Review from Lou T (Resident) published on 16 December 2024 Submitted via Postal Card • Report

Overall Experience

I am delighted that my family and I chose Claydon House as the most suitable nursing home for my needs. Not only situated in a lovely crescent, but a clean and well managed home. We looked at plenty of nursing homes which were frankly grim. The staff here are simply lovely. All of them are friendly,

helpful, kind and east to chat to.

Reply from Home Manager, Home Manager at Claydon HouseThank you so much for your thoughtful review, we're delighted to hear that you're happy living at Claydon House and our team are taking good care of you, it's an absolute pleasure to have you as part of our community! We know how difficult it can be finding a home that suits your needs and offers the high standard of care, facilities and cleanliness that you deserve - we're so pleased that you chose Claydon House and that you're happy with your decision! It's so lovely receiving feedback like this from our residents, particularly your wonderful comments about our kind and helpful care assistants as well as the cleanliness of our home that our domestic team work so hard to maintain. They will be delighted to read your review! Thank you again for taking the time to share your feedback and for your trust in our team.

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Review from L D (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report

Overall Experience

Claydon House provided a comfortable and caring home for my dad in his last weeks and the staff was excellent, very patient, kind, and compassionate. They took really good care of him which isn’t easy when, at times he could be rude, aggressive, and racist. People say that old people are stuck in their

ways but I disagree. It’s never too late to learn to be anti-racist and I hope that he did try. I hope he provided some laughter and joy too with the warm side of his personality. Sadly I was not notified he was dying and I therefore missed that one chance to say goodbye and to sit with him in his last hours/moments which is what I would have loved to have done and I know he wanted that too and couldn’t vocalize it at that vital time. I would urge anyone reading this to make a very clear ‘end-of-life plan’ detailing who to contact with phone numbers and specific wishes. I was reassured that a kind staff member who he liked was with him when he died, I wish it had been me.

Reply from Home Manager, Home Manager at Claydon HouseThank you for your review of Claydon House. We are very sorry for your loss. We hope we made your Dad's time here as peaceful as possible. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review from Lucy B (Daughter of Resident) published on 4 March 2024 Submitted via Website • Report

Overall Experience

The team at Claydon House offered excellent care to my father. They established strong personal relationships, getting to know him as a person and always treating him with respect. Their practical care of him was equally good, attentive to his changing needs and proactive in identifying anything needing

attention. Highly recommended.

Reply from Home Manager, Home Manager at Claydon HouseThank you for taking the time to share your review of Claydon House and for your kind comments. We were dedicated to supporting you as a family while your father was in our care and his wellbeing was our utmost priority to the team at Claydon House. We are delighted to know that you were happy about his care and the close personal relationships we established. We will share your feedback with the team. All best wishes.

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Review from Julie O (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report

Overall Experience

My elderly father has moderate to severe dementia and needed a respite stay. I work in the NHS locally and know from colleagues and service users that Claydon House, Lewes, has an extremely good reputation. I did not hold out much hope of getting our father in there but miraculously, there was availability

for him. He stayed in the dementia unit which has gorgeous bedrooms, lovely cosy, friendly, homely lounges, and all set in beautiful surroundings. The food was delicious and plenty of it! All of the staff without exception were so friendly, helpful, accommodating, breathtakingly patient, and so kind. Everyone there genuinely cares about their residents and takes the time and effort to get to know individuals' quirks, likes and dislikes, and routines. The care and compassion shown was second to none. The activities and events laid on were marvellous. I cannot thank everyone there enough. I can recommend Claydon House extremely highly without hesitation.

Reply from Home Manager, Home Manager at Claydon HouseThank you for your kind words and recognition of the team at Claydon House. The care, services and support we deliver as a team to your father and whole family is extremely important to us. We are pleased to hear about all the aspects of care that have had a positive impact on your father. Your feedback will be shared with the whole team at Claydon House.

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Review from Nicola P (Next of Kin) published on 25 January 2024 Submitted via Postal Card • Report

Overall Experience

My elderly friend arrived at Claydon House after a very traumatic few months. Losing the sister who cared for her meant I had to move my friend quickly from their home.
Over the transition and settling in, I have found the management at Claydon House so kind and supportive. They have been personally

involved in reassuring and bonding with my friend. All the staff wants to make things as easy, manageable and positive for me and my vulnerable loved one. First class so far!

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Review from Helen S (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report

Overall Experience

Congratulations to the wellbeing team at Claydon House for a great Christmas party on the 22nd of December 2023. Everyone had a good time and it was lovely for so many families to attend. Thanks also go to the catering team, the food was beautifully presented and delicious! The raffle, pass the parcel,

activities and the faces on the marshmallows were all really fun! Everyone is made to feel welcome at Claydon House, there is a lovely, relaxed and homely atmosphere. Everyone is encouraged to join in and have fun. My mum really enjoys the activities and is still talking about the trip to the pantomime. Thank you to everyone at Claydon House for providing so much love and kindness to those who are home and their families.

Reply from Home Manager, Home Manager at Claydon HouseThank you Helen for taking the time to leave us a review and for your lovely comments about our home and team. It is wonderful to hear that you and your mum enjoyed our Christmas party and that she also enjoyed her trip to the pantomime. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Robin T (Son of Resident) published on 6 December 2023 Submitted via Website • Report

Overall Experience

We are looking for a Care Home for my mother, who has quite advanced dementia, and I have a small road trip on Friday to visit four homes. Claydon House was the run-away winner. The staff were amazing (thanks to one member of staff for taking the time to show me around). The house interiors are exceptional,

and the bedrooms feel cosy and high-end. I may move in myself!
There is also a lovely garden that is 100% wheelchair accessible - not very green in November, but I bet it is a lovely place to spend an afternoon in the spring and summer. I hope that Mum will be moving in soon.

Reply from Home Manager, Home Manager at Claydon HouseThank you, Robin, for taking the time to leave us a review and for your lovely comments about our team and home. We are pleased to read you enjoyed your visit and look forward to welcoming your mum into the home. Your feedback has been shared with the team.

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Review from C M (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report

Overall Experience

Mum is well-cared for, safe and happy. Thank you to all at Claydon House.

Reply from Home Manager, Home Manager at Claydon HouseWe would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team at Claydon House and thank you again for the review.

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Review from D P (Sister of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

My relative has been a resident of Claydon House for over six years in the dementia wing. Throughout that time -and as their condition has become more advanced - they have been treated with care, kindness, thoughtfulness professionalism and, dare I say it, love. A variety of activities make the home

lively. It’s clear the staff aim to do their best, even when circumstances are trying. All the staff know the names of the residents and greet them warmly, creating a lovely homely feeling. It’s given me huge peace of mind as I feel my relative is in professional and caring hands.

Reply from Home Manager, Home Manager at Claydon HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that your family member is receiving such great care at Claydon House and that the variety of activities are enjoyed. I will pass on your kind comments to the whole team.

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Review from Daphne H (Wife of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

My husband has been in Claydon House, Lewes for over two years and during that time he has received excellent care. The manager and staff are all very friendly, caring, kind and professional and always make me feel very welcome each time I visit, which makes it so much easier for me. The house itself

looks wonderful since the refurbishment. My grateful thanks to all.

Reply from Home Manager, Home Manager at Claydon HouseDaphne, thank you for your lovely comments. The care and services we deliver as a team to those living in our communities and their families is extremely important to us and we agree that Claydon House is looking wonderful since its refurbishment. Your feedback will be shared with the team.

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Review from Ruth H (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident at Claydon House for eight months. She has responded well to the calm and friendly atmosphere. She enjoys the kind support and friendship of the staff and other residents.
She regularly participates in a wide range of activities that are creative and designed with residents’

wishes in mind.
The recent refurbishment has created attractive and comfortable places for relaxation, dining and activities. Her room is well-equipped and always clean.
Claydon House is well managed. Staff appear to be well supported by their managers and to enjoy their work. There is always someone available to help where necessary. Relatives are regularly informed about, and involved in, current arrangements and future plans.
I am very grateful to all the staff at Claydon House for their care and support.

Reply from Home Manager, Home Manager at Claydon HouseRuth, thank you for your fantastic review and positive comments regarding Claydon House and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities and events should they wish. We agree the home is looking wonderful since its refurbishment and the communal spaces offer a calming, relaxing environment for our residents. Your feedback will be passed on to the team.

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Review from Sarah F (Niece of Resident) published on 3 April 2023 Submitted via Website • Report

Overall Experience

My dad and my aunt, and my grandad before them, all spent their final days at Claydon House. My dad and aunt were both very unwell at the time of being referred and needed nursing care. The staff were amazing and provided the highest level of care, they did everything they could to keep them comfortable.

As well as meeting their everyday needs they were able to spend time with them. The management of their needs and the home was also of a very high standard, any issues were raised with me along with help navigating some of the processes and systems to get them the best level of care for them. I would recommend Claydon House, it is on the more expensive side but you get what you pay for and they went out of their way to meet my aunt's needs. My experience with cheaper homes is not that great.

Reply from Home Manager, Home Manager at Claydon HouseSarah, thank you for your kind words and recognition of the team at Claydon House. We are really sorry for your losses and we hope we made your dad and aunts’ time with us as peaceful as possible, as well as your grandad before them. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments will be passed on to the team.

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Review from L H (Regular Volunteer) published on 16 March 2023 Submitted via Website • Report

Overall Experience

I visit Claydon House regularly as an Extraordinary Eucharistic Minister taking Communion to individual Catholic residents accompanied by a member of the entertainment team.
It is notable, that the residents are treated with kindness, dignity and compassion by all members of staff as they go about

their daily duties. I have witnessed that those who cannot communicate easily with words are acknowledged by their nonverbal cues. Claydon House is welcoming and warm to all who cross the threshold.
During the relaxation period after total pandemic restrictions, proper attention was given to infection control, but the management provided me with access to testing and equipment to enable me to see residents in a safe manner. Thus, not only are the physical and emotional needs of residents attended to, but there is a genuine concern that individual spiritual needs are also recognised and met if possible.

Reply from Home Manager, Home Manager at Claydon HouseThank you for your lovely comments. The care and services we deliver as a team to our residents is extremely important to us, including providing for their spiritual needs. Your feedback will be shared with the team.

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Review from R B (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report

Overall Experience

My mum enjoys living at Claydon House Care Home. Staff are very caring and attentive. Lovely environment. Fantastic food. Excellent activities, a lot to keep Mum mentally stimulated.

Reply from Home Manager, Home Manager at Claydon HouseWe are so pleased to read your wonderful comments about the care your mum received. We are so pleased that she enjoys the variety of activities and food available. The team will be thrilled with your feedback – many thanks.

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Review from Martin H (Son of Resident) published on 7 February 2022 Submitted via Website • Report

Overall Experience

My mother was a resident at Claydon House Care Home for over two years. Throughout that time I was impressed by the kindness and attention of the staff who cared for her, although she was not always the easiest person to care for. Although times were very difficult (because of Covid) and there was extra

work to do they seemed to go out of their way to be kind and spend a little time with her when they could. As well as this, she was always kept safe and in good physical shape. The management of the home seemed exemplary with good communication of what was going on, help with the timing of visits etc and all in a friendly way. I am happy to give it five out of five overall with one small complaint that I was not always kept up to date with her physical condition, for example, if she was ill.

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Review from Jane B (Daughter of Resident) published on 14 December 2021 Submitted via Website • Report

Overall Experience

Dad is generally content and the staff understand his needs and quirky behaviour. They are patient and treat him with kindness and respect. He can look a little dishevelled sometimes, but I understand with dementia patients the need to wait for the right time for a wash and brush-up!
Dad's room is

clean and tidy and his bathroom spotless. His room could do with a lick of paint and I don't like the synthetic bedding (Dad has a couple of cotton sets from home). The crockery can be a bit grubby and there is a lot of white bread! I think Dad enjoys his meals though. He is certainly not wasting away!
The communication from management, especially during Covid, has been exemplary. Reception answers calls without fail and are extremely helpful and friendly.
I would really like to thank everyone for looking after my dad and how grateful we are to know he is in safe hands. He is a shadow of his former self but his quality of life is certainly enhanced by the excellent care he receives.

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Review from Michele M (Daughter of Resident) published on 12 November 2021 Submitted via Website • Report

Overall Experience

Claydon House nursing and care staff have been fantastic during my dad's recent illness. They rang every day with updates and the care he received was excellent. We have been able to visit him regularly, and also take him out for walks until his illness.

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Review from T W (Wife of Resident) published on 12 November 2021 Submitted via Postal Card • Report

Overall Experience

Staff very good.
Happy with care given.
Cleaning could be better.
Bed linen is poor.

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Review from D S (Daughter of Resident) published on 12 November 2021 Submitted via Postal Card • Report

Overall Experience

Staff are good, very kind to residents. My dad has difficult times and the staff have always handled the situation with kindness.
Only negative, cleaning could be better. Bed linen needs replacing. I have now purchased bedding for my dad's room.

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Review from H R (Resident) assisted by family/friend published on 3 November 2021 Submitted via Postal Card • Report

Overall Experience

I have been at Claydon House Care Home for a month and I'm really happy with the home. I really like the staff and feel well cared for. I really enjoy the wide range of activities, particularly the music events. I also like the lovely accommodation, the location is great and enables me to visit beautiful

parks and great shops and restaurants. I also really like the fact that my son can easily visit me from London.

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Claydon House

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Claydon House Reviews (75)

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