Heffle Court Care Home with Nursing, Heathfield, East Sussex
Heffle Court Care Home with Nursing, Heathfield, East Sussex
Heffle Court Care Home with Nursing, Heathfield, East Sussex

Heffle Court Care Home with Nursing is situated in Heathfield, in an area of outstanding natural beauty and is a purpose-built dementia care home with a designated nursing wing.

Heathfield is a vibrant market town surrounded by beautiful East Sussex countryside. The home benefits from its close proximity to the town with a wide selection of shops and other amenities being within easy reach, enabling residents to maintain close links with the local community and surrounding area. Tunbridge Wells is 20-minutes away by road and the main railway station at Stonegate provides excellent links to London and the South Coast.

Nursing and residential care is provided for up to 32 residents suffering from Alzheimer’s disease and other progressive dementias. The home's aim is to provide a comfortable and enjoyable home with a friendly and companionable atmosphere, where residents can enjoy the highest standard of care from highly trained and qualified staff.

Group: Caring Homes Group

Person in charge: Debby Potter (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 37

Shared Rooms: 2

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heffle Court Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 11 Dec 2017

Please call 808 223 5510 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Heffle Court.

Reviews

9.2 Heffle Court Care Home with Nursing has a Review Score of 9.2 (9.226)

The Review Score of 9.2 (maximum of 10) for Heffle Court Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Heffle Court Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.616 for Heffle Court Care Home with Nursing is calculated as follows: ( (136 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 203 Ratings = 4.616

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.61 Points relating to the number of positive Reviews for Heffle Court Care Home with Nursing is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.2 Target = 0.610

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heffle Court Care Home with Nursing?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heffle Court Care Home with Nursing

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

In early 2016, I decided along with professionals that my mother at 95 years needed to go into care. Living 5000 miles away and being an only child, the emotional stress I was experiencing having to find a care home I felt suited my mother's needs, care and safety was so important.

After visiting the list of homes given to me, none were suitable, to put it mildly, I then came upon Heffle Court. I knew from just entering the home, the tour and the facilities and listening to the carer showing me around I felt there was care and love for the residents. It has been 18 months and I can only say my mother has settled in, looks relaxed and is so well cared for. No one wants to make the decision to put one's parent into care, but I would definitely recommend Heffle Court.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law had dementia and lived in Heffle Court Nursing Home and she was extremely happy there. She developed an illness and had to be admitted to hospital. The home helped me get her back to them for end of life care. The staff were absolutely amazing in caring for her in her last few weeks. I live in Australia but spent 3 weeks with her. The staff also looked after me and gave me amazing support. The staff looked after her as if she was their own mother, it was wonderful to witness. I cannot speak highly enough of Heffle Court. I will never forget them, truly amazing experience.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in the care home for 6 years. The staff changes on a regular basis but one the whole they are really good. Over the years, we have had our ups and downs but they have always resolved the problems.

How likely would you be to recommend Heffle Court Care Home with Nursing? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has been well looked after during her time here for 14 months so far. The care staff and other staff are friendly and make a real effort to give the residents as good a quality of life as possible. I feel I can trust them which helps a lot. For most visits, I come away feeling positive.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

We have been visiting Heffle Court Care Home with Nursing since August 2016. The staff are all always friendly and helpful and always offering a cup of tea. The residents are cared for well, the staff are always on hand and caring.
Activities are always offered. Plenty of drinks for the residents. The cleaners are also very caring towards residents offering to clean glasses and offering tissues for sneezes.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident for over 2 years and during that time she has been so well cared for and looked after and we are extremely happy. The staff are all incredibly cheerful, helpful and professional, sometimes against all odds! The time and effort by many is overwhelmingly great. The home is warm, friendly, stimulating and provides plenty of activities, interactive participation and humour. We as a family, cannot praise it enough.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care provided here is excellent and consistently so. The staff are well trained in dementia care. They are excellent, caring, sensitive and professional at all times. The home is warm and friendly. The atmosphere is calm and welcoming. I cannot praise Heffle Court more highly.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I am absolutely thrilled with the care my mother receives. The home is clean, well looked after and all residents are treated with dignity and respect - as are the relatives and visitors. I would recommend Heffle Court to anyone looking for care. They frequently have fantastic parties for all or excursions for residents. The care here is outstanding and it's reassuring my mother is happy and so well looked after.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My overall assessment of this home is that "care" is the key word. I cannot speak too highly of the staff's attitude, both to the resident and to me. The atmosphere is friendly, but nonetheless, quietly efficient. I feel the level of staff could be increased to enable more individual contact and care and to make it more possible for the existing staff to be effective. I do feel there are occasions when they need to be in more than once place at the same time. That said, there is never any sign of panic. I feel staff training must be good.to obtain the level of competence shown.

My requirements are; safety; physical and (as far as the illness allows) mental well-being; maintenance of dignity and respect for his wishes. All of these are delivered.

The building and contents are looking "tired" but aren't of primary importance. Laundry has been a problem: 2, possibly 3, tweed jackets put through the washing machine - not acceptable but complaint being followed up.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My father has not been the easiest of residents to deal with, however, the staff and management have been wonderful not only with him but in trying to make things better for him. They go out of their way to think of ways to bring him out of himself. I am constantly overwhelmed by their kind, caring and understanding attitude to what can be very volatile situations. I simply cannot praise this home and it's incredible staff and management enough.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just a huge thank you for looking after my mum during her time with you. Your kindness and care has really made a difference. The staff have gone out of their way to understand her and meet her needs physically, emotionally and her well being. The team are very well trained and show consistency in approach. They show amazing patience and care towards the residents.

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt was very poorly when she came into Heffle Court. They have built her up, made her sociable around others, her weight has increased and she is happy in every element. A fantastic service and home. I would recommend Heffle Court to all my friends.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are very caring and look after my sister very well. She is happy, healthy and very contented.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

They put on a really nice tea party for my grandparents.

How likely would you be to recommend Heffle Court Care Home with Nursing? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at Heffle Court are kind, caring and thoughtful. They prepared a wonderful 60th wedding anniversary tea for my parents which was a great comfort for my mother. Nothing is too much trouble and it is staff that make Heffle Court a home from home! Thank you!

How likely would you be to recommend Heffle Court Care Home with Nursing? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been here 2 months after 5 months in hospital and was always totally against being in a care home. Everyone has been fantastic with her, always someone around to ask and help.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very caring and the staff are always kind and make the patients comfortable and give them love and personal care attention which is so important. My husband has been in Heffle Court for two years and he has been very well cared for. The staff are warm and give lots of love to each patient. There are activities available to those who are able to participate which is excellent. Staff work very hard to make life as pleasant as possible for everybody.

How likely would you be to recommend Heffle Court Care Home with Nursing? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Debby

Debby Potter

Job Title: Home Manager

Description:

Debby is committed to working with her team to
deliver the very highest standard of care for each of the residents at Heffle Court. She is passionate about creating an environment where staff can thrive and residents enjoy a contented and dignified life. The knowledge , skills and experience and continual staff development possessed by staff ensure that all residents regardless of their ability or level of care needed can be accommodated within the home. This
continuity of care is reassuring for both residents and their families.
Qualifying as a Registered Nurse at the Royal London Hospital over 29 years ago, Debby chose very early to specialise in elderly care and has gone on to enjoy a fulfilling career. She completed her Registered Manager’s Award in 2005. A highlight of her work to-date has been achieving ‘Beacon’ status for the Gold Standards Framework, which champions the very best practice in end of life care. Debby is always looking to improve care provision
and encourages staff, residents and family members to come to her with ideas and suggestions, this can be by regular meetings or by an open door policy. She also works very closely with professional peers to ensure
high standards are maintained and built upon.
Debby takes great pride in ensuring that Heffle Court is home for each resident and never simply an institution. She oversees every aspect of the home to make sure that it is safe , financially sound and always geared to caring for residents needs. Care is not just about physical wellbeing it is about the resident as a whole person. Its also about treating the residents as individuals and making sure the Care Home truly becomes their home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heffle Court Care Home with Nursing