Sovereign Lodge Care Centre, Eastbourne, East Sussex
Sovereign Lodge Care Centre, Eastbourne, East Sussex
Sovereign Lodge Care Centre, Eastbourne, East Sussex

Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care.

A modern and spacious interior includes numerous homely comforts, the option to personalised bedrooms, a multi-sensory snoezelen room and an activity room, while outside is a secure garden.

Specialist beds, hoists and baths help those with mobility issues and all staff have ongoing training to keep standards high. Different backgrounds are respected and regular assessments are made.

Group: Healthcare Homes Group Ltd

Person in charge: Caroline Soriano (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sovereign Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Sovereign Lodge Care Centre has a Review Score of 9.6 (9.572)

The Review Score of 9.6 (maximum of 10) for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Sovereign Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.572 for Sovereign Lodge Care Centre is calculated as follows: ( (169 Excellents x 5) + (96 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 276 Ratings = 4.572

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sovereign Lodge Care Centre?

  • Extremely LIKELY
    18
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sovereign Lodge Care Centre

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    5
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

I always get a warm greeting from all the staff. At all times they show great dignity towards the residents. Mum is always clean, nicely dressed and most of all, happy.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's been good so far, I am very pleased. I love the laundry man.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother moved into Sovereign Lodge Care Centre in February. The facilities are very good. The room is immaculate and food good. The staff are amazing, well organised, caring and professional. The care plan is regularly reviewed. Organised entertainment. Mum has dementia and all her care needs are met.Above all, she is happy and well looked after.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The activities are very good indeed and lots of shows such as sing a long with a singer are brilliant.

How likely would you be to recommend Sovereign Lodge Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

There is a wonderful lady very hard working she goes above and beyond her job description. Always helpful and extremely kind hearted.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is safe and happy overall.

Very good I have 2 small issues all sorted. Very quick to resolve.

How likely would you be to recommend Sovereign Lodge Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As a family, we were upset and anxious about mum going into care. When we got to Sovereign Lodge Care Centre we could not have hoped for better all round care for mum.
The staff are kind, friendly and supportive. Any concerns we have are dealt with as quickly and positively as possible. Visiting mum here is a positive experience and we would like to thank the staff.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has now been in Sovereign Lodge Care Centre for approximately three months. I am so very happy with the way she is looked after. The staff are all extremely friendly and helpful with any problems which may occur. She loves her room which is kept beautifully clean and the home never smells, which some homes do.
The entertainment there and the food is excellent there is always something for the residents to do.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Pleasant environment, on the whole, staff are friendly and welcoming. The activities are good, but maybe could be more low-key type activities on the 2nd floor for the more severely mentally ill residents. Possibly more residents could make use of the garden area in the summer months.

How likely would you be to recommend Sovereign Lodge Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I very much appreciate the care, consideration and dignity the staff show my father with excellent food and general service.
Thank you Sovereign Lodge.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

We celebrated mum and dad's 70th wedding anniversary today. The staff decorated a room for us and provided refreshments, including a giant cake. Nothing was too much trouble. My parents' quality of life has improved so much since we transferred them to Sovereign Lodge. We would not hesitate to recommend this home. Our visits are a joy now and we feel at peace when we come home.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff always seem friendly. Sometimes have to ask for help for her to be turned if she doesn't look comfortable. Staff on reception are always very helpful.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The caring staff are very good dealing with dementia patients. The exception is dealing with Alzheimer's which requires variations from the norm. Theses demands are very challenging and do require even more specialised training.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sovereign Lodge is a secure care home specialising in Dementia care.
I am confident I chose the best option for my husband who has advanced Alzheimer's Disease.
The staff are cheerful, extremely patient and care for all the residents on an individual basis. I have an easy rapport with them and the management, who are available and approachable.
My husband is content and comfortable in his bright, cheery room and joins in the activities.
Personal care and difficult behaviour is all with calmly and efficiently.
I have no hesitation in recommending this home.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My brother in law had 21 previous beds previous to Sovereign Lodge and you should be very proud of your excellent home and lovely care you provide. Your activities lady is a treasure and all staff offer me a grateful cup of tea. All staff are alert and caring whatever time of the day.
Nurses are special and nothing is too much trouble to the management.
My brother in law seems very relaxed.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Sovereign Lodge Care Centre in February after breaking her hip and staying in the hospital for six weeks. Sovereign Lodge Care Centre is a lovely place, mum loved her room and the staff are excellent. Nothing was too much trouble. She was only there for two weeks but I would not hesitate in sending her back if needed for respite. The food and entertainment were all first class.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been lovingly looked after and his quality of life is greatly improved. The food is great and well presented and there is always some form of activity or entertainment. Very happy with his care.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my husband at Sovereign Lodge Care Centre several times each week and I am there for lunchtime and see the food on offer and always found it to be good. The staff have always been very friendly and helpful. At times I have felt the care has been extended to me also.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Coming here last year, I have experienced most aspects of caring given and a variety of elderly people I have met here and this being helpful and reassuring to those concerned for the most part.

An important issue is the respect shown to each individual in the caring: here this has been good, even under trying circumstances.

How likely would you be to recommend Sovereign Lodge Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

As we have only been there for two months, our experience of the home is very limited. So far we have found it to be very clean, calm and efficient as a home. There could be more carers as to patients there as they do seem a bit short staffed at times. It is run very well and the home and rooms are excellent. Very clean, light and open everywhere. My husband says the food is good and he enjoys all the meals. The staff are very welcoming to receive advice regarding my husband's needs. We are at the moment very happy with the care and assistance my husband is receiving at this home.

How likely would you be to recommend Sovereign Lodge Care Centre? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My review, when I first came to Sovereign Lodge, I was bruised, broken and battered emotionally and physically. Gradually with the standard of love and care I received and the unconditional love and kindness that I received I became a much happier and contented resident. I have my love of arts and crafts, poetry and literature and reading and writing and music back in my life. I am able to enjoy the scheduled activities and I have the freedom to enjoy going out to my three "therapy groups" each week. Thank you Sovereign Lodge and the staff members who put me back together again, I now love it.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my husband first arrived, several staff members, including the director, were on hand to greet and welcome him. His care at Sovereign Lodge has been very professional and very good.
The nurses are excellent and always right on the spot when needed. The staff have an extremely caring attitude. No problem is too much for them. My husband feels at home here and so do I. Sovereign Lodge is an all around lovely caring place.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been visiting my stepmother almost daily for nearly three years at Sovereign Lodge and have nothing but praise for the staff in the way she is cared for and the friendly reception that I receive. The premises are comfortable and clean and the bedrooms are the same. I usually attend at breakfast time but sometimes at lunch time and the food always appears to be of excellent quality, in any case my stepmother thoroughly enjoys it.

On the rare occasion when I have reported to the staff that my stepmother appears unwell action is taken by the staff immediately and she is seen by a nurse straight away and a doctor quickly if required.

I can't imagine my stepmother anywhere other than Sovereign Lodge and I have no hesitation in recommending it to anyone looking for a Care Home.

How likely would you be to recommend Sovereign Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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