Eastbourne Gardens Care Home - Avery Collection

6 Upper Kings Drive, Eastbourne BN20 9AN
Review Us
9.4 125 Reviews
  • Eastbourne Gardens Care Home - Avery Collection, Eastbourne
Eastbourne Gardens provides first class care to residents who require residential, nursing and dementia care. Respite rooms available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 93 beds and on-site nursing facilities.

Discover comfortable companion suites, perfect for those looking to share their care journey with a loved one, be it a partner, sibling, or friend.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet friendly, so your four-legged friends can also move in. Situated at the eastern end of the South Downs, near the famous Beachy Head beauty spot – a regular route for residents on the Community Minibus.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Eastbourne Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is located a short distance from the A27 making the home perfect for families in Hastings, Hove and Brighton and only a short drive to Eastbourne train station and its direct train service to London.
Show Eastbourne Gardens Care Home - Avery Collection on the Map

Care Provided by Eastbourne Gardens Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1750
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1450 – £1850
  • Self-Funded Nursing Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

These prices are only a guideline, please contact Eastbourne Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Contact Eastbourne Gardens Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eastbourne Gardens Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katie Byrne (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (16)
  • Single Rooms with Ensuite Wet Room (75)

Eastbourne Gardens Care Home - Avery Collection Reviews (125)

9.4

Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.4 (9.390) out of 10, based on 18 reviews in the last 2 years.
Over all time Eastbourne Gardens Care Home - Avery Collection has 125 reviews.

Overall Experience
  • 103
  • 21
  • 0
  • 1
  • 0
Date Published
  • 125
  • 5
  • 6
  • 18
  • 107
Reviewer Connection to Eastbourne Gardens Care Home - Avery Collection
  • 53
  • 18
  • 9
  • 9
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 125, showing 41-60
Review from Vanessa C (Friend of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend regularly since the end of May 2021. She has found it difficult to settle. We do not feel that reflects on Sunrise, who have made a great effort to accommodate her, and Covid restrictions have not helped the situation. We hope these will be lifted in the foreseeable future.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionSunrise of Eastbourne appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We look forward to helping your friend settle further and to enjoy a fulfilling life here at Sunrise.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda R (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents, who are both in their nineties, came to Sunrise for a two-week respite break. Both were particularly anxious about leaving their own home, and the need to isolate (under Covid rules) for up to 3 days after arrival. We were impressed by how kind and thoughtful the staff were in helping them
prepare for their stay and giving them the reassurance they needed. They received a warm welcome on arrival, and the high standard of accommodation, excellent facilities and quality of care offered throughout their stay gave them the opportunity for the relaxing break they needed. I would highly recommend Sunrise to anyone looking for respite care.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionThank you for taking the time to review Sunrise of Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have had your parents stay with us and looking forward to welcoming them back in the future if their requirements change. The team will be delighted by your kind words; we thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise E (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a care setting for Dad at Christmas and the height of the pandemic following a sudden bereavement. I have visited many care homes in the area and already knew the high standards of facilities and activities. The kindness and attention he has received demonstrate why Sunrise has an Outstanding
review by CQC.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Eastbourne, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz C (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came for respite care in reminiscence at a time of crisis for the family, following a fall and a recent diagnosis of dementia, which appears to be advanced in some areas.
Every part of our contact with the team, and your care for Mum was fantastic. Kind, supportive and understanding. You
made what was a traumatic and difficult decision for us so much more bearable through your kind reassurance.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionThank you for taking the time to review Sunrise of Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clair A (Friend of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my experience, Sunrise has an excellent community spirit which afforded my elderly friend most of the amenities, which she had lost through being on her own. She had things to do, assistance when she needed it, there were people around to chat to, and the food was marvellous - and in a beautiful
environment.


The staff were wonderful - they were very understanding, patient, helpful and dignified at all times. They took their duties of looking after my friend very seriously, yet managed to keep a sense of humour too.


Sadly, my friend passed away, and their end-of-life care was excellent.


Thank you to all of you at Sunrise who made her last months safe and comfortable.

Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionFirstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Eastbourne – particularly at such a difficult time. The team here are so grateful that your friend had such a positive experience of the home, and this extended to family members and friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare F (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only have positive comments re the kindness and professionalism we experienced when placing my mum in Sunrise Eastbourne following the sudden death of my father. From my first contact with the staff at Sunrise Eastbourne, I felt sure my mum's move would be a success. Due to Covid, we could not physically
visit but were able to see her suite in a virtual tour which showed the generous room sizes and access to the garden. It was such a relief to be able to bring her own furniture in with her, familiar pieces, ornaments and pictures that reminded her of 'home' whilst she became accustomed to her new surroundings. She settled in so quickly, enjoying the social contact with the staff and residents and becoming part of a community. I liken it to her going off to Uni. New friends, new building and a new life whilst receiving the most appropriate care and encouragement to continue with her old hobbies. Her extended family have nothing but praise for Sunrise Eastbourne.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionSunrise of Eastbourne appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill B (Daughter-in-law of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During difficult times, we were faced with no alternative but to find a safe haven for my husband’s mother (who is like a mother to me too). It was agony being unable to look round, or go into the homes we identified as possibly suitable. But, in the end, Sunrise of Eastbourne was chosen based on the
fact we had previously looked around a different Sunrise Home and had been impressed.
Sunrise of Eastbourne has not let us down. They have provided exactly what was needed - a safe and caring haven, with excellent protocol regarding protecting their residents whilst keeping family informed at all times, and doing their very best to allow safe access to our relative. The management and staff have been so understanding, courteous and considerate, and we know everything possible is being done to ensure quality of life alongside safety.
The concierge team go out of their way to help in every way. Thank you to the whole team.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Eastbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol M (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Had to get my mother into respite care quickly following a fall. She was assessed and in within a week, which was really appreciated given the current COVID restrictions. The care she has received has been excellent and the staff unfailingly professional and friendly. My only complaint is the lack of
communication, but that is a minor niggle and easily overcome by my calling them on a regular basis for updates. Their director of community relations has gone over and above expectations in making sure that everything has gone smoothly during Mum's stay and I cannot thank him enough for his kindness during what has been a very trying time.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionThank you for taking the time to share your experience of Sunrise of Eastbounre. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret V (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would all as a family like to say a big thank you for the wonderful care the whole team at Sunrise in Eastbourne has extended to our lovely Mum.
Mum is 97 years and still has a smile and sparkle that you have all kept alive during these difficult times.
It is a very special place and we congratulate
you all on keeping everyone safe and well and free from this awful virus. It is your dedication and determination not to come out of this lockdown too quickly that has proved to be invaluable. We have every confidence and support you in all forthcoming decisions you have to make to maintain the safety and wellbeing of this lovely community and all the residents and staff that make Sunrise Eastbourne a very special place.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionHere at Sunrise of Eastbourne, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very friendly and helpful as usual. My mother is happy and very well cared for. We have been kept fully informed at all times regarding the virus which is comforting when we were unable to see her.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionHere at Sunrise of Eastbourne we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian K (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel happy that my Dad moved here as he is very happy and has been looked after to a high standard. Dad is pleased with the food and all the activities that are offered. When I ring I always find the reception staff helpful and the nursing staff.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionOur dining team will be thrilled with you lovely comments. Here at Sunrise of Eastbourne we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lena F (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise has been extremely careful how they have managed the COVID pandemic. They have looked after my mother very well and been very caring I cannot praise them enough. She has been very pleased with the care and this is important that she is confident and happy with her time at Sunrise. She likes
the staff and finds them very approachable. In my view, the management of this crisis has been very good, well done to all the management and staff, thank you.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Eastbourne and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda W (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The fact that Sunrise of Eastbourne has remained entirely coronavirus-free to-date is so welcome but does not surprise me. Having reviewed dozens of care homes prior to my father joining this home, I could not find any in which I felt more confident for his comfort, well-being and safety. The staff
are a delight, welcoming, friendly and incredibly professional. I have the highest praise for the current manager who has set extremely high standards and goes to great lengths to engage with resident's families on a frequent and regular basis, providing confidence in the care of our loved ones. A heartfelt Thank You.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionHere at Sunrise of Eastbourne, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cilla W (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Sunrise for the care they have taken over the peak period of the Covid-19 pandemic. They were meticulous in their preparations for every eventuality and, as the daughter of a 95-year-old resident, I have been kept fully informed by the weekly newsletter. It was reassuring to know Sunrise
had a clear policy in place to immediately deal with any potential infection and that throughout they had managed, professionally and competently with all supply matters relating to PPE. This professionalism has not detracted from the caring, understanding and compassionate care provided by all staff. My mother could not have been in a safer or happier place.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionThe team here at Sunrise of Eastbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home. Thank you for taking the time to share your kind words with us; these will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy H (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise of Eastbourne have been so welcoming to my parents. We had to move them in during Lockdown and this caused many potential problems which the managers and the team smoothed away! I can’t praise all the carers and nurses enough. My parents have been welcomed and what could have been a tricky transition,
was handled sensitively with great compassion.
I would highly recommend Sunrise Senior Living to anyone.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionWe are thrilled with your positive experience and are so glad your parents have settled in so well to Sunrise of Eastbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare S (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad moved into Sunrise in February 2019 and are very happy and settled. The staff are all wonderful, and nothing is too much trouble. We are extremely happy with the wonderful care that they are receiving and have complete peace of mind that they are settled and happy. We get regular updates
on how they are doing and they enjoy a wonderful programme of activities and events throughout the year.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionOur team here at Sunrise of Eastbourne are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah M (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is the best care home that I saw in Eastbourne when my Mother and I were searching for somewhere she could go. She is happy there, the food is good, activities are varied and enjoyable and the care provided is excellent.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionOur care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Eastbourne.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heidi S (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sunrise has provided my mum with an excellent level of care throughout her time there. This has been particularly evident during the current pandemic. The home has kept me informed and updated throughout this worrying time, and it has been a huge comfort to me to know mum is safe and well looked after.
Staff are well trained, caring and professional, and the facilities are excellent. I would not hesitate to recommend Sunrise to other families.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionHere at Sunrise of Eastbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie F (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both parents have resided at Sunrise Eastbourne since February 2019 and were welcomed into the caring and relaxed environment by all concerned. Although not an easy decision, and it did take some time for them both to settle; the assurances from the staff and the patience shown to them has meant that
they can enjoy a calmer quality of life and have wonderful care given to them alongside the activities provided. Sunrise adopted a very strong procedure early on in the recent virus predicament and this has ensured all their residents and staff are safe and well-provided for within this time. There have been no cases and the Eastbourne Sunrise team should be very proud of themselves in achieving this. The communication links during this time, by phone, i-pads and regular emails have been well thought out and ensure that the contact with our parents has been constant and organised. I thoroughly recommend Sunrise Eastbourne and am very thankful to them for their kindness.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionWe are thrilled with your positive experience and are so glad your parents have settled in so well to Sunrise of Eastbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roy S (Power of Attorney of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, comfortable and caring staff.
Reply from Ian Turnbull, General Manager at Eastbourne Gardens Care Home - Avery CollectionHere at Sunrise of Eastbourne, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Eastbourne Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.671 for Eastbourne Gardens Care Home - Avery Collection is calculated as follows: ( (164 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 213 Ratings = 4.671
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.719 Points relating to the number of positive Reviews for Eastbourne Gardens Care Home - Avery Collection is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4. 17 Positive Reviews ÷ 21.4 = 0.794
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne Gardens Care Home - Avery Collection to verify any information. View our terms and conditions. Eastbourne Gardens Care Home - Avery Collection has an Enhanced Service - more info.