
Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)

All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)


Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)

All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)


Located in the charming market town of Heathfield in East Sussex, Heffle Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the welcoming care home can enjoy quality facilities including cosy communal areas, a cinema room and hair and beauty salon. Each bedroom is tastefully decorated, and many have an en-suite bathroom. Outside there...
Care Provided by Heffle Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heffle Court for full pricing details and T&Cs.
Contact Heffle Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Vlad Vieru(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1999
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (33)
Visiting
- Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.
Parking
- On site parking for visitors
Heffle Court Reviews (72)
Heffle Court has a Review Score of 9.8 (9.807) out of 10, based on 40 reviews in the last 2 years.
Over all time Heffle Court has 72 reviews.
Activities are always offered. Plenty of drinks for the residents. The cleaners are also very caring towards residents offering to clean glasses and offering tissues for sneezes.
My mother has been well looked after during her time here for 14 months so far. The care staff and other staff are friendly and make a real effort to give the residents as good a quality of life as possible. I feel I can trust them which helps a lot. For most visits, I come away feeling positive.
My overall assessment of this home is that "care" is the key word. I cannot speak too highly of the staff's attitude, both to the resident and to me. The atmosphere is friendly, but nonetheless, quietly efficient. I feel the level of staff could be increased to enable more individual contact and care and to make it more possible for the existing staff to be effective. I do feel there are occasions when they need to be in more than once place at the same time. That said, there is never any sign of panic. I feel staff training must be good.to obtain the level of competence shown.
My requirements are; safety; physical and (as far as the illness allows) mental well-being; maintenance of dignity and respect for his wishes. All of these are delivered.
The building and contents are looking "tired" but aren't of primary importance. Laundry has been a problem: 2, possibly 3, tweed jackets put through the washing machine - not acceptable but complaint being followed up.
The care provided here is excellent and consistently so. The staff are well trained in dementia care. They are excellent, caring, sensitive and professional at all times. The home is warm and friendly. The atmosphere is calm and welcoming. I cannot praise Heffle Court more highly.
My father has not been the easiest of residents to deal with, however, the staff and management have been wonderful not only with him but in trying to make things better for him. They go out of their way to think of ways to bring him out of himself. I am constantly overwhelmed by their kind, caring and understanding attitude to what can be very volatile situations. I simply cannot praise this home and it's incredible staff and management enough.
They put on a really nice tea party for my grandparents.
Just a huge thank you for looking after my mum during her time with you. Your kindness and care has really made a difference. The staff have gone out of their way to understand her and meet her needs physically, emotionally and her well being. The team are very well trained and show consistency in approach. They show amazing patience and care towards the residents.
The staff are very caring and look after my sister very well. She is happy, healthy and very contented.
My aunt was very poorly when she came into Heffle Court. They have built her up, made her sociable around others, her weight has increased and she is happy in every element. A fantastic service and home. I would recommend Heffle Court to all my friends.
All the staff at Heffle Court are kind, caring and thoughtful. They prepared a wonderful 60th wedding anniversary tea for my parents which was a great comfort for my mother. Nothing is too much trouble and it is staff that make Heffle Court a home from home! Thank you!
Mum has been here 2 months after 5 months in hospital and was always totally against being in a care home. Everyone has been fantastic with her, always someone around to ask and help.
The home is very caring and the staff are always kind and make the patients comfortable and give them love and personal care attention which is so important. My husband has been in Heffle Court for two years and he has been very well cared for. The staff are warm and give lots of love to each patient. There are activities available to those who are able to participate which is excellent. Staff work very hard to make life as pleasant as possible for everybody.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (52) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heffle Court.
Meet the Team (1)

I lead my professional Care Team in delivering the highest level of care and support for our residents.
My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Care UK philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heffle Court to verify any information. View our terms and conditions. Heffle Court has an Enhanced Service -more info.