
Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)

All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)


Thank you to all the staff for making my father's last days as comfortable as they could be.Deborah D(Daughter of Resident/Service User)

All the staff were so kind to Mum and to ourselves, the care was exceptionalJ D(Daughter of Resident/Service User)


Located in the charming market town of Heathfield in East Sussex, Heffle Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the welcoming care home can enjoy quality facilities including cosy communal areas, a cinema room and hair and beauty salon. Each bedroom is tastefully decorated, and many have an en-suite bathroom. Outside there...
Care Provided by Heffle Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heffle Court for full pricing details and T&Cs.
Contact Heffle Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Vlad Vieru(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1999
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (33)
Visiting
- Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.
Parking
- On site parking for visitors
Heffle Court Reviews (72)
Heffle Court has a Review Score of 9.8 (9.807) out of 10, based on 40 reviews in the last 2 years.
Over all time Heffle Court has 72 reviews.
We were v.kindly met by the manager with an umbrella! A delicious cup of coffee - thank you! Our friend was in good spirits & looked well. A very enjoyable visit and will return when the sun shines! Very pleasant staff.
My husband was a resident for a long time. I was always confident that he was being well cared for mentally and physically.
I would also comment on how the end of life care was so well planned. It was thoughtful and sympathetic to both my husband's needs and ours as a family.
I have always been made to feel welcome to come for a visit any time, often welcomed with a cup of tea and a biscuit and a chair found for me. Today I had a really busy morning without breakfast or lunch, and the manager brought me a coffee and a plate of pastries.
My nan is always happy at Heffle Court. Even though she is not a big fan of group activities, the staff always make sure that she has one to one sessions tailored on her likes and dislikes. The staff is caring and compassionate, keep up the good work
Thank you for taking the time to write a review regarding your experience of visiting Heffle Court. We are very pleased that your nan is happy and her specific needs are being met.
My auntie was at the top level of care and no other care home were willing to accept and calling her too much of a walker.. I needed someone anyone to just stop and listen and help..
I was at the end of a long list.. then she was admitted to hospital.. and further complications happened like a broken hip.
After passing on my findings to the hospital. They said no to heffle. As they were not on nhs primary lists. but over the next few months after not finding anyone to send my auntie too. They came back to me asking for heffle court details.. vlad and the team worked well with the hospital with a few false starts from NHS. But now that my auntie is here at heffle she is doing well.. she so needed the care of 24/7
Thank u heffle court.
Food excellent.
Always kept updated with any problems. Best home - have nothing negative to say, as happy with everything.
I am truly overwhelmed by the care and love shown to my parents. They honestly go above and beyond their job. I visit every day and always see happy residents. I am so thrilled to have found Heffle Court - it's not just a nursing home - it's far more than I can express. I feel like family.
The care and proficiency are reassuring, together with genuine kindness, and Dad has calmed and clearly trusts everyone there.
The journey started last year to find a safe place for Dad, and each time we visit, it confirms our choice was the correct one.
Fantastic care home. The level of care Peter received was amazing. All of the carers responded very quickly and any help required, and did so kindly and gently. From our first meeting with the manager, who is extremely helpful, kind, and very efficient, we knew Heffle Court was a very special home. We will certainly hope for Pete to return for more care at some time.
I would also like to highlight the manager, who does an excellent job. They are highly capable, professional, and clearly know how to lead and maintain a strong, well-organized team. Their leadership makes a noticeable difference in the quality of service provided.
Overall,Heffle Court offers a reliable and caring environment, and I would recommend it to others.
My mother was placed at Heffle Court for her end of life days. The moment we walked in, we were given the best welcome. People could not do enough for Mum and also my family. Nothing was too much, we were never rushed, and when my mother passed, we were able to take our time to say our goodbyes to her. Also, if we needed any help at any time, all we had to do was ask. Thank you so much.
Excellent, can't fault. Attentive 1st class. My husband is happy, and so am I, as I know he is being well cared for when I'm not there.
Thank you for taking the time to write us a review - we do appreciate it. We're glad to hear that your husband is happy here with us, and if there is ever anything more we can do to support him, or you, please don't hesitate to ask.
My dad has been a resident of Heffle Court for 11 months now. Since our first meeting, Dad has been treated and cared for with dignity, love and respect. We have been kept well informed of any issues concerning Dad's health and mental and physical well-being. The staff caring for Dad are truly wonderful people, and Dad trusts them with his personal care. I really feel our family and the staff at Heffle are a team who want to make sure Dad has the very best care.
Thanks so much for taking the time to write us this lovely review! Your kind words mean so much to the whole team. It's a pleasure to care for your Dad, and great to hear you feel he's being looked after with dignity. If there's ever anything more we can do to support him or you, please don't hesitate to ask!
Everyone has been wonderful, caring, and so friendly. The staff are enthusiastic in all areas and the communication excellent.
We're so pleased to hear that you're happy with everything so far. Please don't hesitate to ask if there is ever anything more we can do to support your loved one.
Very caring and attentive staff.
Thank you for your kind feedback. We're pleased to hear that you feel so welcomed when visiting and that the residents appear content and well supported. It's lovely to know the activities and visiting entertainers add to the atmosphere, and your appreciation of the team's care is very much valued.
My mum has been a resident at Heffle Court for over three months now. Vlad and Julie went above and beyond to admit her urgently and were so helpful to me and my brother in dealing with the necessary paperwork and getting mum's belongings sorted out when she moved in. The home is exceptionally well managed and run. The staff are all so kind, thoughtful and welcoming, and nothing is too much trouble for them. Every time I visit, they update me on how Mum is and what they are doing for her. They all work well together and are highly professional, while maintaining a relaxed and happy atmosphere.
Thank you for sharing such thoughtful feedback. We're pleased to hear how smoothly your mum's move to Heffle Court was handled and that the team's support helped at a time of urgency. It's reassuring to know you feel well informed during your visits and that the home's calm, professional atmosphere gives you confidence in her care.
The staff excellent. Professional, caring, polite. Manager very efficient + professional. As a family we would like to say a big thank you for all of the support have gone above and beyond.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your experience at Heffle Court has been so positive. Our team takes great pride in creating an environment where residents and families feel supported, so your feedback means a lot. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
Day room is so much more comfortable since its renovation, but the bedrooms and corridors need updating.
Thank you so much for your lovely review. We're delighted your mother's 99th birthday was such a happy and memorable day for you all. The team enjoyed being part of the celebration and helping to make it special. We really appreciate your feedback about the bedrooms and corridors and will continue...
After a fall at home and a hospital stay, we realised it was no longer safe for mum to return to her bungalow, even with carer visits! We chose Heffle Court for her, and they were extremely helpful and understanding with moving and settling her in, back in March this year! Although at first it was difficult for her to accept the change, she is now settled and accepts everything around her! My brother and I are more than happy with all aspects of the care she receives. We are relieved to know she is in a safe environment, provided with good health meals, and has company at all times! Recently, mum celebrated her ninety-ninth birthday, and once the staff knew all the family wanted to celebrate with her, the home arranged a room (beautifully decorated and set up) by two young carers, food, drinks and cake!
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care and feels settled at Heffle Court. It's wonderful that her move went smoothly and that we could support your family during this transition. We're especially pleased that...
I visited my grandad 4 days after he was admitted. I was truly impressed with the friendliest staff, and that is all the staff. I was made very welcome and comfortable.
I loved the feel of the day room, where it felt relaxing, safe and very friendly. I knew we had made the right decision. Vlad went above and beyond to get him here quickly.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your grandad is receiving such great care at Heffle Court and that you felt so welcome during your visit. Our team takes great pride in creating an environment where residents and families feel supported, so...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (52) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heffle Court.
Meet the Team (1)

I lead my professional Care Team in delivering the highest level of care and support for our residents.
My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Care UK philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.
Frequently Asked Questions about Heffle Court
What types of Care is Heffle Court registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heffle Court have?
There are 37 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Heffle Court?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Heffle Court to the centre of Heathfield?
0.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heffle Court to verify any information. View our terms and conditions. Heffle Court has an Enhanced Service -more info.