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- Virginia Water Care Home - Avery Collection







The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.
All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious...
Care Provided by Virginia Water Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites
The price(s) shown are provided by the care home. Contact Virginia Water Care Home - Avery Collection for full pricing details and T&Cs.
Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Emma Wilson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (10)
- Single Rooms with ensuite Wet Room (72)
Virginia Water Care Home - Avery Collection Reviews (176)
Virginia Water Care Home - Avery Collection has a Review Score of 9.8 (9.824) out of 10, based on 26 reviews in the last 2 years.
Over all time Virginia Water Care Home - Avery Collection has 176 reviews.
My dad is currently in Avery Virginia Water care home for respite, since he's been there his health and state of mind has improved greatly, I cannot fault the care dad is receiving by the attentive care team
That's great to hear, we welcome all feedback from residents and relatives. It is great to see how your Dad has improved since coming to Virginia water care home
The care shown to my husband since his arrival by each staff member is one of dignity and compassion.
My husband is settling daily and I know that he will now be in a safer, & happier, environment.
I have to mention here about his regained appetite. He loves the food at the Home and is at last eating and finishing his meals. He had lost a lot of weight prior to his arrival but now slowly getting back his strength and energy levels. Great to see all unfold!!
Thank you so much for your lovely words, they really do epitomise what we are all about here. We look forward to continuing to look after your husband and we are so pleased we have been able to support you all through a difficult period. Thank you again.
Choosing a care home can be difficult but after seeing this one from the very first day. I know they/I would be very happy. The staff and management have gone above and beyond to make my aunt and her twin sister feel at home. I cannot recommend Virginia Water care home highly enough!
Thank you for taking the time to review us. We are pleased that your loved ones are settled and enjoy living at Virginia water care home. We are always open to suggestions and feedback for continuous improvement. Thank you again
My friend has been in Virginia Water Care Home for around 14 months now. She is in the dementia care unit. Everything to keep her comfortable, safe and feel valued has been done for her, sometimes over and above. This last visit was and open evening with food and entertainment. All was top class and my friend had a wonderful time.
Thank you for your feedback. We take pride in ensuring our residents, family and friends enjoy being at Virginia water care home. We always enjoy visits. We look forward to welcoming you again soon.
Having been in a prior home Virginia Water was so much better. The staff seemed happy to be there and the place felt comfortable and relaxing. The carers also seemed very happy and able to deal with my father and showed genuine affection.
Thank you Jonathan for your kind review. It was our pleasure to care for your father, we all miss him here at Virginia Water. Sending our love to you and the family.
I always feel comfortable when visiting my friend. Good atmosphere clean - spacious, hospitality good. Staff very happy and helpful, kind. The staff make the visitors very welcome.
Thank you for your review. We are pleased that you always feel comfortable and enjoy our home. We love to see visitors to Virginia water, and look forward to seeing you again soon.
My friend has lived here for several years and has been well cared for. The standard of hygiene and catering is very high. Inevitably their have been some issues arising but these have been resolved by the manager very well. As a visitor, I have always felt welcome and confident that my dear friend well cared for. My only reservation is the high costs.
We are pleased that you note our high standards in care and all other areas. We also thank you for taking the time to review us. As ever we like to resolve any issues or concerns, with immediate action to ensure our residents continue to enjoy living with us at Virginia water. We look forward to seeing you again on your next visit.
I've been a volunteer at Virginia Water care home since February 2026 and never had an issue. In fact, I have been quite happy volunteering there every weekend. Both the staff and residents are welcoming, and I truly felt like I was entering a second family. I enjoy coming here every Saturday, knowing I will be greeted by lovely faces, happy to spend time together and share stories. Whether it's helping with activities or simply having a conversation, every visit feels meaningful and rewarding. Volunteering here has not only allowed me to give back to the community, but it has also brought me a great deal of joy and experience for my future. It is a truly wonderful and positive environment.
Thank you so much for the review- we are so pleased you enjoy your time at Virginia water, as do all our staff and residents, they enjoy seeing you every weekend
Mum went into the home for respite, she loved it, we love it, food is fantastic, carers exceptional, they have such a good time. She has now been there a year, and has been very well looked after, no worrying about her, just amazing visits. Thank you to all the staff, for their care to her she is 101 next month.
Aww thank you so much for the lovely review, we are so pleased to hear this, and we look forward to the birthday celebrations, we will share this with the whole team at Virginia water, thank you again
I find Virginia Water Care Home to be an exceptionally kind and thoughtful environment for the purposes of respite care on a temporary basis. The staff are helpful, understanding and solicitous. Every effort is made to provide stimulation and a pleasant stay for residents. The standard of care is high, safety is a priority; food is nutritious and great attention is paid to cleanliness/hygiene there are plenty of people to talk to for company.
Thank you Vasso, for you're lovely feedback. We love caring and supporting you.
I made an enquiry for my very dear friend for some respite care. James was so accommodating and amazing and sorted out a wonderful room for Iris and has looked after her and made her feel so welcome. The staff have been so lovely, kind and looked after her as she is quite shy and when I visited last week she was in the lounge plying carpet bowls! She has loved her time so much that she ow does not want to go home and stay where she is! I could not recommend Avery Virginia Water any higher and if you are thinking about a care home this is exceptional. The food is outstanding, the staff wonderful, the activities so well organised and nothing is too much. Thank you so very much for changing my friend's life so much - I have not seen her this happy for such a long time.
Thank you for the lovely review and for taking the care to recommend our home - it is truly appreciated and we will pass your kind words along to the staff.
My mum has been in the care home for a month now. I was very anxious to have mum in a home as there is nothing compared to looking after a relative as a loved one, but i can honestly say Virginia Water staff are like a family to my mum, they have been wonderful, caring and supportive to my mum and she loves being there. X
Thank you so much for your lovely words, it really epitomises what the team here work towards. We have loved welcoming your Mum here and look forward to continuing to look after her. Thank you so much again from all of us here.
My mother went into the home on 10th July 2025 as was very upset at having to leave her own home. The staff made her so welcome and nothing is to much trouble. The food is outstanding and the daily programme of activities is really good and my mother has enjoyed joining in with the other residents. She has had a few wobbles since she has been there but the staff have been fantastic at calming her down and putting her mind at rest. My sister and I were worried about how she would cope but are so pleased with how everything has gone. It has given us peace of mind knowing that she is receiving such good care and there is always someone there to help and talk to
Thank you so much for your kind words. We have all loved helping your Mother settle in with us here and she has become a huge part of the community. The team as you mention are always on hand to support with the transition which can be difficult at points and your kind words will be gratefully received by them. Many thanks again.
After my Mother was discharged from rehab hospital after having her hip replaced we found that her existing carers at her home were finding it increasingly difficult to look after her with her restricted mobility. At short notice we needed to find a care home and organised a thorough tour of the Virginia Water Care Home and organised everything to ensure a smooth transition into the home. All the staff have been very friendly and understanding and we have the comfort of knowing that she is in a safe environment and being well looked after.
Thank you so much for your feedback on your experience with us here at Virginia Water. We always aim to be as pro active as possible to help families in situations like yourselves and it was a pleasure to help. The team all work so hard to help new residents settle in and it's been great to see the hard work paying off with your Mother. Many thanks again.
The staff have been marvellous in settling my mother into their community. My mother celebrated her 100th birthday not long after moving in, and the staff made sure that her day was extra special for her. They are friendly and welcoming to us, as family and to other visitors who have called in to see my mother. The staff are on hand to answer any queries we may have, and we are reassured that our mother is being looked after really well.
Your kind words are really appreciated and the team will be so pleased to read them. It's lovely to see how well your Mother has settled in and it was a real privilege to celebrate her 100th birthday with her here. We all look forward to seeing you and the family very soon.
A really hard family decision last June to move my mum to a care home but we found Virginia Water Care Home and decided it was a lovely place for mum to call home. The care that she has received has been exceptional. We can't fault anything about the home. Always a warm welcome.
At short notice, admin and care staff arranged my visit, a short post operation recovery stay that was impressive, my needs and requirements were met by the amazing staff across the home. Being "looked after" so well meant I could concentrate on my post op recovery and rehab. A mix up over end day of stay was no more than unfortunate. All my expectations were met.
Thankyou so much for your kind review. We are so glad that you were able to concentrate on your recovery as a result of our wonderful staff looking after you, care for our residents is always the first priority and we are so pleased your expectations were met. Many thanks again.
I have always been able to rely on Virginia Water for respite stays for my husband throughout the year. As sole carer it provides me with the comfort of knowing he is safe and well cared for when I need a break. I would highly recommend their home and team.
Thank you for taking the time to write such a lovely review of our home. We love looking after your husband.
Due to being released from hospital I had to have respite for 2 weeks. Lovely care home felt very comfortable there. Staff very respectable. If I had to return for another stay I would not find it a problem.
Thank you for taking time to write a review. Our staff will be thrilled to know that you enjoyed your respite stay at our home.
I came to this care home firstly for respite after a fall. Although I did go back home I soon realised that the care I needed and wanted was best at Virginia Water Care Home. I feel safe, very comfortable, and well cared for by the staff. It is hard to give up your home but I am settled here and that means a lot.
Thank you for your review - it really means a lot to our staff and home. We are pleased that you returned to our home and feel safe, comfortable, and well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 19 Feb 2025
For 79-year-old Noreen McCall, knitting isn’t just a hobby – it’s woven into the very fabric of her life. A dedicated carer for over 52 years, Noreen has spent the...
There are no upcoming events for Virginia Water Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Virginia Water Care Home - Avery Collection.
Meet the Team (5)

I started with Avery Healthcare in 2023. I have worked in the Health & Social Care sector since I was sixteen. I love to see people live in a care home, having their life fulfilled, making memories, and living life to the fullest! Working in our residents' home is a great honour, and I still love my work and what each day brings.

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.
The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.
We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.
I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.
Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.
Frequently Asked Questions about Virginia Water Care Home - Avery Collection
What types of Care is Virginia Water Care Home - Avery Collection registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Virginia Water Care Home - Avery Collection have?
There are 72 Single Rooms and 10 Couples/Companion Rooms.
What are the Facilities & Services at Virginia Water Care Home - Avery Collection?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Virginia Water Care Home - Avery Collection to the centre of Virginia Water?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Virginia Water Care Home - Avery Collection to verify any information. View our terms and conditions. Virginia Water Care Home - Avery Collection has an Enhanced Service -more info.