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Virginia Water Care Home - Avery Collection

Christchurch Road, Virginia Water, Surrey GU25 4BE
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Virginia Water Care Home - Avery Collection, Virginia Water
Virginia Water Care Home - Avery Collection, Virginia Water
Virginia Water Care Home - Avery Collection, Virginia Water

The Virginia Water Care Home boasts 91 spacious, airy rooms, each featuring en-suite bathrooms. Offering a choice between studio or deluxe 1-bedroom apartments, residents are encouraged to personalise their living spaces with trinkets and keepsakes, transforming them into actual homes from home.

All rooms have a kitchenette, while ground-floor rooms often provide a patio area for residents to relax and enjoy the sunshine. The deluxe apartments offer a more spacious...  

Care Provided by Virginia Water Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £2,500£1,400 - £2,600
Residential Dementia Care£1,500 - £2,700£1,600 - £2,800

Are fees are all in accommodation and care - we have available for studio suites, large studio suites , and 2 - bedroom suites

Contact Virginia Water Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Wilson(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (10)
  • Single Rooms with ensuite Wet Room (72)

Virginia Water Care Home - Avery Collection Reviews (176)

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9.8

Virginia Water Care Home - Avery Collection has a Review Score of 9.8 (9.824) out of 10, based on 26 reviews in the last 2 years. Over all time Virginia Water Care Home - Avery Collection has 176 reviews.

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Showing 176 reviews matching selected criteria
Review from Zina T (Friend of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

Staff always friendly and helpful. Social functions are good. I've eaten in the restaurant and food was good. Everywhere always very clean.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

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No Rating
Review from Joan C (Resident / Service User) published on 30 April 2018 Submitted via Postal Card
Overall Experience

It is all very nice. The rooms are especially nice now they have been refurbished and I enjoy visiting speakers and musicians and the activities provided by the home. The activities room is much improved by the large screen on which to see films and listen to classical music. The carers and staff and management all work very hard to keep the home running smoothly and are much appreciated by me and my family. The food, on the whole, is very good and sometimes excellent and the building is kept very clean. Quite expensive though.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

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Review from D B (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience
In my experience, the staff at Sunrise are extremely caring and considerate of the resident's needs. Always observing and looking after them superbly. There is always a warm and happy welcome from the staff and nothing is too much trouble.

The Congiego team are extremely smart and work very hard to make a very happy environment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

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Review from Carrie D (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

The staff are always friendly and helpful and look after my mother with respect and kindness. They have a wonderful sense of humour and endless patience. Residents are always clean and well turned out. Everywhere is clean, smells nice and full of flowers.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

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Treated with Dignity
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No Rating
Review from Susan B (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

Impressive care home, staff very friendly and hard working. Trips excellent and other entertainment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
Review from Peter H (Son of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

All up to standard and seems to have the right balance between friendliness and efficiency. Good entertainment. A bit short on car parking!

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
Review from Tina S (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

I love your reminiscences room. Everyone is very friendly. The apartments are very clean. I am very happy with the care my mum is getting.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison L (Daughter-in-law of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

My mother-in-law is very safe and secure and happy. It has taken a great weight off my mind.

The staff are very willing to make the family feel that everything is under control and they do not need to worry. I now have confidence I am not along dealing with all the problems of old age.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Yvonne D (Resident / Service User) published on 30 April 2018 Submitted via Postal Card
Overall Experience

I have lived here very contently for 8 1/2 years and have no complaints. Luckily I am in very good health, but I see the staff attending frail or unwell residents and I have much admiration for the care and patience they show the residents. Our wellness section is very quick to respond to any health problems, arranging a Doctor's visit if necessary. The food is very good and the menu well varied.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from K J (Sister of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

Very difficult time at the moment as my sister is now in the dementia unit. We are pleased with the care she is receiving.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Value for Money
Review from Kelly J (Relative of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

Warm, welcoming and friendly staff who are committed to the care of the residents.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katherine M (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

I have been very pleased with the care mum has received at Sunrise of Virginia Water. She came in for some respite to recuperate after an operation. She has taken advantage of the many activities; the daily crossword, the keep fit classes which has helped improve her strength. The Sunrise of Virginia Water team are first class; professional, respectful and friendly. They have not only made mum welcome but the whole family. My 6-year-old son loves to go in and play with the football table! I would definitely recommend Sunrise of Virginia Water for those who can afford it.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.

The Sunrise of Virginia Water Team.

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Review from Jeanette L (Resident / Service User) published on 24 April 2018 Submitted via Postal Card
Overall Experience

I have been with Sunrise for many years. In the beginning, my late Husband and I spent many a happy holiday together. Since he died my children thought it an excellent idea for me to live here! I am happy, in my opinion, it is a very good home, especially for some residents who need a lot of help. One thing I do miss is more outing and sometimes evening entertainment.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret S (Resident / Service User) published on 24 April 2018 Submitted via Postal Card
Overall Experience

I find living here, so far, a pleasant experience. There is a choice in the food and on the whole it is more than quite satisfactory. The room I have is a fair size and comfortable with space for clothes etc. The staff are helpful and so far I have had no difficulties. There are lectures and group activities which I find interesting. The surroundings are pleasant, the staff helpful and, so far, it is an easy place in which to live. No complaints so far.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card
Overall Experience

A very good home for elderly people with dementia. Staff know the residents very well and many of them have worked at this home for several years. Facilities are good and the rooms and gardens have been upgraded recently.

Reply from Marketing, Marketing at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Resident / Service User) published on 31 August 2017 Submitted via Postal Card
Overall Experience

I am very happy here and find everyone very friendly, especially the staff.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R E (Resident / Service User) published on 31 August 2017 Submitted via Postal Card
Overall Experience

Since arriving at Sunrise, I have no complaints and all the are extremely helpful.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Resident / Service User) published on 31 August 2017 Submitted via Postal Card
Overall Experience

Generally satisfied.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin O (Son of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience
My parents are unhappy about all the various changes, having only been here 12 months.

Changes of people, carers and management. Also unhappy about the disruption caused by the refurbishment etc.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.

Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Resident / Service User) published on 31 August 2017 Submitted via Postal Card
Overall Experience

I am very happy here. It is like belonging to a large family.

Reply from Lewis Sluman, Digital Marketing Executive at Virginia Water Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Virginia Water.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Virginia Water Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 19 Feb 2025

    For 79-year-old Noreen McCall, knitting isn’t just a hobby – it’s woven into the very fabric of her life. A dedicated carer for over 52 years, Noreen has spent the...

Upcoming Events

There are no upcoming events for Virginia Water Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Virginia Water Care Home - Avery Collection.

Meet the Team (5)

Emma Wilson
Emma WilsonJob Title:General Home ManagerJoined: 2023

I started with Avery Healthcare in 2023. I have worked in the Health & Social Care sector since I was sixteen. I love to see people live in a care home, having their life fulfilled, making memories, and living life to the fullest! Working in our residents' home is a great honour, and I still love my work and what each day brings.

Julita Kantaite
Julita KantaiteJob Title:Deputy Manager

I have had the privilege of working at our home since 2010. I am truly passionate about ensuring our residents have the best quality care giving their families peace of mind.

The importance of my role is to ensure that all the care and clinical aspects are met beyond expectation and that both the resident and family are supported to their fullest.

We have a dedicated and knowledgeable team who work together consistently empowering residents to maximise their ability to preserve independence with safeguarding in mind for all individuals. We are a caring family home for our residents.

Samantha Wells
Samantha WellsJob Title:Activities and Volunteers Co-ordinator

Hi, my name is Samantha Wells and I am the Activities and Volunteer Coordinator at Virginia Water. I have been working here since August 2015.

I truly enjoy my job, getting to know all Residents individually and listening to their life stories. This is a chance to explore their past and gain an insight into their lives and some memorable and meaningful moments. At Virginia Water, we have a lovely activities team and we run the Live with Purpose Programme. This covers a variety of Activities enriching the mind, body and soul. There is nothing more rewarding than seeing our residents smiling, laughing and having a good time.

Julie Hamilton
Julie HamiltonJob Title:Head Chef/Dining Services Manager

I started my career at the iconic Waldorf Hotel in London which inspired my passion for hospitality.

Unsocial hours and the birth of my daughter made me rethink my career and hence the transition to care home catering for the past 15 years. I have never looked back. I really enjoy catering for all our residents’ dietary requirements. It’s a very rewarding job and a privilege to cook for them in their home. A birthday celebration never goes by without a personalised cake. My team also support special events in the home.

Claire Hilton
Claire HiltonJob Title:Business Administrator ManagerJoined: 2024

With over 20 years of experience in hotel management I was in search of a new challenge. In joining the team at Virginia Water care home in February 2024 in this business administration role I felt I could encompass my knowledge and experience and challenge myself to adapt it into the care sector. I felt very privileged to be offered the position and am already loving getting to know the residents and working with the team here in a very friendly and welcoming environment. Whether it be billing queries from the residents or work related queries from the team members I am here to assist and I get great satisfaction from helping others. Nothing is too much trouble to ensure our residents happiness and their family’s peace of mind.

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