Claydon House

8 Wallands Crescent, Lewes BN7 2QT
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9.8 75 Reviews
  • Claydon House, Lewes
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Care Provided by Claydon House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1782
  • Self-Funded Nursing Care: from £2031
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2000
  • RESPITE Self-Funded Nursing Dementia Care: from £2000
The price(s) shown are provided by the care home. Contact Claydon House for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Lesley Andrew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • Family and friends are welcome to visit loved ones at any time they choose. The home offers 100% visiting time flexibility.

Parking

  • There is on site parking available for visitors

Are you the Owner/Manager of Claydon House? View your Advertising Options

Claydon House Reviews (75)

9.8

Claydon House has a Review Score of 9.8 (9.828) out of 10, based on 21 reviews in the last 2 years.
Over all time Claydon House has 75 reviews.

Overall Experience
  • 54
  • 17
  • 3
  • 1
  • 0
Date Published
  • 75
  • 9
  • 13
  • 21
  • 54
Reviewer Connection to Claydon House
  • 31
  • 12
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 75, showing 61-75
Review from E B (Daughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claydon House is a lovely home in a beautiful setting. The staff are helpful and kind. The home is a safe environment for elderly people and has a calm atmosphere. I particularly like the variety of communal rooms, especially the conservatory. There is an interesting range of activities to stimulate
the resident.
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Review from MB (Daughter of Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with care. Naturally, there have been exceptions at times with certain staff. However, it is recognised they have a difficult job.
Reply from Karen Grainger, Home Manager at Claydon HouseThank you for taking the time to review Claydon House, we really appreciate your feedback. At Claydon House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, allowing us to be able to provide person-centred care and spend valuable time with our residents. We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.
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Review from Barbara J (Daughter of Resident) published on 21 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since entering Claydon House three years ago, my mother's dementia has gradually taken hold and caring for her has been quite difficult at times. However, this has not detracted from the wonderful care she receives from the staff and I have peace of mind what Claydon House can do for her, what I no
longer am able to.
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Review from Matthew S (Son of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The evident affection that the staff displayed during my Mum's stay in Claydon House, made the experience very satisfactory.
It was clear that the high standard of care and support among the staff derived from the principled and professional approach taken by the management to the social, medical
and administrative needs of the residents
My thanks to all who cared for my Mum.
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Review from Katie L (Niece of Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I were very happy with the care provided to my aunt. All the staff were so kind and caring. They always kept her fresh and clean and kept comfortable. The manager and her team made sure my aunt's wishes were carried out regarding her care. All were so kind to both of us, felt very supported.
All the staff were always professional well turned out and respectful to the residents.
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Review from Margaret G (Relative of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If we put my relative in Buckingham Palace we couldn't have done better. I feel that she received excellent care whilst at Claydon. It is not an easy job to get excellent care. The patience that the staff had with her was extremely kind and caring. We as a family were always made to feel welcome. The
gardens look very good.
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Review from Dick (Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unable to find a vacancy in my home town, I arranged for 1 weeks respite care at Claydon House after a total knee replacement operation. In the event, a further complication was discovered before I was discharged from the hospital - I have an enlarged prostate gland requiring use of a catheter and my
stay extended to a total of 15 days. Throughout this time I could not have had better care- the staff at all levels went beyond the call of duty to be pleasant, helpful and kind. There were no faults to be found in that respect. In design my room had minor faults especially in the bathroom where cabinet with deep set mirror had the door opening the wrong way and an inaccessible and non working internal light, shaving was a problem! I believe some corridors were not wheelchair friendly.
Reply from Karen Grainger, Home Manager at Claydon HouseThank you for your positive review of your recent stay at Claydon house, we are delighted that you were so pleased with the level of care that you received and thank you for your comments about our helpful staff and the overall standard of the home. We would like to apologise for the minor faults in your room and thank you for bringing them to our attention. We are currently reviewing all the fixtures and fittings in our rooms in order to improve the facilities that we offer to residents when they stay at Claydon House.
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Review from Paula P (Daughter of Resident) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I immediately felt at home when I first visited Claydon House. I was looking for an exceptionally clean home, caring staff and homely atmosphere where by my mother would be very well looked after. I found that at Claydon House. The manager is an exceptional character and is hands on and communicates
with staff, residents and their families. I am very pleased my mother is in Claydon House.
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Review from Shirley R (Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first experience I have had of a care home - and so far is if very pleasant. Good food and very pleasant - good food and comfortable. If I cannot be in my own home, this is so far a very pleasant experience.
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Review from Belinda M (Daughter of Resident) published on 8 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first visit to view the home was one of warmth and welcome, which continued throughout dad's stay. The staff made us feel comfortable and safe about leaving dad in their care. The manager was approachable and any problems were dealt with swiftly. I would recommend this home to anyone with an elderly
relative. I am a health care assistant of 25 years myself and know what to look for in regard to bad practice and I am glad to say observed none. I'd like to say a big thank you to the manager and all the staff at Claydon House.
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Review from Anna C (Daughter of Resident) published on 8 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Claydon House six weeks ago and is being very well looked after. The management and staff here are second to none, the building although needing a bit of renovation, as older buildings do, is open, light, warm and welcoming. The food is extremely good, with choice at every meal, but
it's really the staff, patient. caring and cheerful who are the stars. Nothing is too much trouble for them!
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Review from Elizabeth S (Wife of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I can say coming through the door, I felt at peace. Staff waved, big smiles. Staff couldn't do enough, we were as cared for as my husband. From the word go we trusted everybody. The first staff member was brilliant, tremendous staff they are all an asset so kind to my husband. We now miss our visits
to Claydon. We valued the head chef and his Christmas dinner which we attended with my husband. Little things matter the most when we loose our loved ones.
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Review from Joyce S (Wife of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service and care the staff show you can't fault them, nothing is too much trouble, when you arrive you are greeted with a smile and a cheery hello. Even though you know how hard they work, they are always ready to ask how you are feeling today.
The residents have so much going on for them, they
all seem happy, the food is good, something different every day, you could't ask for anything more. A good home.
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Review from J C (Daughter of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum was well looked after in the four weeks of respite. Some of the furniture, fixture and fittings were very shabby and needed attention.
Reply from Karen Grainger, Home Manager at Claydon HouseThank you for taking the time to review Claydon House, we really appreciate your feedback. We always welcome the chance to improve, and are currently reviewing opportunities for refurbishment and renovation in the home. At Claydon House we take great pride in ensuring we deliver high quality care and facilities for all of our residents to enjoy. We hope you will continue to share your thoughts with us in the home and we look forward to seeing you again soon.
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Review from Bryony (Daughter of Resident) published on 28 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Claydon House for 9 years. She has just celebrated her 100th birthday. The staff worked very hard to give her a wonderful party, which I and all the family hugely appreciated and which made my mother very happy. The staff are really lovely. They are sensitive and kind
and treat my mother with dignity and affection. The chef deserves a medal. He not only provides delicious, nutritious food but is always gentle, kind and flexible. The activity coordinators, the nursing staff and care staff, the house keepers, laundry, kitchen staff are brilliant. Many thanks to all.
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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Claydon House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Claydon House is calculated as follows: ( (204 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 239 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claydon House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claydon House to verify any information. View our terms and conditions. Claydon House has an Basic Service - more info.