Mais House

18 Hastings Road, Bexhill-on-Sea TN40 2HH
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9.8 64 Reviews
  • Mais House, Bexhill-on-Sea
Mais House is situated in a quiet cul-de-sac just a few miles from the sea in the picturesque coastal town of Bexhill-on-Sea, East Sussex. They have a regular minibus service into Bexhill-On-Sea where residents can enjoy a walk along the seafront, a spot of shopping, or enjoy a drink and good food at one of the bars, cafes and restaurants. They also offer trips out to places of interest in the Sussex area such as Brighton or Eastbourne as well as farther afield such as trips to London.

There’s a shared bond at Mais House because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. Mais House feel that sharing in the lives of veterans who did so much for this country is both a pleasure and a privilege. Residents can relax in one of the lounges, enjoy a drink at the bar or take advantage of a quiet, well stocked library. There’s a conservatory with pleasant views and beautiful landscaped gardens which have full wheelchair access.

Social interaction, camaraderie and helping residents pursue their interests and hobbies play a big part in day-to-day life at Mais House. Their dedicated activity co-ordinator organises a whole range of activities and events, including a summer fête, evening concerts, live music, art classes and dinners. There’s a cinema experience and activity room, with an arts and crafts section. A hairdresser and physiotherapist visit twice weekly. For those unable to venture out Mais House have a weekly trolley shop.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1313
  • Self-Funded Nursing Care: from £1697
  • RESPITE Self-Funded Residential Care: from £1313
  • RESPITE Self-Funded Nursing Care: from £1697

These prices are only a guideline, please contact Mais House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sue Knight (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service men and women and their dependants
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (48)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Open visiting times.
    Pets allowed under the supervision of the owner.

Parking

  • Free parking available.

Mais House Reviews (64)

9.8

Mais House has a Review Score of 9.8 (9.763) out of 10, based on 24 reviews in the last 2 years.
Over all time Mais House has 64 reviews.

Overall Experience
  • 59
  • 5
  • 0
  • 0
  • 0
Date Published
  • 64
  • 5
  • 6
  • 24
  • 40
Reviewer Connection to Mais House
  • 14
  • 9
  • 8
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Tracey B (Niece of Resident) published on 3 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff we encountered were polite, efficient and helpful. We were given privacy so that we could talk and look at family photos. My aunt seems both happy and stimulated. She is enjoying the food and being well cared for.
Reply from Claire Bradley, Business Manager at Mais House

Thank you Tracey. It so important to have that quality time with friends and family and remember times gone by. We are so pleased your aunt appears happy with us.

  • Facilities
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  • Treated with Dignity
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  • Value for Money
Review from Michael B (Son of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident here for 7 years and has always had the best of care. The staff are wonderfully caring and considerate and we now count many of them as friends of the family. Dad sums up Mais House as 'the best hotel he's ever been in'!
Reply from Claire Bradley, Business Manager at Mais House

Thank you, that is so nice to hear. We will pass your kind words on to the team, who as you said, support our veterans with care and consideration. It is a privilege to be able to care for your father and for the team to be appreciated for what they do.

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  • Care / Support
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Review from Tina B (Relative of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place. Lovely, friendly staff, they go the extra mile to make residents feel welcome and comfortable. I feel at ease knowing that our relative is very happy there and very well looked after. A range of amazing activities for the residents to do too! Thank you all.
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Review from J F (Daughter of Resident) published on 1 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is 98-years-old and has lived on his own since my mum died 9-years ago. After a stroke and various falls, he started having carers but was adamant he didn't want to go into a home, but after a fall and 8-weeks in the hospital, we persuaded him to go to Mais House for some respite, although he
would only agree to two weeks! He went to Mais House on the 21st of February, and we visited on the 22nd, and to our utter amazement, he had already decided he wanted to stay permanently. He was sitting in his comfy chair with his glass of wine looking as if he had always been there. It is such a relief to know he is being well cared for, and the staff are amazing! Everything is done for him and there is a social side too if you want to join in. We never thought we would see the day that he was happy anywhere other than his own home, so thank you Mais House, for making him feel so settled.
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  • Cleanliness
  • Treated with Dignity
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  • Staff
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  • Value for Money
Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Mais House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Mais House is calculated as follows: ( (224 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 287 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mais House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

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Sue Knight

Job Title: Registered Home Manager Joined: 2025

Sue joined Mais House in Jnauary 2025

Claire

Claire Avery

Job Title: Deputy Manager Joined: 2018

Registered Nurse

Csilla

Csilla Tamas

Job Title: Senior Nurse Joined: 2018

Registered Nurse

Carrie

Carrie Rogers

Job Title: Practice Development Facilitator Joined: 2023

"I am a registered Mental Health Nurse with a teaching qualification. I have now taken the post of the PDF at Mais House and am getting to know both staff and residents.


I have been teaching people for over 15 years, in a variety of subjects for, and love facilitating people to learn and explore the different ways in which they can develop their skills.


I can honestly say that in all my years of working, I have never been made so welcome as I have been here at Mais House. The staff are amazing, and I really appreciate the welcome they have offered to me since I joined. The passion for the care given to residents shines out from every single member of staff. The quality of care is something I am constantly amazed and delighted at."

Stephen

Stephen Turner

Job Title: Head Chef Joined: 1992

Stephen joined Mais House in December 1992 and will celebrate 33 years of dedicated and loyal service to Mais House this year. He holds a certificate to Level 4 in Catering and Food Safety.


Mais House Catering Department hold a 5* Rating with the Food Standards Agency.

Matthew

Matthew Mitchell

Job Title: Maintenance Supervisor Joined: 2021

MV Dip CSMP M.ISMI

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