






Bay House Care in Bexhill-on-Sea, is a thirty-three bed capacity, registered nursing home with a unique warm and homely feel, where residents enjoy a person centred approach to their individual care needs from experienced staff.
Each person is seen by the Care Team as a whole person, who does not just need to be cared for, but as a person who deserves to be cared for in a respectful, gentle...
Care Provided by Bay House Care
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The above fees are subject to a care needs assessment.
The price(s) shown are provided by the care home. Contact Bay House Care for full pricing details and T&Cs.
Contact Bay House Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Bay House Care Ltd
- Private Owned
Person in charge
- Jun Qi (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (32)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Flexible visiting times
Parking
- Off street parking at the front
Bay House Care Reviews (66)
Bay House Care has a Review Score of 9.8 (9.830) out of 10, based on 15 reviews in the last 2 years.
Over all time Bay House Care has 66 reviews.
Bay house exudes warmth and love, embracing all who enter. The buzz of a lively environment hit me as soon as the door was opened by a smiling face on my first visit 18 months ago. Mum has been treated with love, care and respect by everyone, whatever their role- maintenance, catering, admin, carers, housekeeping- all take the time to get to know her and her world, she enjoys her interactions with them all. Any health issues are dealt with promptly. Care and attention goes into Mum's daily life, from selecting clothes to wear, food to choose and where to spend the day, be it in her room or in the lounge. The staff do all they can to encourage socialising and participation in activities. The smiles are everywhere, Bay House feels like a home from home. Mum misses her old home of so many years but she is enjoying the company of her new family, a real bonus at her age. She has been given a new lease of life.
Thank you for your kind words and for your 5 star rating.
Can not find one fault with Bay House
Thank you very much for taking the time to review our home.
My mum has now been at Bay House for 18 months and us as a family cannot believe the love and care given by the staff and the food is delicious.
Thank you for your kind comments and for taking the time to review us.
My sister was very frail when she became a resident at Bay House in June 2023 until her death in February 2026. She was approximately six stone four pounds when she became a resident and within six months she was a different person, happy contented and, more importantly, had gained a good weight. She enjoyed outings to the beach, shopping nad restaurants with most of the other residents. She loved paintings and morning gentle exercises and activities. The staff are all caring, kind and approachable. I could alway feel happy when I could not visit knowing that she had the most wonderful care
Your kind words are much appreciated. Thank you for your 5 star review!
The care at Bay House is excellent. Although my mum is mainly bed bound, the staff are constantly in and out of her room making sure she is comfortable and well cared for. When visiting which I can do at anytime, I am made to feel welcome. There is always something going on in the residents lounge and the atmosphere is always good. The whole team are amazing & my mum is happy & safe & very well looked after
So grateful for your very kind words. Thank you for your review and 5 star rating.
I knew this nursing home was the right place for my dear husband the moment we stepped inside. The management and staff were so kind and welcoming, it felt like home. I could visit any time. I often had lunch with my husband. He couldn't have been in a better place.
Thank you for your lovely words and 5 star review.
All staff very friendly & caring, every residents seemed happy and the atmosphere was like one big family
Thank you for your review and for your 5 star rating.
Bay House is a wonderful care facility who go above and beyond for the resident and families. My mother-in-law spent what would be her last 4 months of her life and could not have received better care. The home is run efficiently by the manager who welcomes everyone into their family. I would highly recommend to anyone considering care for their loved ones
Thank you for taking the time to review our home and services.
My wife spent over seven months at Bay House after enduring difficult circumstances in the hospital, including severe grade 4 pressure sores. However, the care she received at Bay House was incredible, and the sores healed remarkably fast after her admission. The staff there were nothing short of amazing, and the service was exceptional. Despite their tireless efforts, my wife passed away. I am beyond grateful for the outstanding care and support we received during her six months at Bay House, and even after her passing. Words can't fully express my appreciation. Especially the manager's support!!!
Thank you so much for your kind words and 5 star rating.
I can't begin to explain how happy I feel that my father had his last two months with these wonderful people. They kept him happy and safe, and welcomed us into their family. I have the utmost respect for all of them, and as was pointed out, we became family. The two beautiful ladies actually took time to come to his funeral, but that's not to say that the manager and all the other staff didn't think about him, we are ever grateful that dad passed in such a loving environment.
Supporting the families is of the utmost importance for us. Thank you for your review and five-star rating.
Lovely warm place, brilliant staff and kind people. Amazing support from each staff member, very well looked after place and look after people very well. 10/10
Thank you so much for your review and five-star rating.
I am so glad we chose Bay House, having visited many other nursing home, they are just superb at what they do!
We are truly grateful for your review and for your five-star rating.
The care that my mother received was absolutely outstanding. The staff were so kind and caring, her overall health improved so much and in the months that she was there. We could not fault the care she had.
Thank you so much for your review and for your rating.
Thank you to the wonderful staff at Bay House Care. The quality of care which they offer is excellent, full of love and kindness. Our sister moved there a little more than a year ago, in a confused and unhappy state. The consistently thoughtful care gave her time to get well and with the right medication to begin to make a good recovery, giving us back our lively-minded sister. In her last days, every effort was made to keep her calm and comfortable and give her all she needed to skip quietly away. The family were also cared for and kept fully aware of what was being done and why. Bay House is an outstanding nursing and care home.
We are so grateful for your lovely words. Thank you very much.
Although Mum was with them a short time, she enjoyed the companionship in the communal lounge for her first few weeks and then as her health got worse and she became confined to her room and ultimately to her bed, the wonderful team, led by the manager, took such loving care of her and continued to ensure that she was connected to activates by bringing up small things that had been made in craft activities.
Throughout her care, the Bay House team were exceptional and made us truly feel that Mum and us were part of the family. It was lovely to hear Mum say "you don't have to worry, they look after me very well", in everything they did they went over and above. Sadly, Mum is no longer with us but we feel we have made so many new friends both with all the staff, other residents and their families.
Thank you very much for your kind words and five-star rating.
I cannot recommend Bay House Care highly enough. Our father has lived here for two and a half years and it really feels like a family home. The staff are amazing, so caring and thoughtful and I can't imagine anywhere that he would have been looked after better. We feel so lucky to have found a home for him here.
We are truly grateful for your kind words and for your five-star rating. Thank you.
My stepmother was 97 with cancer, COPD, spine fracture, etc. and so was moved from hospital to Bay House. What a fantastic decision to have chosen this nursing home. The care is second to none. My stepmum enjoyed her last two weeks of life so much that it was as if she was on a holiday. I cannot recommend this home highly enough.
We are very grateful for receiving your review and five-star rating.
The staff are all so kind and thoughtful, my mum was made to feel like a part of the family and every time I visited I was welcomed and instantly felt at ease and equally a part of the family they have created.
Bay House Care is such a warm and welcoming environment for everyone.
We are truly grateful for your kind words and five-star review.
The manager put my mind at ease about my husband coming into a care home. I looked at other homes before making my choice but I knew Bay House Care was the right place for us. The care is excellent, anything needed the carers are there for him. The staff and management have made me feel part of their family. I have lunch with my husband and we go out to the seafront and join in with the activities and entertainment. The management team is always there for me.
Thank you for your kind words and we really appreciate your five-star review.
Since my nan has been in their care she is always clean, happy and well looked after.
The home itself is always immaculate inside and out. Staff are always happy and very helpful and hands-on with residents. The staff treat the residents like family and are always making an effort for residents to engage in activities (indoor and outdoor).
The food always looks amazing and all residents are given a menu to help them make the choice of what they would like to eat.
Overall myself and my family have never felt so at ease since she became a resident at Bay House. It fills our hearts to know that Nan is happy and safe in her new home.
Thank you so much for your 5-star review and compliments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bay House Care.
There are no upcoming events for Bay House Care.
Awards / Recognitions (1)
- 25 Nov 2011Recipient: Bay House Care
Accreditations
There are no accreditations posted yet for Bay House Care.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Bay House Care
What types of Care is Bay House Care registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bay House Care have?
There are 32 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Bay House Care?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bay House Care to the centre of Bexhill-on-Sea?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bay House Care to verify any information. View our terms and conditions. Bay House Care has an Enhanced Service -more info.