Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water GU25 4BE
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9.9 162 Reviews
  • Virginia Water Care Home - Avery Collection, Virginia Water
The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious option, catering to couples or those desiring additional freedom of space. With residential, respite, and dementia care services, the home also features a dedicated café for all relaxation needs.

Virginia Water Care Home is conveniently situated in a lively town with excellent transport links and is easily accessible from London and surrounding areas. Residents find a sense of belonging with the support of dedicated staff members and maintain connections through visits from friends and loved ones who are warmly welcomed into the care community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

These prices are only a guideline, please contact Virginia Water Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ewa Jaworska (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)

Virginia Water Care Home - Avery Collection Reviews (162)

Total of 162, showing 101-120
9.9

Virginia Water Care Home - Avery Collection has a Review Score of 9.9 (9.891) out of 10, based on 20 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 162 reviews.

Overall Experience

  • 120
  • 36
  • 5
  • 0
  • 1

Date Published

162
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12
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Review from Mercer (Respite Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came for two weeks late September - early October 2017. When I arrived on 23rd March, following a dangerous operation and extended period of ill health for a month's respite care, I felt that I was coming home. My finances would not reach to fulltime care but I intend to come in for respite
care in the future counting Sunrise as a holiday! I live in a three bedroom flat opposite Sunrise in Virginia Park. I have excellent care from other carers, one hour in the morning, half an hour at night but it is lonely. I miss the stimulation of other people and activities.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are delighted to have you stay with us and look forward to welcoming you back in the near future should your requirements change. Please pop by our community to find out the latest activities and events coming up.
The Sunrise of Virginia Water Team

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Review from Susan M (Wife of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The concierge is always welcoming and also always appear to know the resident I am visiting. Entering the home is always a happy experience. My husband has settled in well I think because of the high staff ratio to resident and because of their attitude of respect for each resident.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Review from Jenny D (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Dad each week I always feel like I am coming 'home'. Sunrise is such a warm and welcoming place. The staff are enormously flexible and helpful with my fathers changing needs. Email, phone and face to face contact with the management team is excellent and they appreciate how important
communication is to ensure Dad (and we) are happy and well cared for. The whole environment is uplifting, bright and fresh - a lovely place to live.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Review from V T (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a comparative newcomer only arriving here in December 2017. I am still settling down to my new life but everybody has always been very helpful and at this moment in time, I am quite happy to be here.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Review from P F (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and attentive at all times, always putting the needs of my mother before their own. The whole team provide a warm and caring environment and I feel confident that my mother is being looked after.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team.

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Review from J T (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home to be the perfect place for my Mum in her old age as she can no longer look after herself at home. The staff have all been very friendly, helpful and caring. The environment of the home is excellent. All her needs are well catered for. The cost of this type of care is very
high, but Sunrise is not the most expensive in the area, but of the highest quality.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Review from Zina T (Friend of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and helpful. Social functions are good. I've eaten in the restaurant and food was good. Everywhere always very clean.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Review from Joan C (Resident) assisted by family/friend published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is all very nice. The rooms are especially nice now they have been refurbished and I enjoy visiting speakers and musicians and the activities provided by the home. The activities room is much improved by the large screen on which to see films and listen to classical music. The carers and staff and
management all work very hard to keep the home running smoothly and are much appreciated by me and my family. The food, on the whole, is very good and sometimes excellent and the building is kept very clean. Quite expensive though.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Treated with Dignity

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Review from D B (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the staff at Sunrise are extremely caring and considerate of the resident's needs. Always observing and looking after them superbly. There is always a warm and happy welcome from the staff and nothing is too much trouble.
The Congiego team are extremely smart and work very hard to
make a very happy environment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Review from Carrie D (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and look after my mother with respect and kindness. They have a wonderful sense of humour and endless patience. Residents are always clean and well turned out. Everywhere is clean, smells nice and full of flowers.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Treated with Dignity

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Review from Susan B (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressive care home, staff very friendly and hard working. Trips excellent and other entertainment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Review from Peter H (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All up to standard and seems to have the right balance between friendliness and efficiency. Good entertainment. A bit short on car parking!

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Treated with Dignity

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Review from Tina S (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love your reminiscences room. Everyone is very friendly. The apartments are very clean. I am very happy with the care my mum is getting.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team

Facilities

Care / Support

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Treated with Dignity

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Staff

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Review from Alison L (Daughter-in-law of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is very safe and secure and happy. It has taken a great weight off my mind.


The staff are very willing to make the family feel that everything is under control and they do not need to worry. I now have confidence I am not along dealing with all the problems of old age.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

Facilities

Care / Support

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Treated with Dignity

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Activities

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Review from Yvonne D (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here very contently for 8 1/2 years and have no complaints. Luckily I am in very good health, but I see the staff attending frail or unwell residents and I have much admiration for the care and patience they show the residents. Our wellness section is very quick to respond to any health
problems, arranging a Doctor's visit if necessary. The food is very good and the menu well varied.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

Facilities

Care / Support

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Treated with Dignity

Food & Drink

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Activities

Management

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Value for Money

Review from K J (Sister of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very difficult time at the moment as my sister is now in the dementia unit. We are pleased with the care she is receiving.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

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Review from Kelly J (Relative of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming and friendly staff who are committed to the care of the residents.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Virginia Water Team

Facilities

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Cleanliness

Treated with Dignity

Food & Drink

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Activities

Management

Safety / Security

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Value for Money

Review from Katherine M (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care mum has received at Sunrise of Virginia Water. She came in for some respite to recuperate after an operation. She has taken advantage of the many activities; the daily crossword, the keep fit classes which has helped improve her strength. The Sunrise of Virginia
Water team are first class; professional, respectful and friendly. They have not only made mum welcome but the whole family. My 6-year-old son loves to go in and play with the football table! I would definitely recommend Sunrise of Virginia Water for those who can afford it.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.


The Sunrise of Virginia Water Team.

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Review from Jeanette L (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Sunrise for many years. In the beginning, my late Husband and I spent many a happy holiday together. Since he died my children thought it an excellent idea for me to live here! I am happy, in my opinion, it is a very good home, especially for some residents who need a lot of help. One
thing I do miss is more outing and sometimes evening entertainment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Virginia Water Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Review from Margaret S (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find living here, so far, a pleasant experience. There is a choice in the food and on the whole it is more than quite satisfactory. The room I have is a fair size and comfortable with space for clothes etc. The staff are helpful and so far I have had no difficulties. There are lectures and group activities
which I find interesting. The surroundings are pleasant, the staff helpful and, so far, it is an easy place in which to live. No complaints so far.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Virginia Water Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Virginia Water Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Virginia Water Care Home - Avery Collection is calculated as follows: ( (214 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 238 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Virginia Water Care Home - Avery Collection is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

Ewa

Ewa Jaworska

Job Title: General Manager

Joined: 2008

I started working at Virginia Water Care Home as a care assistant in 2008. Over the years I progressed in my career and I am proud to say that I am now the General Manager. I am dedicated to providing a high-quality service, tailored to the individual needs of each resident. I have an excellent team that works hard to ensure that our residents get the best care and that all of their needs are met to the highest standard.

Julita

Julita Kantaite

Job Title: Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.


The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.


We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha

Samantha Wells

Job Title: Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.


I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie

Julie Hamilton

Job Title: Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.


Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire

Claire Hilton

Job Title: Business Administrator Manager

Joined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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