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Heffle Court

Station Road, Heathfield, East Sussex TN21 8DR
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Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)
Heffle Court, Heathfield
All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)
Heffle Court, Heathfield
Heffle Court, Heathfield

Located in the charming market town of Heathfield in East Sussex, Heffle Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the welcoming care home can enjoy quality facilities including cosy communal areas, a cinema room and hair and beauty salon. Each bedroom is tastefully decorated, and many have an en-suite bathroom. Outside there...  

Care Provided by Heffle Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,625From £1,828
Residential Dementia CareFrom £1,625From £1,828
Nursing CareFrom £1,875From £2,109
Nursing Dementia CareFrom £1,875From £2,109
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Heffle Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Vlad Vieru(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (33)

Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Parking

  • On site parking for visitors

Heffle Court Reviews (72)

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9.8

Heffle Court has a Review Score of 9.8 (9.807) out of 10, based on 40 reviews in the last 2 years. Over all time Heffle Court has 72 reviews.

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Review from Jayne S (Niece of Resident) published on 30 September 2025 Submitted via Postal Card
Overall Experience
Thank you all for your outstanding dedication and care.
My aunt (Pat) seems very well and happy to be in your care.

Vlad = You have a superb team.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Many thanks for your positive review. We're delighted to hear that your aunt Pat is happy and receiving such great care at Heffle Court. I'm proud to lead such a dedicated team, and I'll be sure to pass on your lovely feedback to everyone.

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Review from M H (Wife of Resident) published on 30 September 2025 Submitted via Postal Card
Overall Experience
The manager completed a home assessment with my husband, he clearly explained what Heffle Court had on offer. All staff friendly, approachable & professional. Both my husband and I felt welcomed into the home for his respite stay.

Lounge area smelled of urine, but bedroom very clean.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband received such great care during his respite stay at Heffle Court. We're pleased you found our team to be friendly, approachable, and professional. We take great pride in maintaining a clean...  

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Review from Susan C (Wife of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience
Myself and family have nothing but praise and thanks for all the staff at Heffle Court. From management down to cleaners and laundry staff. They were all kind & caring to my husband and to us, his family. Drinks and food were provided. One of the nurses sat with him when she was free. We feel that they went above and beyond for his care.

We would recommend Heffle Court.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your positive review. We're delighted to hear that your husband received such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment for both residents and their loved ones, so your words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Brenda W (Sister of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

Delighted with the genuine caring from everyone. Lovely atmosphere and surroundings.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your lovely comments. Our team at Heffle Court works hard to create a welcoming and supportive environment, so thank you for your recognition. Your feedback will be shared with the team.

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Review from Edward H (Son of Resident) published on 13 August 2025 Submitted via Postal Card
Overall Experience

Dad had to move from a care home because of his medical needs. We were put in contact with Heffle Court, and is the best thing that could of happened. Dad has dementia but since being at Heffle Court he has managed to get a quality of life back. The staff are very attentive and management totally aware of everything. Highly recommended.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your dad is receiving such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment, so it means a lot to know that this has made such a difference. I will pass on your kind comments to the whole team.

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Review from Anita B (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card
Overall Experience

The team have been outstanding from the beginning to make the move from hospital and has explained every step of what each day will look like and the care our Mum will need to make it feel as homely as possible. We are very happy, and everyone is so friendly. Thank you.

Reply from Nicole Howarth, on behalf of the team at at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mum is settling in well at Heffle Court and that you've felt supported by the team throughout. Creating a welcoming environment is something we take great pride in, so your kind words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Evelyn A (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card
Overall Experience

Staff at Heffle Court are very caring - from the cleaning (meticulous), to the care staff (patient and sympathetic), and to the admin staff (always helpful).

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for your lovely review! The team at Heffle Court works exceptionally hard to provide the highest level of care and support at all times, so your recognition means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from P J (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience

I am very pleased with my mum's room, and she is clean & comfortable, the staff are very friendly & helpful.

Reply from Nicole Howarth, on behalf of the team at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team is dedicated to providing the very best care for all our residents, so your recognition of their hard work means a lot. I will pass on your kind comments to the whole team.

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Review from C M (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card
Overall Experience
I can't speak highly enough of the manager at Heffle Court! My beloved manor had a financial situation arise and the manager built a case and fought very hard for her when nobody else would.

My mother has been at Heffle Court for nearly 4 years and is very happy there. With such caring staff, you couldn't ask for more.

Reply from Heffle Court, Home Manager at Heffle Court

Thank you, for your kind words and recognition of the team at Heffle Court. We're delighted to hear that your mother is receiving such great care and feels happy here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Angela P (Wife of Resident) published on 21 March 2025 Submitted via Postal Card
Overall Experience

My husband has settled really well and always is relaxed when I visit. All the staff are very attentive and very caring. The food is amazing. I like the fact that most people spend their time in the communal area and are content.

Reply from Home Manager, Home Manager at Heffle Court

Many thanks for your positive review. We're delighted to hear that your husband has settled in well and is receiving such great care at Heffle Court. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from D D (Son of Resident) published on 18 March 2025 Submitted via Website
Overall Experience

The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.

The big downside for me was financial admin. I was unaware that the direct debit for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.

Reply from Home Manager, Home Manager at Heffle Court

We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review from L C (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card
Overall Experience

A very happy and caring home.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from R C (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card
Overall Experience

Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had any problems and built up very good friendships with staff.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.

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Review from Sue B (Great-Niece of Resident) published on 24 December 2024 Submitted via Website
Overall Experience

Cannot fault the team at Heffle Court. The overall care, understanding and professionalism are top-class. We approached them when an emergency placement was required and they dropped everything to accommodate my uncle. I wouldn't hesitate to recommend this care home to any of my friends.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review, Sue! Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from G G (Resident / Service User) published on 6 November 2024 Submitted via Postal Card
Overall Experience

Very comfortable, no complaints about this place. The staff are very good, I have lots of friends here.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely comments. We're delighted to hear that you're receiving such great care and have made many friends at Heffle Court. We will pass on your kind comments to the whole team.

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Review from Clive B (Son of Resident) published on 8 October 2024 Submitted via Postal Card
Overall Experience
We came for the Macmillan afternoon tea at Heffle Court and we had a lovely afternoon with a beautiful violinist playing, guess the coffee cups activity which my niece won.

It was so good to see the residents engaging with the staff and my mother thoroughly enjoyed herself. The staff all do a wonderful job. Thank you.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your kind words and recognition of the team at Heffle Court. Your comments will be passed on to the team.

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Review from S D (Friend of Resident) published on 9 September 2024 Submitted via Postal Card
Overall Experience

Went for a barbecue at the home it was very enjoyable. Well looked after and very caring staff.

Reply from Debby Potter, Home Manager at Heffle Court

On behalf of the Heffle Court team, we would like to thank you for your wonderful feedback. Thank you again for your review.

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Review from S A (Niece of Resident) published on 9 September 2024 Submitted via Postal Card
Overall Experience

My uncle is as happy and as healthy as can be so that makes me happy. The staff are lovely and hard working. New management coming in has made a positive difference.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Heffle Court and will pass on your kind comments to the whole team.

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Review from D C (Son of Resident) published on 23 August 2024 Submitted via Postal Card
Overall Experience

Took Dad to Heffle Court as we had to move him to a new home. Staff were very helpful and made sure Dad was well looked after. The room was spotless and smelled fresh. We were helped with putting Dad's clothes and possessions away. Can'tsay a bad word. The experience so far is excellent.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for your lovely feedback, we're glad that you and your father have had a positive experience at Heffle Court!

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Review from Rowena C (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card
Overall Experience
Lovely, smiley staff.
A warm welcome.
Patience with all guests.

Lovely food.

Reply from Home Manager, at Heffle Court

Thank you for your review, Rowena, we're glad you enjoy our food and feel welcome at our home!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 March 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (52) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Heffle Court.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Vlad Vieru
Vlad VieruJob Title:Home Manager

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Care UK philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

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