Heffle Court

Station Road, Heathfield TN21 8DR
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9.7 51 Reviews
  • Heffle Court, Heathfield
Heffle Court Care Home is situated in Heathfield, East Sussex, in an area of outstanding natural beauty providing nursing and residential dementia care for up to 39 residents living with Alzheimer’s disease and other progressive dementias, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Heathfield is a vibrant market town surrounded by beautiful East Sussex countryside. The home benefits from its close proximity to the town with a wide selection of shops and other amenities being within easy reach, enabling residents to maintain close links with the local community and surrounding area.

The home's aim is to provide a comfortable and enjoyable home with a friendly and companionable atmosphere, where residents can enjoy the highest standard of care from highly trained and qualified staff. Specialist dementia training allows the team to offer quality support to residents living with the condition and the kitchen team also undergo this training, ensuring every area of care is covered to meet the individual needs of residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Heffle Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Vlad Viru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Parking

  • On site parking for visitors

Heffle Court Reviews (51)

9.7

Heffle Court has a Review Score of 9.7 (9.712) out of 10, based on 20 reviews in the last 2 years.
Over all time Heffle Court has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heffle Court
  • 23
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Total of 51, showing 1-20
Review from Diane M (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum needed to be moved to a new nursing home very urgently. The manager and admin have gone above and beyond to provide a room with all the space facilities she needs. It is very spacious and clean. The manager has been brilliant and reassuring right from the start. I am very confident that my mum
will be safe and well cared for.
Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment for both residents and their loved ones, so your words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Susan C (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and family have nothing but praise and thanks for all the staff at Heffle Court. From management down to cleaners and laundry staff. They were all kind & caring to my husband and to us, his family. Drinks and food were provided. One of the nurses sat with him when she was free. We feel that they
went above and beyond for his care.
We would recommend Heffle Court.
Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your positive review. We're delighted to hear that your husband received such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment for both residents and their loved ones, so your words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Brenda W (Sister of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the genuine caring from everyone. Lovely atmosphere and surroundings.
Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your lovely comments. Our team at Heffle Court works hard to create a welcoming and supportive environment, so thank you for your recognition. Your feedback will be shared with the team.

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Review from Edward H (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had to move from a care home because of his medical needs. We were put in contact with Heffle Court, and is the best thing that could of happened. Dad has dementia but since being at Heffle Court he has managed to get a quality of life back. The staff are very attentive and management totally aware
of everything. Highly recommended.
Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your dad is receiving such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment, so it means a lot to know that this has made such a difference. I will pass on your kind comments to the whole team.

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Review from Anita B (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team have been outstanding from the beginning to make the move from hospital and has explained every step of what each day will look like and the care our Mum will need to make it feel as homely as possible. We are very happy, and everyone is so friendly. Thank you.
Reply from Nicole Howarth, on behalf of the team at at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mum is settling in well at Heffle Court and that you've felt supported by the team throughout. Creating a welcoming environment is something we take great pride in, so your kind words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Evelyn A (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Heffle Court are very caring - from the cleaning (meticulous), to the care staff (patient and sympathetic), and to the admin staff (always helpful).
Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your lovely review! The team at Heffle Court works exceptionally hard to provide the highest level of care and support at all times, so your recognition means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from P J (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my mum's room, and she is clean & comfortable, the staff are very friendly & helpful.
Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team is dedicated to providing the very best care for all our residents, so your recognition of their hard work means a lot. I will pass on your kind comments to the whole team.

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Review from C M (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the manager at Heffle Court! My beloved manor had a financial situation arise and the manager built a case and fought very hard for her when nobody else would.
My mother has been at Heffle Court for nearly 4 years and is very happy there. With such caring staff, you
couldn't ask for more.
Reply from Heffle Court, Home Manager at Heffle Court

Thank you, for your kind words and recognition of the team at Heffle Court. We're delighted to hear that your mother is receiving such great care and feels happy here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Angela P (Wife of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled really well and always is relaxed when I visit. All the staff are very attentive and very caring. The food is amazing. I like the fact that most people spend their time in the communal area and are content.
Reply from Home Manager, Home Manager at Heffle Court

Many thanks for your positive review. We're delighted to hear that your husband has settled in well and is receiving such great care at Heffle Court. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from D D (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.


The big downside for me was financial admin. I was unaware that the direct debit

for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.
Reply from Home Manager, Home Manager at Heffle Court

We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review from L C (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very happy and caring home.
Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from R C (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had
any problems and built up very good friendships with staff.
Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.

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Review from Sue B (Great-Niece of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the team at Heffle Court. The overall care, understanding and professionalism are top-class. We approached them when an emergency placement was required and they dropped everything to accommodate my uncle. I wouldn't hesitate to recommend this care home to any of my friends.
Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review, Sue! Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from G G (Resident) assisted by family/friend published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, no complaints about this place. The staff are very good, I have lots of friends here.
Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely comments. We're delighted to hear that you're receiving such great care and have made many friends at Heffle Court. We will pass on your kind comments to the whole team.

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Review from Clive B (Son of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came for the Macmillan afternoon tea at Heffle Court and we had a lovely afternoon with a beautiful violinist playing, guess the coffee cups activity which my niece won.
It was so good to see the residents engaging with the staff and my mother thoroughly enjoyed herself. The staff all do a wonderful
job. Thank you.
Reply from Home Manager, Home Manager at Heffle Court

Thank you for your kind words and recognition of the team at Heffle Court. Your comments will be passed on to the team.

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Review from S D (Friend of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Went for a barbecue at the home it was very enjoyable. Well looked after and very caring staff.
Reply from Debby Potter, Home Manager at Heffle Court

On behalf of the Heffle Court team, we would like to thank you for your wonderful feedback. Thank you again for your review.

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Review from S A (Niece of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle is as happy and as healthy as can be so that makes me happy. The staff are lovely and hard working. New management coming in has made a positive difference.
Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Heffle Court and will pass on your kind comments to the whole team.

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Review from D C (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took Dad to Heffle Court as we had to move him to a new home. Staff were very helpful and made sure Dad was well looked after. The room was spotless and smelled fresh. We were helped with putting Dad's clothes and possessions away. Can'tsay a bad word. The experience so far is excellent.
Reply from Debby Potter, Home Manager at Heffle Court

Thank you for your lovely feedback, we're glad that you and your father have had a positive experience at Heffle Court!

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Review from Rowena C (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, smiley staff.
A warm welcome.
Patience with all guests.
Lovely food.
Reply from Home Manager at Heffle Court

Thank you for your review, Rowena, we're glad you enjoy our food and feel welcome at our home!

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Review from Janice C (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was aged 92 when she had to go into Heffle Court. She had always been a very independent lady and found it hard to accept that she needed full-time care. In October 2023 she went into care and at first was very depressed and ready to give up. But the caring support the team gave Mum was exceptional
and after a few weeks, she settled and began enjoying being there. She loved the company and, although sometimes she could be very stubborn, the team knew how to win her round. I can’t thank the team enough for the care and support while Mum was there and she had a lovely Christmas as well.
Reply from Home Manager, Home Manager at Heffle Court

Thank you Janice for taking the time to leave us a review and for your lovely comments about the care and team at Heffle Court. Your feedback will be shared with the team.

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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.712 for Heffle Court is calculated as follows: ( (178 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 236 Ratings = 4.712
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heffle Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Vlad

Vlad Vieru

Job Title: Home Manager

Vlad is our Home Manager at Heffle Court. Here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Jules

Jules McClung

Job Title: RMN

I have worked for Caring Homes for just over 3 years and am based in the Nursing Unit. The key features that I love about my role is the provision of excellent palliative care. I find it an honour to be with the residents and seeing them smile.

Kathryn

Kathryn Baddeley

Job Title: Senior Care Assistant

I have worked for Caring Homes for over 15 years. My role, within the Residential Unit is very rewarding and I enjoy the fact that I can make a difference. Ensuring we provide the highest standard of care is paramount.

Frequently Asked Questions about Heffle Court

What types of Care is Heffle Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heffle Court have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Heffle Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heffle Court to the centre of Heathfield?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heffle Court to verify any information. View our terms and conditions. Heffle Court has an Enhanced Service - more info.