Mais House

18 Hastings Road, Bexhill-on-Sea TN40 2HH
Review Us
9.9 73 Reviews
  • Mais House, Bexhill-on-Sea
Mais House is situated in a quiet cul-de-sac just a few miles from the sea in the picturesque coastal town of Bexhill-on-Sea, East Sussex. They have a regular minibus service into Bexhill-On-Sea where residents can enjoy a walk along the seafront, a spot of shopping, or enjoy a drink and good food at one of the bars, cafes and restaurants. They also offer trips out to places of interest in the Sussex area such as Brighton or Eastbourne as well as farther afield such as trips to London.

There’s a shared bond at Mais House because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. Mais House feel that sharing in the lives of veterans who did so much for this country is both a pleasure and a privilege. Residents can relax in one of the lounges, enjoy a drink at the bar or take advantage of a quiet, well stocked library. There’s a conservatory with pleasant views and beautiful landscaped gardens which have full wheelchair access.

Social interaction, camaraderie and helping residents pursue their interests and hobbies play a big part in day-to-day life at Mais House. Their dedicated activity co-ordinator organises a whole range of activities and events, including a summer fête, evening concerts, live music, art classes and dinners. There’s a cinema experience and activity room, with an arts and crafts section. A hairdresser and physiotherapist visit twice weekly. For those unable to venture out Mais House have a weekly trolley shop.
Show Mais House on the Map

Care Provided by Mais House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1313
  • Self-Funded Nursing Care: from £1697
  • RESPITE Self-Funded Residential Care: from £1313
  • RESPITE Self-Funded Nursing Care: from £1697

These prices are only a guideline, please contact Mais House to find out the exact price for your requirements.

Contact Mais House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mais House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Knight (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Ex-Service men and women and their dependants

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (48)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Open visiting times.
    Pets allowed under the supervision of the owner.

Parking

  • Free parking available.

Mais House Reviews (73)

9.9

Mais House has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years.
Over all time Mais House has 73 reviews.

Overall Experience
  • 67
  • 6
  • 0
  • 0
  • 0
Date Published
  • 73
  • 10
  • 14
  • 22
  • 51
Reviewer Connection to Mais House
  • 16
  • 12
  • 8
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 73, showing 21-40
Review from Marion G (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived with you all there at Mais with not a worry in the world. I would visit and she always looked so smart in her beautiful kept clothes, her hair was always brushed - she looked like the real lady she was. All staff gave Mum a chance to live her life like royalty. Her meals each day were fit
for a Queen - all delicately placed on the tray. Tea and cake served regularly as if she were in her own home. She could choose anything she wanted to eat and drink 24 hours a day - every day.
Her room, I was able to make it into her own home. All she needed was there with her. Nothing was too much trouble for any of you to help Mum adapt to her new life with you all.
You have all been amazing at taking care of not just Mum, but us all as a family - I felt you were my family - I felt Mais House was my home. I felt supported and loved each time I visited. Thank you for all you have done for our beautiful Mum and us as a family.
Bless each and every one of you!
Reply from Claire Bradley, Business Manager at Mais HouseThank you for leaving such a wonderful review. It is always appreciated to know what we do makes a difference to those in our care and to their families. Your mum was very dear to the team here. I will pass this on to the whole team. We look forward to welcoming you back to Mais House in the future. With very best wishes to you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rebecca H (Great-Niece of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good services, we had lunch and it was good.
Reply from Claire Bradley, Business Manager at Mais HouseThank you for taking the time to leave a review. We always love to welcome families and friends to Mais. I will pass your comments on to our Catering team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L L (Daughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a really good event. The staff are very welcoming and helpful. The food is excellent and the entertainment engages all residents and their families. It is great to see other members of the community being part of the event.
Reply from Claire Bradley, Business Manager at Mais HouseThank you we are really pleased you enjoyed the event. It is always lovely to welcome friends and family into the home, We look forward to seeing you and your family at more planned social events and activities throughout the year.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V B (Friend of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have two friends who have been resident in Mais House for some months. They are a married couple and have expressed to me how well they have been taken care of and enjoy some of the many activities available at the care home. I am impressed by the friendliness and helpfulness of the staff and management.
The atmosphere is a welcoming one. I have been there at meal times on occasions and it is always good with choices offered.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul V (Son of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has now been in Mais House for four months and has consistently received outstanding care and attention. The staff and volunteers are all really positive and kind and make him feel valued on a daily basis, maintaining his dignity and well-being at all times.
The food and facilities are excellent
and different activities are well-organised every day.
Reply from Claire Bradley, Business Manager at Mais HouseThank you for taking the time to leave such a positive review. We are pleased your dad has settled at Mais. I will pass your comments to the rest of the team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Friend of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is amazing. Staff cannot do enough. It's a joy to visit my friend. Activities on offer are well throughout. Wonderful home-from-home care home. Well done to everyone at Mais House.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to express such a positive review about Mais House and our wonderful team.
Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline H (Friend of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited our friend quite a few times. She always seems happy and contented. Staff are always on hand and helpful, nothing is too much trouble.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave a positive review. A very Merry Christmas from us all at Mais House.
Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William H (Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well treated at Mais House. The food is good and ample amount. The activities are good and varied, I am able to partake in them. Future events look good.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for leaving such a lovely review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T C (Respite Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had an enjoyable time at Mais House. All the staff were most helpful and the facilities fine. This is the second weekly satu there, and I hope to be able to stay again, allowing my daughter another respite.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for leaving a lovely review; we look forward to welcoming you back soon.
Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F H (Respite Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management are polite and friendly, couldn't do enough for a person. Would use again if needed to.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave Mais a review, we do hope to see you again soon.
Kindest regards,
Susan and team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad and I were very happy with the home and all the care the staff gave with a friendly smile or word. Was offered a drink when visiting. The room and home were very clean and no bad odours hanging around. Dad did join in with all the activities offered but the choice was very good.
Reply from Claire Bradley, Business Manager at Mais HouseThank you for taking the time to leave a review. We are pleased your dad enjoyed his time with us and hope to see you both again in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, well-organised afternoon. Very friendly, helpful staff and helpers. So well thought out.
Reply from Claire Bradley, Business Manager at Mais HouseThank you for taking the time to leave a review. We are so pleased you enjoyed the afternoon. We look forward to seeing you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Niece of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of visiting this home has always been extremely positive. The interaction between residents and staff is always positive and respectful. Nothing is too much trouble. My communication with all staff has been informative and reassuring. The atmosphere in the home is welcoming and calm, a
pleasure to visit. Supportive of all the residents' needs.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave such a positive review, the team will be delighted.
Kind regards,
Susan and team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan G (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother celebrated her 100th birthday yesterday at Mais House. She has been a resident there for over 7 years. The staff put on a superb party for her family, friends and residents. Her favourite entertainers performed, delicious afternoon tea in a beautifully decorated garden. The sun shone! Mum
and the family were certainly given a day to cherish forever. Our heartfelt thanks go to all the staff who made this possible.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for leaving such a lovely review, the team have expressed it was their pleasure, we are delighted that everyone had such a wonderful day to remember.
Kindest regards,
Susan & team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine L (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care Dad receives at Mais House Care Home. All staff are very attentive towards him. Always friendly towards us too, as family. This week we had been visiting Dad during the week as my brother and I are on holiday. The four of us have had lunch in the lounge bar and it has
been a real treat being together and having lunch together. Lovely food and great staff looking after us. Thank you.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave such a heartfelt review, we look forward to seeing you again soon.
Kind regards,
Susan & team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cameron T (Grandson of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service was very good. Everyone was very friendly and helpful. The food was nice and didn't take long to come. They repeatedly asked if we wanted anything and were happy to help. My grandad was very well cared for, and there seemed to be a lot for him to do. The overall experience was great.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave such a lovely review; the team will be delighted.
kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine S (Wife of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite the rain, Mais House had an excellent Fete on the 5th of August. All the staff worked so hard to make the afternoon a success. There were lots of stalls, i.e. raffles and bands played during the afternoon. Thank you all for your hard work to make it such a success.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave a review; the rain finally cleared for a spell, so we hope you had some fun too.
Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P N (Friend of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a visitor at Mais House for the first time. The staff were very friendly, and I had a very comfortable feeling when entering the building. His room was very good, and it was nice to see he had been able to take some of his own furniture. The food was good, and was nice to know that the menu was
very appealing. He seems to be very happy there.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave a review; the team will be delighted.
Kindest regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Birgit M (Niece of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my uncle with my parents and brother. It was a wonderful occasion. The staff could not have been nicer to us; they were welcoming, friendly, cheerful and kind. The lunch that was served was delicious and the lady that served us was so nice and took particular care of our mother, 91.
She was polite, courteous, considerate and so attentive. Our uncle said a couple of times how much he liked being at Mais House.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave such lovely comments, positive reviews are very important for the team and will be passed on to them.
kindest regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicholas M (Nephew of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent food and care throughout our lunchtime visit. The home was super clean. The staff were exceptionally friendly and helpful, particularly towards my 91-year-old mother (also a visitor). Special mention here to the staff. I could see that my uncle, who is 99, feels happy and safe in the environment
of Mais House.
Reply from Susan Barnes, Home Manager at Mais HouseThank you for taking the time to leave such a lovely review of Mais House.
Greatly appreciated.
Kind regards
Susan & Mais Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Mais House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Mais House is calculated as follows: ( (231 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 258 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mais House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (5)

No image found

Sue Knight

Job Title: Registered Home Manager Joined: 2025

Sue joined Mais House in Jnauary 2025

Csilla

Csilla Tamas

Job Title: Senior Nurse Joined: 2018

Registered Nurse

Carrie

Carrie Rogers

Job Title: Practice Development Facilitator Joined: 2023

"I am a registered Mental Health Nurse with a teaching qualification. I have now taken the post of the PDF at Mais House and am getting to know both staff and residents.


I have been teaching people for over 15 years, in a variety of subjects for, and love facilitating people to learn and explore the different ways in which they can develop their skills.


I can honestly say that in all my years of working, I have never been made so welcome as I have been here at Mais House. The staff are amazing, and I really appreciate the welcome they have offered to me since I joined. The passion for the care given to residents shines out from every single member of staff. The quality of care is something I am constantly amazed and delighted at."

Stephen

Stephen Turner

Job Title: Head Chef Joined: 1992

Stephen joined Mais House in December 1992 and will celebrate 33 years of dedicated and loyal service to Mais House this year. He holds a certificate to Level 4 in Catering and Food Safety.


Mais House Catering Department hold a 5* Rating with the Food Standards Agency.

Matthew

Matthew Mitchell

Job Title: Maintenance Supervisor Joined: 2021

MV Dip CSMP M.ISMI

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mais House to verify any information. View our terms and conditions. Mais House has an Enhanced Service - more info.