Sunrise of Virginia Water

Christchurch Road, Virginia Water GU25 4BE

Sunrise of Virginia Water, Virginia Water, Surrey
Sunrise of Virginia Water, Virginia Water, Surrey
Sunrise of Virginia Water, Virginia Water, Surrey

Sunrise of Virginia Water is at the very heart of the bustling and affluent village community and is conveniently located for access to numerous local facilities such as the library, bank, doctors and coffee shops.

Situated on the edge of the Wentworth Estate, Windsor Great Park and Runnymede, the area possesses a real rural feel. There are excellent transport links locally with the M25 and train links to Reading, Weybridge and Waterloo, next door.

The community is very accessible for friends and family to visit. A lovely place to live, in a highly sought after location.

Group: Sunrise Senior Living

Person in charge: Tony Hill (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 72

Shared Rooms: 10

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Virginia Water: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Sunrise of Virginia Water has a Review Score of 9.4 (9.368)

The Review Score of 9.4 (maximum of 10) for Sunrise of Virginia Water is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Sunrise of Virginia Water in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.553 for Sunrise of Virginia Water is calculated as follows: ( (139 Excellents x 5) + (76 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 228 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.815 Points relating to the number of positive Reviews for Sunrise of Virginia Water is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 15 Reviews ÷ 18.4 Target = 0.815

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Virginia Water?

  • Extremely LIKELY
    13
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Virginia Water

  • Resident / Service User
    13
  • Daughter of Resident/Service User
    5
  • No Connection Provided
    1

The care that my mother-in-law has received at Sunrise Virginia Water has been excellent. It is so different from what I imagined it would be. The staff are friendly, caring and professional, it is a lovely place to be. It oozes warmth and care as soon as you walk through the door. My mother-in-law has spent a time in there after surgery for respite care and now wishes she was back again at Sunrise and talks fondly about her time there. The resident's rooms are cosy and warm and everyone is very friendly towards each other. I can only describe it as another family. The good is excellent, it's a great place to be and worth every penny.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 07 Feb 2017:

Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother-in-law stay with us and looking forward to welcoming them back in the future.
The Sunrise of Virginia Water Team

I have been a resident here for nearly 9 years. I have a high regard for Sunrise Virginia Water in terms of friendly and efficient staff, care, hygiene and quality of food. However, I require a certain amount of care for which I am vastly overcharged due to the current outrageous system applied.

How likely would you be to recommend Sunrise of Virginia Water? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marketing Manager, Marketing Manager at Sunrise of Virginia Water responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I have been here for a few months. I've found my stay here very pleasant and I feel secure here with good help and attention.
Meals are excellent, there is always food and drink available.
I would recommend this care home to most people who needed care and attention.

How likely would you be to recommend Sunrise of Virginia Water? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marketing Manager, Marketing Manager at Sunrise of Virginia Water responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

After a spinal operation, my family felt that a month respite at Sunrise would be advisable.
I cannot fault the care and attention that the staff have shown to me in this month, and the progression I have made in my recuperation.
The standard has been akin to a 4/5 star hotel.
I would recommend this care for anyone who would be unable to look after themselves.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marketing Manager, Marketing Manager at Sunrise of Virginia Water responded to this review on 27 Jan 2017:

Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future.
The Sunrise of Virginia Water Team

I moved into Sunrise just over 7 years ago and have felt very contented the whole time. The atmosphere is warm and friendly. The food is very good and the staff efficient and caring. I enjoy the outings and activities arranged for us, including entertainment from visiting artists (p[ianists, harpists, guitarists, singers etc). Close attention is given to our health and any problem is dealt with promptly. I have no criticisms.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Marketing Manager, Marketing Manager at Sunrise of Virginia Water responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

I find this care home to be very good in every respect. My only complaint has been a minor loss of laundry. Every care is shown, in particular, the medical services overseen by "wellness" staff.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Marketing Manager, Marketing Manager at Sunrise of Virginia Water responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Friendly, helpful and caring care staff. Good food and activities. Lovely interior presentation of the care home.
Only criticism - they don't recycle paper etc.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Our dear dad was moved to Sunrise Virginia Water a few weeks ago, where his health and wellbeing has improved dramatically. It is the most friendly, efficiently run care home. It has offered him a chance to join it with art classes, days out, and numerous other activities. As his family, we are all made to feel incredibly welcome, with everyone gracious, charming and accommodating. Would thoroughly recommend this home to anyone .

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Virginia Water responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Very comfortable and pleasing to be with excellent staff. Food could be hotter at times.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

UK Marketing, Marketing Manager at Sunrise of Virginia Water responded to this review on 21 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We will of course pass your feedback onto our Dining Team.
The Sunrise of Virginia Water Team.

Well, run, caring community with lots to do, good food, good atmosphere, spacious, pleasant rooms and excellent staff.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Very comfortable room and public rooms. Food very good. Staff very friendly and helpful (including care). Good location.

How likely would you be to recommend Sunrise of Virginia Water? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care and support. The Sunrise team always have time for me and support me when needed.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Lovely Surroundings. Caring staff and good entertainment.

How likely would you be to recommend Sunrise of Virginia Water? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Beautiful surroundings. Allow dogs which I love when my son visits. us trips are thoroughly enjoyable.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Stunning surroundings. Safe and secure. Enjoyable activities.

How likely would you be to recommend Sunrise of Virginia Water? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I enjoy living in the home. People are very friendly and I enjoy the food, the carers are very caring as is all the staff. I would definitely recommend this home to friends.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was looking for three improvements for my mums remaining life- security, social interaction and care both personal and medical. Since she has moved to the care home she has received all of the above in abundance. Her unhappiness has disappeared as she feels supported and included in the "home life". An excellent result in a few weeks. Thank you.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has lived here for nearly 3 years and I cannot imagine a better place for her. I visit 2-3 times a week and she is always well cared for and very clearly loved. The carers are very friendly and there are plenty of them, so the service is very good. I find the communication about health issues excellent.

How likely would you be to recommend Sunrise of Virginia Water? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both accommodation and staff service excellent!

How likely would you be to recommend Sunrise of Virginia Water? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Tony

Tony Hill

Job Title: General Manager

Joined: 2010

Description:

“At Virginia Water we have a brilliant, professional team who always go out of their way for every resident to make sure their specific needs are catered for. I am extremely proud to manage this Community and the standards we strive to achieve each and every day.”

Inga

Inga Grimailaite

Job Title: Deputy Manager

Joined: 2006

Description:

“ Hello, my name is Inga Grimailaite and I am the Registered Manager at Virginia Water. I have been working for the company for nearly 8 years and had great opportunities. I have completed NVQ4 in health and social care and undertaken regular training in order to update my skills and knowledge. I have worked with people with dementia for four years and I have a passion for delivering quality and real person-centred care. I enjoy working alongside excellent team members and feeling valued as an individual within that service and the organisation in general.”

Maxine

Maxine Freeman

Job Title: Assisted Living Coordinator

Description:

As the Assisted Living Co-ordinator, I am responsible for the care and wellbeing of my residents and my team. My role is to ensure that we co-ordinate our carers to deliver excellent individual care and to ensure we meet the specific needs of our residents at Sunrise of Virginia Water.

I enjoy developing my team and seeing our residents benefit from the care they receive. I am passionate about working with seniors and very proud of our community.

Linda

Linda Dickin

Job Title: Community Relations Associate

Joined: 2011

Description:

I have worked for Sunrise of Virginia Water since 2011. My current role as Community Relations Associate is to help to provide a personal and seamless service to seniors and their families throughout the moving process. My background and experience in a customer focused environment means I am well equipped in this field and am able to put people at their ease and play my part in providing our customers with a first class service, tailored to meet their individual needs. Teamwork is key to the success of any organisation, I love my role and I feel that I have become a valued and integral part of the team here at Virginia Water.

Mark

Mark Wren

Job Title: Activities and Volunteers Co-ordinator

Description:

Being a part of the Sunrise Community here in Virginia Water is extremely rewarding as each of the residents living here is uniquely wonderful. It is a privilege for me to be in a position where I can strive to provide them with activities and entertainment that enriches and enlivens their days

Melissa

Melissa Gregorian

Job Title: Director of Community Relations

Joined: 2011

Description:

My role at Sunrise is to provide advice and guidance to seniors and their families throughout the moving process. I am constantly amazed by the transformation so many residents go through from being lonely and isolated in their own homes to smiling and chatting in the Bistro, making new friends. This same type of positive transformation can happen in our Reminiscence neighbourhoods too, where we specialize in dementia care. These residents can go from being confused and anxious to feeling more relaxed and secure. Knowing that I am going to help make a positive change like this in someone's life is what I find so rewarding about working at Sunrise.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Virginia Water