Eastbourne Gardens Care Home - Avery Collection

We were extremely impressed by the professionalism and friendliness of all the staff at Eastbourne Gardens. We needed help moving our mother to a new nursing home and Katie was so helpful in showing us around and then arranging for Mum to have one of their lovely rooms where she is now very settled. It is a pleasure for all the family to visit Mum at Eastbourne Gardens where the facilities are welcoming with good food and lots of activities for Mum to join in with. We are so happy with this move and feel Mum is getting all the care and attention she needs.

She is so well cared for; we have no complaints.

My aunt was in Eastbourne Gardens Care Home for over 10 years. She was not always easy to care for, but the staff always treated her with kindness, respect and dignity. She was beautifully cared for, helped to wash, and dressed with care. She was known my name and personally. As a family, we are deeply grateful and indebted to the staff for all their loving care.

My mother, who has just passed away aged 102, was in the dementia unit at Eastbourne Garden Gardens for 18 months. As I lived very nearby I spent a lot of time at the Home. I cannot recommend the care which she received highly enough. Although she had dementia and had lost her mobility she had the best possible quality of life. The staff are exceptional from the moment you walk through the door. Not only totally professional and respectful of visitors and residents but truly caring. The dementia unit was well led and it was a true family. The amount of attention, love, the quality of physical care and stimulation though the many activities, especially the music, gave my mother the best possible quality of life. I never had to worry about her and the nursing staff always kept me informed of any issues and made her end of life comfortable and stress-free. We could not have wanted for anything better.

Thank you to EVERYONE (cleaners, laundry, maintenance, admin and anyone else I haven't thought of) at Eastbourne Gardens for enabling us to turn this chapter of our mum's life into a positive and joyous one

My Mum has been a resident since February 2019. I would not hesitate to recommend Eastbourne Gardens. The kindness and care provided by the staff are second to none. My Mum frequently tells me how lucky she is to be there. Mum really benefits from the various activities provided. She also tells me how much she enjoys the food.

Overall we were very pleased we chose there .

Our great friend had been a resident at Eastbourne Gardens for 9 years before his death this week. We cannot commend the staff highly enough for the care and compassion that was shown to him. His last months were difficult, not just for him, but for the staff as well. It was tiring work looking after him, but they enabled him to stay in the same room offering him highly personalised, loving and dignified care. We felt cared for too, and could come and go as we needed. which was very helpful towards the end. He was given care appropriate for his needs from relatively independent living when he moved in, to increased care and in -house activities , through to end of life. The staff at all levels are exceptional. Well trained, professional and committed to providing the best care they can adapted to the needs of each individual. They are the Eastbourne Gardens family and they provide a true home for their residents. Our grateful thanks to you all.

Thank you.

My grandma's health took a turn for the worse and needed to be in a place with nursing 24 hours. I had heard about the excellent care as a friend's relative had been there and the moment I stepped into the home it felt like home. The manager and staff I met before making our decision were friendly understanding and cared about the situation we were in with our grandma. Her time there was only for a few months but the level of care was excellent she loved all the staff. They made me and my husband feel very welcome nothing was a problem for them. My grandma passed at the home and we were able to come and go when ever we wanted to. This made a difficult and very upsetting situation seem calm as there professionalism was brilliant she was cared for right to the end. This place will always have a special place in my heart.

Thank you so much for making what turned out to be her last year such a lovely one, we will be forever grateful.

Choosing a care home for a loved one is a responsibility one takes seriously and having looked at some others I immediately felt that Eastbourne Gardens would be the new perfect home for my cousin. On initially meeting the Client Liaison Manager this was confirmed and also by meeting the Manager and Head of Nursing who answered all the relevant questions in such a way that any concerns and worries disappeared. Now my cousin has been a resident for two weeks and absolutely loves her chosen room but more particularly the wonderful nursing, care, domestic staff and everyone who has entered her room. She has been very independent and I thought the transition might be difficult but not so because she feels so loved and cared for by everyone. We are so thankful we found Eastbourne Gardens and would not hesitate to invite others to visit and feel the care.

The manager and her wonderful team at Eastbourne Gardens have cared for my parents for a number of years. There have been several changes of ownership but the team have worked exceptionally hard to minimize the impact of this on residents. Avery unfortunately was not equipped to inherit the previous invoicing approach which was accurate and transparent. This has been disappointing but the Eastbourne Gardens team have done all they can to support query resolution. The management team have many years of experience between them and is always on hand if anything needs to be discussed. Every decision is made in the best interest of the resident. Care (including nursing care) is delivered in a professional but compassionate manner. When choosing a care home the existence of end-of-life care was important too. Unfortunately, we have recently had to go through that but the service was exemplary and Dad was where he wanted to be during that time with the Eastbourne Gardens family.

The amazing lengths the staff go to ensure my mother is made to feel so welcome, and safe and all her needs catered for is just simply incredible. All the staff are genuinely kind and compassionate and cannot do enough to ensure my mother feels at home and included in what feels like one amazing family. My mother is so happy and at ease and loves all the activities provided and the teams that love to chat with her. The facilities are wonderful and now my mother is considering moving into the home permanently. I would most certainly recommend Eastbourne Gardens.

My first impressions were excellent, as soon as you walked in, it's impressive, during the stay I had a good nose around the whole place and it was all first-rate. The reception was very welcoming and helpful, as was the managerial staff upon arriving and this continued throughout the stay. Staff to patient ratio and here it was very good. All of the many staff I met in the five weeks my mother was a resident in the dementia unit were exceptional, all were very knowledgeable, friendly and attentive not only to mum but to her visitors also. I truly felt they all were trying hard to make my mum's stay as good as it could possibly be. To all staff, well done and thank you.

Management were incredibly unhelpful and downright unresponsive to me when raising queries with them, which is utterly unprofessional. I am staggered that they are still listed as 'outstanding' on the CQC.

My mother stayed at Eastbourne Gardens for recuperation and respite care for 3 weeks recently. This was to bridge between recent hospitalisation and a return to her apartment in an independent living complex. Her health improved considerably in her time at EGCH. She enjoyed many of the activities and found food to be very good. All the staff were friendly, professional and attentive.

Thank you to all.

The front of house and senior staff worked efficiently in a pleasing manner, welcoming newcomers in a way similar to the general decor. The care workers were excellent showing compassion and warmth uplifting every individual resident. All other individual groups of staff providing social well-being and laundry and clearing dining were quietly efficient and carried out their duties in an encouraging way. Medical presence by way of nurses was also excellent. The overall experience worked for my wife in her recovery and was memorable.

My wife, who has Alzheimer's, has now lived at Eastbourne Gardens for almost a year. Right from the start she has always seemed very happy, looked after with great affection and care by all the staff, and enjoying all the many various activities. So despite reservations beforehand about moving into a care home, she is now much better looked after and seems to enjoy life much more than she did at home.