Lauriston

40 The Green, St Leonards-on-Sea TN38 0SY
Review Us
9.9 97 Reviews
  • Lauriston, St Leonards-on-Sea
Lauriston offers residential, nursing and dementia care for 60 residents. Every detail of the home is created to enhance the independence and dignity of residents and to foster a community of friendship.

The care home is a purpose-built home, with en suite bedrooms. Situated in Leonards on Sea, less than a mile from Hastings town centre and the coast, it has easy access to local amenities and shops.

Lauriston has plenty to celebrate after being named in the top 20 care homes in South East England for 2024. The home was part of the 20 homes in the region on the carehome.co.uk website who received the maximum rating score of 10.

What makes Lauriston special?

-        Dedicated, caring and professional staff
-        Specialist dementia care
-        A busy activities calendar with two great activity coordinators
-        Award-winning music therapy
-        Secure gardens – to simply enjoy, or to get hands-on maintaining. They also have indoor gardening
-        A beauty room offering hair and nail care
-        Support from a dedicated Chaplain

Lauriston is owned by MHA, an award-winning charity, helping to improve the lives of over 19,000 older people across Britain every day. As the only national care provider to offer connected care and support through specialist care homes, thriving retirement living and vibrant community groups, the organisation is a leading light in later life care.

Show Lauriston on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1190 – £1449
  • Self-Funded Residential Dementia Care: £1336 – £1593
  • Self-Funded Nursing Care: £1729 – £1981

Please see our Key Facts document on our website for inclusions and exclusions

These prices are only a guideline, please contact Lauriston to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Dionne McEwan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • On-site car parking for visitors and staff

Lauriston Reviews (97)

Total of 97, showing 61-80
9.9

Lauriston has a Review Score of 9.9 (9.918) out of 10, based on 39 reviews in the last 2 years. Over all time Lauriston has 97 reviews.

Overall Experience

  • 69
  • 28
  • 0
  • 0
  • 0

Date Published

97
5
30
39
58

Review from Jennifer H (Wife of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to this care home on the back of many local recommendations from friends including some who work within the health and care community. Due to covid-19, the family could not view the inside of the home. However, the staff have all been extremely supportive and have explained how
they are managing the situation and answering any of our questions and keeping us informed about my husbands care at all times.
I can't praise them enough and my husband seems happy and settled at this difficult time.


Because of the current situation, I cannot complete some of the following questions fairly as I can only comment on what my husband says and the overall impression I get from the staff I have met and spoken to!

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind and positive words; I am very happy to hear that staff keep you updated as well as receiving updated information about changes that have occurred over the time since your husband joined us and managing Covid. We endeavour to ensure that all families and residents are kept up to date with everything during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie G (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a lot of help during September with the sad loss of Mum's son and our brother. We were pleased with the way Lauriston cared for our Mum during this time. It was a very difficult time for us all. The staff helped us a great deal.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words; I am so pleased that staff provided so much support for you all and most of all to ensure that your mother was comforted and supported throughout everything during those saddest moments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Son of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care Mum is receiving. The staff are most helpful and make me feel welcome when I visit. Mum certainly seems well satisfied with the care she is receiving.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback for Lauriston. We are so very pleased that you are happy with the care we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing many care homes I chose this one for my mother and I've found the care she is given outstanding. All care staff morning and night are extremely kind to my mum. I am happy that we chose this home for her.
She feels loved by all the staff here and my family are all very pleased. A big thank
you to the Lauriston.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words. We aim to ensure, not only your mother but all residents and families feel this way. Once again thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivienne W (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my three sisters and I, we cannot fault the care that my mother has been given since her residence from 2016 at Lauriston, and especially at this difficult time with COVID 19. Keep up the great work you are doing and keep safe and well.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you so much for your kind words, we try to ensure that residents remain happy and comforted within their home; striving for the upmost care. Once again thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a very good nursing/care home. My Mother is happy there and is well looked after. The staff are very friendly and helpful. Although she doesn't take part, there are plenty of activities for those who want too. My only slight negative is that it does appear fairly costly perhaps when compared
to other some homes.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind positive feedback and entrusting your mother into our care. MHA, as an operator in a commercial sphere, has to operate as commercially as our competitors. The benefit of MHA being a Charity is that we invest any surplus back into expanding our charitable purpose rather than paying dividends to shareholders. Our care home fees are calculated on the cost of care in each location and, we believe, compare fairly with care home fees in the local area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Niece of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, clean, warm atmosphere.

Reply from Val Russell, Home Manager at Lauriston

Thank you for your positive feedback; staff at Lauriston work hard to ensure this continues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with all aspects of care at Lauriston in recent months. My mother is being well looked after and I have every confidence that staff are diligent, caring and kind. The atmosphere is cheerful and busy, and the food is consistently good. I am so grateful for all you are doing.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you so much for your kind and positive words; I will ensure that staff receive this feedback. We ensure that Lauriston is home for all residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W R (Son of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home for my mother.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you so much for your positive comments and I am glad that your mother is happy at Lauriston.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith H (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the standard of care. The staff are always cheerful and helpful. Obviously quite expensive here and slightly worried about what will happen when Mum's money runs out!

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback. Lauriston is home to all residents who require care for all their needs. We support both local and private funded; we ensure that residents who are at Lauriston have a place they call home. Please do come and speak to me if you are concerned about finances or anything else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H L (Niece of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always welcoming and genuinely care for residents. The food is tasty and well presented with sufficient if relatives wish to dine, even at short notice.
My aunt has recently been moved to a newly refurbished room and all her photos have been put on the walls.
The dining area is quite noisy
which my aunt finds uncomfortable (noise from laminate flooring and no fabric to 'baffle' the sound). Her lovely hand-knitted cardigans cannot withstand the washing regime but otherwise, it is a lovely care home.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words and positive feedback. Lauriston is currently being refurbished; due to the dining room needing to be laminate to ensure infection control is maintained and areas are clean from potential spillages. We do ensure that residents have music on for background noise to reduce the noise within the dining area. We ensure that all linen is maintained, especially those of fragile garments. However, should the item need a high temperature wash this can cause items to shrink. We do try to ensure that all of our residents with special clothing are not automatically put through high temperature washes if they are not needed, Please do come and speak to me if you have any further concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Personal care for my dad from permanent staff is very good. He feels quite comfortable when they have to clean him up. He doesn't like being attended by temporary care staff who do not know him or his needs. It makes him feel anxious. Non-continuity of nursing care staff makes it difficult for the family
to communicate on visits. Trick - put everything in writing - concerns/instructions - so absolutely no ambiguity.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your feedback. Within the last month, we have reduced our agency staffing by 80%. When we need to book, we make sure that we book the same staff to ensure continuity for all residents. I am more than to happy to meet with you personally should you wish to discuss your father's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T D (Brother of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy atmosphere. My sister is happy here and the staff are supportive and friendly.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you so much for your positive feedback; we strive to ensure that all residents feel supported and happy within a friendly homely atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda T (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is warm and pleasant, staff seem approachable.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback. It is very exciting to read how approachable staff are and the warmth of home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lanafay H (Granddaughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff take good care of my nan and everyone is very friendly. Sometimes there are buzzers and beeps which are quite loud but not for long. Overall a very good experience.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback. I am happy to hear that the call bells are not heard ringing for long, unfortunately, they do have to be a certain level so that all staff can hear residents calling for assistance, ensuring that all their care needs are met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother here once a week and I am very grateful to all the staff who make it a pleasant experience.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; it is greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lauriston on entry is light, bright, clean and welcoming, this carried on through to the inner safety of where the residents are. All the staff are wonderful and our mum is very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Friend of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff friendly and welcoming and enjoy my occasional visits. This time, my friend obviously had had a fall and she complained of a sore head - otherwise, she was OK. I am unable to comment on management, activities or safety/security.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback. I will ensure that the information will be passed back to the staff. We do follow falls protocol and ensure that residents are pain-free and will often ask residents if they experience any pain and provide pain relief with their consent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is clean and tidy plus the staff are very nice. The coordinator at this home is excellent. She will help you in every way she can and keeps residents entertained, they all love her.
Cleaners work very hard to keep the home clean and smelling fresh.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I will ensure that staff are aware.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley P (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my dad's dementia continues to blight his latter years in so many horrifying and debilitating ways. However, I am so so grateful to the Lauriston community for the care and dignity they strive to provide him - very often against all the odds! He's extremely challenging. After a painful and prolonged
spell in hospital, when he became almost completely debilitated, they gently nurtured him back to a form of capacity where he was able to smile again. Infections, falls, increasing dementia etc continue to challenge but, Lauriston will always, always do their absolute best.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback and comments; I will ensure the staff are aware of these.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Lauriston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Lauriston is calculated as follows: ( (427 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 462 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lauriston is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (9)

Meet the Team (6)

Dionne

Dionne McEwan

Job Title: Home Manager

Joined: 2022

Lauriston's dedicated team is led by Home Manager Dionne McEwan who brings over 35 years of health and care expertise, including nursing and midwifery, and holds a post graduate diploma in Dementia studies, IOSH Level 2 Managing Safely and NVQ Diploma Level 4 in Health and Social Care.


Dionne joined MHA in May 2019 and moved to Lauriston in 2022. Since becoming Home Manager, Lauriston has seen its carehome.co.uk review rating rise to 10/10 and it won the Top 20 Care Home in the South East Award in 2024.

Emma

Emma Lawlor

Job Title: Activities Co-ordinator

Joined: 2019

Activities Co-ordinator Emma joined the Lauriston family in May 2019. She has over 10 years experience in care with a NVQ Diploma Level 2 in Health and Social Care. She loves engaging with residents, whether it's running quizzes or Love to Move seated gymnastics classes for people living with dementia, or taking them out on trips to Hastings Old Town or even London.


When not at Lauriston, Emma enjoys spending time with her family including her twin girls and Dottie the French bulldog.

Steve

Steve Brayne

Job Title: Maintenance Worker and Gardener

Joined: 2019

Our Maintenance Worker and Gardener Steve joined Lauriston in December 2019 and is instrumental to the smooth running of our home. A former vessel planner, telecoms engineer and legal assistant, Steve clearly enjoys variety in his work and no two days at Lauriston are ever the same! His hobbies include fishing, upcycling and being with his family and three cats.

Karina

Karina Porter

Job Title: Senior Care Assistant

Joined: 2022

Karina, one of Lauriston's senior care assistants, has dedicated over 40 years to the care sector since leaving school. She holds a NVQ Level 3 Diploma in Health & Social Care and has been part of MHA since 2019, joining Lauriston in 2022. She especially enjoys taking residents on trips to the seaside and the theatre for pantomimes, creating cherished memories with them. Outside of work, Karina is an avid reader who loves spending time with her family including her granddaughter.

Nathan

Nathan Matthews

Job Title: Senior Care Assistant

Joined: 2023

Nathan, a senior care assistant at Lauriston, has over 20 years of experience in the care sector, including a previous role as a home manager. He holds a NVQ Level 5 Diploma in Health & Social Care and is currently being sponsored by MHA to train as an Assistant Practitioner. Outside of work, Nathan enjoys travelling and is a huge pet lover. His busy and noisy household consists of three dogs, four cats and two rabbits!

Caroline

Caroline Wells

Job Title: Admin Manager

Joined: 2024

Caroline joined MHA in September 2024, bringing a wealth of experience in healthcare operations, training, and compliance. Previously, she was Business and Operations Manager at Kent and Medway Integrated Care Board and Office Manager for care home in Kent. With over 12 years of expertise in training and compliance, she is now furthering her knowledge by pursuing a MSc in Health and Care Business Management/Administration. Outside of work, Caroline enjoys spending time with family and friends and listening to music.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lauriston to verify any information. View our terms and conditions. Lauriston has an Enhanced Service - more info.