Mais House

18 Hastings Road, Bexhill-on-Sea TN40 2HH
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9.8 64 Reviews
  • Mais House, Bexhill-on-Sea
Mais House is situated in a quiet cul-de-sac just a few miles from the sea in the picturesque coastal town of Bexhill-on-Sea, East Sussex. They have a regular minibus service into Bexhill-On-Sea where residents can enjoy a walk along the seafront, a spot of shopping, or enjoy a drink and good food at one of the bars, cafes and restaurants. They also offer trips out to places of interest in the Sussex area such as Brighton or Eastbourne as well as farther afield such as trips to London.

There’s a shared bond at Mais House because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. Mais House feel that sharing in the lives of veterans who did so much for this country is both a pleasure and a privilege. Residents can relax in one of the lounges, enjoy a drink at the bar or take advantage of a quiet, well stocked library. There’s a conservatory with pleasant views and beautiful landscaped gardens which have full wheelchair access.

Social interaction, camaraderie and helping residents pursue their interests and hobbies play a big part in day-to-day life at Mais House. Their dedicated activity co-ordinator organises a whole range of activities and events, including a summer fête, evening concerts, live music, art classes and dinners. There’s a cinema experience and activity room, with an arts and crafts section. A hairdresser and physiotherapist visit twice weekly. For those unable to venture out Mais House have a weekly trolley shop.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1313
  • Self-Funded Nursing Care: from £1697
  • RESPITE Self-Funded Residential Care: from £1313
  • RESPITE Self-Funded Nursing Care: from £1697

These prices are only a guideline, please contact Mais House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sue Knight (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service men and women and their dependants
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (48)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Open visiting times.
    Pets allowed under the supervision of the owner.

Parking

  • Free parking available.

Mais House Reviews (64)

9.8

Mais House has a Review Score of 9.8 (9.763) out of 10, based on 24 reviews in the last 2 years.
Over all time Mais House has 64 reviews.

Overall Experience
  • 59
  • 5
  • 0
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Date Published
  • 64
  • 5
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  • 24
  • 40
Reviewer Connection to Mais House
  • 14
  • 9
  • 8
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 41-60
Review from N H (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, a great home giving good care. Could do with more staff at weekends, this is really needed though.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for the review. We are currently recruiting and have some staff starting very soon.
See you soon.
kindest regards

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Review from John J (Friend of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by - the continual and available care for my friend, the friendliness of the staff, they would go out of their way to help him. The pride the staff had in their work. The teamwork among the staff. The leadership I sensed throughout the staff. The way the staff met what in many ways were
significant challenges with cheerfulness and a whatever it takes attitude.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for the lovely comments, the team will be delighted.
kindest regards

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Review from Andrew S (Friend of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was met at the door by a very friendly and helpful staff member. I was taken to my friend and offered tea, which came on a tray in a teapot! With milk and two slices of cake (which I suspect was homemade).
My friend spoke very highly of the staff and the care he received.
There was a very good
feel about the place and I was aware of activities going on for the residents.
On leaving, I was encouraged next time I visited, to stay for lunch.
They also have many activities and entertainment for the residents.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving such a lovely review. Please feel free to book in for lunch and try our menu. We look forward to seeing you soon. Kindest regards.

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Review from P M (Son-in-law of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Celebrating my father-in-law's birthday, combined with the Burns celebration, at Mais House Care Home was excellent. Staff worked very hard and the food was of a very high standard. What kept the whole time going with a swing was the excellent male singing (top marks). I have nothing but praise for
the manager and her whole team who looked after us well.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for the lovely comments. We enjoy every aspect of what we deliver daily at Mais House. See you at the next event.
see you soon

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Review from Caroline B (Daughter-in-law of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burns lunch and Father-in-law's birthday - the whole afternoon was a delight. Bagpipes, piping in the haggis, whole beautiful meal and Burns poems beautifully read. Live music from a very talented singer, birthday song and cake for my father-in-law and the Mayor's speech. Wonderful all-round and congratulations
to the staff in all sections of Mais House.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for such a lovely review, more events coming soon!
Kindest regards

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Review from Philip B (Son of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish I had served in the forces so that I could book my place in Maise House now. Burns lunch was joyous.
Honestly, it is more like Butlins than a care home. They put on so many fabulous events for their residents and the staff absolutely get into the spirit. My father's health and disposition is
so much better since he has been there.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for such a lovely review, I will of course pass this to our team.
Hope to see you soon.
Kindest regards
Susan and Team

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Review from Sue M (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have attended several special events - the last being Burns lunch and entertainment. Always excellently organised and inclusive. Lovely meal and a singer who always engaged the interest of the residents and guests. I visit day regularly. He's always clean, well-dressed and happy. He has dementia following
several strokes, resulting in him moving to Mais House where he's had a new lease of life. There are weekly events that stimulate his senses. I love visiting him there.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for the feedback. The team enjoy providing wonderful events and food for all to enjoy.
See you soon
kindest regards

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Review from M D (Relative of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a very good Burns celebration lunch.
Sing-song and excellent food and service.
A great time was had all our group of relatives and friends.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for the feedback. See you soon for the next event! I will of course pass these lovely comments to our amazing teams.
kind regards

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Review from Keith D (Cousin of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food was delicious. The waitress service was excellent, very helpful and attentive and friendly, making you feel at ease.
The entertainment was very good, and well organised, and speech by the major.
Program on Burns with pipes etc. Great. Singer entertaining, good voice, various karaoke types.
Hope to attend next year.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to make this review, it's so important to capture the amazing work the team do each day.
Glad you had a great time, see you at the next event!
kindest regards

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Review from Andrew M (Son of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mais House has a lovely calm atmosphere whilst still carrying out the important job of caring for its residents in an efficient manner.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for the feedback.
hope to see you again soon
kindest regards

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Review from Polly M (Granddaughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is absolutely fantastic, today I turned up unexpectedly, and I was offered to eat lunch with my grandma, the food was very tasty! The home has such good vibes and always very friendly staff, who make a fuss of my children and welcome us happily.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for the feedback, the catering team work around the clock and produce the most amazing meals and all with fresh and local produce. We look forward to seeing you soon.
kind regards

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Review from Chris M (Grandson of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff who were happy and eager to cater to all of our needs. The rooms and communal areas are all very clean and well-decorated with plenty of natural light. The staff are all very polite and courteous to my granddad who gets on well with them all and is able to have a laugh with them
all.
Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to give us your feedback. So pleased you find the staff to be friendly and welcoming to both you and your grandfather.

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Review from Jessica W (Relative of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely clean, bright place with friendly staff. The rooms and garden look very well kept.
Reply from Claire Bradley, Business Manager at Mais House

Thank you for the positive response. Hopefully, you will be able to join us later in the year when we will be able to make full use of the gardens at one of many planned events.

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Review from David P (Son of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christmas day lunch 2022.
We sat in the main dining room with dad, myself and mum.
The food was very good thank you, and all the staff were very kind and attentive!
They kept our glasses nice and full and couldn't have been more helpful. We could see other residents on their own being looked after
by the staff which was good to see.
All in all, a very pleasurable experience - thank you.
Reply from Susan Barnes, Home Manager at Mais House

Thank you so much much for the feedback. Christmas at Mais is such a wonderful time, especially the dining experience. Your kind comments will be passed to our lovely Mais House Team.
Many thanks

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Review from N B (Stepson of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt very welcome when we visited Mais House. All the staff are very friendly and caring.
Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to write a review for Mais House. We are pleased you felt welcome in our home and look forward to seeing you in the future.

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Review from Liam W (Grandson of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is quite possibly the nicest home I have ever been to. The staff are the kindest, they treat their residents with the utmost respect and provide the highest standard of care. The care home itself is extremely clean and well looked after, it feels like a real family home. I know when I get old this
is the place I'd want to be put. I really couldn't put in enough words as I could go on for a long time.
Reply from Claire Bradley, Business Manager at Mais House

Thank you for writing such a lovely review and please your visit to see your grandfather at Mais was a positive experience for you. We will pass your feedback to our team.

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Review from Alan C (Respite Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mais House is well run from management down to cleaning staff. All staff are friendly. The chef looked after my dietary needs, all staff knew my name by the second day and checked if I was ok or needed anything often.
Very happy stay.
Reply from Susan Barnes, Home Manager at Mais House

Dear Alan C,
Thank you for the feedback. I will of course let the team know.
Hope to see you again soon.
kind regards.

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Review from R H (Grandson of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The visit was excellent, it was the first time I have visited my grandpa where the link has been open to visitors too. Although we still end to his room for the duration of the visit it was lovely to see the other residents and see my grandpa with his friends. Staff were lovely and welcoming as per
usual and there was a good variety of events on for the week.
Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to write this review. We are so pleased you enjoyed your visit to see your grandpa. It is lovely that we are able to safely open the communal areas to visitors after the challenges of the past couple of years and for friends and family to experience the true atmosphere of Mais House.

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Review from Pauline H (Daughter of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mais House continues to provide outstanding care and provisions for my father. The home is immaculately clean, the staff are amazing, the food is fantastic. I can find no fault with this care home. I just wish my mother had been so fortunate to have experienced such a fantastic environment.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to write such a lovely review. We are so pleased you are happy with the care and support we provide at Mais and hope your father continues to be happy here.

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Review from S D (Sister of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt my sister was being well looked after.
Thank you all.
Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving positive feedback, I will of course share this with our wonderful Mais House Team.
kindest regards

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Mais House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Mais House is calculated as follows: ( (224 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 287 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mais House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

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Sue Knight

Job Title: Registered Home Manager Joined: 2025

Sue joined Mais House in Jnauary 2025

Claire

Claire Avery

Job Title: Deputy Manager Joined: 2018

Registered Nurse

Csilla

Csilla Tamas

Job Title: Senior Nurse Joined: 2018

Registered Nurse

Carrie

Carrie Rogers

Job Title: Practice Development Facilitator Joined: 2023

"I am a registered Mental Health Nurse with a teaching qualification. I have now taken the post of the PDF at Mais House and am getting to know both staff and residents.


I have been teaching people for over 15 years, in a variety of subjects for, and love facilitating people to learn and explore the different ways in which they can develop their skills.


I can honestly say that in all my years of working, I have never been made so welcome as I have been here at Mais House. The staff are amazing, and I really appreciate the welcome they have offered to me since I joined. The passion for the care given to residents shines out from every single member of staff. The quality of care is something I am constantly amazed and delighted at."

Stephen

Stephen Turner

Job Title: Head Chef Joined: 1992

Stephen joined Mais House in December 1992 and will celebrate 33 years of dedicated and loyal service to Mais House this year. He holds a certificate to Level 4 in Catering and Food Safety.


Mais House Catering Department hold a 5* Rating with the Food Standards Agency.

Matthew

Matthew Mitchell

Job Title: Maintenance Supervisor Joined: 2021

MV Dip CSMP M.ISMI

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mais House to verify any information. View our terms and conditions. Mais House has an Enhanced Service - more info.