Virginia Water Care Home - Avery Collection

She is well looked after ( probably spoilt) if I'm honest and I truly believe this goes for all the clients who reside there, we as a family and mums friends are delighted and can rest knowing mum is really looked and cared after , thank you James and the team .

We've had a very positive experience for my mum's respite whilst I've been convalescing from an operation. We met James in Account Services and Customer Relations initially and he took me through the administrative process clearly and explained everything to do with the Avery Virginia Water's services and location very clearly. The level of care has been excellent for mum who has a number of complex medical conditions and we very much appreciated Senior Carers Julita's and Natalia's visit to our home for an informal assessment to see whether mum could manage her own medication and her overall physical condition and vulnerability. They've been an ongoing source of contact. Anila who liaises with the local Drs has also been amazing making sure that mum's medical needs are properly noted as well as ensuring meds are ordered and assisting with hospital appointments. The Avery VW is a very kind and welcoming establishment and my mum has thoroughly enjoyed her respite this summer.

My dad was a resident in the home he loved the time he was there very well looked after staff were very caring and helpful enjoyed the activities and being around other people dad would have chats with the staff he loved sitting out the front sunbathing watching the cars go by overall experience was excellent

Grandad went into Avery Care Home for respite care, and they truly gave him some of the best days of his life.

The care was 10/10, the food was wonderful and the setting felt like a palace. Most importantly, Grandad was so happy there. The staff went above and beyond to make sure he could do the things he wanted, whether that was simply sitting peacefully in the sunshine or enjoying the little moments that meant so much to him.

They gave him comfort, happiness and memories that we will treasure forever. A huge thank you to every member of staff at Avery for the kindness, compassion and care you showed Grandad and our family.

We couldn't recommend Avery highly enough to anyone considering care or respite care for a loved one.

My dad, who is 100, had been living with us for several months but due to the ill health of my husband and the fraility of my dad we had to make the difficult decision to move my dad into care. I have looked at several care homes but this one stood out.

The care home have been so welcoming and caring. My dad is well looked after they respond to his needs without question. They also keep me updated regarding any concerns they or the doctor have about him.

When I visit they ask how I am and how my husband is. I feel so comfortable with the way they are and what they do.

I have absolutely no concerns about this care home and know we made the right decision by placing my dad in their capable hands.

My dad who is now 100 is unable to live at home. This has been a difficult transition for the family. The care home staff could not have been any kinder and welcoming. He has become particularly frail and currently has an injured back. The staff have been extremely responsive to his needs to make him as comfortable as possible. The quality of care is excellent. His room is immaculate and so is the rest of the care home. They have a very warm and inviting dining area. The care home has taken many steps to make it feel like home. They have table clothes on each table during meals, which is a very nice touch. There is a garden area in the rear of the home as well as a nice lounge and sun room. Staff are ready to greet visitors when you arrive and are extremely welcoming. I live in another country and after spending 10 days visiting daily I feel very comfortable about returning home. The staff from top to bottom are fantastic and this is key.

The place is very respectful to all the residents be them long or short term. All the staff are very friendly and professional. My mum has been there now for just over 3 months and is enjoying the place very much. She is a lot more active and gets on very well with all the staff and is also making friends with the other residents. The home is set in a nice area with a little walk to some shops.

My dad is currently in Avery Virginia Water care home for respite, since he's been there his health and state of mind has improved greatly, I cannot fault the care dad is receiving by the attentive care team

I have to mention here about his regained appetite. He loves the food at the Home and is at last eating and finishing his meals. He had lost a lot of weight prior to his arrival but now slowly getting back his strength and energy levels. Great to see all unfold!!

Choosing a care home can be difficult but after seeing this one from the very first day. I know they/I would be very happy. The staff and management have gone above and beyond to make my aunt and her twin sister feel at home. I cannot recommend Virginia Water care home highly enough!

My friend has been in Virginia Water Care Home for around 14 months now. She is in the dementia care unit. Everything to keep her comfortable, safe and feel valued has been done for her, sometimes over and above. This last visit was and open evening with food and entertainment. All was top class and my friend had a wonderful time.

Having been in a prior home Virginia Water was so much better. The staff seemed happy to be there and the place felt comfortable and relaxing. The carers also seemed very happy and able to deal with my father and showed genuine affection.

I always feel comfortable when visiting my friend. Good atmosphere clean - spacious, hospitality good. Staff very happy and helpful, kind. The staff make the visitors very welcome.

My friend has lived here for several years and has been well cared for. The standard of hygiene and catering is very high. Inevitably their have been some issues arising but these have been resolved by the manager very well. As a visitor, I have always felt welcome and confident that my dear friend well cared for. My only reservation is the high costs.

I've been a volunteer at Virginia Water care home since February 2026 and never had an issue. In fact, I have been quite happy volunteering there every weekend. Both the staff and residents are welcoming, and I truly felt like I was entering a second family. I enjoy coming here every Saturday, knowing I will be greeted by lovely faces, happy to spend time together and share stories. Whether it's helping with activities or simply having a conversation, every visit feels meaningful and rewarding. Volunteering here has not only allowed me to give back to the community, but it has also brought me a great deal of joy and experience for my future. It is a truly wonderful and positive environment.

Mum went into the home for respite, she loved it, we love it, food is fantastic, carers exceptional, they have such a good time. She has now been there a year, and has been very well looked after, no worrying about her, just amazing visits. Thank you to all the staff, for their care to her she is 101 next month.

I find Virginia Water Care Home to be an exceptionally kind and thoughtful environment for the purposes of respite care on a temporary basis. The staff are helpful, understanding and solicitous. Every effort is made to provide stimulation and a pleasant stay for residents. The standard of care is high, safety is a priority; food is nutritious and great attention is paid to cleanliness/hygiene there are plenty of people to talk to for company.

I made an enquiry for my very dear friend for some respite care. James was so accommodating and amazing and sorted out a wonderful room for Iris and has looked after her and made her feel so welcome. The staff have been so lovely, kind and looked after her as she is quite shy and when I visited last week she was in the lounge plying carpet bowls! She has loved her time so much that she ow does not want to go home and stay where she is! I could not recommend Avery Virginia Water any higher and if you are thinking about a care home this is exceptional. The food is outstanding, the staff wonderful, the activities so well organised and nothing is too much. Thank you so very much for changing my friend's life so much - I have not seen her this happy for such a long time.

My mum has been in the care home for a month now. I was very anxious to have mum in a home as there is nothing compared to looking after a relative as a loved one, but i can honestly say Virginia Water staff are like a family to my mum, they have been wonderful, caring and supportive to my mum and she loves being there. X

My mother went into the home on 10th July 2025 as was very upset at having to leave her own home. The staff made her so welcome and nothing is to much trouble. The food is outstanding and the daily programme of activities is really good and my mother has enjoyed joining in with the other residents. She has had a few wobbles since she has been there but the staff have been fantastic at calming her down and putting her mind at rest. My sister and I were worried about how she would cope but are so pleased with how everything has gone. It has given us peace of mind knowing that she is receiving such good care and there is always someone there to help and talk to