Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.9 166 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.
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Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £2500
  • Self-Funded Residential Dementia Care: £1500 – £2700
  • RESPITE Self-Funded Residential Care: £1400 – £2600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £2800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

These prices are only a guideline, please contact Virginia Water Care Home - Avery Collection to find out the exact price for your requirements.

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ewa Jaworska (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (166)

9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.894) out of 10, based on 20 reviews in the last 2 years.
Over all time Virginia Water Care Home - Avery Collection has 166 reviews.

Overall Experience
  • 124
  • 36
  • 5
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Date Published
  • 166
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Reviewer Connection to Virginia Water Care Home - Avery Collection
  • 57
  • 41
  • 16
  • 11
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  • 6
  • 3
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Total of 166, showing 41-60
Review from Pamela W (Daughter of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother lived in Sunrise of Virginia Water for over thirteen years from when she was 80 until she was almost 94. She was very comfortable and happy there, and we, as her family, were always very pleased with her care. The building itself is lovely - bright and airy, with wide corridors and several
comfortable and spacious sitting areas, all tastefully refurbished only two or three years ago. It was always spotlessly clean with never any unpleasant smells. Mum loved her individual room, which was equally light and airy and with views to the front where she could watch the world go by during her afternoon rests. The carers, staff and management team were always lovely - extremely helpful, kind and attentive to all of us, and especially so during the last very challenging year, and more recently, when our mother needed palliative care. The food was always good, and Mum enjoyed several activities including flower arranging, art, gentle exercises, listening to classical music and visiting entertainers. A lovely home.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Virginia Water – particularly at such a difficult time.…read more
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Review from Kim C (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum was very reluctant to go into a residential care home, but I finally managed to get Mum into Sunrise of Virginia Water for 3-weeks respite, and she loved it so much, she wanted to stay. I knew this was the right home for my mum, and I wasn’t wrong. It was the best 2-years for all the family
as we got to spend lots of quality time with Mum, attend lots of fun and varied events, and Mum met lots of new friends. The manager and all the staff at Sunrise are amazing, and it was like one big happy family. Mum was very well cared for, and I will miss all the good times we all shared. COVID has been hard for everyone, but Sunrise took great care of all their residents, and as soon as we could start seeing our loved ones again, they pulled all the stops out to make visiting as safe as possible for everyone. I wouldn’t hesitate in recommending this lovely home to anyone looking for a caring, safe, fun and happy home for themselves or a loved one.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Firstly, please accept our sincere condolences for your loss. We appreciate you taking the time to share your kind words, these will be shared with the team. We appreciate that moving into a care home…read more
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Review from V L (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to Sunrise for respite after phenomena. My daughter visited two are homes and watched videos of both. We thought Sunrise was more homely! The carers were kind, compassionate, supportive and friendly, and I had every confidence in them. They always had time for a chat, never giving the impression
they were rushing off to the next resident, however busy they were. It has a relaxed, homey atmosphere, and all the staff from the CEO down are approachable and friendly. The activities staff provided an excellent programme of occupations to keep all entertained body and soul and full of humour, fun and joke divine. Concierge, cleaning, laundry, maintenance all more than helpful, nothing too much trouble. The dining room was fun, and the staff helpful in finding different choices The kitchen surpassed themselves at Christmas with exceptionally delicious meals. From duck confit, roast salmon and braised lamb chops stood out. I stayed during the lockdown with the company, activities and left in May when restrictions eased. I was sad to leave the residents and staff at such a happy Sunrise, and we won the Sunrise quiz. Not being deaf, I found the lack of so unspooling in the bedrooms disturbing.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us…read more
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Review from Julie C (Daughter of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was looking for a home for my mother, Sunrise of Virginia Water stood out amongst the others that I'd visited, and that was because of the feeling of care for each resident that came through. After taking my mum in at the end of last year, she has just blossomed - gaining more confidence and
just enjoying life - a testament to the initial impression of the whole place! The staff have been amazing, so not only is my mum happy, but my family has peace of mind.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
At Sunrise of Virginia Water, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable…read more
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Review from M W (Daughter of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the best thing we ever did when Mum moved into Sunrise of Virginia Water. The staff are wonderful, led by a caring manager. The food and activities are great. Mum is so happy and safe. A huge thank you to the manager and her team.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
We are delighted to hear that our dining is a stand out factor for your mum. Our residents deserve the best, and we ensure that they receive this from a wide variety of high-quality suppliers. Thank…read more
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Review from Rebecca S (Daughter of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience from first making contact, to my mum moving into respite care has been east and very supportive. Their team have shown compassion in our hour of need. My mum is now safe and happy in her new environment.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
We are thrilled with your positive experience and are so glad your mum has settled in so well to Sunrise of Virginia Water. We take great pride in delivering high-quality care and providing facilities…read more
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Review from Karen I (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is happy; the staff are excellent. We are so grateful that he is so well looked after, safe and content.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you ever so much for your review of Sunrise of Virginia Water. It is a pleasure to care for our residents’ wellbeing during these difficult times, and your kind words are lovely to read; thank…read more
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Review from Joanne K (Daughter of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Truly amazing service, help and care Sunrise provide for my parents, and we are so happy to see how well looked after they both are. The staff are great and always friendly and caring, and my parents tell me how wonderful the food is and how content they both are. Thank you.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Here at Sunrise of Virginia Water, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared…read more
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Review from Veronica R (Daughter of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This year I have been particularly impressed by the Sunrise approach to the Covid situation. At all times, I have felt that Mum has been very well cared for and perfectly safe. Communication has been excellent throughout the year. When available, vaccinations were administered quickly and efficiently
inspiring confidence in the system. The new visitor's room is wonderful, allowing me to resume weekly half-hour visits, which both Mum and I looked forward to and enjoy.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
We are thrilled with your positive experience and are so glad your mum has settled in so well to Sunrise of Virginia Water. We take great pride in delivering high-quality care and providing facilities…read more
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Review from Ann B (Daughter of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We live a long way from Sunrise and have been really impressed at how people are able to respond in an informed way wherever we contact them. It is difficult for someone to adjust to getting older, and the staff have done everything to make it easier for my mum. We all look forward to when the threat
of the Covid pandemic has diminished, and Sunrise can have more visitors and do outings.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Here at Sunrise of Virginia Water, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be…read more
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  • Care / Support
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Review from R S (Respite Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt the atmosphere was very friendly and homely. The carers made me feel very welcome and relaxed. Nothing was too much trouble. I was encouraged to join in the activities and I enjoyed all those I took part in. I will definitely be returning for more respite care.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us…read more
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Review from S G (Daughter of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with your care at this difficult time.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
We believe our carers at Sunrise of Virginia Water go the extra mile and for you to recognise this, is invaluable to our team. We endeavour to provide the very best care for our residents. Thank you…read more
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Review from J J (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy here in Sunrise of Virginia Water. She is treated very well and everyone is so friendly. I would recommend Sunrise.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Virginia Water, we pride ourselves on understanding our residents…read more
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Review from Catherine H (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So wonderful to see Mum safe and well after the months of lockdown. She is happy with her care and so are we!
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
We believe our carers at Sunrise of Virginia Water go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you…read more
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Review from R M (Son of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was wonderful to be able to visit my mother during these troubled times of a capsized world. What is particularly special at Sunrise of Virginia Water is the warmth and care provided by the exceptional staff here.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Virginia Water, and your recognition of this is appreciated by every member of our team. By having a whole-home…read more
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Review from B W (Niece of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just visited my aunt for the first time since lockdown. It was all very well organised and protecting the staff and residents. Couldn't have asked for more. Well done to all the staff at Sunrise of Virginia Water.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Here at Sunrise of Virginia Water, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Rob A (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since December 2018 and has received excellent care and attention. During the pandemic, we have been kept informed on her wellbeing and have been able to speak to her regularly. We enjoyed attending the regular family activities when the home was not in lockdown and look forward
to future events. Highly recommend this care home.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Our activities team here at Sunrise of Virginia Water have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look…read more
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Review from Muriel F (Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very glad I came here. I could not have been happier or better looked after anywhere else.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Virginia Water. We take great pride in delivering high quality care and providing facilities to…read more
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  • Care / Support
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  • Treated with Dignity
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Review from S G (Daughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been on the Garden Floor (reminisce) for the past three years and always been treated with kindness and respect. I want to thank all the team who have nursed and cared for Mum over the past few weeks during her illness and also for the support they have given me. She has proved to be one
very tough lady, but her recovery is also due to all the loving care she has received. My family appreciate all the hard work and devotion, and cannot thank you all enough.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
At Sunrise of Virginia Water our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B T (Daughter of Resident) published on 21 April 2020 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I have complained since 2018. Fallen on deaf ears re sub-standard quality of food, quality, portions, and disgusting preparation and neglect. Out of frustration made official complaint 27/2/2020. Take into account the obscene fees over £3,500 per week not acceptable. Plus, not all items on the menu.
My mother is 97 years with dementia, very deaf and nearly blind and fragile.
Reply from Jennifer Lewis, General Manager at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Virginia Water. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns…read more
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (213 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 236 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Ewa

Ewa Jaworska

Job Title: General Manager Joined: 2008

I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.

Julita

Julita Kantaite

Job Title: Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire

Claire Hilton

Job Title: Business Administrator Manager Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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