Eastbourne Gardens Care Home - Avery Collection

The care everyone has given to him is first-class.

I have made friends with many of the residents and formed a lasting friendship with one lady, in particular, whilst staying at Signature at Eastbourne. The medical and care staff have been outstanding and have helped me to recover from a long illness. I also feel the non-medical, social team, concierge and managers do a fine job keeping the standard of the home high.

My 85-year-old terminally sick father was discharged from the hospital into Signature Eastbourne care home. He had dementia and required fairly intense palliative care. I chose the home due to its outstanding rating on the care quality commission site. I was not disappointed. The level of care exceeded all my expectations. Communication was also excellent. All staff were superb. I would have no hesitation in recommending it.

I can't praise the high standard of care enough. The staff are kind, professional and give personalised service. No request is too much; staff are always happy to help and provide support. I have no hesitation in recommending the home.

I can't recommend the wonderful staff at Sunrise highly enough. They are wonderfully kind, caring and professional.

I have been visiting my friend regularly since the end of May 2021. She has found it difficult to settle. We do not feel that reflects on Sunrise, who have made a great effort to accommodate her, and Covid restrictions have not helped the situation. We hope these will be lifted in the foreseeable future.

My parents, who are both in their nineties, came to Sunrise for a two-week respite break. Both were particularly anxious about leaving their own home, and the need to isolate (under Covid rules) for up to 3 days after arrival. We were impressed by how kind and thoughtful the staff were in helping them prepare for their stay and giving them the reassurance they needed. They received a warm welcome on arrival, and the high standard of accommodation, excellent facilities and quality of care offered throughout their stay gave them the opportunity for the relaxing break they needed. I would highly recommend Sunrise to anyone looking for respite care.

We needed a care setting for Dad at Christmas and the height of the pandemic following a sudden bereavement. I have visited many care homes in the area and already knew the high standards of facilities and activities. The kindness and attention he has received demonstrate why Sunrise has an Outstanding review by CQC.

Every part of our contact with the team, and your care for Mum was fantastic. Kind, supportive and understanding. You made what was a traumatic and difficult decision for us so much more bearable through your kind reassurance.

In my experience, Sunrise has an excellent community spirit which afforded my elderly friend most of the amenities, which she had lost through being on her own. She had things to do, assistance when she needed it, there were people around to chat to, and the food was marvellous - and in a beautiful environment.

The staff were wonderful - they were very understanding, patient, helpful and dignified at all times. They took their duties of looking after my friend very seriously, yet managed to keep a sense of humour too.

Sadly, my friend passed away, and their end-of-life care was excellent.

Thank you to all of you at Sunrise who made her last months safe and comfortable.

I only have positive comments re the kindness and professionalism we experienced when placing my mum in Sunrise Eastbourne following the sudden death of my father. From my first contact with the staff at Sunrise Eastbourne, I felt sure my mum's move would be a success. Due to Covid, we could not physically visit but were able to see her suite in a virtual tour which showed the generous room sizes and access to the garden. It was such a relief to be able to bring her own furniture in with her, familiar pieces, ornaments and pictures that reminded her of 'home' whilst she became accustomed to her new surroundings. She settled in so quickly, enjoying the social contact with the staff and residents and becoming part of a community. I liken it to her going off to Uni. New friends, new building and a new life whilst receiving the most appropriate care and encouragement to continue with her old hobbies. Her extended family have nothing but praise for Sunrise Eastbourne.

The concierge team go out of their way to help in every way. Thank you to the whole team.

Had to get my mother into respite care quickly following a fall. She was assessed and in within a week, which was really appreciated given the current COVID restrictions. The care she has received has been excellent and the staff unfailingly professional and friendly. My only complaint is the lack of communication, but that is a minor niggle and easily overcome by my calling them on a regular basis for updates. Their director of community relations has gone over and above expectations in making sure that everything has gone smoothly during Mum's stay and I cannot thank him enough for his kindness during what has been a very trying time.

It is a very special place and we congratulate you all on keeping everyone safe and well and free from this awful virus. It is your dedication and determination not to come out of this lockdown too quickly that has proved to be invaluable. We have every confidence and support you in all forthcoming decisions you have to make to maintain the safety and wellbeing of this lovely community and all the residents and staff that make Sunrise Eastbourne a very special place.

Staff very friendly and helpful as usual. My mother is happy and very well cared for. We have been kept fully informed at all times regarding the virus which is comforting when we were unable to see her.

I feel happy that my Dad moved here as he is very happy and has been looked after to a high standard. Dad is pleased with the food and all the activities that are offered. When I ring I always find the reception staff helpful and the nursing staff.

Sunrise has been extremely careful how they have managed the COVID pandemic. They have looked after my mother very well and been very caring I cannot praise them enough. She has been very pleased with the care and this is important that she is confident and happy with her time at Sunrise. She likes the staff and finds them very approachable. In my view, the management of this crisis has been very good, well done to all the management and staff, thank you.

The fact that Sunrise of Eastbourne has remained entirely coronavirus-free to-date is so welcome but does not surprise me. Having reviewed dozens of care homes prior to my father joining this home, I could not find any in which I felt more confident for his comfort, well-being and safety. The staff are a delight, welcoming, friendly and incredibly professional. I have the highest praise for the current manager who has set extremely high standards and goes to great lengths to engage with resident's families on a frequent and regular basis, providing confidence in the care of our loved ones. A heartfelt Thank You.

I cannot fault Sunrise for the care they have taken over the peak period of the Covid-19 pandemic. They were meticulous in their preparations for every eventuality and, as the daughter of a 95-year-old resident, I have been kept fully informed by the weekly newsletter. It was reassuring to know Sunrise had a clear policy in place to immediately deal with any potential infection and that throughout they had managed, professionally and competently with all supply matters relating to PPE. This professionalism has not detracted from the caring, understanding and compassionate care provided by all staff. My mother could not have been in a safer or happier place.

I would highly recommend Sunrise Senior Living to anyone.