Heffle Court

Station Road, Heathfield TN21 8DR
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9.8 61 Reviews
  • Heffle Court, Heathfield
Heffle Court Care Home is situated in Heathfield, East Sussex, in an area of outstanding natural beauty providing nursing and residential dementia care for up to 39 residents living with Alzheimer’s disease and other progressive dementias, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Heathfield is a vibrant market town surrounded by beautiful East Sussex countryside. The home benefits from its close proximity to the town with a wide selection of shops and other amenities being within easy reach, enabling residents to maintain close links with the local community and surrounding area.

The home's aim is to provide a comfortable and enjoyable home with a friendly and companionable atmosphere, where residents can enjoy the highest standard of care from highly trained and qualified staff. Specialist dementia training allows the team to offer quality support to residents living with the condition and the kitchen team also undergo this training, ensuring every area of care is covered to meet the individual needs of residents.
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Care Provided by Heffle Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1620
  • Self-Funded Nursing Care: from £1908
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1775
  • RESPITE Self-Funded Residential Dementia Care: from £1775
  • RESPITE Self-Funded Nursing Care: from £1875
  • RESPITE Self-Funded Nursing Dementia Care: from £1875

These prices are only a guideline, please contact Heffle Court to find out the exact price for your requirements.

Contact Heffle Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heffle Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vlad Viru (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Parking

  • On site parking for visitors

Heffle Court Reviews (61)

9.8

Heffle Court has a Review Score of 9.8 (9.753) out of 10, based on 30 reviews in the last 2 years.
Over all time Heffle Court has 61 reviews.

Overall Experience
  • 47
  • 13
  • 1
  • 0
  • 0
Date Published
  • 61
  • 11
  • 22
  • 30
  • 31
Reviewer Connection to Heffle Court
  • 24
  • 10
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Sylvia F (Husband of Resident) published on 20 July 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very caring and the staff are always kind and make the patients comfortable and give them love and personal care attention which is so important. My husband has been in Heffle Court for two years and he has been very well cared for. The staff are warm and give lots of love to each patient.
There are activities available to those who are able to participate which is excellent. Staff work very hard to make life as pleasant as possible for everybody.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Heffle Court is calculated as follows: ( (277 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 352 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heffle Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Vlad

Vlad Vieru

Job Title: Home Manager

Vlad is our Home Manager at Heffle Court. Here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Jules

Jules McClung

Job Title: RMN

I have worked at Aria Care for several years and am based in the Nursing Unit. The key features that I love about my role is the provision of excellent palliative care. I find it an honour to be with the residents and seeing them smile.

Kathryn

Kathryn Baddeley

Job Title: Senior Care Assistant

I have worked for Aria Care for over 15 years. My role, within the Residential Unit is very rewarding and I enjoy the fact that I can make a difference. Ensuring we provide the highest standard of care is paramount.

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