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- Virginia Water Care Home - Avery Collection







The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.
All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious...
Care Provided by Virginia Water Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites
The price(s) shown are provided by the care home. Contact Virginia Water Care Home - Avery Collection for full pricing details and T&Cs.
Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Emma Wilson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (10)
- Single Rooms with ensuite Wet Room (72)
Virginia Water Care Home - Avery Collection Reviews (182)
Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.865) out of 10, based on 29 reviews in the last 2 years.
Over all time Virginia Water Care Home - Avery Collection has 182 reviews.
Mum came to Signature for respite in January, and she was so well looked after. As a family, we were already discussing Mum's future care needs, and Mum decided she wanted to return to Signature permanently. Asa family, we were very happy with her decision. She moved here in March and is now settled and very happy to call this home. All the staff are amazing, and she is fully cared for. Her room, food and activities are great.
Thank you for the lovely review - we are so pleased that your mother settled and decided to stay with us as her permanent home.
My mother-in-law has been receiving respite since January 2023 and has been extremely well cared for at Signature at Virginia Water. She was resistant to go to a care home but is very happy there. The staff are excellent and go above and beyond it their level of care, and the facilities and catering are outstanding. My mother-in-law will be returning for further respite later in the year.
Thank you very much for taking the time to submit a review. We look forward to seeing your mother-in-law in the near future. Your feedback is very much appreciated.
After a three-week emergency stay in the Cardiology Ward of the local hospital, it was not possible for me to return to my flat (3rd floor, no lift). I already had experience with the Signature group, and a friend contacted Signature at Virginia Water on my behalf. The team quickly visited me in the hospital, and all arrangements were made to suit my needs. I arrived only with the clothes I had in the hospital, but my room was quite excellent, and my friends were able to bring what I needed from home. The staff here were very welcoming and made me feel at home. Everything was done to make me feel comfortable, despite the worry of an unexpected heart condition.
We are so glad to hear about your positive experience with Signature at Virginia Water and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and family members. Our carers and nurses strive to achieve a sociable and comfortable community...
The team acted quickly on her request, and I was able to move in the following day after an assessment with them at the hospital.
On arrival, everything was organized on my behalf; my family and even my pet dog Betsy visited.
The one collective noun I can use is pampered during my stay.
It was a pleasure to meet residents I already knew from the community and catch up on all the news and views.
I will look forward to visiting them again.
We have said that if the time came when both or either of us could no longer manage, we would, without a doubt, come to the 6-star Signature at Virginia Water.
Thank you for taking the time to share your experience of Signature at Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents; we're glad to hear your time here was positive and cared for.
Only been here one month, and I am very happy and would recommend Signature to anyone.
Thank you so much for the lovely review. We are glad that you are happy.
I have been here for nearly a year. All the staff, carers, catering/waiting on tables are excellent. They deserve a pay rise. We need a gym for residents to use to improve muscle strength, and also a large bus for trips/ We need more activities to keep the brain active.
We are so glad to hear about your positive experience at Virginia Water and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and encourage our residents to explore new activities. We are so glad to hear the activities provided are one of...
The team at Signature were fantastic from start to finish, meeting me several times to reassure me they would take care of everything. They recommended an ambulance service to move her, which was something I had been worrying about. And one of the care team visited Mum at home and did a thorough review, so I was confident they would be able to take good care of her.
She has been there almost two months now and is much better than she was at home. She has good days and bad days, but the bad are fewer, and the good ones are much, much better than they were. And they take care of everything, so it has been transformative for me. I wish I had moved her years ago.
Thank you for taking the time to share your experience. Your feedback is important to us.
Since my mother has been living at Signature, nothing has been too much trouble for the staff. They have been so welcoming and supportive and check in with us regularly when we visit. My mum has settled in really well because of this, and it has ensured the transition has been as smooth as possible. They helped arrange for her favourite chair to be moved into the home with her and regularly provides us with email updates after doctors check-ups etc.
We couldn’t be happier with Signature and would definitely recommend.
We are thrilled with your positive experience and glad your mother has settled in so well to Signature at Virginia Water. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
The paperwork was carried out efficiently by the administrative office staff to make my admission smooth and uncomplicated.
At first, I needed to rest and found my comfortable room to be very peaceful, and the staff were very kind and attentive. Later on, I was able to go to the dining hall for meals, where we all were extremely well served with a varied choice of menu each day. My family were welcomed with drinks and snacks, and we were able to sit in the attractive, secure garden on the lower ground floor. Also, an elderly friend was able to visit as the home was conveniently situated next to the station, and we enjoyed a delicious afternoon tea together. I attended the flower arranging, and there were keep fit sessions.
Signature is extremely well run with a dedicated, highly trained staff and has a happy, family atmosphere.
Thank you for the lovely review - everyone enjoyed your company and was sad to see you go - hope you will come back to visit once you are fully recovered.
Facilities and activities are very good.
Visitors are very well cared for too.
Good communication/updates given to family members.
Your feedback is important to us, as is the care and well-being of all of our residents. At Virginia Water, we strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, so thank you for your kind words.
I came to Signature for two weeks of respite care following a spinal operation. I had, had four weeks here in 2017 following two operations. The two weeks have passed quickly, and I am much stronger. That is in many ways due to the quality of the care I have had. The home is very comfortable, and the staff at every level is welcoming and very professional. The way that they interact with the residents is a pleasure to see.
Thank you for taking the time to review Signature at Virginia Water. Your positive feedback is greatly appreciated.
Carers are wonderful.
Food is great.
Entertainment and activities keep me busy.
Will be back again.
Excellent care and service during a very difficult year due to Covid. Unfair to write a negative review as due to Covid, a lot of services have to be curtailed. All the same, I have to be honest in my review but bear the difficult situations in mind, please.
Staff very efficient, aware of clients needs, polite and friendly. Made to feel very welcome.
Here at Sunrise of Virginia Water we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
Staff very friendly and efficient; knows all of the resident's needs. A tray of sandwiches and water for lunch was very fresh and plentiful. Lovely, clean place. Very good Covid care, i.e. masks, sanitiser etc.
Thank you for taking the time to share your experience of Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
We visited my mum's cousin and were made to feel very welcome; shown into the living room and offered coffee. Staff were very friendly and accommodating.
We are so glad to hear your positive experience of Sunrise of Virginia Water, and thankful for your kind comments. As a team we work together to provide the best experiences for both our residents and family members.
Our mother lived in Sunrise of Virginia Water for over thirteen years from when she was 80 until she was almost 94. She was very comfortable and happy there, and we, as her family, were always very pleased with her care. The building itself is lovely - bright and airy, with wide corridors and several comfortable and spacious sitting areas, all tastefully refurbished only two or three years ago. It was always spotlessly clean with never any unpleasant smells. Mum loved her individual room, which was equally light and airy and with views to the front where she could watch the world go by during her afternoon rests. The carers, staff and management team were always lovely - extremely helpful, kind and attentive to all of us, and especially so during the last very challenging year, and more recently, when our mother needed palliative care. The food was always good, and Mum enjoyed several activities including flower arranging, art, gentle exercises, listening to classical music and visiting entertainers. A lovely home.
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home, and this...
My dear mum was very reluctant to go into a residential care home, but I finally managed to get Mum into Sunrise of Virginia Water for 3-weeks respite, and she loved it so much, she wanted to stay. I knew this was the right home for my mum, and I wasn’t wrong. It was the best 2-years for all the family as we got to spend lots of quality time with Mum, attend lots of fun and varied events, and Mum met lots of new friends. The manager and all the staff at Sunrise are amazing, and it was like one big happy family. Mum was very well cared for, and I will miss all the good times we all shared. COVID has been hard for everyone, but Sunrise took great care of all their residents, and as soon as we could start seeing our loved ones again, they pulled all the stops out to make visiting as safe as possible for everyone. I wouldn’t hesitate in recommending this lovely home to anyone looking for a caring, safe, fun and happy home for themselves or a loved one.
Firstly, please accept our sincere condolences for your loss. We appreciate you taking the time to share your kind words, these will be shared with the team. We appreciate that moving into a care home can be unsettling and are overjoyed that you and your mother found Sunrise of Virginia Water to be...
I went to Sunrise for respite after phenomena. My daughter visited two are homes and watched videos of both. We thought Sunrise was more homely! The carers were kind, compassionate, supportive and friendly, and I had every confidence in them. They always had time for a chat, never giving the impression they were rushing off to the next resident, however busy they were. It has a relaxed, homey atmosphere, and all the staff from the CEO down are approachable and friendly. The activities staff provided an excellent programme of occupations to keep all entertained body and soul and full of humour, fun and joke divine. Concierge, cleaning, laundry, maintenance all more than helpful, nothing too much trouble. The dining room was fun, and the staff helpful in finding different choices The kitchen surpassed themselves at Christmas with exceptionally delicious meals. From duck confit, roast salmon and braised lamb chops stood out. I stayed during the lockdown with the company, activities and left in May when restrictions eased. I was sad to leave the residents and staff at such a happy Sunrise, and we won the Sunrise quiz. Not being deaf, I found the lack of so unspooling in the bedrooms disturbing.
Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change. The team will be delighted with your kind words.
When I was looking for a home for my mother, Sunrise of Virginia Water stood out amongst the others that I'd visited, and that was because of the feeling of care for each resident that came through. After taking my mum in at the end of last year, she has just blossomed - gaining more confidence and just enjoying life - a testament to the initial impression of the whole place! The staff have been amazing, so not only is my mum happy, but my family has peace of mind.
At Sunrise of Virginia Water, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 19 Feb 2025
For 79-year-old Noreen McCall, knitting isn’t just a hobby – it’s woven into the very fabric of her life. A dedicated carer for over 52 years, Noreen has spent the...
There are no upcoming events for Virginia Water Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Virginia Water Care Home - Avery Collection.
Meet the Team (5)

I started with Avery Healthcare in 2023. I have worked in the Health & Social Care sector since I was sixteen. I love to see people live in a care home, having their life fulfilled, making memories, and living life to the fullest! Working in our residents' home is a great honour, and I still love my work and what each day brings.

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.
The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.
We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.
I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.
Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.
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