Lauriston

40 The Green, St Leonards-on-Sea TN38 0SY
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9.9 97 Reviews
  • Lauriston, St Leonards-on-Sea
Lauriston offers residential, nursing and dementia care for 60 residents. Every detail of the home is created to enhance the independence and dignity of residents and to foster a community of friendship.

The care home is a purpose-built home, with en suite bedrooms. Situated in Leonards on Sea, less than a mile from Hastings town centre and the coast, it has easy access to local amenities and shops.

Lauriston has plenty to celebrate after being named in the top 20 care homes in South East England for 2024. The home was part of the 20 homes in the region on the carehome.co.uk website who received the maximum rating score of 10.

What makes Lauriston special?

-        Dedicated, caring and professional staff
-        Specialist dementia care
-        A busy activities calendar with two great activity coordinators
-        Award-winning music therapy
-        Secure gardens – to simply enjoy, or to get hands-on maintaining. They also have indoor gardening
-        A beauty room offering hair and nail care
-        Support from a dedicated Chaplain

Lauriston is owned by MHA, an award-winning charity, helping to improve the lives of over 19,000 older people across Britain every day. As the only national care provider to offer connected care and support through specialist care homes, thriving retirement living and vibrant community groups, the organisation is a leading light in later life care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1190 – £1449
  • Self-Funded Residential Dementia Care: £1336 – £1593
  • Self-Funded Nursing Care: £1729 – £1981

Please see our Key Facts document on our website for inclusions and exclusions

These prices are only a guideline, please contact Lauriston to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Dionne McEwan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • On-site car parking for visitors and staff

Lauriston Reviews (97)

9.9

Lauriston has a Review Score of 9.9 (9.918) out of 10, based on 39 reviews in the last 2 years.
Over all time Lauriston has 97 reviews.

Overall Experience
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Date Published
  • 97
  • 5
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Reviewer Connection to Lauriston
  • 48
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Total of 97, showing 41-60
Review from Nicola W (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved from a previous care home when it closed, to Lauriston in May 2022. The move was managed with great care resulting in a smooth transition for mum. The Manager and her team have provided a safe and comfortable home for mum at Lauriston. Mum was well cared for, and I was well supported
during my mother's end-of-life care, by the Manager and her team.
Reply from Dionne McEwan, Home Manager at Lauriston

It was a privilege for myself and my team to take care of your mum, we are so pleased to receive your comments. It is wonderful to be able to support your mum and your family from the move that was difficult to her sad passing. I will ensure I pass on your wonderful comments to my team.

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Review from Joanne S (Daughter of Resident) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but the deepest gratitude for the care and support Lauriston provided to my father during his final days. The kindness and compassion were a great comfort to our family during a difficult time and we are grateful for the extraordinary care provided to him.
The staff at Lauriston went
above and beyond in making sure that my father was comfortable and cared for. He was provided with the utmost respect and dignity and we cannot thank them enough for everything they did. It was a great comfort to know that my father was under their care during his final days. Their professionalism and expertise provided my family with a sense of reassurance and peace, knowing that he was in good hands.
We appreciate the unwavering commitment to their work and the dedication to caring for their patients. The care and compassion will never be forgotten and we are grateful for the kindness they showed to my father and our family.
Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for such wonderful comments, we at Lauriston strive to deliver person-centred care and to incorporate the family in all we do. It was a pleasure to support and care for your loved one at the end of their life. We really appreciate all your heartfelt comments. I will ensure all the staff receive this feedback and we send all our love and best wishes to you and your family.

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Review from J B (Daughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Lauriston for over a year, and we have been so pleased with the way she has been cared for during this time. (previously she was at another home and we had been impressed by her care at that one too).
I'm impressed by the full range of activities she has been participating in, and
we get to see many of these as they have an active social media presence so we got to see a lot of what she was doing. She was always looking well-kept and happy, which was encouraging as we couldn't travel to see her as often as we would like. She enjoyed the food there too, which was always so important to her. She also really loved all the music therapy she had as well as the Christian services that the Chaplain organised so well. The home itself is also a very well-kept home, clean and bright, and the carers seem to enjoy their work which is always a good sign. I'd recommend this home to anyone who is looking.
Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your kind review it has been a pleasure to care for and support your mum during her time in both homes. We also thank you for your comments about social media as it is important to us to stay in contact with families that are not able to see each other, as often as they would like. Mum was very popular and enjoyed our range of activities, including Music Therapy and Namaste. We pride ourselves at Lauriston to create a home-from-home environment and good hygiene and cleanliness of the home are important to us.

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Review from Carynn K (Daughter of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt sadly passed away at Lauriston, the staff were all so kind and welcoming. My aunt loved joining in activities, especially the namaste room, what really stood out for me was the ability to bring the namaste to my aunt when she was too weak to get up, it really soothed the family knowing how well
the staff cared for her and the family as well. They would always offer tea and cakes which really made us feel welcome. It was always a pleasure to visit. I can't thank the staff enough.
Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for this wonderful review, we have really enjoyed supporting residents to receive Namaste Care we have a designated room for delivering Namaste Care and we find residents get a lot of comfort from this therapy. We are so pleased that we were able to still bring Namaste to your aunt’s room, by the mobile trolley and we are so pleased that you felt that you were welcomed and were taken care of as family. The staff pride themselves on ensuring relatives feel at home while they visit their loved ones.

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Review from Jayne M (Daughter of Resident) published on 25 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of the dementia unit and has been at Lauriston for five years. We continue to be very pleased with the staff and management and overall care my mother receives. My mother always seems to be happy, comfortable and clearly responds well to the attention and care she receives from
all the staff. Many activities are organised and with the encouragement she receives, my mother seems to enjoy getting involved. To all the staff and management, we appreciate all that you do!
Reply from Dionne McEwan, Home Manager at Lauriston

I am so happy that you are pleased with the staff and management, it is a pleasure to support your mum and to have the support of you as her next of kin helps us to provide an amazing service to our residents. We pride ourselves in supporting people to live later life well and are glad that Mum responds to the meaningful activities that we provide.

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Review from Dave M (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 89 and has been in the nursing unit at Lauriston since November. We have been delighted with our choice as there is a superb caring ethos within the home across the whole team. I visit several times a week at different times and always see a diligent and caring approach towards both Mum and
all the residents. Mum has had some memory and health issues that have been managed superbly and we have every confidence that she is in a lovely safe place to live.
Reply from Dionne McEwan, Home Manager at Lauriston

Thank you very much for your review of Mum's care on our nursing unit here at Lauriston. It is a pleasure to look after her and I know the team do their very best in always ensuring that a holistic person-centred approach is always taken with her care. We look forward to a long future caring for her so that she can live later life well.

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Review from Sarah A (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Lauriston since April of last year when the residents of the Richmond moved over to St Leonards when the 2 homes merged and I couldn't be happier with the care she is receiving. The home is brilliantly led by the manager who is well supported by a dedicated team of staff.
The home is meticulously clean, Mum is very well cared for and the staff always go the extra mile. As a community nurse, I get to see a lot of different homes in the area and none of them come anywhere near Lauriston. There is always something going on, the residents are well entertained and Mum is so happy there. As a family, we looked long and hard for the right place for her and we really are so happy that we chose the Lauriston. Recommend it 100%.
Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your heartfelt review of Mum's care here at Lauriston. It is a pleasure to look after her every day and I certainly agree that the staff always go the extra mile. We look forward to a long future looking after Mum and will always ensure that we enable her to live later life well.

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Review from Janet C (Partner of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased overall.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words, and I am very pleased that you are happy with the care we provide.

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Review from Andrew R (Son of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff very caring. The management is very good, Lauriston is kept very clean and tidy, entertainment has been very difficult since COVID19 but will improve when outside entertainers are allowed in my mother is well looked after and was everything she needs.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind positive feedback. We will be holding an open day next month and look forward to having you there and we hope to return to having outside entertainment very soon.

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Review from Brenda P (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Lauriston care home in St Leonards for quite a few years now, and has always been very well looked after. The staff are brilliant and very caring, l could not wish my mother to be looked after by more dedicated people, and would certainly recommend the Lauriston care home St Leonards
without a doubt.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I have ensured staff have read your kind words knowing that the care and attention they give to your mum is seen.

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Review from R H (Son of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after at Lauriston - has not been admitted to hospital for a very long time now. The staff are very caring and the communication is good.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I am delighted to hear that you see the care we provide is good for your mother and we ensure we promote and continue this throughout the home for all residents. We strive to ensure that we have an honest and open approach reaching good communications for everyone within Lauriston. Once again thank you.

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Review from Serena J (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Within the last 2 weeks, my mum has settled in very well. She seems very happy in her new home. Unfortunately, due to COVID restrictions, I have been unable to see her room. Hopefully, it will be very soon.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words; it is such as pleasure having your mother with us; she has settled in very well and already formed close relationships with other residents and staff. I am happy to hear that you have also seen how quickly she has settled in.

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Review from S S (Daughter-in-law of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very polite and friendly, and professional.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I am happy to hear that you feel our home is friendly and professional as we strive to ensure that everyone who enters Lauriston feels thoroughly welcomed and at home.

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Review from James R (Son of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a friendly and helpful service when I arrive.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind reflection, it is fantastic to hear that we are as always helpful and have a positive friendly approach to anyone that comes to Lauriston. Thank you once again.

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Review from Rebecca K (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is extremely helpful and welcoming and looking after Mum's welfare and wellbeing. The home is very clean and bright and comfortable.
Reply from Valerie Russell, Home Manager at Lauriston

I am so delighted that you found everybody helpful and welcoming and that staff ensured your mum's wellbeing and welfare were looked after. We have nearly finished our refurbishment and I am happy that it felt bright and comfortable.

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Review from Edward F (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with Lauriston has been that the staff are extremely caring, hardworking, and the home has a strong culture of accountability.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words, we truly appreciate your recognition of the dedication of our staff at Lauriston.

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Review from Lisa G (Granddaughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home for my grandmother. Wonderful caring staff. Nothing is ever too much trouble. My grandmother is so incredibly happy living here, During COVID they were outstanding.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words; we are so glad that you are able to see how much care and attention we give, not only to your grandmother, but to all our residents.

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Review from Diane B (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Lauriston recently.
The staff are so caring and really do everything that they can to help our mum feel settled. They love to listen to stories of Mum's life.
Their communication with families is excellent, they’ve done everything possible to aid the swift settling in process.
I really cannot praise them enough.
The food is lovely and the home is really homely.
Thank you once again for all that you do.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words, we know how difficult changes can be when entering into a new home and I am so pleased to hear that your mother has settled in really well and staff continue to keep good relationships open to families as well as residents. We are always here if you need any further advice.

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Review from Jill E (Daughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the care my mother has received since she moved into Lauriston. My mother has Alzheimer’s and she is always treated with care and respect by the amazing and hard-working staff. There is lots of interaction from all the staff and daily activities. She is happy, clean and well-fed. She particularly
looks forward to the daily afternoon tea and freshly baked cakes.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback, it is so nice to hear and I am sure the staff will very much appreciate it. We endeavour to provide person-centred care for all our residents and staff always go above and beyond the care they provide. I will ensure all staff are aware of your feedback. Thank you once again.

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Review from Maureen P (Sister-in-law of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister-in-law has been well looked after but recently, when I phoned to ask how she was, I was told she had tested positive for Covid but I had not been informed. Until now, I have had phone calls to tell me when and what has happened, so I was quite annoyed that I had not been contacted. I appreciate
with the situation, staff are terribly busy but this is not an excuse - I should have been informed even though at this time and for the last year because of my age (77) I have also had to stay home in Yorkshire and been unable to visit.
Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your review. I am pleased that you feel your sister-in-law has been well looked after. I am sorry that you were not informed, on this occasion, but thank you for appreciating how busy everyone has been during this pandemic. I know we have now been able to respond to you in writing but please be assured that keeping you informed will be our priority.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Lauriston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Lauriston is calculated as follows: ( (427 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 462 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lauriston is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Dionne

Dionne McEwan

Job Title: Home Manager Joined: 2022

Lauriston's dedicated team is led by Home Manager Dionne McEwan who brings over 35 years of health and care expertise, including nursing and midwifery, and holds a post graduate diploma in Dementia studies, IOSH Level 2 Managing Safely and NVQ Diploma Level 4 in Health and Social Care.


Dionne joined MHA in May 2019 and moved to Lauriston in 2022. Since becoming Home Manager, Lauriston has seen its carehome.co.uk review rating rise to 10/10 and it won the Top 20 Care Home in the South East Award in 2024.

Emma

Emma Lawlor

Job Title: Activities Co-ordinator Joined: 2019

Activities Co-ordinator Emma joined the Lauriston family in May 2019. She has over 10 years experience in care with a NVQ Diploma Level 2 in Health and Social Care. She loves engaging with residents, whether it's running quizzes or Love to Move seated gymnastics classes for people living with dementia, or taking them out on trips to Hastings Old Town or even London.


When not at Lauriston, Emma enjoys spending time with her family including her twin girls and Dottie the French bulldog.

Steve

Steve Brayne

Job Title: Maintenance Worker and Gardener Joined: 2019

Our Maintenance Worker and Gardener Steve joined Lauriston in December 2019 and is instrumental to the smooth running of our home. A former vessel planner, telecoms engineer and legal assistant, Steve clearly enjoys variety in his work and no two days at Lauriston are ever the same! His hobbies include fishing, upcycling and being with his family and three cats.

Karina

Karina Porter

Job Title: Senior Care Assistant Joined: 2022

Karina, one of Lauriston's senior care assistants, has dedicated over 40 years to the care sector since leaving school. She holds a NVQ Level 3 Diploma in Health & Social Care and has been part of MHA since 2019, joining Lauriston in 2022. She especially enjoys taking residents on trips to the seaside and the theatre for pantomimes, creating cherished memories with them. Outside of work, Karina is an avid reader who loves spending time with her family including her granddaughter.

Nathan

Nathan Matthews

Job Title: Senior Care Assistant Joined: 2023

Nathan, a senior care assistant at Lauriston, has over 20 years of experience in the care sector, including a previous role as a home manager. He holds a NVQ Level 5 Diploma in Health & Social Care and is currently being sponsored by MHA to train as an Assistant Practitioner. Outside of work, Nathan enjoys travelling and is a huge pet lover. His busy and noisy household consists of three dogs, four cats and two rabbits!

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