Sovereign Lodge Care Centre

2 Carew Road, Eastbourne BN21 2DW
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9.7 241 Reviews
  • Sovereign Lodge Care Centre, Eastbourne
Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care.

A modern and spacious interior includes numerous homely comforts, the option to personalised bedrooms, a multi-sensory snoezelen room and an activity room, while outside is a secure garden.

Specialist beds, hoists and baths help those with mobility issues and all staff have ongoing training to keep standards high. Different backgrounds are respected and regular assessments are made.

Care Provided by Sovereign Lodge Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1855
  • Self-Funded Residential Dementia Care: from £1855
  • Self-Funded Nursing Care: from £1855
  • Self-Funded Nursing Dementia Care: from £1855
  • RESPITE Self-Funded Residential Care: from £1905
  • RESPITE Self-Funded Residential Dementia Care: from £1905
  • RESPITE Self-Funded Nursing Care: from £1905
  • RESPITE Self-Funded Nursing Dementia Care: from £1905

These prices are only a guideline, please contact Sovereign Lodge Care Centre to find out the exact price for your requirements.

Contact Sovereign Lodge Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Sovereign Lodge Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Margaret Coscolluela (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (39)

Sovereign Lodge Care Centre Reviews (241)

9.7

Sovereign Lodge Care Centre has a Review Score of 9.7 (9.740) out of 10, based on 44 reviews in the last 2 years.
Over all time Sovereign Lodge Care Centre has 241 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sovereign Lodge Care Centre
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Total of 241, showing 21-40
Review from Rachelle W (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a difficult decision to make when you need to put a loved one in a nursing home. You want to know you have chosen well. I was really pleased with Sovereign Lodge and I certainly had made the best decision for Mum. The staff are incredibly caring and kind. They always treated Mum with dignity.
The activity coordinators have so much energy and enthusiasm and ensured all residents are involved if that is what they want. There was a lot of variety of things for Mum to do. Mum was stimulated and that is what meant the most to me. I also wanted Mum to retain as much independence as possible and this was something the staff knew and supported Mum with. The management and team were caring and considerate, they were always willing to listen and accommodate my requests. As soon as you walk in the staff have a smile and greet you. I was always kept informed. I feel so lucky I found Sovereign for Mum, they provided her high quality care.
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Review from K B (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since September 2022 I have never had any issues regarding her care. Everybody at the home fare pleasant, friendly, engaging towards myself and my mother.
The offer plenty of activities to all who take part. Room chats each day for those who cannot participate no one is
left out. All staff are fantastic, food is hot and varied and presented well and plenty of it. The most important thing for me is my mother's care which it is outstanding.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you very much for taking the time to write such a wonderful review. I will be sure to share your kind words with the Team, who will be delighted with the lovely feedback.
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Review from G H (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Sovereign Lodge since July 2024, her recovery from a 2nd serious stroke has been amazing due to the care and attention from all the staff. From the beginning I have felt Mum has been well attended and safe which is a weight off my mind and as a result Mum is eating, drinking and able,
with help to now be a part of the activities in the lounge, being able to join Mum for lunch and help her eat has been good as she is more willing to enjoy her food. Overall Mum being at Sovereign Lodge has given Mum and me the hope of the best care for what is ahead.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for taking the time to review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your Mum has settled. We will surely share your lovely words with the rest of the team.
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Review from Michele B (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sovereign Lodge has a warm and caring environment. Staff are kind and considerate with my mum in particular and everyone generally. I cannot praise them enough. They provide the best care under sometimes, tricky circumstances.
I can go away knowing my mum is safe and well looked after.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely review. We appreciate your feedback, and I will share this with the rest of the team.
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Review from Jason L (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my mum's Dementia, she could no longer live in her own home so after much searching, we chose Sovereign Lodge Care Centre for my mum. I feel that this has certainly been the right choice and the right place for her. The staff are kind and caring and always attentive. My mum has settled in now
and has a lovely spacious room. The staff are so friendly and always at hand for any advice or questions.
There are always plenty of staff on duty and a nurse on duty 24 hours a day. There are activities each day and a lovely summer house in the garden if family want to come in and have private time. Communication is very good and the home works with you to make sure your needs are met.
Most importantly thank you to all the staff for being so caring.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for taking the time to give us positive reviews. I have shared this with the team and we will continue to do our best for our dear residents.
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Review from Chrissie B (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was very well cared for during the few months he was at Sovereign Lodge Care Centre. The staff were always very, very helpful and friendly. I found the whole team to be very organised and up to date with everything relating to the care of my father and worked with efficiency keeping me up
to date with everything aspect of his care. I would like to thank everyone who cared for my father and appreciate everything that was done to make the end of his life as comfortable as possible .
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your feedback. I hope all is well with you. I will pass on your comments to the team, and I am pleased that you had a positive experience in our lovely home.
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Review from T W (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On each visit to see my dad I am always struck by the warmth shown by each and every staff member and their care which is exemplary. Every person is so kind and I am always put at ease. The lovely receptionist is so welcoming and always takes time to ask how I am. I feel so grateful and lucky that my
dad is in such wonderful hands. Thank you.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely words and your time for giving us feedback. I will surely pass this on to the rest of the team.
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Review from Shelia B (Sister of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my Brother every week for the last few weeks, I have always been met by friendly staff. His room is spotlessly clean and comfortable. It really is a home-from-home. My Brother tells me the food is very good and although he cannot do all the activities he likes to watch. I cannot fault
this place at all.
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Review from P K (Wife of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The feeling when you enter Sovereign Lodge is very welcoming, the staff are very caring and gentle with the residents also as a visitor I am welcomed by all I meet. When I am unable to visit my husband I know he is being well looked after, so I have no worries, Thanks to the manageress and team and
to all at Sovereign Lodge.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for your valuable feedback. We are delighted with how satisfied you are with our home and the exceptional care provided by our dedicated staff team. The team here at Sovereign Lodge are part of one family and supports our residents and relatives every step of the way.
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Review from G D (Son of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been all very good service, we have been impressed by the staff in particular.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for leaving us a review; I will pass this on to the team. We love having you come to visit us.
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Review from Elizabeth W (Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love Sovereign Lodge. I have been here for 9 years. I love Sovereign Lodge, it's the best care home I have been to in comparison to other care homes. I love the activities. The other residents are very kind. I like the food and the two activities staff are very kind. In fact, it's the best care home
in the area.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely words about your experience at Sovereign Lodge. I will share your review with the rest of the team, which will be appreciated. Thank you for choosing Sovereign to be your home for the past nine years, and we are pleased that you are loving your stay with us.
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Review from C T (Relative of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff from the management, reception, nurses, carers, cleaners and activities coordinators are very welcoming and helpful. My relatives room is spacious, clean and homely. The garden pod is a useful meeting place that allows 'time out'. I would recommend this home.
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Review from S M (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was admitted to Sovereign Lodge for end-of-life care, consequently, he was unable to use the facilities, access activities, or select food choices. He seemed to be treated with dignity whenever we visited. Dad stayed for approx. 4 weeks. Most of the final 2 weeks he was sleeping.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for your kind words and your feedback is so important to us. We do appreciate taking the time to give us feedback which I will be sure to share with the team.
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Review from Ian D (Son of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent and first-class all around. You must be pleased with all your staff, second to none. You can't fault any thing. Well done.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for taking the time to review the home and for your feedback. I will share this with the rest of the team and I appreciate your support.
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Review from Alice C (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Sovereign Lodge enough for the amazing care they provided my dad. They were always so thoughtful, constantly thinking of his needs and making changes to improve his care and to keep the best quality of life possible. They treated him with so much respect and dignity, taking the time to
get to know him and his personality (in particular his sense of humour) in order to tailor the care to his particular needs. They offered help with making the room more homely by hanging pictures and rearranging the furniture and putting on events for families to be part of - we will always have a fond memory of the Easter Egg hunt they put on for the children visiting at Easter. The staff were always cheerful and made me and my family feel welcome and cared for, offering so much support to us as we dealt with the difficult changes.
I would highly recommend this care home to others.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for taking the time to leave such a wonderful review, your feedback is so important to us. We endeavour to provide the best experience for our residents and their families. Thank you for sharing your kind words with us; these will be shared with the team.
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Review from H H (Wife of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't have enough words to thank everyone at Sovereign Lodge. All the staff showed my husband great kindness and respect without fail, regardless of which department they worked in. Both management and nursing care were excellent. They always made me and my family very welcome, were very supportive
and kept us well informed. They clearly understand the enormity of having to move a loved one into care and the importance of doing everything in their power to make their time there the best possible. Thank you!
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely review. We absolutely loved having your dad stay with us. It was a pleasure to know your family. I will be sure to pass your feedback on to the team.
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Review from G F (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sovereign Lodge has proved to be 'Simply the best' in caring for my mum. All areas are clean and bright with warm colour schemes. The staff are cheerful and helpful. I always feel listened to and any concerns are discussed and acted upon. The chef is wonderful and the food is lovely, having had lunch
with Mum a number of times. Activities are varied to keep the residents fit, healthy and motivated both physically and mentally when able. Trips into the garden for fresh air are key and this is organised as frequently as possible. Different musician's visits are excellent and a sing along always popular. I appreciate the staff knowing who my mum is and calling her by name and having a chat, it makes residents feel loved and cared for as though they are part of a family that makes Sovereign Lodge the special place that it is.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you for your lovely review and comments about the home. We are pleased that you and your mum are delighted with the services here at Sovereign Lodge.
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Review from Julie S (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sovereign Lodge is a wonderful care home with approachable and caring staff who care for my dad's overall needs not just physical ones. When my dad entered the home he was very unsure and confused but the wonderful caring staff and overall facilities have enabled him to settle and feel safe and secure
in his surroundings. I would and have recommended others to this very caring care home.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for taking the time to review our home and giving us 5 stars. Your kind words will be shared with our team. Thank you for allowing us this time to get to know your dad and you all as a family. Very much appreciated by us all at Sovereign Lodge.
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Review from Margaret P (Wife of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally satisfied with the care provided. Overall staff at Sovereign Lodge are excellent.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for taking the time to leave us feedback. The team is striving hard to ensure that we provide the best experience for our residents and their families. Feedback is really important to us and these will be shared with the team.
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Review from Elaine G (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has a lovely room and says the nursing staff and carers are very kind and treat her with respect. She loves the activity coordinators who are so enthusiastic and have engaged her in exercise classes, music and face painting! Amongst many other things. She has been at the care home since March and
seems a lot happier. Family are always made very welcome too.
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care CentreThank you so much for finding the time to write this review. Your feedback is appreciated and means a lot to the dedicated team.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Sovereign Lodge Care Centre is calculated as follows: ( (394 Excellents x 5) + (108 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 515 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (6)

Margaret

Margaret Coscolluela

Job Title: Home Manager

Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus, we as a team help them feel welcomed and ensure a homely environment.


The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."

Kathleen

Kathleen Rose

Job Title: Administrator

I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.


Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.


The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.


The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.


My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.


Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.


My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.


I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given

Steve

Steve Briffitt

Job Title: Maintenance

Before joining Healthcare Homes I was an
Assistant Facilities Manager.


To be good in my role I need a general understanding of what makes a building work.


My interests outside of work include music and modern history.

Tracy

Tracy Wehham

Job Title: Activities co-ordinator

Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping


The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends

Emma

Emma Field

Job Title: Administrator

I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.

Frank

Frank Joseph S. Sorilla

Job Title: Maintenance Manager Joined: 2025

I enjoy working with the staff and being part of a supportive team. I take pride in meeting residents’ expectations and resolving any problems quickly to keep the home running smoothly. I hold a degree in Carpentry and Joinery from Sussex Downs College, which helps me maintain a safe and comfortable environment for everyone.

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