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Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water, Surrey GU25 4BE
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Virginia Water Care Home - Avery Collection, Virginia Water
Virginia Water Care Home - Avery Collection, Virginia Water
Virginia Water Care Home - Avery Collection, Virginia Water

The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious...  

Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £2,500£1,400 - £2,600
Residential Dementia Care£1,500 - £2,700£1,600 - £2,800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Wilson(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (176)

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9.8

Virginia Water Care Home - Avery Collection has a Review Score of 9.8 (9.824) out of 10, based on 26 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 176 reviews.

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Showing 176 reviews matching selected criteria
Review from C A (Son of Resident) published on 4 July 2026 Submitted via Website
Overall Experience

My dad is currently in Avery Virginia Water care home for respite, since he's been there his health and state of mind has improved greatly, I cannot fault the care dad is receiving by the attentive care team

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

That's great to hear, we welcome all feedback from residents and relatives. It is great to see how your Dad has improved since coming to Virginia water care home

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Review from L K (Wife of Resident) published on 1 July 2026 Submitted via Website
Overall Experience
My husband and I were chartered to the Respite centre earlier this month. The travel was a traumatic experience for both of us. But after 36 hrs travel we were met at the Avery Home with open arms, warm drinks, and a plate of sandwiches. They wrapped up my husband in arms of care and understanding. He was helped to his room, put in a bed and mattresses were also arranged for me to stay with him as we were both traumatised and exhausted after a long and complicated flight home.
The care shown to my husband since his arrival by each staff member is one of dignity and compassion.
My husband is settling daily and I know that he will now be in a safer, & happier, environment.

I have to mention here about his regained appetite. He loves the food at the Home and is at last eating and finishing his meals. He had lost a lot of weight prior to his arrival but now slowly getting back his strength and energy levels. Great to see all unfold!!

Reply from James Hemy, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for your lovely words, they really do epitomise what we are all about here. We look forward to continuing to look after your husband and we are so pleased we have been able to support you all through a difficult period. Thank you again.

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Review from Lorraine B (Niece of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience

Choosing a care home can be difficult but after seeing this one from the very first day. I know they/I would be very happy. The staff and management have gone above and beyond to make my aunt and her twin sister feel at home. I cannot recommend Virginia Water care home highly enough!

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review us. We are pleased that your loved ones are settled and enjoy living at Virginia water care home. We are always open to suggestions and feedback for continuous improvement. Thank you again

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Review from S P (Friend of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

My friend has been in Virginia Water Care Home for around 14 months now. She is in the dementia care unit. Everything to keep her comfortable, safe and feel valued has been done for her, sometimes over and above. This last visit was and open evening with food and entertainment. All was top class and my friend had a wonderful time.

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

Thank you for your feedback. We take pride in ensuring our residents, family and friends enjoy being at Virginia water care home. We always enjoy visits. We look forward to welcoming you again soon.

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Review from Jonathan D (Son of Resident) published on 9 June 2026 Submitted via Website
Overall Experience
I'd like to express my gratitude for the care my father received at the end of his life.

Having been in a prior home Virginia Water was so much better. The staff seemed happy to be there and the place felt comfortable and relaxing. The carers also seemed very happy and able to deal with my father and showed genuine affection.

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

Thank you Jonathan for your kind review. It was our pleasure to care for your father, we all miss him here at Virginia Water. Sending our love to you and the family.

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Review from R A (Friend of Resident) published on 8 June 2026 Submitted via Postal Card
Overall Experience

I always feel comfortable when visiting my friend. Good atmosphere clean - spacious, hospitality good. Staff very happy and helpful, kind. The staff make the visitors very welcome.

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

Thank you for your review. We are pleased that you always feel comfortable and enjoy our home. We love to see visitors to Virginia water, and look forward to seeing you again soon.

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Review from P W (Friend of Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience

My friend has lived here for several years and has been well cared for. The standard of hygiene and catering is very high. Inevitably their have been some issues arising but these have been resolved by the manager very well. As a visitor, I have always felt welcome and confident that my dear friend well cared for. My only reservation is the high costs.

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

We are pleased that you note our high standards in care and all other areas. We also thank you for taking the time to review us. As ever we like to resolve any issues or concerns, with immediate action to ensure our residents continue to enjoy living with us at Virginia water. We look forward to seeing you again on your next visit.

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Review from M J (Regular Volunteer) published on 22 May 2026 Submitted via Website
Overall Experience

I've been a volunteer at Virginia Water care home since February 2026 and never had an issue. In fact, I have been quite happy volunteering there every weekend. Both the staff and residents are welcoming, and I truly felt like I was entering a second family. I enjoy coming here every Saturday, knowing I will be greeted by lovely faces, happy to spend time together and share stories. Whether it's helping with activities or simply having a conversation, every visit feels meaningful and rewarding. Volunteering here has not only allowed me to give back to the community, but it has also brought me a great deal of joy and experience for my future. It is a truly wonderful and positive environment.

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

Thank you so much for the review- we are so pleased you enjoy your time at Virginia water, as do all our staff and residents, they enjoy seeing you every weekend

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Review from Anne L (Daughter of Resident) published on 22 May 2026 Submitted via Website
Overall Experience

Mum went into the home for respite, she loved it, we love it, food is fantastic, carers exceptional, they have such a good time. She has now been there a year, and has been very well looked after, no worrying about her, just amazing visits. Thank you to all the staff, for their care to her she is 101 next month.

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

Aww thank you so much for the lovely review, we are so pleased to hear this, and we look forward to the birthday celebrations, we will share this with the whole team at Virginia water, thank you again

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Review from Vasso-Athene S (Respite Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

I find Virginia Water Care Home to be an exceptionally kind and thoughtful environment for the purposes of respite care on a temporary basis. The staff are helpful, understanding and solicitous. Every effort is made to provide stimulation and a pleasant stay for residents. The standard of care is high, safety is a priority; food is nutritious and great attention is paid to cleanliness/hygiene there are plenty of people to talk to for company.

Reply from Emma Wilson, Home Manager at Virginia Water Care Home - Avery Collection

Thank you Vasso, for you're lovely feedback. We love caring and supporting you.

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Review from Jane R (Friend of Resident) published on 17 November 2025 Submitted via Website
Overall Experience

I made an enquiry for my very dear friend for some respite care. James was so accommodating and amazing and sorted out a wonderful room for Iris and has looked after her and made her feel so welcome. The staff have been so lovely, kind and looked after her as she is quite shy and when I visited last week she was in the lounge plying carpet bowls! She has loved her time so much that she ow does not want to go home and stay where she is! I could not recommend Avery Virginia Water any higher and if you are thinking about a care home this is exceptional. The food is outstanding, the staff wonderful, the activities so well organised and nothing is too much. Thank you so very much for changing my friend's life so much - I have not seen her this happy for such a long time.

Reply from Ewa Jaworska, General Manager at Virginia Water Care Home - Avery Collection
Dear Jane,

Thank you for the lovely review and for taking the care to recommend our home - it is truly appreciated and we will pass your kind words along to the staff.

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Review from Caroline B (Daughter of Resident) published on 23 October 2025 Submitted via Website
Overall Experience

My mum has been in the care home for a month now. I was very anxious to have mum in a home as there is nothing compared to looking after a relative as a loved one, but i can honestly say Virginia Water staff are like a family to my mum, they have been wonderful, caring and supportive to my mum and she loves being there. X

Reply from James Hemy, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for your lovely words, it really epitomises what the team here work towards. We have loved welcoming your Mum here and look forward to continuing to look after her. Thank you so much again from all of us here.

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Review from Tony B (Son of Resident) published on 29 September 2025 Submitted via Website
Overall Experience

My mother went into the home on 10th July 2025 as was very upset at having to leave her own home. The staff made her so welcome and nothing is to much trouble. The food is outstanding and the daily programme of activities is really good and my mother has enjoyed joining in with the other residents. She has had a few wobbles since she has been there but the staff have been fantastic at calming her down and putting her mind at rest. My sister and I were worried about how she would cope but are so pleased with how everything has gone. It has given us peace of mind knowing that she is receiving such good care and there is always someone there to help and talk to

Reply from James Hemy, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for your kind words. We have all loved helping your Mother settle in with us here and she has become a huge part of the community. The team as you mention are always on hand to support with the transition which can be difficult at points and your kind words will be gratefully received by them. Many thanks again.

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Review from Jonathan H (Son of Resident) published on 27 August 2025 Submitted via Website
Overall Experience

After my Mother was discharged from rehab hospital after having her hip replaced we found that her existing carers at her home were finding it increasingly difficult to look after her with her restricted mobility. At short notice we needed to find a care home and organised a thorough tour of the Virginia Water Care Home and organised everything to ensure a smooth transition into the home. All the staff have been very friendly and understanding and we have the comfort of knowing that she is in a safe environment and being well looked after.

Reply from James Hemy, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for your feedback on your experience with us here at Virginia Water. We always aim to be as pro active as possible to help families in situations like yourselves and it was a pleasure to help. The team all work so hard to help new residents settle in and it's been great to see the hard work paying off with your Mother. Many thanks again.

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Review from E D (Daughter of Resident) published on 7 August 2025 Submitted via Website
Overall Experience

The staff have been marvellous in settling my mother into their community. My mother celebrated her 100th birthday not long after moving in, and the staff made sure that her day was extra special for her. They are friendly and welcoming to us, as family and to other visitors who have called in to see my mother. The staff are on hand to answer any queries we may have, and we are reassured that our mother is being looked after really well.

Reply from James Hemy, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Your kind words are really appreciated and the team will be so pleased to read them. It's lovely to see how well your Mother has settled in and it was a real privilege to celebrate her 100th birthday with her here. We all look forward to seeing you and the family very soon.

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Review from T P (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card
Overall Experience

A really hard family decision last June to move my mum to a care home but we found Virginia Water Care Home and decided it was a lovely place for mum to call home. The care that she has received has been exceptional. We can't fault anything about the home. Always a warm welcome.

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Review from C C (Resident / Service User) published on 8 April 2025 Submitted via Postal Card
Overall Experience

At short notice, admin and care staff arranged my visit, a short post operation recovery stay that was impressive, my needs and requirements were met by the amazing staff across the home. Being "looked after" so well meant I could concentrate on my post op recovery and rehab. A mix up over end day of stay was no more than unfortunate. All my expectations were met.

Reply from James Hemy, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thankyou so much for your kind review. We are so glad that you were able to concentrate on your recovery as a result of our wonderful staff looking after you, care for our residents is always the first priority and we are so pleased your expectations were met. Many thanks again.

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Review from V H (Wife of Resident) published on 7 April 2025 Submitted via Postal Card
Overall Experience

I have always been able to rely on Virginia Water for respite stays for my husband throughout the year. As sole carer it provides me with the comfort of knowing he is safe and well cared for when I need a break. I would highly recommend their home and team.

Reply from Ewa Jaworska, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home. We love looking after your husband.

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Review from J H (Resident / Service User) published on 27 March 2025 Submitted via Postal Card
Overall Experience

Due to being released from hospital I had to have respite for 2 weeks. Lovely care home felt very comfortable there. Staff very respectable. If I had to return for another stay I would not find it a problem.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking time to write a review. Our staff will be thrilled to know that you enjoyed your respite stay at our home.

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Review from B P (Resident / Service User) published on 11 February 2025 Submitted via Postal Card
Overall Experience

I came to this care home firstly for respite after a fall. Although I did go back home I soon realised that the care I needed and wanted was best at Virginia Water Care Home. I feel safe, very comfortable, and well cared for by the staff. It is hard to give up your home but I am settled here and that means a lot.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your review - it really means a lot to our staff and home. We are pleased that you returned to our home and feel safe, comfortable, and well cared for.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 19 Feb 2025

    For 79-year-old Noreen McCall, knitting isn’t just a hobby – it’s woven into the very fabric of her life. A dedicated carer for over 52 years, Noreen has spent the...

Upcoming Events

There are no upcoming events for Virginia Water Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Virginia Water Care Home - Avery Collection.

Meet the Team (5)

Emma Wilson
Emma WilsonJob Title:General Home ManagerJoined: 2023

I started with Avery Healthcare in 2023. I have worked in the Health & Social Care sector since I was sixteen. I love to see people live in a care home, having their life fulfilled, making memories, and living life to the fullest! Working in our residents' home is a great honour, and I still love my work and what each day brings.

Julita Kantaite
Julita KantaiteJob Title:Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.

The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.

We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha Wells
Samantha WellsJob Title:Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.

I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie Hamilton
Julie HamiltonJob Title:Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.

Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire Hilton
Claire HiltonJob Title:Business Administrator ManagerJoined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

Frequently Asked Questions about Virginia Water Care Home - Avery Collection

What types of Care is Virginia Water Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Virginia Water Care Home - Avery Collection have?

There are 72 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Virginia Water Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Virginia Water Care Home - Avery Collection to the centre of Virginia Water?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Virginia Water Care Home - Avery Collection to verify any information. View our terms and conditions. Virginia Water Care Home - Avery Collection has an Enhanced Service -more info.