What types of Care is Heffle Court registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heffle Court have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Heffle Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heffle Court to the centre of Heathfield?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

Heffle Court care home, Station Road, Heathfield, East Sussex TN21 8DR

Review from Edward H (Son of Resident) published on 13 August 2025
Submitted via Postal Card • Report

Overall Experience

Dad had to move from a care home because of his medical needs. We were put in contact with Heffle Court, and is the best thing that could of happened. Dad has dementia but since being at Heffle Court he has managed to get a quality of life back. The staff are very attentive and management totally aware

of everything. Highly recommended.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your dad is receiving such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment, so it means a lot to know that this has made such a difference. I will pass on your kind comments to the whole team.

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Review from Anita B (Daughter of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience

The team have been outstanding from the beginning to make the move from hospital and has explained every step of what each day will look like and the care our Mum will need to make it feel as homely as possible. We are very happy, and everyone is so friendly. Thank you.

Reply from Nicole Howarth, on behalf of the team at at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mum is settling in well at Heffle Court and that you've felt supported by the team throughout. Creating a welcoming environment is something we take great pride in, so your kind words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Evelyn A (Daughter of Resident) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience

Staff at Heffle Court are very caring - from the cleaning (meticulous), to the care staff (patient and sympathetic), and to the admin staff (always helpful).

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your lovely review! The team at Heffle Court works exceptionally hard to provide the highest level of care and support at all times, so your recognition means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from P J (Daughter of Resident) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience

I am very pleased with my mum's room, and she is clean & comfortable, the staff are very friendly & helpful.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team is dedicated to providing the very best care for all our residents, so your recognition of their hard work means a lot. I will pass on your kind comments to the whole team.

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Review from C M (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough of the manager at Heffle Court! My beloved manor had a financial situation arise and the manager built a case and fought very hard for her when nobody else would.
My mother has been at Heffle Court for nearly 4 years and is very happy there. With such caring staff, you

couldn't ask for more.

Reply from Heffle Court, Home Manager at Heffle Court

Thank you, for your kind words and recognition of the team at Heffle Court. We're delighted to hear that your mother is receiving such great care and feels happy here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Angela P (Wife of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience

My husband has settled really well and always is relaxed when I visit. All the staff are very attentive and very caring. The food is amazing. I like the fact that most people spend their time in the communal area and are content.

Reply from Home Manager, Home Manager at Heffle Court

Many thanks for your positive review. We're delighted to hear that your husband has settled in well and is receiving such great care at Heffle Court. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from D D (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience

The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.

The big downside for me was financial admin. I was unaware that the direct debit

for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.

Reply from Home Manager, Home Manager at Heffle Court

We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review from L C (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience

A very happy and caring home.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from R C (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience

Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had

any problems and built up very good friendships with staff.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.

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Review from Sue B (Great-Niece of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience

Cannot fault the team at Heffle Court. The overall care, understanding and professionalism are top-class. We approached them when an emergency placement was required and they dropped everything to accommodate my uncle. I wouldn't hesitate to recommend this care home to any of my friends.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review, Sue! Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from SC (Wife of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience

My husband has been in care at Heffle Court for a year now. I can say that I am very pleased with his care. He is always clean and presentable. Treated with respect. Any concerns are addressed straight away. The staff are cheerful and friendly, nothing seems to be too much trouble.
The food also is

very good.
I would highly recommend Heffle Court.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your husband is happy and receiving such great care at Heffle Court. I will pass on your kind comments to the whole team.

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Review from G G (Resident) assisted by family/friend published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience

Very comfortable, no complaints about this place. The staff are very good, I have lots of friends here.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely comments. We're delighted to hear that you're receiving such great care and have made many friends at Heffle Court. We will pass on your kind comments to the whole team.

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Review from Clive B (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience

We came for the Macmillan afternoon tea at Heffle Court and we had a lovely afternoon with a beautiful violinist playing, guess the coffee cups activity which my niece won.
It was so good to see the residents engaging with the staff and my mother thoroughly enjoyed herself. The staff all do a wonderful

job. Thank you.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your kind words and recognition of the team at Heffle Court. Your comments will be passed on to the team.

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Review from S D (Friend of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

Went for a barbecue at the home it was very enjoyable. Well looked after and very caring staff.

Reply from Debby Potter, Home Manager at Heffle Court

On behalf of the Heffle Court team, we would like to thank you for your wonderful feedback. Thank you again for your review.

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Review from S A (Niece of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

My uncle is as happy and as healthy as can be so that makes me happy. The staff are lovely and hard working. New management coming in has made a positive difference.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Heffle Court and will pass on your kind comments to the whole team.

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Review from D C (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience

Took Dad to Heffle Court as we had to move him to a new home. Staff were very helpful and made sure Dad was well looked after. The room was spotless and smelled fresh. We were helped with putting Dad's clothes and possessions away. Can'tsay a bad word. The experience so far is excellent.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for your lovely feedback, we're glad that you and your father have had a positive experience at Heffle Court!

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Review from Rowena C (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience

Lovely, smiley staff.
A warm welcome.
Patience with all guests.
Lovely food.

Reply from Home Manager at Heffle Court

Thank you for your review, Rowena, we're glad you enjoy our food and feel welcome at our home!

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Review from Janice C (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience

My mum was aged 92 when she had to go into Heffle Court. She had always been a very independent lady and found it hard to accept that she needed full-time care. In October 2023 she went into care and at first was very depressed and ready to give up. But the caring support the team gave Mum was exceptional

and after a few weeks, she settled and began enjoying being there. She loved the company and, although sometimes she could be very stubborn, the team knew how to win her round. I can’t thank the team enough for the care and support while Mum was there and she had a lovely Christmas as well.

Reply from Home Manager, Home Manager at Heffle Court

Thank you Janice for taking the time to leave us a review and for your lovely comments about the care and team at Heffle Court. Your feedback will be shared with the team.

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Review from D P (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience

Thanks for all you have done for my mother and our family.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us a review and for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Deborah D (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience

My father was in Heffle Court for 10 days before he died, after 6 weeks in hospital. Every member of staff we met at Heffle Court was kind, compassionate and caring. As a family, we felt that the staff bothered to get to know him and cared about him and did their best for him.
When he died, the

deputy manager and the staff showed us such understanding and kindness and we will never forget that.
Thank you to all the staff for making my father's last days as comfortable as they could be. We will always be grateful.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for sharing your experience with Heffle Court. We are sorry for your loss and extend our deepest condolences to you and your family. It's heartening to hear that every member of staff you met was kind, compassionate and caring. We are pleased to know that the staff did their best for him, and that his last days were made as comfortable as they could be. We will be sure to pass on your kind words to the team, who will be delighted to hear them.

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