
Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)

All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)


Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)

All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)


Located in the charming market town of Heathfield in East Sussex, Heffle Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the welcoming care home can enjoy quality facilities including cosy communal areas, a cinema room and hair and beauty salon. Each bedroom is tastefully decorated, and many have an en-suite bathroom. Outside there...
Care Provided by Heffle Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heffle Court for full pricing details and T&Cs.
Contact Heffle Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Vlad Vieru(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1999
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (33)
Visiting
- Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.
Parking
- On site parking for visitors
Heffle Court Reviews (72)
Heffle Court has a Review Score of 9.8 (9.807) out of 10, based on 40 reviews in the last 2 years.
Over all time Heffle Court has 72 reviews.
My mum was aged 92 when she had to go into Heffle Court. She had always been a very independent lady and found it hard to accept that she needed full-time care. In October 2023 she went into care and at first was very depressed and ready to give up. But the caring support the team gave Mum was exceptional and after a few weeks, she settled and began enjoying being there. She loved the company and, although sometimes she could be very stubborn, the team knew how to win her round. I can’t thank the team enough for the care and support while Mum was there and she had a lovely Christmas as well.
Thank you Janice for taking the time to leave us a review and for your lovely comments about the care and team at Heffle Court. Your feedback will be shared with the team.
Thanks for all you have done for my mother and our family.
Thank you for taking the time to leave us a review and for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
When he died, the deputy manager and the staff showed us such understanding and kindness and we will never forget that.
Thank you to all the staff for making my father's last days as comfortable as they could be. We will always be grateful.
Thank you for sharing your experience with Heffle Court. We are sorry for your loss and extend our deepest condolences to you and your family. It's heartening to hear that every member of staff you met was kind, compassionate and caring. We are pleased to know that the staff did their best for him,...
During Mum's last few weeks, we couldn't have asked for more. All the staff were so kind to Mum and to ourselves, the care was exceptional - thank you.
On behalf of the Heffle Court team, we would like to thank you for your positive feedback. We are really sorry for your loss and we hope we made your Mum’s last weeks as peaceful as possible. She will be greatly missed. Your comments will be passed on to the team.
My mother was sent to Heffle Court from the hospital for a temporary stay before moving to her forever home. My mother has vascular dementia which presents her with many issues including a lack of appetite and delusions. I was quite anxious about how she would cope with the change of environment but I needn't have worried. Alison and her staff made everything so easy for us. They were very welcoming calming Mum's fears and worries instantly. With the staff's encouragement and support my mum started to eat more, they diagnosed and treated her for depression which calmed her immensely. Everyone was so kind, caring and helpful. The home itself is clean and bright with many communal rooms. There are many activities laid on for residents to stimulate them. I can't praise Heffle Court and its staff enough and would highly recommend this home for temporary or permanent residence, particularly for those suffering from dementia.
We are so pleased to read your wonderful comments about the care your Mother received, she was a joy to care for; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.
It has a kind environment and the staff are always friendly and caring.
We have no experience with care homes or how they run but found Heffle Court to be clean, the staff helpful and caring and always ready with a smile.
Thank you for your review Jo and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It is a delight to welcome your mum and her family to Heffle Court. Your feedback will be passed on to the team.
Fantastic, its been so fantastic if I needed another home I would want to come back here thats how good its been. I had lovely meals and as I mixed I have made lovely friends. I have loved every minute of it. They have all been kind to me all been wonderful. I have got better on my legs and have not used my frame so that is good. I want to say thankyou for everything and I will come back to visit.
We would like to thank you for your words of kindness which are very much appreciated. It was an absolute pleasure having you stay with us and we look forward to you visiting us again. All comments will be passed on to the team and thank you again for the review.
My mum has been at this wonderful place for four years, and I can honestly say I wouldn't want her in any other care home but this one. All the staff are friendly and compassionate and spend time really getting to know each resident. My mum is so happy here, and although her Alzheimer's has got worse, I'm confident that she is being well looked after and has a better social life than I do! It's a happy place with lots of parties and celebrations, which each resident can be part of in their own way.
My wife has been n Heffle Court nearly a year now. She has been in the nursing unit for most of that time. I am well satisfied with all aspects of the care provided. the staff are friendly and attentive. I can rest my mind that my wife of 62 years is getting the help she now requires.
Very grateful and delighted with the loving care my wife received from all the staff. I am very appreciative of your thoughtfulness in providing me with regular updates by post/email, especially in these difficult times.
I have found the staff to be very kind and caring to my sister.
In 2016 when it became impossible for me to continue looking after her the decision was taken to permanently place her into care so Heffle Court took her in and there she has remained since. I could not be happier with the fantastic service they have provided to my mother and I could not wish for a better place for her, all the staff are incredibly patient with both my mother and myself and I feel like they are an extension of my family.
My husband, ages 75-years, has had dementia for 8-years or so. He has been in Heffle for 18-months. I have always been impressed with how kind and caring the staff are, including everyone in compositions and activities of everyday life. My husband started there on the floor where residents were mobile, but last summer, had a fall. He had two weeks in hospital for the hip, and back at Heffle, he went up to the nursing floor where for the last 6-months, has been very settled and well cared for. I've been impressed they are Covid-free. Now look forward to visits as per pre-Covid!
I am truly amazed and very grateful for the level of care shown by the staff at Heffle Court for my mother. They are wonderful. The level of care received is outstanding. It is an enormous comfort to me to know she is happy and very well looked after when I cannot visit as often as I used to. Thank you to all the staff at Heffle Court.
There's always a happier atmosphere even if some are low - they try to lift spirits. I sometimes wonder if all residents are getting enough to drink and eat, even though there is always plenty of food available - some may need help occasionally.
My wife has been a resident of this care home for more than 18 months. The home is well maintained with excellent facilities and is very welcoming to residents and visitors alike. The staff are warm, friendly and very caring to the residents, with a kindness and compassionate approach that I cannot speak too highly of. Suffice to say - My wife is happy and settled here and I am very lucky to have found such a haven for her to cope with her mixed dementia condition.
My Mother has dementia and been a resident of Heffle Court for the last five years. She had been living elsewhere for a few months and I was extremely happy when we were able to move her. Heffle Court is one of the most wonderful places and has a brilliant attention to both residents and their families. I have always been made to feel very welcome and my Mother receives excellent care and attention.
In early 2016, I decided along with professionals that my mother at 95 years needed to go into care. Living 5000 miles away and being an only child, the emotional stress I was experiencing having to find a care home I felt suited my mother's needs, care and safety was so important.
After visiting the list of homes given to me, none were suitable, to put it mildly, I then came upon Heffle Court. I knew from just entering the home, the tour and the facilities and listening to the carer showing me around I felt there was care and love for the residents. It has been 18 months and I can only say my mother has settled in, looks relaxed and is so well cared for. No one wants to make the decision to put one's parent into care, but I would definitely recommend Heffle Court.
My mother has been in the care home for 6 years. The staff changes on a regular basis but one the whole they are really good. Over the years, we have had our ups and downs but they have always resolved the problems.
My mother in law had dementia and lived in Heffle Court Nursing Home and she was extremely happy there. She developed an illness and had to be admitted to hospital. The home helped me get her back to them for end of life care. The staff were absolutely amazing in caring for her in her last few weeks. I live in Australia but spent 3 weeks with her. The staff also looked after me and gave me amazing support. The staff looked after her as if she was their own mother, it was wonderful to witness. I cannot speak highly enough of Heffle Court. I will never forget them, truly amazing experience.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (52) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heffle Court.
Meet the Team (1)

I lead my professional Care Team in delivering the highest level of care and support for our residents.
My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Care UK philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heffle Court to verify any information. View our terms and conditions. Heffle Court has an Enhanced Service -more info.