Lauriston

40 The Green, St Leonards-on-Sea TN38 0SY
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9.9 97 Reviews
  • Lauriston, St Leonards-on-Sea
Lauriston offers residential, nursing and dementia care for 60 residents. Every detail of the home is created to enhance the independence and dignity of residents and to foster a community of friendship.

The care home is a purpose-built home, with en suite bedrooms. Situated in Leonards on Sea, less than a mile from Hastings town centre and the coast, it has easy access to local amenities and shops.

Lauriston has plenty to celebrate after being named in the top 20 care homes in South East England for 2024. The home was part of the 20 homes in the region on the carehome.co.uk website who received the maximum rating score of 10.

What makes Lauriston special?

-        Dedicated, caring and professional staff
-        Specialist dementia care
-        A busy activities calendar with two great activity coordinators
-        Award-winning music therapy
-        Secure gardens – to simply enjoy, or to get hands-on maintaining. They also have indoor gardening
-        A beauty room offering hair and nail care
-        Support from a dedicated Chaplain

Lauriston is owned by MHA, an award-winning charity, helping to improve the lives of over 19,000 older people across Britain every day. As the only national care provider to offer connected care and support through specialist care homes, thriving retirement living and vibrant community groups, the organisation is a leading light in later life care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1190 – £1449
  • Self-Funded Residential Dementia Care: £1336 – £1593
  • Self-Funded Nursing Care: £1729 – £1981

Please see our Key Facts document on our website for inclusions and exclusions

These prices are only a guideline, please contact Lauriston to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Dionne McEwan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • On-site car parking for visitors and staff

Lauriston Reviews (97)

Total of 97, showing 81-97
9.9

Lauriston has a Review Score of 9.9 (9.918) out of 10, based on 39 reviews in the last 2 years. Over all time Lauriston has 97 reviews.

Overall Experience

  • 69
  • 28
  • 0
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Date Published

97
5
30
39
58

Review from F H (Granddaughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Granny seems relaxed here, the staff are helpful. It is always clean and there are lots of activities.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I will ensure to pass this onto the staff team.

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Review from Stephen R (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff, not so keen on some agency staff at weekends, would be better with more permanent staff on as they get to know the residents better. Food is getting better. Entertainment good. Visiting is very arrangeable as I am now a volunteer and come almost every day. Cleaning staff excellent.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive review and vital comments. We are looking into ongoing recruitment to reduce our agency usage. When we are required to use an agency, we ensure the staff are consistent and work to high standards.

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Review from Brenda R (Daughter-in-law of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and very helpful staff. Nothing is too much trouble for them and they do it with a smile.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I will ensure to pass this onto the staff team.

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Review from David W (Friend of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited six care homes during the past five years. The staff at Lauriston are very friendly, helpful and care promptly when needed. The food is very food and nicely prepared and rooms and lounges are clean and fresh.
There are few criticisms but I could mention two:
1. Laundry arrangements
need tighter control so that a labelled garment is washed, ironed and returned to its owner.
2. Not all rooms can be bright and attractive but some are quite gloomy.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your feedback which is vital for us to ensure we continue to drive high standards.
We are continuing to work through our laundry arrangements and to seek good labels for relatives or residents to purchase to ensure clothing does not go missing. We will be having a complete refurbishment within the next month and residents can choose a feature colour within MHA colours.

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Review from Gillian W (Friend of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant and friendly home with Christian values and principles (important to many residents). Although there is no place like home, our friend is happy in the atmosphere. I think regular visitors by relatives/friends should be told the entrance key code. To ring the bell each time must be tedious
to staff and is too much like Fort Knox. It should be shared on a strictly confidential basis.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive comments and feedback. With regards to health and safety within our home, we enable residents and relatives to access the code when leaving the home. Residents are entitled to the code for entering however we cannot release the code to relatives or other people on entering due to risks and security within the home.

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Review from Rose (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Lauriston for over 6 months now. Her care has been very good, but I would particularly like to mention what a wonderful Christmas and New Year they did for the residents. Food, presents, presentation were all excellent.

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Review from David N (Son of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Lauriston for 4 years. The home provided first class care and I was made aware of all medication, doctors visits etc. during her stay
She was treated with respect by all the staff who did their best to provide for all her needs in the last years of her life.

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Review from Carol M (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Lauriston six months before he passed away. Needless to say, none of us wanted him to go into care. However, I can honestly say it was a lovely six months for him. The home is bright and airy and all the staff are excellent be they domestic staff, kitchen, carers nurses, admin and
manager. They treated Dad like they would wish for their own parents to be treated. As a relative, we were also treated exceptionally well. Tea and cake were always offered at our visits. During the last few days of dads life, they could not have offered more support, An excellent home.

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Review from Terry R (Son of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and tidy with no 'smells'. There is ample visual stimulation, the staff are friendly, caring and approachable. My mother has vascular dementia but is physically active for a 87-year-old, her individual needs are well met. I have no issues.

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Review from Janet C (Wife of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went with my husband to Queen's birthday tea. Very enjoyable. Food great. Husband enjoyed it. We are new to the home and staff have made moving my husband an easy journey, on what was a very difficult time. They have also been very supportive to me, and answer all my queries with patience.

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Review from Ken B (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I has been based outside of the UK when I had to rush over as my parents were no longer able to care for themselves. Guided by social services, my family and I evaluated 4 care homes and of these we selected The Lauriston as being the best by far. My mother and father moved into the home in February
2015.
Although mum was a normal resident, dad had bad dementia, every effort was made by staff for them to be together. We appreciated the social activities organised, the well prepared nutritious food, but most of all the caring staff. My father died in March, and my mother just 2 days ago. In our times of end of life and grieving I cannot rate the management, nursing, caring and others highly enough. You are amazing people and I salute you. At times I even felt that you cared for my folks more than I did, and I loved them. Nursing staff were exceptional.

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Review from Ruth S (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother suffering from late stage of Alzheimer's was admitted on 15/10/15. All of the carers and managers could not have treated her better, it was like on large family. I was very lucky to have had my mother looked after by this very caring home. I cannot praise them enough. When my mother was
getting weak and then had a stroke they were so caring, not only for my mother but a huge support for myself and my family. I am very grateful she was in this home being cared for at the end of her life.

Reply from Patrick McCrossen, Home Manager at Lauriston

Thank you for your response it is so wonderful to get such comments from our relatives, of course at Lauriston we pride ourselves on good quality care and staff will be grateful to receive confirmation that this has been your experience.

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Review from Carol F (Daughter of Resident) published on 2 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Lauriston over the last six months. The care my father has received has been excellent.

Reply from Patrick McCrossen, Home Manager at Lauriston

Many thanks for this review. We are absolutely committed to ensuring that we provide the highest level of care in a safe and homely environment. The Staff have been working very hard to improve the standards of care and positive comments like this are much appreciated.

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Review from Roman (Grandson of Resident) published on 2 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home took care of my grandfather. He really liked it there, it is clean and the staff were really friendly. His room was a really good size and their is lots of activities for the residents to keep them entertained. The food looked great and I was made to feel really welcome as a visitor.
I would recommend this care home with no issue.

Reply from Patrick McCrossen, Home Manager at Lauriston

Thank you for taking the time to put your comments on the system, the team really appreciate your kind words of support.


Thank you

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Review from Les B (Son of Resident) published on 2 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved to The Lauriston after many months in and out of hospital, suffering from a range of medical problems. She had spent much of that time in bed and was reluctant to mix with other patients. During her short stay at Lauriston she became much more sociable, and like her real self, spending
most of each day with other residents and participating in activities. She enjoyed the food and attention given to her, and we felt she was definitely treated as an individual, with her care focused on her specific requirements. This improvement was significant and due to the approach and attention of the nursing and care staff, and the standards set by the manager and deputy. The environment – spacious, light and airy – and comfortable rooms contributed to her well-being. Our interaction with all staff has been very encouraging and they were genuinely sorry when mother died after so short a stay.
As the pressure for late-life care increases the charitable ownership of homes, as is the case here, is the way forward and should be encouraged.

Reply from Patrick McCrossen, Home Manager at Lauriston

Thank you for taking the time to add your thoughts, it's really good to have positive comments, it's confirmation we are delivering good quality care.

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Review from JJD (Son of Resident) published on 2 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with an exceptional eye for detail in care of the elderly and dementia. My wife and I were very impressed with the high standard of care provided and the numerous sensory aids around the home.


The home was clean and appeared to be very well run by the manger and his new deputy,

nothing was ever too much and they were always on hand to offer guidance and support as needed.


The care staff were very polite and well mannered and we were always offered drinks on arrival and during the visits.


My father really enjoyed his stay with you and was always busy watching films or taking part in the numerous activities around the home and will look forward to another break soon.

Reply from Patrick McCrossen, Home Manager at Lauriston

Lauriston prides itself on providing good quality care, it's great to get confirmation that we are successful in our endeavours to do so


thank you

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Review from Ian W (Power of Attorney of Resident) published on 17 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start..... Although my opinion of this home has always been a positive one, I felt compelled to write a few words having seen directly the recent improvements which have been put into operation. First of all, the management of this home has improved dramatically - In the past few years I have
observed a very high turnover of staff at all levels (management and operational). The past high staff turnover resulted in poor staff morale and had a knock on effect with the residents. The newly appointed Manager really is a "breath of fresh air" someone who instills real confidence and is a really "nice friendly bloke" to boot. Having met him and discussed my past concerns, I am supremely confident this man can get things sorted. He is now supported by his Deputy who was a successful care home manager herself for many years (I have met her and had many positive dealings with her in her own home over the years).


My involvement in this home is a professional one, I act in the best interests of one of it's long term residents. One of my tasks is to ensure my client is being properly cared for in a safe and stimulating environment. Following the recent changes throughout the home I am more than satisfied that this resident is being properly looked after and cared for.


Unlike most local care homes this home is owned and run by a "not for profit" charitable organisation. All the home really needs to do is to simply "wipe it's face" and pay the costs of the actual CARE itself generating only enough profit for future investment (improvements). No fussy forensic accountants here, hedge funds or shareholders seeking a quick buck! This should instill confidence for those of you looking for a care home where the residents come first.


My only (very minor) gripe is that the home has no wifi - I wanted to get my charge a "Now TV" box but there is no nearby router!

Reply from Jonathan Catterwell, Services Manager at Lauriston

Thank you very much for your kind and ecouraging comments. There has been a lot of development at Lauriston with particular emphasis on the team. I'm also delighted that we have been able to demonstrate that hard work and effort in the feedback we have been receiving recently. One thing to add, WiFi is available to all residents, relatives and guests. All you need to do is speak to the admin team at the home and they will organise access.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Lauriston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Lauriston is calculated as follows: ( (427 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 462 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lauriston is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (6)

Dionne

Dionne McEwan

Job Title: Home Manager

Joined: 2022

Lauriston's dedicated team is led by Home Manager Dionne McEwan who brings over 35 years of health and care expertise, including nursing and midwifery, and holds a post graduate diploma in Dementia studies, IOSH Level 2 Managing Safely and NVQ Diploma Level 4 in Health and Social Care.


Dionne joined MHA in May 2019 and moved to Lauriston in 2022. Since becoming Home Manager, Lauriston has seen its carehome.co.uk review rating rise to 10/10 and it won the Top 20 Care Home in the South East Award in 2024.

Emma

Emma Lawlor

Job Title: Activities Co-ordinator

Joined: 2019

Activities Co-ordinator Emma joined the Lauriston family in May 2019. She has over 10 years experience in care with a NVQ Diploma Level 2 in Health and Social Care. She loves engaging with residents, whether it's running quizzes or Love to Move seated gymnastics classes for people living with dementia, or taking them out on trips to Hastings Old Town or even London.


When not at Lauriston, Emma enjoys spending time with her family including her twin girls and Dottie the French bulldog.

Steve

Steve Brayne

Job Title: Maintenance Worker and Gardener

Joined: 2019

Our Maintenance Worker and Gardener Steve joined Lauriston in December 2019 and is instrumental to the smooth running of our home. A former vessel planner, telecoms engineer and legal assistant, Steve clearly enjoys variety in his work and no two days at Lauriston are ever the same! His hobbies include fishing, upcycling and being with his family and three cats.

Karina

Karina Porter

Job Title: Senior Care Assistant

Joined: 2022

Karina, one of Lauriston's senior care assistants, has dedicated over 40 years to the care sector since leaving school. She holds a NVQ Level 3 Diploma in Health & Social Care and has been part of MHA since 2019, joining Lauriston in 2022. She especially enjoys taking residents on trips to the seaside and the theatre for pantomimes, creating cherished memories with them. Outside of work, Karina is an avid reader who loves spending time with her family including her granddaughter.

Nathan

Nathan Matthews

Job Title: Senior Care Assistant

Joined: 2023

Nathan, a senior care assistant at Lauriston, has over 20 years of experience in the care sector, including a previous role as a home manager. He holds a NVQ Level 5 Diploma in Health & Social Care and is currently being sponsored by MHA to train as an Assistant Practitioner. Outside of work, Nathan enjoys travelling and is a huge pet lover. His busy and noisy household consists of three dogs, four cats and two rabbits!

Caroline

Caroline Wells

Job Title: Admin Manager

Joined: 2024

Caroline joined MHA in September 2024, bringing a wealth of experience in healthcare operations, training, and compliance. Previously, she was Business and Operations Manager at Kent and Medway Integrated Care Board and Office Manager for care home in Kent. With over 12 years of expertise in training and compliance, she is now furthering her knowledge by pursuing a MSc in Health and Care Business Management/Administration. Outside of work, Caroline enjoys spending time with family and friends and listening to music.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lauriston to verify any information. View our terms and conditions. Lauriston has an Enhanced Service - more info.