Heffle Court

Station Road, Heathfield TN21 8DR
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9.7 49 Reviews
  • Heffle Court, Heathfield
Heffle Court Care Home is situated in Heathfield, East Sussex, in an area of outstanding natural beauty providing nursing and residential dementia care for up to 39 residents living with Alzheimer’s disease and other progressive dementias, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Heathfield is a vibrant market town surrounded by beautiful East Sussex countryside. The home benefits from its close proximity to the town with a wide selection of shops and other amenities being within easy reach, enabling residents to maintain close links with the local community and surrounding area.

The home's aim is to provide a comfortable and enjoyable home with a friendly and companionable atmosphere, where residents can enjoy the highest standard of care from highly trained and qualified staff. Specialist dementia training allows the team to offer quality support to residents living with the condition and the kitchen team also undergo this training, ensuring every area of care is covered to meet the individual needs of residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Heffle Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Vlad Viru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (33)

Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Parking

  • On site parking for visitors

Heffle Court Reviews (49)

Total of 49, showing 21-40
9.7

Heffle Court has a Review Score of 9.7 (9.679) out of 10, based on 18 reviews in the last 2 years. Over all time Heffle Court has 49 reviews.

Overall Experience

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Date Published

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Review from J D (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's dementia was already quite advanced by the time she moved to Heffle Court. We were very impressed with the care, consideration and attention given to Mum by the friendly staff.
During Mum's last few weeks, we couldn't have asked for more. All the staff were so kind to Mum and to ourselves,
the care was exceptional - thank you.

Reply from Home Manager, Home Manager at Heffle Court

On behalf of the Heffle Court team, we would like to thank you for your positive feedback. We are really sorry for your loss and we hope we made your Mum’s last weeks as peaceful as possible. She will be greatly missed. Your comments will be passed on to the team.

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Review from Tracey P (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to Heffle Court from the hospital for a temporary stay before moving to her forever home. My mother has vascular dementia which presents her with many issues including a lack of appetite and delusions. I was quite anxious about how she would cope with the change of environment but
I needn't have worried. Alison and her staff made everything so easy for us. They were very welcoming calming Mum's fears and worries instantly. With the staff's encouragement and support my mum started to eat more, they diagnosed and treated her for depression which calmed her immensely. Everyone was so kind, caring and helpful. The home itself is clean and bright with many communal rooms. There are many activities laid on for residents to stimulate them. I can't praise Heffle Court and its staff enough and would highly recommend this home for temporary or permanent residence, particularly for those suffering from dementia.

Reply from Home Manager, Home Manager at Heffle Court

We are so pleased to read your wonderful comments about the care your Mother received, she was a joy to care for; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.

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Review from Jo N (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is in Effle Court at the moment. She is beginning to settle down thanks to the staff who are brilliant.
It has a kind environment and the staff are always friendly and caring.
We have no experience with care homes or how they run but found Heffle Court to be clean, the staff helpful and caring
and always ready with a smile.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your review Jo and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It is a delight to welcome your mum and her family to Heffle Court. Your feedback will be passed on to the team.

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Review from Stella R (Respite Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, its been so fantastic if I needed another home I would want to come back here thats how good its been. I had lovely meals and as I mixed I have made lovely friends. I have loved every minute of it. They have all been kind to me all been wonderful. I have got better on my legs and have not
used my frame so that is good. I want to say thankyou for everything and I will come back to visit.

Reply from Home Manager, Home Manager at Heffle Court

We would like to thank you for your words of kindness which are very much appreciated. It was an absolute pleasure having you stay with us and we look forward to you visiting us again. All comments will be passed on to the team and thank you again for the review.

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Review from Kim R (Daughter of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this wonderful place for four years, and I can honestly say I wouldn't want her in any other care home but this one. All the staff are friendly and compassionate and spend time really getting to know each resident. My mum is so happy here, and although her Alzheimer's has got worse,
I'm confident that she is being well looked after and has a better social life than I do! It's a happy place with lots of parties and celebrations, which each resident can be part of in their own way.

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Review from A M (Husband of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been n Heffle Court nearly a year now. She has been in the nursing unit for most of that time. I am well satisfied with all aspects of the care provided. the staff are friendly and attentive. I can rest my mind that my wife of 62 years is getting the help she now requires.

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Review from A W (Husband of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful and delighted with the loving care my wife received from all the staff. I am very appreciative of your thoughtfulness in providing me with regular updates by post/email, especially in these difficult times.

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Review from Mary S (Sister of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very kind and caring to my sister.

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Review from David C (Son of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I originally placed my mother in respite in Heffle Court in 2014 so that, as her main and only carer, I could take some time out from my duties as I was extremely stressed at the time. My main concern with placing her in respite was that she could be very, very difficult due to her Alzheimer's and also
very aggressive. I needn't have worried as the wonderful and incredible people that work at Heffle showed such kindness and professionalism that I felt totally happy and indeed she stayed for an extra week so that I could fully recover.
In 2016 when it became impossible for me to continue looking after her the decision was taken to permanently place her into care so Heffle Court took her in and there she has remained since. I could not be happier with the fantastic service they have provided to my mother and I could not wish for a better place for her, all the staff are incredibly patient with both my mother and myself and I feel like they are an extension of my family.

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Review from H E (Wife of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, ages 75-years, has had dementia for 8-years or so. He has been in Heffle for 18-months. I have always been impressed with how kind and caring the staff are, including everyone in compositions and activities of everyday life. My husband started there on the floor where residents were mobile,
but last summer, had a fall. He had two weeks in hospital for the hip, and back at Heffle, he went up to the nursing floor where for the last 6-months, has been very settled and well cared for. I've been impressed they are Covid-free. Now look forward to visits as per pre-Covid!

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Review from A A (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am truly amazed and very grateful for the level of care shown by the staff at Heffle Court for my mother. They are wonderful. The level of care received is outstanding. It is an enormous comfort to me to know she is happy and very well looked after when I cannot visit as often as I used to. Thank
you to all the staff at Heffle Court.

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Review from Fiona M (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There's always a happier atmosphere even if some are low - they try to lift spirits. I sometimes wonder if all residents are getting enough to drink and eat, even though there is always plenty of food available - some may need help occasionally.

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Review from Brian H (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of this care home for more than 18 months. The home is well maintained with excellent facilities and is very welcoming to residents and visitors alike. The staff are warm, friendly and very caring to the residents, with a kindness and compassionate approach that I cannot
speak too highly of. Suffice to say - My wife is happy and settled here and I am very lucky to have found such a haven for her to cope with her mixed dementia condition.

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Review from Sue W (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has dementia and been a resident of Heffle Court for the last five years. She had been living elsewhere for a few months and I was extremely happy when we were able to move her. Heffle Court is one of the most wonderful places and has a brilliant attention to both residents and their families.
I have always been made to feel very welcome and my Mother receives excellent care and attention.

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Review from Ruth C (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In early 2016, I decided along with professionals that my mother at 95 years needed to go into care. Living 5000 miles away and being an only child, the emotional stress I was experiencing having to find a care home I felt suited my mother's needs, care and safety was so important.


After visiting

the list of homes given to me, none were suitable, to put it mildly, I then came upon Heffle Court. I knew from just entering the home, the tour and the facilities and listening to the carer showing me around I felt there was care and love for the residents. It has been 18 months and I can only say my mother has settled in, looks relaxed and is so well cared for. No one wants to make the decision to put one's parent into care, but I would definitely recommend Heffle Court.

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Review from M C (Son of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for 6 years. The staff changes on a regular basis but one the whole they are really good. Over the years, we have had our ups and downs but they have always resolved the problems.

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Review from Sharron J (Daughter-in-law of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law had dementia and lived in Heffle Court Nursing Home and she was extremely happy there. She developed an illness and had to be admitted to hospital. The home helped me get her back to them for end of life care. The staff were absolutely amazing in caring for her in her last few weeks.
I live in Australia but spent 3 weeks with her. The staff also looked after me and gave me amazing support. The staff looked after her as if she was their own mother, it was wonderful to witness. I cannot speak highly enough of Heffle Court. I will never forget them, truly amazing experience.

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Review from Sue P (Friend of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting Heffle Court Care Home with Nursing since August 2016. The staff are all always friendly and helpful and always offering a cup of tea. The residents are cared for well, the staff are always on hand and caring.
Activities are always offered. Plenty of drinks for the residents.
The cleaners are also very caring towards residents offering to clean glasses and offering tissues for sneezes.

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Review from Paul L (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been well looked after during her time here for 14 months so far. The care staff and other staff are friendly and make a real effort to give the residents as good a quality of life as possible. I feel I can trust them which helps a lot. For most visits, I come away feeling positive.

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Review from Maureen S (Wife of Resident) published on 2 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall assessment of this home is that "care" is the key word. I cannot speak too highly of the staff's attitude, both to the resident and to me. The atmosphere is friendly, but nonetheless, quietly efficient. I feel the level of staff could be increased to enable more individual contact and care
and to make it more possible for the existing staff to be effective. I do feel there are occasions when they need to be in more than once place at the same time. That said, there is never any sign of panic. I feel staff training must be good.to obtain the level of competence shown.


My requirements are; safety; physical and (as far as the illness allows) mental well-being; maintenance of dignity and respect for his wishes. All of these are delivered.


The building and contents are looking "tired" but aren't of primary importance. Laundry has been a problem: 2, possibly 3, tweed jackets put through the washing machine - not acceptable but complaint being followed up.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Heffle Court is calculated as follows: ( (154 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 212 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heffle Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (3)

Debby

Debby Potter

Job Title: Home Manager

Debby is our Home Manager at Heffle Court, here’s a little bit more about herself and the home in her own words:


“I’m passionate about creating an environment where staff can thrive and residents enjoy a contented and dignified life. The knowledge, skills, experience, and continual staff development possessed by staff ensure that all residents regardless of their ability or level of care needed can be accommodated within the home.


Qualifying as a Registered Nurse at the Royal London Hospital over 29 years ago, I chose very early to specialise in elderly care and have gone on to enjoy a fulfilling career.


A highlight of my work to date has been achieving ‘Beacon’ status for the Gold Standards Framework, which champions the very best practices in end-of-life care. I also work very closely with professional peers to ensure high standards are maintained and built upon.


I take great pride in ensuring that Heffle Court is home for each resident. Care is not just about physical wellbeing it is about the resident as a whole person. It’s also about treating the residents as individuals and making sure the care home truly becomes their home.”

Jules

Jules McClung

Job Title: RMN

I have worked for Caring Homes for just over 3 years and am based in the Nursing Unit. The key features that I love about my role is the provision of excellent palliative care. I find it an honour to be with the residents and seeing them smile.

Kathryn

Kathryn Baddeley

Job Title: Senior Care Assistant

I have worked for Caring Homes for over 15 years. My role, within the Residential Unit is very rewarding and I enjoy the fact that I can make a difference. Ensuring we provide the highest standard of care is paramount.

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