
Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)

All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)


Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)

All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)


Located in the charming market town of Heathfield in East Sussex, Heffle Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the welcoming care home can enjoy quality facilities including cosy communal areas, a cinema room and hair and beauty salon. Each bedroom is tastefully decorated, and many have an en-suite bathroom. Outside there...
Care Provided by Heffle Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heffle Court for full pricing details and T&Cs.
Contact Heffle Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Vlad Vieru(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1999
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (33)
Visiting
- Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.
Parking
- On site parking for visitors
Heffle Court Reviews (72)
Heffle Court has a Review Score of 9.8 (9.807) out of 10, based on 40 reviews in the last 2 years.
Over all time Heffle Court has 72 reviews.
My aunt (Pat) seems very well and happy to be in your care.
Vlad = You have a superb team.
Many thanks for your positive review. We're delighted to hear that your aunt Pat is happy and receiving such great care at Heffle Court. I'm proud to lead such a dedicated team, and I'll be sure to pass on your lovely feedback to everyone.
Lounge area smelled of urine, but bedroom very clean.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband received such great care during his respite stay at Heffle Court. We're pleased you found our team to be friendly, approachable, and professional. We take great pride in maintaining a clean...
We would recommend Heffle Court.
Thank you for your positive review. We're delighted to hear that your husband received such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment for both residents and their loved ones, so your words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
Delighted with the genuine caring from everyone. Lovely atmosphere and surroundings.
Thank you for your lovely comments. Our team at Heffle Court works hard to create a welcoming and supportive environment, so thank you for your recognition. Your feedback will be shared with the team.
Dad had to move from a care home because of his medical needs. We were put in contact with Heffle Court, and is the best thing that could of happened. Dad has dementia but since being at Heffle Court he has managed to get a quality of life back. The staff are very attentive and management totally aware of everything. Highly recommended.
Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your dad is receiving such great care at Heffle Court. Our team works hard to create a welcoming and supportive environment, so it means a lot to know that this has made such a difference. I will pass on your kind comments to the whole team.
The team have been outstanding from the beginning to make the move from hospital and has explained every step of what each day will look like and the care our Mum will need to make it feel as homely as possible. We are very happy, and everyone is so friendly. Thank you.
Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mum is settling in well at Heffle Court and that you've felt supported by the team throughout. Creating a welcoming environment is something we take great pride in, so your kind words mean a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
Staff at Heffle Court are very caring - from the cleaning (meticulous), to the care staff (patient and sympathetic), and to the admin staff (always helpful).
Thank you for your lovely review! The team at Heffle Court works exceptionally hard to provide the highest level of care and support at all times, so your recognition means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
I am very pleased with my mum's room, and she is clean & comfortable, the staff are very friendly & helpful.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court. Our team is dedicated to providing the very best care for all our residents, so your recognition of their hard work means a lot. I will pass on your kind comments to the whole team.
My mother has been at Heffle Court for nearly 4 years and is very happy there. With such caring staff, you couldn't ask for more.
Thank you, for your kind words and recognition of the team at Heffle Court. We're delighted to hear that your mother is receiving such great care and feels happy here. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
My husband has settled really well and always is relaxed when I visit. All the staff are very attentive and very caring. The food is amazing. I like the fact that most people spend their time in the communal area and are content.
Many thanks for your positive review. We're delighted to hear that your husband has settled in well and is receiving such great care at Heffle Court. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.
The big downside for me was financial admin. I was unaware that the direct debit for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.
We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.
A very happy and caring home.
Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had any problems and built up very good friendships with staff.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.
Cannot fault the team at Heffle Court. The overall care, understanding and professionalism are top-class. We approached them when an emergency placement was required and they dropped everything to accommodate my uncle. I wouldn't hesitate to recommend this care home to any of my friends.
Thank you for taking the time to leave us such a fantastic review, Sue! Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
Very comfortable, no complaints about this place. The staff are very good, I have lots of friends here.
Thank you for your lovely comments. We're delighted to hear that you're receiving such great care and have made many friends at Heffle Court. We will pass on your kind comments to the whole team.
It was so good to see the residents engaging with the staff and my mother thoroughly enjoyed herself. The staff all do a wonderful job. Thank you.
Thank you for your kind words and recognition of the team at Heffle Court. Your comments will be passed on to the team.
Went for a barbecue at the home it was very enjoyable. Well looked after and very caring staff.
On behalf of the Heffle Court team, we would like to thank you for your wonderful feedback. Thank you again for your review.
My uncle is as happy and as healthy as can be so that makes me happy. The staff are lovely and hard working. New management coming in has made a positive difference.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Heffle Court and will pass on your kind comments to the whole team.
Took Dad to Heffle Court as we had to move him to a new home. Staff were very helpful and made sure Dad was well looked after. The room was spotless and smelled fresh. We were helped with putting Dad's clothes and possessions away. Can'tsay a bad word. The experience so far is excellent.
Thank you for your lovely feedback, we're glad that you and your father have had a positive experience at Heffle Court!
A warm welcome.
Patience with all guests.
Lovely food.
Thank you for your review, Rowena, we're glad you enjoy our food and feel welcome at our home!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (52) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heffle Court.
Meet the Team (1)

I lead my professional Care Team in delivering the highest level of care and support for our residents.
My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Care UK philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heffle Court to verify any information. View our terms and conditions. Heffle Court has an Enhanced Service -more info.