Lauriston

Staff are caring and helpful and nothing is too much trouble. The home is clean and welcoming. There is always a good food selection and drinks are always available. My wife's room is very comfortable and she has things from home to help her feel more settled and at home. There are always things to do and visiting guests to entertain the residents. My wife is always treated with care, compassion and dignity.

My mother was not the easiest of people: she was confused, angry and terminally ill. Not every care home would have accepted her as a permanent resident, but Lauriston did. The staff were sensitive to her struggle to settle in, and did their best to make her as comfortable as possible. The care she received was exemplary. Seeing her consistently clean, fed and hydrated was wonderful for us, and we could see the staff really cared about her. Just before her 100th birthday, her health plummeted, though she managed to stay with us long enough to enjoy the wonderful party the home laid on for her. I believe she was really happy that day. The end-of-life care my mother received was superb, and she died peacefully of her cancer four days after her birthday. Even then, the care continued: her clothes were all beautifully laundered ready for us to take home, which to me sums up Lauriston's high standards and attention to detail.

My Mum has had a 2 weeks respite stay while I had a break. Although she was adamant that she did not want to go, she settled in quickly. From the first meeting and tour of the home, the staff have been nothing but helpful and friendly, I knew straight away that my mum would be taken care of with kindness and respect. All of the staff greeted us by name on her first day which I thought was a good sign of great management! They made her feel very welcome, their kindness and patience put her at ease. She has been very well cared for, nothing is too much trouble, the food is great and mum has been allowed to do her favourite pastime - Puzzles! She has Parkinson's and dementia so mobility and memory can be an issue with her, but all that has been taken into account to make her stay as comfortable as possible. I would not hesitate in considering full time care for her which will be in the very near future. The whole team are amazing which is due to excellent management.

After two and a half weeks in hospital, my mother spent 4 weeks respite care at Lauriston. My experience of visiting Mum at Lauriston was extremely positive, the atmosphere is lovely and, friendly and you immediately feel like part of a family. The staff are both professional and personable. The variety of activities are great and a big bonus for Mum with an onsite Chapel with weekly services and a lovely Chaplain for her spiritual well-being. The staff are so attentive and kind. I was very welcome to join Mum for meals and tea and cake in the lovely garden! Most importantly Mum received outstanding care which has massively contributed to her recovery, enabling her to return home. I can't thank you all enough!

She is always saying how lovely it is to be there and also how lovely everyone is to her.

I visited my friend on a few occasions and was lucky to attend a care home open day at the home, the staff are amazing. They make everyone feel as though they are one big family. I am 76 and if I needed a home there is no doubt I would pick Lauriston. My friend had dementia and the staff were so understanding and caring. The staff made me feel so welcome. I wanted to do this review a while ago but I sadly lost my husband recently. Thank you to Lauriston for all their care, you are amazing.

All staff were very helpful and very nice to residents.

All staff are very kind and helpful to the residents, we only stayed for 8 weeks but everyone was kind and looked after us well.

I am so grateful for the care that was shown to both my mother and myself during the last months of her life. I had found it necessary to move my elderly and frail Mother to Lauriston from another nursing home and from the moment she arrived her care was exemplary. Mum could be very demanding of staff time and her needs were quite difficult to understand but the staff always did give her that time. All of them were there when she needed reassurance or company or even when she didn't know what it was she needed. She was looked after so well and everything that could be done to make her comfortable was done with respect and dignity. I felt that her needs were truly important to the staff and there was always a sense of looking forward. It is hard to express how much it all meant to me but thank you to everyone working at Lauriston.

As a family, we know Mum is safe and well cared for in Lauriston, and as her daughter, this gives me immense peace of mind.

I would like to say how lovely and friendly, just like home Lauriston is for Mother-in-Law. I visited and found her to be very comfortable, dressed beautifully, with hair recently washed, and enjoying the sunshine in the lounge with other residents. The staff were present but not intrusive until Mother-in-law couldn't hear me, then the staff member fetched her hearing aids and expertly put them in. Tea was offered to me as well as Mother, and when I spoke about lunch it was explained to me that they had tried very hard to get her to eat, Mother said it was lovely and she had eaten it, but staff told me she doesn't always eat everything but they encourage her at every meal. I enjoy the service of worship when I go in on the occasional Sunday and feel it's just as much for me as it is for my mother-in-law. This is very important to me as I need support in this journey along with the rest of the family. Thank you to the manager, senior staff and all the lovely carers Thank You.

I would like to thank all of the staff at Lauriston Care Home for providing a lovely and caring environment for my mother during her final months. We initially chose Lauriston through a recommendation, and from the outset, I was so impressed with the Home. The accommodation is modern and light, airy and open. Mummy required nursing care from the outset and the nursing, all HCA staff were simply outstanding in providing her care. The staff were always available on the end of the phone to reassure me and answered my never-ending questions - thank you. HCA staff were amazing, especially for the support and sustenance when required. I would particularly like to thank the one carer who was on duty the night my mother died. He was totally professional, and kind and accommodated us visiting in the middle of the night. I know that mummy had a quiet and peaceful passing in a sensitively arranged room - thank you. I heartily recommend Lauriston Care Home.

My mother moved from a previous care home when it closed, to Lauriston in May 2022. The move was managed with great care resulting in a smooth transition for mum. The Manager and her team have provided a safe and comfortable home for mum at Lauriston. Mum was well cared for, and I was well supported during my mother's end-of-life care, by the Manager and her team.

We appreciate the unwavering commitment to their work and the dedication to caring for their patients. The care and compassion will never be forgotten and we are grateful for the kindness they showed to my father and our family.

I'm impressed by the full range of activities she has been participating in, and we get to see many of these as they have an active social media presence so we got to see a lot of what she was doing. She was always looking well-kept and happy, which was encouraging as we couldn't travel to see her as often as we would like. She enjoyed the food there too, which was always so important to her. She also really loved all the music therapy she had as well as the Christian services that the Chaplain organised so well. The home itself is also a very well-kept home, clean and bright, and the carers seem to enjoy their work which is always a good sign. I'd recommend this home to anyone who is looking.

My aunt sadly passed away at Lauriston, the staff were all so kind and welcoming. My aunt loved joining in activities, especially the namaste room, what really stood out for me was the ability to bring the namaste to my aunt when she was too weak to get up, it really soothed the family knowing how well the staff cared for her and the family as well. They would always offer tea and cakes which really made us feel welcome. It was always a pleasure to visit. I can't thank the staff enough.

My mother is a resident of the dementia unit and has been at Lauriston for five years. We continue to be very pleased with the staff and management and overall care my mother receives. My mother always seems to be happy, comfortable and clearly responds well to the attention and care she receives from all the staff. Many activities are organised and with the encouragement she receives, my mother seems to enjoy getting involved. To all the staff and management, we appreciate all that you do!

My mum is 89 and has been in the nursing unit at Lauriston since November. We have been delighted with our choice as there is a superb caring ethos within the home across the whole team. I visit several times a week at different times and always see a diligent and caring approach towards both Mum and all the residents. Mum has had some memory and health issues that have been managed superbly and we have every confidence that she is in a lovely safe place to live.

My mother has been at the Lauriston since April of last year when the residents of the Richmond moved over to St Leonards when the 2 homes merged and I couldn't be happier with the care she is receiving. The home is brilliantly led by the manager who is well supported by a dedicated team of staff. The home is meticulously clean, Mum is very well cared for and the staff always go the extra mile. As a community nurse, I get to see a lot of different homes in the area and none of them come anywhere near Lauriston. There is always something going on, the residents are well entertained and Mum is so happy there. As a family, we looked long and hard for the right place for her and we really are so happy that we chose the Lauriston. Recommend it 100%.

Very pleased overall.