St George's Care Home

5 Byfleet Road, Cobham KT11 1DS
Review Us
9.8 70 Reviews
  • St George's Care Home, Cobham
St George’s is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson’s and short-stay care.

The home has its own dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation. Furthermore, everything at St George’s is on one floor, making it easier for residents to find their way around. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

The home has a home for home atmosphere, pleasant communal areas, and a secure well-maintained courtyard garden, it provides a relaxing living environment. The home also benefits from its on-site pub, hairdressers and tea hut for all to enjoy.

All bedrooms have en-suite facilities, the majority lead out to the garden or courtyard area and all come with a 24-hour call system.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at St George’s, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK St George's Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sachin Rajkumarsingh (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is on the doorstep of Painshill, an 18th-century landscape park, filled with historical sites and beautiful views. The River Mole runs locally, perfect for guided strolls in the summer.

Parking

  • Lots of on-site parking available.

St George's Care Home Reviews (70)

9.8

St George's Care Home has a Review Score of 9.8 (9.818) out of 10, based on 24 reviews in the last 2 years.
Over all time St George's Care Home has 70 reviews.

Overall Experience
  • 56
  • 13
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Date Published
  • 70
  • 9
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  • 24
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Reviewer Connection to St George's Care Home
  • 21
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  • 13
  • 5
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  • 1
  • 1
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Total of 70, showing 1-20
Review from A P (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed for 8 weeks and I cannot thank the kindness of the staff.
All the staff are so helpful and kind with the patients, going out of there way to ensure there clients are looked after to a high standard.
As soon as I walked though the door on the first day I was acknowledged and made to feel
welcome and kept up to date with all issues.
Reply from Lisa Henderson, Customer Care Advisor at St George's Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kind" and "Helpful" being used to describe our Staff. Thank you for choosing St George's Care Home for your Mum's stay.

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Review from David H (Husband of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I wanted to raise a concern regarding one of the residents who frequently shouts, often quite loudly, both during the day and at night. I fully appreciate that this may be due to a medical condition or something outside anyone's control. However, I've noticed that it can be quite distressing for my
wife and likely for other residents as well, particularly at night when rest is so important. Could I ask whether there is a support plan in place for this resident, and whether there might be any steps that could be taken to help manage the situation, for their wellbeing as well as for those around them? I truly appreciate the dedication and hard work your team puts in under challenging circumstances. I raise this only out of a desire to ensure the best possible care and comfort for everyone. By way of context: while my wife was confined to her room for a few days, I was with her for around three hours (10.30 to 13.30) each day, during which time the shouting was constant and clearly audible.
Reply from Fran Donno, Customer Service Adviser at St George's Care Home

Thank you for your comments. Our resident's health and well being is an absolute priority, so, we will discuss your feedback with the home's manager to help them continually improve their service. Could you please also contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Nic H (Daughter-in-law of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been well cared for at St George's. The staff have been amazing, always welcoming and happy themselves. My MIL is always happy, enjoys her food there and all the activities that are provided as stimulation.
Reply from Lisa Henderson, Customer Care Advisor at St George's Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Amazing" and "Welcoming" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Sam C (Grandson of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first moment you accepted our father/ Grandfather into your care home, you went above and beyond for him and our family.
You included him and involved him daily in every activity that he wanted to be involved in. After coming from a home that just sat him in a chair all day, you provided
him with a quality of life again and his happiness and improvement was clear to see.
Just over a year he spent in your care till the day he passed and he was given the love and treatment any person could wish for for their relative. Thanks to each and every one of you for giving him a great last year of his life. love and best wishes. The Family
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you felt at ease with your Father/Grandfather in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Nicholas H (Son of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Level of dementia care provided by all staff is exceptional and to be honest that's all you need to know. My mum joined St George's Care Home a couple of months ago (Feb 2025) and I am very pleased with all aspects of the care she is and has received since. All staff, and I do mean all, are very cheerful,
welcoming and helpful. They all chip in to make the home a lovely welcoming home from home. The food is amazing, yes I've tried it. lol. Choices provided at each meal time for the residents and if they didn't like them they would find you something else to eat. Lots of activities are provided and in home visits like those from the animals are always received well. Recently my mum went on her first trip out and you could tell by her face that she enjoyed every moment. Again we could not be more pleased with such an excellent level of care, companionship and understanding of dementia showed by staff at the home towards the residents, like mum, or their family and friends.
Reply from Fran Donno, Customer Service Adviser at St George's Care Home

Thank you for your lovely words. It is so wonderful to hear that you are impressed with the high standards of care provided, delicious meals and the range of activities provided at St George's Care Home. We are so pleased to hear that your Mum is happy, safe and comfortable and we are glad to hear that you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Andrew P (Son of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a family with long and very positive experiences of working with St George's Care Home in Cobham. Putting our mother into a dementia care home was a daunting prospect at the start, but we soon realised she was in very good hands. We have all been part of the St George's community for the last
10 years. We really do appreciate everything that the staff have done for Mum and for us over this long period. The St George's team are all so different and come from such varied backgrounds, but they all have the care and wellbeing of the residents at heart. They are a very special team and we really value and appreciate their contribution to all our lives over this last period of Mum's life.
Reply from Lisa Henderson, Customer Care Advisor at St George's Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear that you felt at ease with your Mother in our care. It is great to hear that you thought the staff at St George's care home were a very special team. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from M C (Husband of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind, caring and are good in very many difficult situations.
Reply from Grace Langfield, Customer Service Adviser at St George's Care Home

We appreciate you taking the time to leave us your comments. We are glad we can be there to help during difficult times, and hope to continue providing your loved one with the best possible care.

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Review from A R (Husband of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife recently had a choking incident at lunch time and the staff took prompt action for resuscitation and recovery. Had it not been for their professional care the consequence could have been extremely serious. They called an ambulance and my wife recovered later that evening. I cannot praise the
staff highly enough.
I would like to add that all the carers are of the highest standards.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for taking the time to leave your kind words. We are so glad to hear that we were able to handle the incident that occurred so promptly and effectively. It is always nice to hear words like "cannot praise the staff highly enough" being used to describe our care. We hope to continue providing your wife with the best possible care and we look forward to seeing you again soon.

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Review from L D (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was placed in St Georges on 24th Dec 2024 for respite care. All we can say is how incredible the staff are, from the minute we arrived until she left everyone was so kind and compassionate and showered her with so much care.
The activities on offer were lovely, animal therapy, staff were
all so kind.
Even though she was only there for a few short weeks would definitely recommend the care home.
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Compassionate" being used to describe our care. Thank you for choosing St Georges for Mum's stay.

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Review from M B (Son of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been at St George's Care Home for 3 nights, but so far he has had an excellent experience, all the staff being very kind, patient and professional. It does feel like a real home which is all we can ask.
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your kind words. We hope St George's care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Denise K (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently passed away after spending more than four years at St George's Care Home. The staff are all amazing, supporting her with her personal needs with great dignity and care. I would have no hesitation in recommending this care home.
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your kind words. We are saddened to hear about your loss. We hope St George's Care Home did everything possible to make Mum's stay as easy as possible over the past 4 years.

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Review from S M (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to highlight the experience and care displayed by both carers and nurses, especially with regards to helping improve my mum's appetite and drinking. The nurse joined in a call with external assessors reviewing my mum's care needs, demonstrating their thorough knowledge of my mum's complex needs
and cognitive behaviour. The team genuinely care about my mum's well being. Their efforts have had a very positive impact on my mothers health.
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.

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Review from Linda M (Friend of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I came to see a very old and dear friend to both of us. We found him in good health and fine spirits. We spent a few hours with him sharing memories and discussing past adventures on our boats. We had a great lunch with him which was lovely. The staff we met were great and friendly. We
were joined by two other gentlemen who we also chatted with. And we were treated to a lovely piano recital - very much enjoyed.
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your kind words. It is always nice to hear from friends enjoying their experience with loved ones in the home. We are looking forward to seeing you again.

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Review from Y H (Friend of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a lovely morning in the pub with my friend and two other residents. Endless coffee supplied with cakes, delicious! We were offered lunch and had scampy and chips, very nice. One staff member in particular was exceptional, very caring and helpful. All in all a very enjoyable visit.
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review from S C (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, friendly staff. Always there to try and help if there's a problem. Overall happy with my father's care and when I visit he is happy too.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your father's stay as comfortable as possible and we look forward to seeing you again soon.

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Review from M A (Friend of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always received by staff with a smile. Passing through corridors all residents happy and peaceful and a very high standard of personal hygiene.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for your kind words. It's always nice to hear that our staff and home can provide a happy and peaceful environment for not just the residents but for their family and friends also. We look forward to seeing you again soon.

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Review from Heather P (Wife of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Immensely caring and responsive staff, always going the extra mile, especially the deputy manager. Also, the manager. Both of these people gave me kind support and understanding while providing appropriate care for my lovely husband.
Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for your kind words. We hope St George's Care Home did everything possible to make the transition as easy as possible for both your husband and yourself. We are very happy to hear you can feel at ease with your husband in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from S C (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good welcoming, very friendly staff, helpful. Any problem you tell them and its sorted. Nice care home, residents always look clean/tidy.
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from P S (Son of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father quickly settled into the Home; his health stabilised, and he has. outlived the assessment given to him by hospital staff prior to his entry to St. George's. This is due to the friendly, supportive, caring and attentive staff. There is a warm, communal feel to the place, which is cosy and comfortable,
with news of gardens. There are plenty of activities for residents. Last Christmas the Home was attractively decorated, and birthdays. celebrated too. As far as possible, this seems very much a home-from-home, providing peace, practical and and personal dignity. Visitors are. always welcomed and queries readily answered by administrative and nursing staff. I recommend this home highly, it provides great care and peace of mind.
Reply from Fran Donno, Customer Service Adviser at St George's Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our St George's family, and it is always nice to hear words like friendly and attentive being used to describe our care. We are very happy to hear you feel at ease with your father in our care. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.

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Review from Beverly M (Next of Kin) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My next of kin has been a resident for 8 years and has been cared for remarkably. The staff are always friendly and helpful and I know they care for her deeply.
Reply from Fran Donno, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like Friendly and Helpful being used to describe our staff and we are pleased to hear that you are impressed with the care provided at St George's Care Home. We hope to continue providing your loved one with the best possible care.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for St George's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for St George's Care Home is calculated as follows: ( (235 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 280 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St George's Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (8)

Sachin

Sachin Rajkumarsingh

Job Title: Home Manager Joined: 2021

I joined Bupa at St Georges in December 2021, I have got 20 years of experience in the care industry where I started as a carer and made my way up the ladder to the home manager position. I have previously managed another Bupa care home where we achieved an outstanding CQC rating for the home.

Vanessa

Vanessa Eugene

Job Title: Clinical Deputy Manager

I hail from the beautiful island of St. Lucia in the Eastern Caribbean. I have been a Registered Nurse for over 10 years. I have worked in general medical and surgical nursing, operating room and Intensive care nursing, and community nursing and I am also a certified Midwife.


I worked with the NHS at East Surrey Hospital for almost 3 years and during the initial covid pandemic. I recently left there and joined this fabulous team at St Georges.


I have had a passion for caring from a young age, and I am happy to help in any way to ensure the health and happiness of our residents and their loved ones.

Helen

Helen Forster

Job Title: Financial Administrator Joined: 2022

I started here as a financial administrator in March 2022 and have been working for Bupa for the last 9 years.


I am on hand for any support or advice in regard to any financial questions.

Kim

Kim Burden

Job Title: Receptionist Joined: 2008

As a Receptionist, I am the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity.


With lots of care experience and empathy, I love to have dealings with the residents and their relatives.

Margherita

Margherita Mangiaracina

Job Title: Receptionist Joined: 2022

After nearly 26 years in retail, working as an assistant manager, I decided to leave and do something different. I joined St Georges care home in January 2022 and I really enjoy working here.

Tomasz

Tomasz Czapczyk

Job Title: Chef Manager Joined: 2020

I am originally from Poland. I finished my studies in sociology and started working in the catering industry for the last 14 years.


I have experience supplying meals to schools and have worked in Italian restaurants, pubs and hotels. I started working at St Georges Care Home in March 2020. I am passionate about food and love to cater for everyone’s needs.

Amanda

Amanda Jackson

Job Title: Activities coordinator Joined: 2001

I have worked as the activity coordinator at St George’s since June 2001. As a young girl, I trained in fashion journalism at the London College of Fashion in Oxford Street.


I have previously worked as a journalist in local newspapers. I used to write a music column called Sound Scene whereby I interviewed new up-and-coming bands in the local area. My other jobs include working as a nursery assistant for local childcare providers and I was also a civil servant, working for the Inland Revenue.


I love my job - it is varied and each day is vastly contrasting. I work with a very effective team who all bring different qualities and strengths to the department. Ultimately as a team, we all work together to enrich the resident’s lives which is of course our central goal.

Roderick

Roderick

Job Title: Maintenance Operative

I have been working as a maintenance operative for many years now and really enjoy my job.

Frequently Asked Questions about St George's Care Home

What types of Care is St George's Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St George's Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at St George's Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St George's Care Home to the centre of Cobham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St George's Care Home to verify any information. View our terms and conditions. St George's Care Home has an Enhanced Service - more info.