Heffle Court

My Mother has dementia and been a resident of Heffle Court for the last five years. She had been living elsewhere for a few months and I was extremely happy when we were able to move her. Heffle Court is one of the most wonderful places and has a brilliant attention to both residents and their families. I have always been made to feel very welcome and my Mother receives excellent care and attention.

In early 2016, I decided along with professionals that my mother at 95 years needed to go into care. Living 5000 miles away and being an only child, the emotional stress I was experiencing having to find a care home I felt suited my mother's needs, care and safety was so important.

After visiting the list of homes given to me, none were suitable, to put it mildly, I then came upon Heffle Court. I knew from just entering the home, the tour and the facilities and listening to the carer showing me around I felt there was care and love for the residents. It has been 18 months and I can only say my mother has settled in, looks relaxed and is so well cared for. No one wants to make the decision to put one's parent into care, but I would definitely recommend Heffle Court.

My mother has been in the care home for 6 years. The staff changes on a regular basis but one the whole they are really good. Over the years, we have had our ups and downs but they have always resolved the problems.

My mother in law had dementia and lived in Heffle Court Nursing Home and she was extremely happy there. She developed an illness and had to be admitted to hospital. The home helped me get her back to them for end of life care. The staff were absolutely amazing in caring for her in her last few weeks. I live in Australia but spent 3 weeks with her. The staff also looked after me and gave me amazing support. The staff looked after her as if she was their own mother, it was wonderful to witness. I cannot speak highly enough of Heffle Court. I will never forget them, truly amazing experience.

Activities are always offered. Plenty of drinks for the residents. The cleaners are also very caring towards residents offering to clean glasses and offering tissues for sneezes.

My mother has been well looked after during her time here for 14 months so far. The care staff and other staff are friendly and make a real effort to give the residents as good a quality of life as possible. I feel I can trust them which helps a lot. For most visits, I come away feeling positive.

My overall assessment of this home is that "care" is the key word. I cannot speak too highly of the staff's attitude, both to the resident and to me. The atmosphere is friendly, but nonetheless, quietly efficient. I feel the level of staff could be increased to enable more individual contact and care and to make it more possible for the existing staff to be effective. I do feel there are occasions when they need to be in more than once place at the same time. That said, there is never any sign of panic. I feel staff training must be good.to obtain the level of competence shown.

My requirements are; safety; physical and (as far as the illness allows) mental well-being; maintenance of dignity and respect for his wishes. All of these are delivered.

The building and contents are looking "tired" but aren't of primary importance. Laundry has been a problem: 2, possibly 3, tweed jackets put through the washing machine - not acceptable but complaint being followed up.

The care provided here is excellent and consistently so. The staff are well trained in dementia care. They are excellent, caring, sensitive and professional at all times. The home is warm and friendly. The atmosphere is calm and welcoming. I cannot praise Heffle Court more highly.

My father has not been the easiest of residents to deal with, however, the staff and management have been wonderful not only with him but in trying to make things better for him. They go out of their way to think of ways to bring him out of himself. I am constantly overwhelmed by their kind, caring and understanding attitude to what can be very volatile situations. I simply cannot praise this home and it's incredible staff and management enough.

They put on a really nice tea party for my grandparents.

Just a huge thank you for looking after my mum during her time with you. Your kindness and care has really made a difference. The staff have gone out of their way to understand her and meet her needs physically, emotionally and her well being. The team are very well trained and show consistency in approach. They show amazing patience and care towards the residents.

The staff are very caring and look after my sister very well. She is happy, healthy and very contented.

My aunt was very poorly when she came into Heffle Court. They have built her up, made her sociable around others, her weight has increased and she is happy in every element. A fantastic service and home. I would recommend Heffle Court to all my friends.

All the staff at Heffle Court are kind, caring and thoughtful. They prepared a wonderful 60th wedding anniversary tea for my parents which was a great comfort for my mother. Nothing is too much trouble and it is staff that make Heffle Court a home from home! Thank you!

Mum has been here 2 months after 5 months in hospital and was always totally against being in a care home. Everyone has been fantastic with her, always someone around to ask and help.

The home is very caring and the staff are always kind and make the patients comfortable and give them love and personal care attention which is so important. My husband has been in Heffle Court for two years and he has been very well cared for. The staff are warm and give lots of love to each patient. There are activities available to those who are able to participate which is excellent. Staff work very hard to make life as pleasant as possible for everybody.