Heffle Court

Station Road, Heathfield TN21 8DR
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9.8 66 Reviews
  • Heffle Court, Heathfield
Located in the charming market town of Heathfield in East Sussex, Heffle Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the welcoming care home can enjoy quality facilities including cosy communal areas, a cinema room and hair and beauty salon. Each bedroom is tastefully decorated, and many have an en-suite bathroom. Outside there is a beautiful, landscaped garden, perfect for relaxing with loved ones.

Heffle Court promotes a calm and relaxing atmosphere and encourages residents’ independence as much as possible. There is always something to look forward to with a schedule of regular activities, events and outings in the home’s own minibus.
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Care Provided by Heffle Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1625
  • Self-Funded Nursing Care: from £1875
  • Self-Funded Nursing Dementia Care: from £1875
  • RESPITE Self-Funded Residential Care: from £1775
  • RESPITE Self-Funded Residential Dementia Care: from £1775
  • RESPITE Self-Funded Nursing Care: from £1875
  • RESPITE Self-Funded Nursing Dementia Care: from £1875

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Heffle Court for full pricing details and T&Cs.

Contact Heffle Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Heffle Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vlad Viru (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Parking

  • On site parking for visitors

Heffle Court Reviews (66)

9.8

Heffle Court has a Review Score of 9.8 (9.789) out of 10, based on 35 reviews in the last 2 years.
Over all time Heffle Court has 66 reviews.

Overall Experience
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Date Published
  • 66
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Reviewer Connection to Heffle Court
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Total of 66, showing 21-40
Review from Evelyn A (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Heffle Court are very caring - from the cleaning (meticulous), to the care staff (patient and sympathetic), and to the admin staff (always helpful).
Reply from Nicole Howarth, on behalf of the team at Heffle CourtThank you for your lovely review! The team at Heffle Court works exceptionally hard to provide the highest level of care and support at all times, so your recognition means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from P J (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my mum's room, and she is clean & comfortable, the staff are very friendly & helpful.
Reply from Nicole Howarth, on behalf of the team at Heffle CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team is dedicated to providing the very best care for all our residents, so your recognition of their hard work means a lot. I will pass on your kind comments to the whole team.
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Review from C M (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the manager at Heffle Court! My beloved manor had a financial situation arise and the manager built a case and fought very hard for her when nobody else would.
My mother has been at Heffle Court for nearly 4 years and is very happy there. With such caring staff, you
couldn't ask for more.
Reply from Heffle Court, Home Manager at Heffle CourtThank you, for your kind words and recognition of the team at Heffle Court. We're delighted to hear that your mother is receiving such great care and feels happy here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from Angela P (Wife of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled really well and always is relaxed when I visit. All the staff are very attentive and very caring. The food is amazing. I like the fact that most people spend their time in the communal area and are content.
Reply from Home Manager, Home Manager at Heffle CourtMany thanks for your positive review. We're delighted to hear that your husband has settled in well and is receiving such great care at Heffle Court. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from D D (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.


The big downside for me was financial admin. I was unaware that the direct debit

for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.
Reply from Home Manager, Home Manager at Heffle CourtWe pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
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Review from L C (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very happy and caring home.
Reply from Home Manager, Home Manager at Heffle CourtThank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from R C (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had
any problems and built up very good friendships with staff.
Reply from Home Manager, Home Manager at Heffle CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.
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Review from Sue B (Great-Niece of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the team at Heffle Court. The overall care, understanding and professionalism are top-class. We approached them when an emergency placement was required and they dropped everything to accommodate my uncle. I wouldn't hesitate to recommend this care home to any of my friends.
Reply from Debby Potter, Home Manager at Heffle CourtThank you for taking the time to leave us such a fantastic review, Sue! Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from G G (Resident) assisted by family/friend published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, no complaints about this place. The staff are very good, I have lots of friends here.
Reply from Home Manager, Home Manager at Heffle CourtThank you for your lovely comments. We're delighted to hear that you're receiving such great care and have made many friends at Heffle Court. We will pass on your kind comments to the whole team.
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Review from Clive B (Son of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came for the Macmillan afternoon tea at Heffle Court and we had a lovely afternoon with a beautiful violinist playing, guess the coffee cups activity which my niece won.
It was so good to see the residents engaging with the staff and my mother thoroughly enjoyed herself. The staff all do a wonderful
job. Thank you.
Reply from Home Manager, Home Manager at Heffle CourtThank you for your kind words and recognition of the team at Heffle Court. Your comments will be passed on to the team.
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Review from S D (Friend of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Went for a barbecue at the home it was very enjoyable. Well looked after and very caring staff.
Reply from Debby Potter, Home Manager at Heffle CourtOn behalf of the Heffle Court team, we would like to thank you for your wonderful feedback. Thank you again for your review.
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Review from S A (Niece of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle is as happy and as healthy as can be so that makes me happy. The staff are lovely and hard working. New management coming in has made a positive difference.
Reply from Debby Potter, Home Manager at Heffle CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Heffle Court and will pass on your kind comments to the whole team.
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Review from D C (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took Dad to Heffle Court as we had to move him to a new home. Staff were very helpful and made sure Dad was well looked after. The room was spotless and smelled fresh. We were helped with putting Dad's clothes and possessions away. Can'tsay a bad word. The experience so far is excellent.
Reply from Debby Potter, Home Manager at Heffle CourtThank you for your lovely feedback, we're glad that you and your father have had a positive experience at Heffle Court!
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Review from Rowena C (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, smiley staff.
A warm welcome.
Patience with all guests.
Lovely food.
Reply from Home Manager at Heffle CourtThank you for your review, Rowena, we're glad you enjoy our food and feel welcome at our home!
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Review from Janice C (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was aged 92 when she had to go into Heffle Court. She had always been a very independent lady and found it hard to accept that she needed full-time care. In October 2023 she went into care and at first was very depressed and ready to give up. But the caring support the team gave Mum was exceptional
and after a few weeks, she settled and began enjoying being there. She loved the company and, although sometimes she could be very stubborn, the team knew how to win her round. I can’t thank the team enough for the care and support while Mum was there and she had a lovely Christmas as well.
Reply from Home Manager, Home Manager at Heffle CourtThank you Janice for taking the time to leave us a review and for your lovely comments about the care and team at Heffle Court. Your feedback will be shared with the team.
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Review from D P (Son of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks for all you have done for my mother and our family.
Reply from Home Manager, Home Manager at Heffle CourtThank you for taking the time to leave us a review and for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Deborah D (Daughter of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Heffle Court for 10 days before he died, after 6 weeks in hospital. Every member of staff we met at Heffle Court was kind, compassionate and caring. As a family, we felt that the staff bothered to get to know him and cared about him and did their best for him.
When he died, the
deputy manager and the staff showed us such understanding and kindness and we will never forget that.
Thank you to all the staff for making my father's last days as comfortable as they could be. We will always be grateful.
Reply from Home Manager, Home Manager at Heffle CourtThank you for sharing your experience with Heffle Court. We are sorry for your loss and extend our deepest condolences to you and your family. It's heartening to hear that every member of staff you met was kind, compassionate and caring. We are pleased to know that the staff did their best for him, and that his last days were made as comfortable as they could be. We will be sure to pass on your kind words to the team, who will be delighted to hear them.
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Review from J D (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum's dementia was already quite advanced by the time she moved to Heffle Court. We were very impressed with the care, consideration and attention given to Mum by the friendly staff.
During Mum's last few weeks, we couldn't have asked for more. All the staff were so kind to Mum and to ourselves,
the care was exceptional - thank you.
Reply from Home Manager, Home Manager at Heffle CourtOn behalf of the Heffle Court team, we would like to thank you for your positive feedback. We are really sorry for your loss and we hope we made your Mum’s last weeks as peaceful as possible. She will be greatly missed. Your comments will be passed on to the team.
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Review from Tracey P (Daughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was sent to Heffle Court from the hospital for a temporary stay before moving to her forever home. My mother has vascular dementia which presents her with many issues including a lack of appetite and delusions. I was quite anxious about how she would cope with the change of environment but
I needn't have worried. Alison and her staff made everything so easy for us. They were very welcoming calming Mum's fears and worries instantly. With the staff's encouragement and support my mum started to eat more, they diagnosed and treated her for depression which calmed her immensely. Everyone was so kind, caring and helpful. The home itself is clean and bright with many communal rooms. There are many activities laid on for residents to stimulate them. I can't praise Heffle Court and its staff enough and would highly recommend this home for temporary or permanent residence, particularly for those suffering from dementia.
Reply from Home Manager, Home Manager at Heffle CourtWe are so pleased to read your wonderful comments about the care your Mother received, she was a joy to care for; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.
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Review from Jo N (Daughter of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is in Effle Court at the moment. She is beginning to settle down thanks to the staff who are brilliant.
It has a kind environment and the staff are always friendly and caring.
We have no experience with care homes or how they run but found Heffle Court to be clean, the staff helpful and caring
and always ready with a smile.
Reply from Home Manager, Home Manager at Heffle CourtThank you for your review Jo and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It is a delight to welcome your mum and her family to Heffle Court. Your feedback will be passed on to the team.
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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Heffle Court is calculated as follows: ( (337 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 412 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heffle Court is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (110)

Meet the Team (1)

Vlad

Vlad Vieru

Job Title: Home Manager

I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Care UK philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heffle Court to verify any information. View our terms and conditions. Heffle Court has an Enhanced Service - more info.