Mais House

18 Hastings Road, Bexhill-on-Sea TN40 2HH
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9.8 61 Reviews
  • Mais House, Bexhill-on-Sea
Mais House is situated in a quiet cul-de-sac just a few miles from the sea in the picturesque coastal town of Bexhill-on-Sea, East Sussex. They have a regular minibus service into Bexhill-On-Sea where residents can enjoy a walk along the seafront, a spot of shopping, or enjoy a drink and good food at one of the bars, cafes and restaurants. They also offer trips out to places of interest in the Sussex area such as Brighton or Eastbourne as well as farther afield such as trips to London.

There’s a shared bond at Mais House because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. Mais House feel that sharing in the lives of veterans who did so much for this country is both a pleasure and a privilege. Residents can relax in one of the lounges, enjoy a drink at the bar or take advantage of a quiet, well stocked library. There’s a conservatory with pleasant views and beautiful landscaped gardens which have full wheelchair access.

Social interaction, camaraderie and helping residents pursue their interests and hobbies play a big part in day-to-day life at Mais House. Their dedicated activity co-ordinator organises a whole range of activities and events, including a summer fête, evening concerts, live music, art classes and dinners. There’s a cinema experience and activity room, with an arts and crafts section. A hairdresser and physiotherapist visit twice weekly. For those unable to venture out Mais House have a weekly trolley shop.

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Care Provided by Mais House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Filipe De Pina Muller (Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (48)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Mais House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,054
    • Self-Funded Nursing Care from £1,434
    • RESPITE Self-Funded Residential Care from £1,054
    • RESPITE Self-Funded Nursing Care from £1,434
  • (these prices are only a guideline, please contact Mais House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times.
    Pets allowed under the supervision of the owner.


  • Parking

  • Free parking available.


Mais House Reviews (61)

Total of 61, showing 61-61
9.8

Mais House has a Review Score of 9.8 (9.782) out of 10, based on 37 reviews in the last 2 years. Over all time Mais House has 61 reviews.

Overall Experience

  • 56
  • 5
  • 0
  • 0
  • 0

Date Published

61
2
8
37
24

Review from J F (Daughter of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 98-years-old and has lived on his own since my mum died 9-years ago. After a stroke and various falls, he started having carers but was adamant he didn't want to go into a home, but after a fall and 8-weeks in the hospital, we persuaded him to go to Mais House for some respite, although he
would only agree to two weeks! He went to Mais House on the 21st of February, and we visited on the 22nd, and to our utter amazement, he had already decided he wanted to stay permanently. He was sitting in his comfy chair with his glass of wine looking as if he had always been there. It is such a relief to know he is being well cared for, and the staff are amazing! Everything is done for him and there is a social side too if you want to join in. We never thought we would see the day that he was happy anywhere other than his own home, so thank you Mais House, for making him feel so settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Mais House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Mais House is calculated as follows: ( (344 Excellents x 5) + (80 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 431 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mais House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (6)

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Sue Knight

Job Title: Registered Home Manager

Joined: 2025

Sue joined Mais House in Jnauary 2025


Claire

Claire Avery

Job Title: Deputy Manager

Joined: 2018

Registered Nurse


Csilla

Csilla Tamas

Job Title: Senior Nurse

Joined: 2018

Registered Nurse


Carrie

Carrie Rogers

Job Title: Practice Development Facilitator

Joined: 2023

"I am a registered Mental Health Nurse with a teaching qualification. I have now taken the post of the PDF at Mais House and am getting to know both staff and residents.


I have been teaching people for over 15 years, in a variety of subjects for, and love facilitating people to learn and explore the different ways in which they can develop their skills.


I can honestly say that in all my years of working, I have never been made so welcome as I have been here at Mais House. The staff are amazing, and I really appreciate the welcome they have offered to me since I joined. The passion for the care given to residents shines out from every single member of staff. The quality of care is something I am constantly amazed and delighted at."


Stephen

Stephen Turner

Job Title: Head Chef

Joined: 1992

Stephen joined Mais House in December 1992 and will celebrate 33 years of dedicated and loyal service to Mais House this year. He holds a certificate to Level 4 in Catering and Food Safety.


Mais House Catering Department hold a 5* Rating with the Food Standards Agency.


Matthew

Matthew Mitchell

Job Title: Facilities and Hospitality Manager

Joined: 2021

MV Dip CSMP M.ISMI