Heffle Court

Station Road, Heathfield TN21 8DR
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9.8 66 Reviews
  • Heffle Court, Heathfield
Located in the charming market town of Heathfield in East Sussex, Heffle Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the welcoming care home can enjoy quality facilities including cosy communal areas, a cinema room and hair and beauty salon. Each bedroom is tastefully decorated, and many have an en-suite bathroom. Outside there is a beautiful, landscaped garden, perfect for relaxing with loved ones.

Heffle Court promotes a calm and relaxing atmosphere and encourages residents’ independence as much as possible. There is always something to look forward to with a schedule of regular activities, events and outings in the home’s own minibus.
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Care Provided by Heffle Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1625
  • Self-Funded Nursing Care: from £1875
  • Self-Funded Nursing Dementia Care: from £1875
  • RESPITE Self-Funded Residential Care: from £1775
  • RESPITE Self-Funded Residential Dementia Care: from £1775
  • RESPITE Self-Funded Nursing Care: from £1875
  • RESPITE Self-Funded Nursing Dementia Care: from £1875

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Heffle Court for full pricing details and T&Cs.

Contact Heffle Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Heffle Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Vlad Viru (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.

Parking

  • On site parking for visitors

Heffle Court Reviews (66)

9.8

Heffle Court has a Review Score of 9.8 (9.789) out of 10, based on 35 reviews in the last 2 years.
Over all time Heffle Court has 66 reviews.

Overall Experience
  • 52
  • 13
  • 1
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  • 0
Date Published
  • 66
  • 14
  • 22
  • 35
  • 31
Reviewer Connection to Heffle Court
  • 27
  • 10
  • 7
  • 4
  • 4
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  • 3
  • 2
  • 2
  • 1
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  • 1
Total of 66, showing 61-66
Review from Linda M (Daughter of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just a huge thank you for looking after my mum during her time with you. Your kindness and care has really made a difference. The staff have gone out of their way to understand her and meet her needs physically, emotionally and her well being. The team are very well trained and show consistency in
approach. They show amazing patience and care towards the residents.
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Review from Muriel B (Sister of Resident) published on 9 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and look after my sister very well. She is happy, healthy and very contented.
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Review from D S (Niece of Resident) published on 9 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was very poorly when she came into Heffle Court. They have built her up, made her sociable around others, her weight has increased and she is happy in every element. A fantastic service and home. I would recommend Heffle Court to all my friends.
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Review from Ruth M (Daughter of Resident) published on 27 July 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Heffle Court are kind, caring and thoughtful. They prepared a wonderful 60th wedding anniversary tea for my parents which was a great comfort for my mother. Nothing is too much trouble and it is staff that make Heffle Court a home from home! Thank you!
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Review from Wendy A (Daughter of Resident) published on 22 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here 2 months after 5 months in hospital and was always totally against being in a care home. Everyone has been fantastic with her, always someone around to ask and help.
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Review from Sylvia F (Husband of Resident) published on 20 July 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very caring and the staff are always kind and make the patients comfortable and give them love and personal care attention which is so important. My husband has been in Heffle Court for two years and he has been very well cared for. The staff are warm and give lots of love to each patient.
There are activities available to those who are able to participate which is excellent. Staff work very hard to make life as pleasant as possible for everybody.
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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Heffle Court is calculated as follows: ( (337 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 412 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heffle Court is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (110)

Meet the Team (1)

Vlad

Vlad Vieru

Job Title: Home Manager

I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Care UK philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

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