel involved in this lovely community. It is a home from home with wonderful, kind, caring and professional staff.
The food is lovely, it is difficult to cater all the time for all tastes.
Thank you.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I have been a resident at Sunrise for 9years and I am well settled in. I find that the treatment here, with regards to attitude, care and attention is as good as it gets.
Food and accommodation very satisfactory.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.3 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

My grandparent was her for a short stay but everyone has been very kind and the service very good.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Staff are very kind.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.7 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I am very happy here. It is like belonging to a large family.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

My parents are unhappy about all the various changes, having only been here 12 months.
Changes of people, carers and management. Also unhappy about the disruption caused by the refurbishment etc.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Virginia Water Team

Generally satisfied.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   3.8 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Since arriving at Sunrise, I have no complaints and all the are extremely helpful.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.1 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Virginia Water responded to this review on 31 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Very happy with the care. Physical wellbeing has improved within the home. You would have to go a long way to find anywhere better.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 25 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Generally very good. Staff and volunteers are kind and helpful. Food sometimes a bit bland. Activities/trips helpful but dull - more variety would be good.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.1 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 25 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

I would like senior management to be more friendly.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   3.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 25 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Very comfortable with good food. Room pleasant, staff pleasant and excellent.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 25 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

My mother was very much against staying in a care home.
Since she has been at Sunrise she has been very happy and although she still has her home (it's for sale) she wishes to stay and not return to her home.
She is very happy and I think Sunrise of Virgina Water is a first class place.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 17 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.

Simply superb care home. My father-in-law has literally experienced a new lease of life due to the exemplary care metered out by all the staff at Sunrise.
What was an incredibly difficult transition has ended up having an extremely positive outcome for him.
As the family, we are always welcome at all times and indeed feel very much part of the care.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.

I have recently been in hospital and my recovery has been greatly helped by the assistance I have received here. I have nothing but praise for the staff and management.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.

I am very happy my mother came to Sunrise. She has been welcomed, cared for and is very happy too. It's so hospitable for visitors and all of the staff are friendly and helpful. Nothing is too much trouble.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.

While on an extended holiday abroad, my mother in law was treated with the utmost care and consideration by all the staff and carers of Sunrise, Virginia Water.
She is extremely happy living within this community and really feels it is her home.
We could go away knowing she was happy and being well looked after.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.

I have been comfortable and well cared for here. Food not too bad.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   3.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.

Sunrise is a very pleasant and well-run care home, the staff are always helpful and take the time to listen to your needs.
I would recommend it.
I don't think you could find a better care home.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.3 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team.

My brother came into Sunrise when he was in a poor state of health, living on his own. His health has improved and he is well looked after. Also, he lived on his own and now he has company, people who care for him and he is close to family. Trips out and varied activities mean there is plenty to keep him interested.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.6 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 09 May 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I have only been here for a short while but so far, I have found the care, attention and facilities very good.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.3 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Overall satisfactory.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Find it extremely good.
Efficient and pleasant.
Food is good.
I am well looked after.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Staff are excellent. In the three years, mum has never been in her room always with other residents. Lots of mental stimulation.
I think the food (meat could be minced up not pureed) for some residents.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I am very happy here in Sunrise of Virginia Water. The staff are wonderful and always so helpful. Food very good. Room and facilities kept very clean. I have all I need. Thanks to all the staff for their excellent care.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Sunrise of Virginia Water is a very well run care home, with good management and very caring staff. My Mum has been very happy here.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Mum is looked after and cared for in a very caring and loving atmosphere. Sunrise is a lively and stimulating environment and residents are given the opportunity to enjoy many activities. My sister and I always feel we are treated like friends by the staff and supported ourselves. Thank you!

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

My grandma enjoys it here at Sunrise. She has a varied diet and made lots of new friends.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

The care that my mother-in-law has received at Sunrise Virginia Water has been excellent. It is so different from what I imagined it would be. The staff are friendly, caring and professional, it is a lovely place to be. It oozes warmth and care as soon as you walk through the door. My mother-in-law has spent a time in there after surgery for respite care and now wishes she was back again at Sunrise and talks fondly about her time there. The resident's rooms are cosy and warm and everyone is very friendly towards each other. I can only describe it as another family. The good is excellent, it's a great place to be and worth every penny.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 07 Feb 2017:

Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother-in-law stay with us and looking forward to welcoming them back in the future.
The Sunrise of Virginia Water Team

After a spinal operation, my family felt that a month respite at Sunrise would be advisable.
I cannot fault the care and attention that the staff have shown to me in this month, and the progression I have made in my recuperation.
The standard has been akin to a 4/5 star hotel.
I would recommend this care for anyone who would be unable to look after themselves.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Marketing Manager, Marketing Manager at Sunrise of Virginia Water responded to this review on 27 Jan 2017:

Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future.
The Sunrise of Virginia Water Team

Our dear dad was moved to Sunrise Virginia Water a few weeks ago, where his health and wellbeing has improved dramatically. It is the most friendly, efficiently run care home. It has offered him a chance to join it with art classes, days out, and numerous other activities. As his family, we are all made to feel incredibly welcome, with everyone gracious, charming and accommodating. Would thoroughly recommend this home to anyone .

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Well, run, caring community with lots to do, good food, good atmosphere, spacious, pleasant rooms and excellent staff.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.5 out of 5

Very comfortable room and public rooms. Food very good. Staff very friendly and helpful (including care). Good location.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.3 out of 5

Lovely Surroundings. Caring staff and good entertainment.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   3.8 out of 5

Beautiful surroundings. Allow dogs which I love when my son visits. us trips are thoroughly enjoyable.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   3.9 out of 5

Stunning surroundings. Safe and secure. Enjoyable activities.

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4 out of 5

I was looking for three improvements for my mums remaining life- security, social interaction and care both personal and medical. Since she has moved to the care home she has received all of the above in abundance. Her unhappiness has disappeared as she feels supported and included in the "home life". An excellent result in a few weeks. Thank you.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has lived here for nearly 3 years and I cannot imagine a better place for her. I visit 2-3 times a week and she is always well cared for and very clearly loved. The carers are very friendly and there are plenty of them, so the service is very good. I find the communication about health issues excellent.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

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Average Rating:   5 out of 5

Both accommodation and staff service excellent!

How likely would you be to recommend Sunrise of Virginia Water? Likely

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Average Rating:   4.8 out of 5

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February 2016

Job Vacancies

Staff Profiles

Inga

Inga Grimailaite

Job Title: General Manager

Joined: 2006

Description:

"Hello, my name is Inga Grimailaite and I am the General Manager at Virginia Water. I have been working for the company for over ten years and had great opportunities. I have completed NVQ4 in health and social care and undertaken regular training in order to update my skills and knowledge.

I have worked with people with dementia for four years and I have a passion for delivering quality and real person-centred care. I enjoy working alongside excellent team members and feel valued as an individual within that service and the organisation in general."

Tracy

Tracy Campbell

Job Title: Director of Community Relations

Description:

My role is to help families and residents from their very first enquiry through to moving in to our community. It can sometimes be a very difficult and emotional time with a huge transition for everyone involved. It gives me real pleasure to take people on a tour of our community and then see them settle in, make new friends and join in with activities that they were no longer able to do before coming to Sunrise. I love seeing the smiles on the faces of family and friends when they come to visit their loved ones, knowing that they made the right decision to come to Sunrise. It's such a rewarding job!

Ewa

Ewa Jaworksa

Job Title: Assisted Living Coordinator

Description:

I started working with Sunrise of Virginia Water as a care assistant in 2008. I am proud to say that I am now Assisted Living Coordinator. I am dedicated in providing a high quality service, tailored to the individual needs of each resident. I have an excellent team who works hard to ensure that our residents get the best care and that all of their needs are met every day.

Jane

Jane Nelson

Job Title: Reminiscence Co-ordinator

Description:

I really enjoy being the Reminiscence coordinator at Sunrise Virginia Water, because of the close bonds that we create with our residents and their families. It truly feels like we do make a difference, as a team, to the daily lives of the people we care for. It is so important to make our residents ‘voices heard, so they are at the centre of everything we plan with them. Exploring different options and finding ways in which to make every day purposeful for each resident is stimulating and interesting and seeing the smiles is very worthwhile.

Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Description:

Hi my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working for Sunrise since August 2015. I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water we have a lovely activities team and we run the Live with Purpose programme. This covers a variety of Activities enriching the Mind, Body and Soul. There is nothing more rewarding than seeing our Residents Smiling, Laughing and genially having a good time.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Virginia Water