What types of Care is Waverley Grange Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

What are the Facilities & Services at Waverley Grange Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waverley Grange Care Home to the centre of Farnham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Waverley Grange Care Home, 43 Waverley Lane, Farnham, Surrey GU9 8BH

Review from P B (Wife of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

Warm, friendly and caring atmosphere as soon as you walk into the door. Lively interaction between staff, residents and visitors. Everything is done to make the place feel like home.

Reply from Lisa Henderson, Customer Care Advisor at Waverley Grange Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. It is always nice to hear words like "Warm" and "Friendly" being used to describe our Care Home. We hope to continue providing your loved one with the best possible care.

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Review from Nirma M (Friend of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

I attended a 40th anniversary celebration of Bupa care homes at Waverley Grange Care home in July 2025 as a stall holder at the event. The staff had organised a range of events for the day, including singers, cooked food and activities for children in the garden. Children were welcome at the event.

The lady at the reception was very helpful and friendly when children and visitors needed to use the toilet inside the building.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are delighted to hear you could attend the 40th anniversary. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Rupert E (Son of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

My father moved to Waverley Grange after my mother passed away suddenly and his world was turned upside down. Unable to stay in the family home he'd shared with her for over 50 years, and having lost his life partner, he was scared, vulnerable, and sad.
Everyone at The Grange went out of their way

to welcome home to the home and in a relatively short period of time we noticed an improvement in his mental state. While he chose not to get involved with the activities, he started to feel at home in a relatively short period of time.
A man of routine, he knew what he liked, especially when it came to his food, and the cooks did everything they could to make sure that his boiled eggs were cooked to his preference and they even ordered different muesli in just for him.
All the carers and nurses work so hard at the home and nothing is too much bother.
Regrettably my father passed away recently but I'm sure the Grange gave us an extra few months with him that we wouldn't have had otherwise.

Reply from Lisa Henderson, Customer Care Advisor at Waverley Grange Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Michelle H (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My Dad was only in Waverley Grange for 6 days, the care he received was excellent, it was compassionate and holistic. It was a very warm and professional environment, and as a family we were all cared for in that week.We thank everyone who looked after him.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

Thank you for your kind words. It is always wonderful to hear words like "Warm" and "Professional" being used to describe the environment at Waverley Grange Care Home. We are very happy to hear you felt at ease with your Dad in our care and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from M D (Respite Resident) published on 29 April 2025 Submitted via Postal Card • Report

Overall Experience

I could not have found a better place for my needs.
Post-surgery, I needed recovery time and assistance before returning home.
Everyone at Waverley Grange could not have been more caring, supportive and kind. Questions were answered, and I was checked on at regular intervals to be sure all was well.

Many thanks to all who made my stay so good and beneficial.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your kind words. We are glad to have helped you and we are glad you felt at ease in our care. Thank you for choosing Waverley Grange Care Home for your stay.

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Review from E F (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Waverley Grange for four years and we are very happy with the care she receives and the facilities the care home offers. The staff really are like a big family, very kind and caring and we are always made to feel welcome. If we do have any concerns, they are dealt with

in an excellent, professional manner. My mum has a nice room and we have been able to put lots of photographs on the walls and bring some of her own furniture which helps to make it feel more personal and homely. It has been quite a journey for us to find the most appropriate and caring setting, close to where we live and we are grateful to all at Waverley Grange for making this possible.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are happy to hear you feel like Mum is a part of our Waverley Grange family. We hope to continue providing your loved one with the best possible care.

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Review from Sue S (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

Though sad that my husband needs to live in a care home, I cannot think of anywhere better for him to be.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your kind words. We hope Waverley Grange care home did everything possible to make the transition as easy as possible. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review from C C (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

Waverley Grange has been Dad's home for thirty one months now.
In his own words, he always says 'I am very happy here, and the food is good'. It is a bright, modern, friendly, welcoming home where the staff are very kind and caring and always do their best to look after Dad with outstanding respect

and care. There is a lovely reception conservatory area where, as a family, we take Dad for coffee and cake. It makes visiting Dad a joy. The management are always responsive, approachable and professional. We would wholeheartedly recommend Waverley Grange.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your kind words. It is always nice to hear words like "Friendly" and "welcoming" being used to describe our care. We look forward to seeing you again.

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Review from Ernest R (Husband of Resident) published on 15 January 2025 Submitted via Website • Report

Overall Experience

My wife has been a resident of Waverley Grange Care Home for a short time and during what was a difficult time for her settling into her new environment, she was shown the utmost care and respect by all staff. This was very important for her wellbeing and mine. It was very reassuring for me to place

the care of my wife in such good hands. A fact most apparent is how well Waverley Grange is managed. Every issue has been handled promptly and with the needs of my wife met by well-trained and competent staff. A special mention is given to the performance of the staff over the Christmas period. They maintained a cheerful and festive spirit throughout what could have been a difficult time for Residents away from their homes for the first time.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.

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Review from Catherine D (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My father moved to Waverley Grange for hospice care in November, as we were no longer able to continue caring for him at home after he deteriorated. We were worried that being in a care home might not offer him the same support we could, but allowing the staff to care for him meant we all got to spend

precious, quality time before he died. The duty of care, support and understanding was invaluable, and we cannot thank the staff enough for all their help and guidance at such a difficult and emotional time for the family. We'd really like to thank everyone who looked after him, you all made a very difficult situation manageable and gave him such dignity at the end that we know he died peacefully which is all we wanted. We will be forever grateful. You are a team of such lovely people; we cannot recommend you enough. Wishing you all a lovely Christmas and all the best for 2025.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

We appreciate you taking the time to leave us your lovely comments. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is wonderful to hear that you were able to spend quality time with your Father and that you felt supported and understood during these difficult times. Thank you for choosing Waverley Grange for your Father's stay.

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Review from S W (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My mother has been at Waverley Grange for 6 months now after being cared for by the family. Having been to the home for respite a few times when it was decided she needed care the only place she wanted was Waverley Grange. I cannot fault the service she and the family have received from the staff.
My

mother feels very safe and secure, and is very happy and settled.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

Thank you for your kind words. We are so pleased to hear that your Mother feels very safe and secure, as our resident's health and well being is an absolute priority. It is lovely to hear that your Mother has had such positive experiences during her stays at Waverley Grange Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from A F (Son of Resident) published on 6 January 2025 Submitted via Website • Report

Overall Experience

My Dad was in the nursing wing of this home for the last 8 weeks of his life. He was very frail and found communication hard at the end. The staff were amazingly kind and gentle and became true friends and supporters for both him and my Mum. The food was really wonderful and the kitchen staff careful

and creative with his fairly specific needs and preferences. I have nothing bad to say.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

Thank you for taking the time to leave us your kind review. We are glad to help you and your family through such a difficult time. It is wonderful to hear that you and your family felt supported through these times and that your Dad felt like a part of our Waverley Grange family. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Monica C (Wife of Resident) published on 15 November 2024 Submitted via Postal Card • Report

Overall Experience

Waverley Grange is a friendly and compassionate care home where all of the staff work together to make their residents happy and secure. There are many excellent activities for the residents to attend which provides company and mental stimulation. The meals are excellent, fresh and appetising and the

cakes are exceptionally good. I am welcomed by name when I visit my husband who despite his limited mobility is happy and content in the knowledge that he is well cared for and the patient staff anticipate his needs. Staff take residents to the lounge for activities.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Husband in our care. We are looking forward to seeing you again.

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Review from Julie W (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report

Overall Experience

Dad arrived 5 months ago. Having been diagnosed with Parkinson's some 20 years ago, it was heart-wrenching for our family to take the decision to place him into a home. From the initial meeting, to his arrival, Waverley staff were professional, yet warm and welcoming. They have continued to welcome

us all when we visit. Dad loves to be outside gardening (on his good mobility days). He has had some lovely feedback from the staff on his efforts in the garden area. It's lovely to see him receive nice comments. The majority of staff understand him/his illness better now, some not so, although we hope this will continue to improve. It's a shame that we have lost the customer portal recently. Albeit some information was not always 100% accurate, it was still a good source for us to check on him, on the days we were not able to visit. The communal areas are great to sit and play dominoes with Dad, rather than sitting in his room on every visit.

Reply from Rosie Smith, Customer Advisor at Waverley Grange Care Home

Hello and thank you for taking the time to write a review for the staff at Waverley Grange Care Home. We understand how difficult a decision it is to place a loved one in care and are thrilled that the staff have made this transition slightly easier for your family. It sounds as if your Dad has settled in well at the home and it must lift all of your spirits to hear such lovely words about him from the staff. We will of course pass on your comments about the customer portal to the home. We hope your Dad continues to enjoy his stay, best wishes!

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Review from Roy T (Son of Resident) published on 17 September 2024 Submitted via Website • Report

Overall Experience

First-time visit to a care home where my mother has been a resident for a few months. Good first impression with all staff appearing very friendly and competent. My mother has a lovely room overlooking and with access to the garden which is well-kept and inviting. Her room was well-appointed and afforded

her everything she could wish for as she looked to rebuild her health. It's pleasing to note that she has successfully put on weight, looks well and appears happy (it's been a while since I've noticed her smile but she is now). Time will tell just how well the home has performed but she is starting to make friends with other residents and is slowly coming out of her shell having spent many months living at home by herself.
There appears to be an air of peace and tranquillity at the home and a welcoming coffee/tea and slice of cake when you arrive. Hopefully, my mum will continue to enjoy her stay there for however long it may be.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. It is always nice to hear words like "Peace" and "Tranquillity" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Christine J (Daughter of Resident) published on 5 August 2024 Submitted via Website • Report

Overall Experience

At the age of 92, Mum was moved to Waverley Grange from the hospital for palliative care in February. Initially, Mum found it quite difficult to adjust, having lived independently, until a spate of ill health. After a few weeks, Mum picked up and was able to be moved downstairs, where she was able to

socialise with other residents and take part in whatever activities were going on. She particularly enjoyed the petting animals that visited and the outing to a garden centre. Sadly Mum passed away in early July. All of the staff were kind, caring and respectful to Mum, me and the family members that visited. It was thanks to the care and dedication of them all that Mum was able to enjoy the last few months of her life.

Reply from David Mclean, Customer Service Adviser at Waverley Grange Care Home

Thank you for your kind words. We are sorry for your loss. We are glad to help you and your family through such a difficult time. We hope Waverley Grange Care Home did everything possible to make the transition as easy as possible for your mum. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like she received the best possible care.

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Review from C A (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report

Overall Experience

Mum was made to feel welcome and has settled in well. She is enjoying the social activities. more outings would be nice for her.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care. We will certainly pass your comments on to the manager.

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Review from Sara S (Daughter of Resident) published on 22 May 2024 Submitted via Postal Card • Report

Overall Experience

My father spent his last few weeks in palliative care at Waverley Grange and I could not be happier with his care whilst there. All the staff were friendly, efficient, caring, incredibly warm and considerate, not only of my father but all of us who visited him. Whilst it's incredibly sad to lose someone,

I could not have asked for a better team to take care of my father in his final weeks.

Reply from Alison Horridge, Customer Advisor on behalf of the Team at Waverley Grange Care Home

We appreciate you taking the time to write us this lovely review. We are so sorry for your loss but hope that knowing your father was well cared for at Waverley Grange is of comfort to you. Thank you again for your kind words.

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Review from V G (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report

Overall Experience

We have nothing but high praise for the care provided at Waverley Grange! Moving from living independently to a small residential community at the age of 92 has been a huge change for Mum but all of the staff have been extremely caring throughout this transition. Nothing is too much trouble and the

highly personal approach has ensured Mum has quickly become part of the Waverley ‘family’. There is a wide range of activities to suit the interests of the residents and relatives are also welcomed to be a part of the social side of the home. We are regularly consulted on all aspects of provision, to ensure the home is meeting needs and it is clear they are continually striving to provide the best. We can certainly recommend Waverley Grange without hesitation and have every confidence in the quality of care being provided for Mum.

Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home

Thank you for your kind words. We are glad to hear Waverley Grange did everything to make the transition as easy as possible, and it's wonderful to hear that Mum feels like a part of our Waverley Grange family. We hope to continue providing your loved one with the best possible care.

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Review from P C (Sister of Resident) published on 13 February 2024 Submitted via Postal Card • Report

Overall Experience

I researched local facilities at a time when my brother was ready for discharge from hospital but didn't feel he could be safe at home. I spoke to one staff member in particular who was attentive and astonishingly efficient at handling with the hospital and making the transfer process stress-free at

a very stressful time. The care my brother has received has been first-class. He has confidence in every single member of staff.

Reply from Eden Tomlinson, Customer Service Adviser at Waverley Grange Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Brother in our care. We hope to continue providing your loved one with the best possible care.