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Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water, Surrey GU25 4BE
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Virginia Water Care Home - Avery Collection, Virginia Water
Virginia Water Care Home - Avery Collection, Virginia Water
Virginia Water Care Home - Avery Collection, Virginia Water

The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious...  

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Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £2,500£1,400 - £2,600
Residential Dementia Care£1,500 - £2,700£1,600 - £2,800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (182)

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9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.865) out of 10, based on 29 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 182 reviews.

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Showing 182 reviews matching selected criteria
Review from E D (Daughter of Resident) published on 7 August 2025 Submitted via Website
Overall Experience

The staff have been marvellous in settling my mother into their community. My mother celebrated her 100th birthday not long after moving in, and the staff made sure that her day was extra special for her. They are friendly and welcoming to us, as family and to other visitors who have called in to see my mother. The staff are on hand to answer any queries we may have, and we are reassured that our mother is being looked after really well.

Reply from James Hemy, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Your kind words are really appreciated and the team will be so pleased to read them. It's lovely to see how well your Mother has settled in and it was a real privilege to celebrate her 100th birthday with her here. We all look forward to seeing you and the family very soon.

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Review from T P (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card
Overall Experience

A really hard family decision last June to move my mum to a care home but we found Virginia Water Care Home and decided it was a lovely place for mum to call home. The care that she has received has been exceptional. We can't fault anything about the home. Always a warm welcome.

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Review from C C (Resident / Service User) published on 8 April 2025 Submitted via Postal Card
Overall Experience

At short notice, admin and care staff arranged my visit, a short post operation recovery stay that was impressive, my needs and requirements were met by the amazing staff across the home. Being "looked after" so well meant I could concentrate on my post op recovery and rehab. A mix up over end day of stay was no more than unfortunate. All my expectations were met.

Reply from James Hemy, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thankyou so much for your kind review. We are so glad that you were able to concentrate on your recovery as a result of our wonderful staff looking after you, care for our residents is always the first priority and we are so pleased your expectations were met. Many thanks again.

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Review from V H (Wife of Resident) published on 7 April 2025 Submitted via Postal Card
Overall Experience

I have always been able to rely on Virginia Water for respite stays for my husband throughout the year. As sole carer it provides me with the comfort of knowing he is safe and well cared for when I need a break. I would highly recommend their home and team.

Reply from Ewa Jaworska, General Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home. We love looking after your husband.

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Review from J H (Resident / Service User) published on 27 March 2025 Submitted via Postal Card
Overall Experience

Due to being released from hospital I had to have respite for 2 weeks. Lovely care home felt very comfortable there. Staff very respectable. If I had to return for another stay I would not find it a problem.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking time to write a review. Our staff will be thrilled to know that you enjoyed your respite stay at our home.

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Review from B P (Resident / Service User) published on 11 February 2025 Submitted via Postal Card
Overall Experience

I came to this care home firstly for respite after a fall. Although I did go back home I soon realised that the care I needed and wanted was best at Virginia Water Care Home. I feel safe, very comfortable, and well cared for by the staff. It is hard to give up your home but I am settled here and that means a lot.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your review - it really means a lot to our staff and home. We are pleased that you returned to our home and feel safe, comfortable, and well cared for.

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Review from B S (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

My 91-year-old Father has settled wonderfully after coming for a 2-week respite break 6 months ago. The staff are incredibly caring and go out of their way to be helpful. There is a lovely atmosphere with plenty of fun activities to keep residents busy and happy. The care support provided is excellent with a weekly session from a local GP to attend to health problems quickly. Since coming to Virginia Water Care Home my Dad's health has improved and he is enjoying things so much more. I can sleep at night knowing he is well looked after.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to write a care home review for Virginia Water Avery our staff truly appreciate your kind words and we are lucky to have your father at our home. Thank you again.

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Review from Peter S (Resident / Service User) published on 12 November 2024 Submitted via Postal Card
Overall Experience

I was referred to Virginia Water Care Home about 8 weeks ago. Since arriving I have been looked after extremely well in a courteous manner at all times. All food and facilities have been exceptional.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for the lovely review and for taking the care to recommend our home - it is truly appreciated and we will pass your kind words along to the staff.

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Review from A R (Daughter of Resident) published on 16 October 2024 Submitted via Website
Overall Experience
My family and I are so pleased with the care provided for Mum's 2nd respite visit. The staff are so kind and thoughtful and made Mum's stay enjoyable. Virgina Water Care Home is clean and tidy and the facilities provided for the residents are lovely.
The whole day feels relaxed and the activities well organised. The staff are always at hand and take care of everyone there making their stay special. They are kind and caring with all the residents and seem to go above and beyond what is expected.

I would recommend Virginia Water Care Home to anyone I know. Mum enjoys going and can't wait for her next stay.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to write such a lovely review of our home. We are glad to provide support to your mother for her respite stay at our home. It was lovely that she chose to stay with us again.

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Review from S B (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card
Overall Experience

My family and I are so pleased with the incredible kindness and care provided by all the staff in Virginia Water Care Home. They go above and beyond every single day. The activities are very good, the attention to the residents is exceptional.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to write a review for Virginia Water Care Home - we also believe that our team are exceptional as well as our residents. It makes our home truly unique. We will pass along your kind words to our team. Thanks again.

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Review from J M (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card
Overall Experience

I think my mother is very fortunate to be cared for so well in the very well run care home. She receives exceptional care and all the staff are very kind to her. I would like to thank everyone at Virginia Water Care Home.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for taking the time to provide us with such a lovely review of our care home. We are pleased that you are so happy with the care that your mother receives from our team.

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Review from Kay B (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card
Overall Experience

My mother moved to Virginia Water Care Home - Avery Collection nearly a year ago. The staff have always been helpful and kind, and although my mother took time to settle, the staff never gave up, she is now integrated into the social life here and joins in all the varied activities.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for your review we appreciate your feedback immensely and will pass it along to the team. We are happy that your mother has settled into her new home at Virginia Water and the family are happy with her decision too. Thank you once again.

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Review from R H (Husband of Resident) published on 7 May 2024 Submitted via Postal Card
Overall Experience
The staff here are always very friendly and happy.

The care staff who directly look after my wife are very very good whilst doing a very difficult job.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your lovely review - we are glad that you appreciate the efforts of our staff - we will pass this along.

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Review from Carl G (Resident / Service User) published on 3 May 2024 Submitted via Postal Card
Overall Experience

Excellent experience. Warm, welcoming, nothing too much. Very accommodating, which I appreciate. Overall, a wonderful experience.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your recent review - we truly appreciate the positive feedback, which we will pass along.

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Review from S W (Sister of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
Following a fall and a two-month stay in the hospital, I moved my brother to Avery as he was unable to care for himself.
He had a beautiful, airy room and spent three months there.
I cannot praise the staff enough. The care and kindness he received were exemplary; they provided 24-hour care and went above and beyond to make him comfortable and happy.

My sincere thanks to all the staff at Avery - an amazing care home.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

It was our pleasure to care for your brother, although it was only for a short time. Our only wish would have been that he had been well enough to have participated in the activities and outings offered in our home. You will always be part of our Avery family at Virginia Water.

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Review from Maria W (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card
Overall Experience

It was a daunting experience placing my mother in a care home, and my sister and I looked at many homes which were nice, but Avery Virginia Water absolutely excelled. The moment we walked through the door we knew this was the right care home for my mother. My mother is very happy, which is the best testament.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

We are so pleased that you felt our care home was the right place chosen for your mother. Thank you for the lovely review, which we will pass along to the team, and thank you for taking the time to submit a review for our home. It is a pleasure to have your mother in our home.

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Review from C P (Daughter-in-law of Resident) published on 22 November 2023 Submitted via Postal Card
Overall Experience

Visited for the first time today to see my parents-in-law. I was immediately impressed by the welcoming entrance and the bright and airy environment. My parents-in-law obviously are very happy and well cared for. The staff were all very welcoming.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review our home.

We hope you visit again soon.

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Review from Christina G (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card
Overall Experience

My parents have lived in Virginia Water Care Home for three and a half years and are very happy. Good food, fun activities and excellent care and lovely staff. We as a family are delighted that they are so well looked after. An excellent home.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you so much for taking the time to review Virginia Water - we are delighted that your parents are part of our home, as is your family. We are a whole home.

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Review from Jane W (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card
Overall Experience

It is heartwarming to see how lovely all the staff are towards my mother. With her dementia, she may not always recognise people and is often confused but the staff treat her with kindness and respect and I feel content in the knowledge that she is well cared for in this lovely community. Most importantly my mother is happy.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your lovely review and we will make sure to pass this along to the team.

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Review from J L (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

Our parents moved into Virginia Water Care Home ten months ago. It was a difficult transition for them as they have always been very independent and self-sufficient, never depending on anyone much in sixty-seven years of marriage. The staff at the home worked wonders getting them integrated into the life of the place, even persuading them to participate in activities. It's been such a relief for us to watch them settle in with so much support. It's also wonderful that the staff can make sure they consult the doctor and the nurses when they need to. They are giving them great support and my brother and I are grateful.

Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection

Thank you for your lovely review - we really appreciate your feedback. We are happy to have your parents living in our home and contributing to the community.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (9) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 19 Feb 2025

    For 79-year-old Noreen McCall, knitting isn’t just a hobby – it’s woven into the very fabric of her life. A dedicated carer for over 52 years, Noreen has spent the...

Upcoming Events

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Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Virginia Water Care Home - Avery Collection.

Meet the Team (5)

Emma Wilson
Emma WilsonJob Title General Home ManagerJoined 2023

I started with Avery Healthcare in 2023. I have worked in the Health & Social Care sector since I was sixteen. I love to see people live in a care home, having their life fulfilled, making memories, and living life to the fullest! Working in our residents' home is a great honour, and I still love my work and what each day brings.

Julita Kantaite
Julita KantaiteJob Title Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.

The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.

We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha Wells
Samantha WellsJob Title Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.

I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie Hamilton
Julie HamiltonJob Title Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.

Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire Hilton
Claire HiltonJob Title Business Administrator ManagerJoined 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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