Barchester Dudwell St Mary Care Home

Etchingham Road, Burwash, Etchingham TN19 7BE
Review Us
9.7 122 Reviews
  • Barchester Dudwell St Mary Care Home, Etchingham
With its own extensive grounds, Dudwell St Mary is conveniently situated on the outskirts of Burwash Village, East Sussex, a very short distance from both Etchingham and Heathfield, 15 miles from Tunbridge Wells, 16 miles from Hastings and 19 miles from Eastbourne.

Dudwell St Mary is a stunning home based on the site of a former convent, with historic character and beautiful features and is tastefully decorated.

They provide first-class care for dementia in the Memory Lane community along with nursing and residential care in appropriate communities in the beautiful home. Respite breaks are also available in the home with both the needs of residents and their loved ones being well catered for.

This team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person, which includes a personalised lifestyle plan offered through meaningful activity and one-to-one time.

Nothing is too much to ask here at Dudwell St Mary and welcome visitors in at any time to come and meet the general manager and have a look around the home, as well a piece of homemade cake and a drink too!

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Nursing Care: from £1840

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Dudwell St Mary Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Rich-Spice (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment will always be completed prior to any move in
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (43)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Dudwell St Mary is situated in the heart of 'Kipling' country with large extensive grounds that overlook the Dudwell river valley. Why not arrange a visit to see for yourself, guests are always welcome to visit and to join residents for lunch. The home is situated just one mile from Etchingham station

Parking

  • Dudwell St Mary Care Home have own on site parking facilities.

Barchester Dudwell St Mary Care Home Reviews (122)

Total of 122, showing 101-120
9.7

Barchester Dudwell St Mary Care Home has a Review Score of 9.7 (9.683) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Dudwell St Mary Care Home has 122 reviews.

Overall Experience

  • 92
  • 29
  • 0
  • 1
  • 0

Date Published

122
8
12
27
95
Overall Experience  Overall Experience 4.0 out of 5

We are very happy with our fathers care at Dodwell St Mary. The home is very clean and tidy and there has been investment in decoration. The food is good and so is the nursing care. My dad is on a dementia ward which is always challenging but the staff treat him with dignity and care. We are very pleased
with the manager and staff.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

I am delighted that you are happy with the care of your father. We are pleased that your father has settled very well in his new home and we thank you for the support and being part of our team to ensure your fathers stay is as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Our stay at the home has always been welcome by all the members of staff in all areas we go to. My father has enjoyed his time at the care home and is always happy to return back after he goes out, which he does regularly. The care home is always being re-decorated where and when needed and I look forward
to seeing the rest of the complex completed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother loves the home and receives excellent care, she has made many friends and tells me how happy she is.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thanks for posting a review of our nursing Home. We are pleased that you have found the home to be lovely and every aspect of our service to be excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Caring, clean and tidy. Good food and having a nice approach, which in my opinion is all one can ask for when this is happening in one's life.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for posting a review of our nursing home. We are delighted with the feedback that the staff are caring, and the home is clean and tidy. We are also pleased that you feel the home has nice approach and the food to be good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I do like it here. The manager is lovely. The food is good, I can have as much as I like. There is lots of company.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for taking time to share your views about your living experience at our home. We are delighted that you have made friends and your complimentary remarks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing, it was such a relief for my mother-in-law to be in such a great place and to know she is safe, happy and looked after.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for posting a review of our nursing home and we are pleased that your Mother in-law has settled very well and she is complimentary about the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

My father was transferred here at short noticed due to the death of my stepmother. I have found all the staff very helpful and respectful.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for taking time to review our home and we are pleased that you have found the staff helpful and you are likely to recommend our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Lovely relaxed atmosphere. Respectful to residents, staff. Always friendly and helpful. Renovations to the building are being carried out sympathetically towards the residents with minimal disruption seen.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for posting a review of our nursing home. We are pleased to read that Dudwell St Mary has a lovely and relaxed atmosphere. Your comments about staff being respectful, friendly and helpful is much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

At a distressing and disturbing time Dudwell are providing some much needed stability and calm in all our lives.
The nurses go out of their way to keep us informed in a reassuring and timely manner. The carers treat people with honour, dignity and respect.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for taking the time to share your views about the care and support that your mother is receiving. I am delighted that the staff keep you updated in a timely manner and that you have found this reassuring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I have been at Barchester Dudwell St Mary Care Home since September and has settled in really well, although naturally, it took me time to get used to a change of environment. The staff have been excellent and caring and friendly. I would like to see more activities laid on during the day as we only
have one per week on a Monday. Otherwise, all is fine.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for your review and we are pleased that your mother has settled well in our nursing home. We are pleased to confirm that we have a weekly activity schedule covering a range of activities that is given to our residents and also displayed in the home.
Our activities are planned and shaped by interest of our residents and we know your mother likes musical entertainment and exercises.
Our residents are encouraged to participate in our activities. However, we also respect their choices.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I found the staff helpful, friendly and caring without exception.
The accommodation was very comfortable. The food was pleasant and adequate. The activities were interesting especially the land girls.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care my grandmother receives is second to none. All staff show respect and really care for my nan and staff are welcoming to relatives. Nothing is too much trouble for them. Nan is kept clean, tidy and happy. Her room is personalised to her. The staff are always close to hand for advice and help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The entire team from manager to all care staff have consistently provided excellent care for my Grandmother over the past 2 1/2 years. The carers treated my Gran with compassion and dignity as well as great patience. The team appeared happy and stable creating a lovely homely atmosphere on memory lane.
When my gran was dying all the carers were so kind, gentle and respectful. Out of the 4 homes my gran experienced, Barchester Dudwell St Mary was by far the best in every way!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My husband suffered 18 years of PD and diagnosed with myeloma in February 2016 and spent the last six months of his life at Dudwell St. Mary. Management - any issues I raised were resolved quickly and tactfully. Nursing - a very efficient team who delivered complex medication largely on time. Carers
- never complained about what they were asked to do, however often. I felt all these highly professional people also became our friends. I was welcomed and invited to share a meal with my husband. End of Life - sensitive and caring. All personnel took the time to talk to my husband and me, whenever.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Exceptional. Conscientious. Impeccable. Safe. Trustworthy. 10/10


The needle in the haystack when it comes to finding the very best care home, with the very best care, the very best staff, and the very best manager.


Add to all of the above, and more in terms of praiseworthy, Dudwell is a haven

of peace, calm and beauty.


My mum is here now and I cannot recommend it highly enough.


Absolutely Outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My wife is being cared for in a very kind and loving way. She is treated as an individual. The staff take time to listen even when really busy. Response to call bells is prompt. Choice of food is always given. It is a happy and caring place. I spend six hours a day with my wife to have time to observe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and caring- father settled in well. More staff could be with residents at meal times. Some residents who become agitated and verbal could be encouraged to engage with others activities so as not to upset quieter, vulnerable residents. Some residents find language and behaviour of
others upsetting- maybe use quieter area for quieter residents as can be upset.

Reply from Tom Holloway, Senior Digital Marketing Executive at Barchester Dudwell St Mary Care Home

Thank you for your invaluable comments. We have reviewed the staffing on the first floor during meal times and have seconded more staff to assist the care staff at these busy times. We will continue to monitor the situation. We are sorry that we cannot provide a quieter lounge area on that particular floor but there is a much quieter lounge on the ground floor which is accessible to all and which all residents and relatives are welcome to use as required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I believe it is the next best place to home. Everyone treats you very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Everyone is friendly, they make you feel at home. They really cater for my needs here. The activities are lovely. I really enjoy the dog visits and the musical entertainment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

As a family we are very pleased with the care my mother and father are receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Barchester Dudwell St Mary Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Barchester Dudwell St Mary Care Home is calculated as follows: ( (233 Excellents x 5) + (57 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 306 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Dudwell St Mary Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Sep 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 07 Aug 2025

Two Dementia nursing

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (36)

Loading...

Meet the Team (8)

Emma

Emma Rich-Spice

Job Title: Senior General Manager

Joined: 2023

Hi. My name is Emma Rich-Spice and I am the General Manager at Dudwell St Mary.


I trained in mental health and care management and forensics as a degree and have been managing adult nursing and complex care home services now for over 20 years. I bring a deep and caring knowledge of how to ensure the care given to you and your loved ones is at a standard you would expect and more so. My door is always open for a coffee and a chat for all. Care is a huge passion of mine, one of which has led me to the House of Lords to positively champion adult social care and those who live and work within.


For me, kind, caring, personalised and holistic care should be at the heart of everything my team and I will provide for you and we will take the time to get you know you and deliver the best service we can to your wishes to live as independent life as possible.


To be able to make a difference and share a part of your journey with you is something we find humbling and rewarding and cannot wait to meet you when you come to visit us or come into our care.

Oana

Oana Vieru

Job Title: Clinical Deputy Manager

Joined: 2022

My name is Oana and I believe that helping people is part of who I am.


I was originally trained as a nurse in Bucharest, Romania. I arrived in Kent, UK in January 2015 and since then, I have worked as a Registered Nurse in various care settings. As part of my professional journey, I have managed a Residential Home and worked on other projects, all focusing on elderly health and social care.


I have an NVQ L5 in Leadership and Management and a Bachelor of Science degree in Health and Social Care. Since 2015, I have worked towards building my career around helping people and I hope to continue doing so for many years to come.


My role at Dudwell St Mary allows me to be part of an amazing team of professionals who make all the efforts to provide the best care services and improve our residents’s life quality.


I am enthusiastic about the role I have, I consider myself kind, approachable, hardworking team orientated and always willing to help others.

Caroline

Caroline Morley

Job Title: Home Administrator

Joined: 2011

Hi, my name is Caroline, and I joined the team here at Dudwell in February 2011. My role as Administrator involves managing payroll, accounts and HR, in addition to the financial and business systems in the home, working closely with the General Manager.


I enjoy meeting residents old and new, along with their loved ones, and building these relationships.


I am supported by two members of the admin team to ensure that we deliver a high standard of work.

Soraia

Soraia Cunha

Job Title: Unit Manager St Mary's

Joined: 2011

Soraia is our wonderful Unit Manager Nurse for our St Mary's nursing unit. Soraia has been with Dudwell for approx. 10 years now and is a well-respected member of our team. She does a fantastic job with the staff rota, and care planning and is a great support role/mentor to our RGNs. Soraia is passionate about all aspects of elderly nursing care and we are grateful to have her working with our team as she brings compassionate care to the forefront.

Linda

Linda Lawes

Job Title: Activities Coordinator

Joined: 2008

My Name is Linda and I am one of the Activities Co-ordinators at Dudwell St. Mary care home.


I joined Dudwell St Mary in April 2008 as a Housekeeping Assistant and later became the Head of Housekeeping. In 2018 I then became an activities coordinator where I brought lots of new and exciting ideas to the role.


I am passionate about my role within the home and aim to bring a smile to all our residents’ faces through different types of activities. My personality is bright and bubbly so aim to share this each day at work.


As I gather the resident's likes and dislikes if you would like to come and chat with me about your family member please contact the home to arrange.

Glenda

Glenda Mills

Job Title: Care Practitioner

Joined: 1995

I have been working at Dudwell St Mary for 23 years and have gained both NVQ level 2 and level 3 in care during this time. I became a team leader two and a half years ago and am now a Care Practitioner. I have two daughters, the youngest of whom works here as well as a Care assistant!

Augustine

Augustine Irabor

Job Title: Senior Carer & Speak Up Champion

Joined: 2020

My name is Augustine and I am a Senior Care Assistant and Speak Up Champion at Dudwell St Mary.


I have been working in the care industry for 3 years. I absolutely love my role and I find fulfilment in caring and assisting the residents.


Since working at Dudwell St Mary, I have received a great amount of training and support. As a Speak Up Champion, I am able to support residents and colleagues to speak up on areas of concern and need for improvement within Dudwell St Mary.

David

David Bexhell

Job Title: Head Of Maintenance and H&S Champion

Joined: 2020

Hello my name is David, I am the Head of Maintenance at Dudwell St Mary. This role is varied and challenging to keep the home environment to the highest standard possible and to ensure that both residents and staff can enjoy their surroundings safely. I started this role in July 2020 after working as the maintenance manager of a holiday park for six years. When I was made redundant I decided to pursue a more rewarding career in the care home sector and I am very happy I did! Previously to this, I have been self-employed as a handyman and I am a fully qualified electrician.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Dudwell St Mary Care Home to verify any information. View our terms and conditions. Barchester Dudwell St Mary Care Home has an Enhanced Service - more info.