Heffle Court

Station Road, Heathfield TN21 8DR
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9.7 54 Reviews
  • Heffle Court, Heathfield
Heffle Court Care Home is situated in Heathfield, East Sussex, in an area of outstanding natural beauty providing nursing and residential dementia care for up to 39 residents living with Alzheimer’s disease and other progressive dementias, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Heathfield is a vibrant market town surrounded by beautiful East Sussex countryside. The home benefits from its close proximity to the town with a wide selection of shops and other amenities being within easy reach, enabling residents to maintain close links with the local community and surrounding area.

The home's aim is to provide a comfortable and enjoyable home with a friendly and companionable atmosphere, where residents can enjoy the highest standard of care from highly trained and qualified staff. Specialist dementia training allows the team to offer quality support to residents living with the condition and the kitchen team also undergo this training, ensuring every area of care is covered to meet the individual needs of residents.
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Care Provided by Heffle Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Heffle Court to find out the exact price for your requirements.

Contact Heffle Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heffle Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Vlad Viru (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Parking

  • On site parking for visitors

Heffle Court Reviews (54)

9.7

Heffle Court has a Review Score of 9.7 (9.725) out of 10, based on 23 reviews in the last 2 years.
Over all time Heffle Court has 54 reviews.

Overall Experience
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Date Published
  • 54
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Reviewer Connection to Heffle Court
  • 23
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Total of 54, showing 41-54
Review from M C (Son of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the care home for 6 years. The staff changes on a regular basis but one the whole they are really good. Over the years, we have had our ups and downs but they have always resolved the problems.
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Review from Sharron J (Daughter-in-law of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law had dementia and lived in Heffle Court Nursing Home and she was extremely happy there. She developed an illness and had to be admitted to hospital. The home helped me get her back to them for end of life care. The staff were absolutely amazing in caring for her in her last few weeks.
I live in Australia but spent 3 weeks with her. The staff also looked after me and gave me amazing support. The staff looked after her as if she was their own mother, it was wonderful to witness. I cannot speak highly enough of Heffle Court. I will never forget them, truly amazing experience.
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Review from Sue P (Friend of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been visiting Heffle Court Care Home with Nursing since August 2016. The staff are all always friendly and helpful and always offering a cup of tea. The residents are cared for well, the staff are always on hand and caring.
Activities are always offered. Plenty of drinks for the residents.
The cleaners are also very caring towards residents offering to clean glasses and offering tissues for sneezes.
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Review from Paul L (Son of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been well looked after during her time here for 14 months so far. The care staff and other staff are friendly and make a real effort to give the residents as good a quality of life as possible. I feel I can trust them which helps a lot. For most visits, I come away feeling positive.
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Review from Maureen S (Wife of Resident) published on 2 August 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My overall assessment of this home is that "care" is the key word. I cannot speak too highly of the staff's attitude, both to the resident and to me. The atmosphere is friendly, but nonetheless, quietly efficient. I feel the level of staff could be increased to enable more individual contact and care
and to make it more possible for the existing staff to be effective. I do feel there are occasions when they need to be in more than once place at the same time. That said, there is never any sign of panic. I feel staff training must be good.to obtain the level of competence shown.


My requirements are; safety; physical and (as far as the illness allows) mental well-being; maintenance of dignity and respect for his wishes. All of these are delivered.


The building and contents are looking "tired" but aren't of primary importance. Laundry has been a problem: 2, possibly 3, tweed jackets put through the washing machine - not acceptable but complaint being followed up.

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Review from Annette D (Daughter of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided here is excellent and consistently so. The staff are well trained in dementia care. They are excellent, caring, sensitive and professional at all times. The home is warm and friendly. The atmosphere is calm and welcoming. I cannot praise Heffle Court more highly.
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Review from Andrea C (Daughter of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has not been the easiest of residents to deal with, however, the staff and management have been wonderful not only with him but in trying to make things better for him. They go out of their way to think of ways to bring him out of himself. I am constantly overwhelmed by their kind, caring
and understanding attitude to what can be very volatile situations. I simply cannot praise this home and it's incredible staff and management enough.
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Review from Grace M (Granddaughter of Resident) published on 3 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They put on a really nice tea party for my grandparents.
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Review from Linda M (Daughter of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just a huge thank you for looking after my mum during her time with you. Your kindness and care has really made a difference. The staff have gone out of their way to understand her and meet her needs physically, emotionally and her well being. The team are very well trained and show consistency in
approach. They show amazing patience and care towards the residents.
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Review from Muriel B (Sister of Resident) published on 9 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and look after my sister very well. She is happy, healthy and very contented.
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Review from D S (Niece of Resident) published on 9 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was very poorly when she came into Heffle Court. They have built her up, made her sociable around others, her weight has increased and she is happy in every element. A fantastic service and home. I would recommend Heffle Court to all my friends.
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Review from Ruth M (Daughter of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Heffle Court are kind, caring and thoughtful. They prepared a wonderful 60th wedding anniversary tea for my parents which was a great comfort for my mother. Nothing is too much trouble and it is staff that make Heffle Court a home from home! Thank you!
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Review from Wendy A (Daughter of Resident) published on 22 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here 2 months after 5 months in hospital and was always totally against being in a care home. Everyone has been fantastic with her, always someone around to ask and help.
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Review from Sylvia F (Husband of Resident) published on 20 July 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very caring and the staff are always kind and make the patients comfortable and give them love and personal care attention which is so important. My husband has been in Heffle Court for two years and he has been very well cared for. The staff are warm and give lots of love to each patient.
There are activities available to those who are able to participate which is excellent. Staff work very hard to make life as pleasant as possible for everybody.
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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Heffle Court is calculated as follows: ( (205 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heffle Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Vlad

Vlad Vieru

Job Title: Home Manager

Vlad is our Home Manager at Heffle Court. Here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Jules

Jules McClung

Job Title: RMN

I have worked at Aria Care for several years and am based in the Nursing Unit. The key features that I love about my role is the provision of excellent palliative care. I find it an honour to be with the residents and seeing them smile.

Kathryn

Kathryn Baddeley

Job Title: Senior Care Assistant

I have worked for Aria Care for over 15 years. My role, within the Residential Unit is very rewarding and I enjoy the fact that I can make a difference. Ensuring we provide the highest standard of care is paramount.

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