Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.9 166 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.
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Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £2500
  • Self-Funded Residential Dementia Care: £1500 – £2700
  • RESPITE Self-Funded Residential Care: £1400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £2800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

These prices are only a guideline, please contact Virginia Water Care Home - Avery Collection to find out the exact price for your requirements.

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ewa Jaworska (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (166)

9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.894) out of 10, based on 20 reviews in the last 2 years.
Over all time Virginia Water Care Home - Avery Collection has 166 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Virginia Water Care Home - Avery Collection
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Total of 166, showing 21-40
Review from C P (Daughter-in-law of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited for the first time today to see my parents-in-law. I was immediately impressed by the welcoming entrance and the bright and airy environment. My parents-in-law obviously are very happy and well cared for. The staff were all very welcoming.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review our home.
We hope you visit again soon.
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Review from Christina G (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have lived in Virginia Water Care Home for three and a half years and are very happy. Good food, fun activities and excellent care and lovely staff. We as a family are delighted that they are so well looked after. An excellent home.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you so much for taking the time to review Virginia Water - we are delighted that your parents are part of our home, as is your family. We are a whole home.
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Review from Jane W (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is heartwarming to see how lovely all the staff are towards my mother. With her dementia, she may not always recognise people and is often confused but the staff treat her with kindness and respect and I feel content in the knowledge that she is well cared for in this lovely community. Most importantly
my mother is happy.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you for your lovely review and we will make sure to pass this along to the team.
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Review from J L (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our parents moved into Virginia Water Care Home ten months ago. It was a difficult transition for them as they have always been very independent and self-sufficient, never depending on anyone much in sixty-seven years of marriage. The staff at the home worked wonders getting them integrated into the
life of the place, even persuading them to participate in activities. It's been such a relief for us to watch them settle in with so much support. It's also wonderful that the staff can make sure they consult the doctor and the nurses when they need to. They are giving them great support and my brother and I are grateful.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you for your lovely review - we really appreciate your feedback. We are happy to have your parents living in our home and contributing to the community.
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Review from J J (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Signature for respite in January, and she was so well looked after. As a family, we were already discussing Mum's future care needs, and Mum decided she wanted to return to Signature permanently. Asa family, we were very happy with her decision. She moved here in March and is now settled
and very happy to call this home. All the staff are amazing, and she is fully cared for. Her room, food and activities are great.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you for the lovely review - we are so pleased that your mother settled and decided to stay with us as her permanent home.
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Review from Lynne H (Daughter-in-law of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been receiving respite since January 2023 and has been extremely well cared for at Signature at Virginia Water. She was resistant to go to a care home but is very happy there. The staff are excellent and go above and beyond it their level of care, and the facilities and catering
are outstanding. My mother-in-law will be returning for further respite later in the year.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you very much for taking the time to submit a review. We look forward to seeing your mother-in-law in the near future. Your feedback is very much appreciated.
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Review from Jeffrey P (Respite Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a three-week emergency stay in the Cardiology Ward of the local hospital, it was not possible for me to return to my flat (3rd floor, no lift). I already had experience with the Signature group, and a friend contacted Signature at Virginia Water on my behalf. The team quickly visited me in the
hospital, and all arrangements were made to suit my needs. I arrived only with the clothes I had in the hospital, but my room was quite excellent, and my friends were able to bring what I needed from home. The staff here were very welcoming and made me feel at home. Everything was done to make me feel comfortable, despite the worry of an unexpected heart condition.
Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection
We are so glad to hear about your positive experience with Signature at Virginia Water and thankful for your kind comments. We work together as a team to provide the best experiences for our residents…read more
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Review from John H (Respite Resident) published on 7 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was waiting to be discharged from the hospital after a 10-day emergency stay following a stroke. My daughter contacted Signature to organize a 2-week respite stay. She lives locally in Virginia Water and knew of the good reputation. I needed extra support and help along with all the new medications.
The
team acted quickly on her request, and I was able to move in the following day after an assessment with them at the hospital.
On arrival, everything was organized on my behalf; my family and even my pet dog Betsy visited.
The one collective noun I can use is pampered during my stay.
It was a pleasure to meet residents I already knew from the community and catch up on all the news and views.
I will look forward to visiting them again.
We have said that if the time came when both or either of us could no longer manage, we would, without a doubt, come to the 6-star Signature at Virginia Water.
Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Signature at Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents; we're glad to hear your…read more
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Review from V C (Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only been here one month, and I am very happy and would recommend Signature to anyone.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you so much for the lovely review. We are glad that you are happy.
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Review from Florence K (Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for nearly a year. All the staff, carers, catering/waiting on tables are excellent. They deserve a pay rise. We need a gym for residents to use to improve muscle strength, and also a large bus for trips/ We need more activities to keep the brain active.
Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection
We are so glad to hear about your positive experience at Virginia Water and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and encourage…read more
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Review from Liz B (Daughter of Resident) published on 12 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy I finally took the plunge and moved my mother into Signature at Virginia Water. She had been living at home with live-in care for four years, but it was becoming increasingly difficult to take good care of her there, and all the admin and backup fell to me alone, which was very stressful.
The
team at Signature were fantastic from start to finish, meeting me several times to reassure me they would take care of everything. They recommended an ambulance service to move her, which was something I had been worrying about. And one of the care team visited Mum at home and did a thorough review, so I was confident they would be able to take good care of her.
She has been there almost two months now and is much better than she was at home. She has good days and bad days, but the bad are fewer, and the good ones are much, much better than they were. And they take care of everything, so it has been transformative for me. I wish I had moved her years ago.
Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection
We are so glad to hear about your mother's positive experience at Virginia Water and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and…read more
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Review from Lisa H (Daughter of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was really difficult when my father and I realised we could no longer provide the level of care needed to keep my mother (who has dementia) safe. We took the tough decision that moving my mother into a facility would maximise her quality of life. After visiting a few care homes, Signature was the
natural choice - we were struck by the beautiful and relaxing environment and the sense of calm as soon as we walked it.
Since my mother has been living at Signature, nothing has been too much trouble for the staff. They have been so welcoming and supportive and check in with us regularly when we visit. My mum has settled in really well because of this, and it has ensured the transition has been as smooth as possible. They helped arrange for her favourite chair to be moved into the home with her and regularly provides us with email updates after doctors check-ups etc.
We couldn’t be happier with Signature and would definitely recommend.
Reply from Signature Living at Virginia Water Care Home - Avery Collection
We are thrilled with your positive experience and glad your mother has settled in so well to Signature at Virginia Water. We take great pride in delivering high quality care and providing facilities…read more
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Review from Margaret H (Respite Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was discharged from the hospital to Signature at Virginia Water, where I spent two weeks having respite care.
The paperwork was carried out efficiently by the administrative office staff to make my admission smooth and uncomplicated.
At first, I needed to rest and found my comfortable room to be
very peaceful, and the staff were very kind and attentive. Later on, I was able to go to the dining hall for meals, where we all were extremely well served with a varied choice of menu each day. My family were welcomed with drinks and snacks, and we were able to sit in the attractive, secure garden on the lower ground floor. Also, an elderly friend was able to visit as the home was conveniently situated next to the station, and we enjoyed a delicious afternoon tea together. I attended the flower arranging, and there were keep fit sessions.
Signature is extremely well run with a dedicated, highly trained staff and has a happy, family atmosphere.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you for the lovely review - everyone enjoyed your company and was sad to see you go - hope you will come back to visit once you are fully recovered.
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Review from E W (Relative of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are attentive and caring.
Facilities and activities are very good.
Visitors are very well cared for too.
Good communication/updates given to family members.
Reply from Signature at Virginia Water, Customer Team at Virginia Water Care Home - Avery Collection
Your feedback is important to us, as is the care and well-being of all of our residents. At Virginia Water, we strive, as a team, to work closely with our residents so we can provide the very best…read more
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Review from V L (Respite Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Signature for two weeks of respite care following a spinal operation. I had, had four weeks here in 2017 following two operations. The two weeks have passed quickly, and I am much stronger. That is in many ways due to the quality of the care I have had. The home is very comfortable, and the
staff at every level is welcoming and very professional. The way that they interact with the residents is a pleasure to see.
Reply from Ann Stewart, Client Liaison Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Signature at Virginia Water. Your positive feedback is greatly appreciated.
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Review from T G (Respite Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've enjoyed my stay here.
Carers are wonderful.
Food is great.
Entertainment and activities keep me busy.
Will be back again.
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Review from E P (Resident) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care and service during a very difficult year due to Covid. Unfair to write a negative review as due to Covid, a lot of services have to be curtailed. All the same, I have to be honest in my review but bear the difficult situations in mind, please.
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Review from Keeley S (Relative of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my mum's cousin and were made to feel very welcome; shown into the living room and offered coffee. Staff were very friendly and accommodating.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
We are so glad to hear your positive experience of Sunrise of Virginia Water, and thankful for your kind comments. As a team we work together to provide the best experiences for both our residents and…read more
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Review from Susan A (Cousin of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and efficient; knows all of the resident's needs. A tray of sandwiches and water for lunch was very fresh and plentiful. Lovely, clean place. Very good Covid care, i.e. masks, sanitiser etc.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Linda V (Next of Kin) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very efficient, aware of clients needs, polite and friendly. Made to feel very welcome.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Here at Sunrise of Virginia Water we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be…read more
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (213 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 236 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Ewa

Ewa Jaworska

Job Title: General Manager Joined: 2008

I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.

Julita

Julita Kantaite

Job Title: Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire

Claire Hilton

Job Title: Business Administrator Manager Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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