Heffle Court

Station Road, Heathfield TN21 8DR
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9.7 58 Reviews
  • Heffle Court, Heathfield
Heffle Court Care Home is situated in Heathfield, East Sussex, in an area of outstanding natural beauty providing nursing and residential dementia care for up to 39 residents living with Alzheimer’s disease and other progressive dementias, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Heathfield is a vibrant market town surrounded by beautiful East Sussex countryside. The home benefits from its close proximity to the town with a wide selection of shops and other amenities being within easy reach, enabling residents to maintain close links with the local community and surrounding area.

The home's aim is to provide a comfortable and enjoyable home with a friendly and companionable atmosphere, where residents can enjoy the highest standard of care from highly trained and qualified staff. Specialist dementia training allows the team to offer quality support to residents living with the condition and the kitchen team also undergo this training, ensuring every area of care is covered to meet the individual needs of residents.
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Care Provided by Heffle Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1620
  • Self-Funded Nursing Care: from £1908
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1775
  • RESPITE Self-Funded Residential Dementia Care: from £1775
  • RESPITE Self-Funded Nursing Care: from £1875
  • RESPITE Self-Funded Nursing Dementia Care: from £1875

These prices are only a guideline, please contact Heffle Court to find out the exact price for your requirements.

Contact Heffle Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heffle Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vlad Viru (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Parking

  • On site parking for visitors

Heffle Court Reviews (58)

9.7

Heffle Court has a Review Score of 9.7 (9.725) out of 10, based on 27 reviews in the last 2 years.
Over all time Heffle Court has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heffle Court
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Total of 58, showing 21-40
Review from G G (Resident) assisted by family/friend published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, no complaints about this place. The staff are very good, I have lots of friends here.
Reply from Home Manager, Home Manager at Heffle CourtThank you for your lovely comments. We're delighted to hear that you're receiving such great care and have made many friends at Heffle Court. We will pass on your kind comments to the whole team.
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Review from Clive B (Son of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came for the Macmillan afternoon tea at Heffle Court and we had a lovely afternoon with a beautiful violinist playing, guess the coffee cups activity which my niece won.
It was so good to see the residents engaging with the staff and my mother thoroughly enjoyed herself. The staff all do a wonderful
job. Thank you.
Reply from Home Manager, Home Manager at Heffle CourtThank you for your kind words and recognition of the team at Heffle Court. Your comments will be passed on to the team.
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Review from S D (Friend of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Went for a barbecue at the home it was very enjoyable. Well looked after and very caring staff.
Reply from Debby Potter, Home Manager at Heffle CourtOn behalf of the Heffle Court team, we would like to thank you for your wonderful feedback. Thank you again for your review.
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Review from S A (Niece of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle is as happy and as healthy as can be so that makes me happy. The staff are lovely and hard working. New management coming in has made a positive difference.
Reply from Debby Potter, Home Manager at Heffle CourtThank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Heffle Court and will pass on your kind comments to the whole team.
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Review from D C (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took Dad to Heffle Court as we had to move him to a new home. Staff were very helpful and made sure Dad was well looked after. The room was spotless and smelled fresh. We were helped with putting Dad's clothes and possessions away. Can'tsay a bad word. The experience so far is excellent.
Reply from Debby Potter, Home Manager at Heffle CourtThank you for your lovely feedback, we're glad that you and your father have had a positive experience at Heffle Court!
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Review from Rowena C (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, smiley staff.
A warm welcome.
Patience with all guests.
Lovely food.
Reply from Home Manager at Heffle CourtThank you for your review, Rowena, we're glad you enjoy our food and feel welcome at our home!
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Review from Janice C (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was aged 92 when she had to go into Heffle Court. She had always been a very independent lady and found it hard to accept that she needed full-time care. In October 2023 she went into care and at first was very depressed and ready to give up. But the caring support the team gave Mum was exceptional
and after a few weeks, she settled and began enjoying being there. She loved the company and, although sometimes she could be very stubborn, the team knew how to win her round. I can’t thank the team enough for the care and support while Mum was there and she had a lovely Christmas as well.
Reply from Home Manager, Home Manager at Heffle CourtThank you Janice for taking the time to leave us a review and for your lovely comments about the care and team at Heffle Court. Your feedback will be shared with the team.
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Review from D P (Son of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks for all you have done for my mother and our family.
Reply from Home Manager, Home Manager at Heffle CourtThank you for taking the time to leave us a review and for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Deborah D (Daughter of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Heffle Court for 10 days before he died, after 6 weeks in hospital. Every member of staff we met at Heffle Court was kind, compassionate and caring. As a family, we felt that the staff bothered to get to know him and cared about him and did their best for him.
When he died, the
deputy manager and the staff showed us such understanding and kindness and we will never forget that.
Thank you to all the staff for making my father's last days as comfortable as they could be. We will always be grateful.
Reply from Home Manager, Home Manager at Heffle CourtThank you for sharing your experience with Heffle Court. We are sorry for your loss and extend our deepest condolences to you and your family. It's heartening to hear that every member of staff you met was kind, compassionate and caring. We are pleased to know that the staff did their best for him, and that his last days were made as comfortable as they could be. We will be sure to pass on your kind words to the team, who will be delighted to hear them.
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Review from J D (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum's dementia was already quite advanced by the time she moved to Heffle Court. We were very impressed with the care, consideration and attention given to Mum by the friendly staff.
During Mum's last few weeks, we couldn't have asked for more. All the staff were so kind to Mum and to ourselves,
the care was exceptional - thank you.
Reply from Home Manager, Home Manager at Heffle CourtOn behalf of the Heffle Court team, we would like to thank you for your positive feedback. We are really sorry for your loss and we hope we made your Mum’s last weeks as peaceful as possible. She will be greatly missed. Your comments will be passed on to the team.
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Review from Tracey P (Daughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was sent to Heffle Court from the hospital for a temporary stay before moving to her forever home. My mother has vascular dementia which presents her with many issues including a lack of appetite and delusions. I was quite anxious about how she would cope with the change of environment but
I needn't have worried. Alison and her staff made everything so easy for us. They were very welcoming calming Mum's fears and worries instantly. With the staff's encouragement and support my mum started to eat more, they diagnosed and treated her for depression which calmed her immensely. Everyone was so kind, caring and helpful. The home itself is clean and bright with many communal rooms. There are many activities laid on for residents to stimulate them. I can't praise Heffle Court and its staff enough and would highly recommend this home for temporary or permanent residence, particularly for those suffering from dementia.
Reply from Home Manager, Home Manager at Heffle CourtWe are so pleased to read your wonderful comments about the care your Mother received, she was a joy to care for; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.
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Review from Jo N (Daughter of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is in Effle Court at the moment. She is beginning to settle down thanks to the staff who are brilliant.
It has a kind environment and the staff are always friendly and caring.
We have no experience with care homes or how they run but found Heffle Court to be clean, the staff helpful and caring
and always ready with a smile.
Reply from Home Manager, Home Manager at Heffle CourtThank you for your review Jo and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It is a delight to welcome your mum and her family to Heffle Court. Your feedback will be passed on to the team.
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Review from Stella R (Respite Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic, its been so fantastic if I needed another home I would want to come back here thats how good its been. I had lovely meals and as I mixed I have made lovely friends. I have loved every minute of it. They have all been kind to me all been wonderful. I have got better on my legs and have not
used my frame so that is good. I want to say thankyou for everything and I will come back to visit.
Reply from Home Manager, Home Manager at Heffle CourtWe would like to thank you for your words of kindness which are very much appreciated. It was an absolute pleasure having you stay with us and we look forward to you visiting us again. All comments will be passed on to the team and thank you again for the review.
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Review from Kim R (Daughter of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at this wonderful place for four years, and I can honestly say I wouldn't want her in any other care home but this one. All the staff are friendly and compassionate and spend time really getting to know each resident. My mum is so happy here, and although her Alzheimer's has got worse,
I'm confident that she is being well looked after and has a better social life than I do! It's a happy place with lots of parties and celebrations, which each resident can be part of in their own way.
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Review from A M (Husband of Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been n Heffle Court nearly a year now. She has been in the nursing unit for most of that time. I am well satisfied with all aspects of the care provided. the staff are friendly and attentive. I can rest my mind that my wife of 62 years is getting the help she now requires.
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Review from A W (Husband of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very grateful and delighted with the loving care my wife received from all the staff. I am very appreciative of your thoughtfulness in providing me with regular updates by post/email, especially in these difficult times.
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Review from Mary S (Sister of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be very kind and caring to my sister.
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Review from David C (Son of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I originally placed my mother in respite in Heffle Court in 2014 so that, as her main and only carer, I could take some time out from my duties as I was extremely stressed at the time. My main concern with placing her in respite was that she could be very, very difficult due to her Alzheimer's and also
very aggressive. I needn't have worried as the wonderful and incredible people that work at Heffle showed such kindness and professionalism that I felt totally happy and indeed she stayed for an extra week so that I could fully recover.
In 2016 when it became impossible for me to continue looking after her the decision was taken to permanently place her into care so Heffle Court took her in and there she has remained since. I could not be happier with the fantastic service they have provided to my mother and I could not wish for a better place for her, all the staff are incredibly patient with both my mother and myself and I feel like they are an extension of my family.
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Review from H E (Wife of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, ages 75-years, has had dementia for 8-years or so. He has been in Heffle for 18-months. I have always been impressed with how kind and caring the staff are, including everyone in compositions and activities of everyday life. My husband started there on the floor where residents were mobile,
but last summer, had a fall. He had two weeks in hospital for the hip, and back at Heffle, he went up to the nursing floor where for the last 6-months, has been very settled and well cared for. I've been impressed they are Covid-free. Now look forward to visits as per pre-Covid!
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Review from A A (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am truly amazed and very grateful for the level of care shown by the staff at Heffle Court for my mother. They are wonderful. The level of care received is outstanding. It is an enormous comfort to me to know she is happy and very well looked after when I cannot visit as often as I used to. Thank
you to all the staff at Heffle Court.
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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Heffle Court is calculated as follows: ( (241 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 316 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heffle Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Vlad

Vlad Vieru

Job Title: Home Manager

Vlad is our Home Manager at Heffle Court. Here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Jules

Jules McClung

Job Title: RMN

I have worked at Aria Care for several years and am based in the Nursing Unit. The key features that I love about my role is the provision of excellent palliative care. I find it an honour to be with the residents and seeing them smile.

Kathryn

Kathryn Baddeley

Job Title: Senior Care Assistant

I have worked for Aria Care for over 15 years. My role, within the Residential Unit is very rewarding and I enjoy the fact that I can make a difference. Ensuring we provide the highest standard of care is paramount.

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