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Eastbourne Gardens Care Home - Avery Collection

6 Upper Kings Drive, Eastbourne, East Sussex BN20 9AN
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She was beautifully cared for, helped to wash, and dressed with care.Paula C(Niece of Resident/Service User)
Eastbourne Gardens Care Home - Avery Collection, Eastbourne
The staff are exceptional from the moment you walk through the doorRuth O(Daughter of Resident/Service User)
Eastbourne Gardens Care Home - Avery Collection, Eastbourne
Eastbourne Gardens Care Home - Avery Collection, Eastbourne

Eastbourne Gardens provides first class care to residents who require residential, nursing and dementia care. Respite rooms available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 93 beds and on-site nursing facilities.

Discover comfortable companion suites, perfect for those looking to share their care journey with a loved one, be it a partner, sibling, or friend.

The care home...  

Care Provided by Eastbourne Gardens Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,450
Residential Dementia CareFrom £1,500From £1,600
Nursing CareFrom £1,450From £1,550
Nursing Dementia CareFrom £1,600From £1,700

Contact Eastbourne Gardens Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Katie Byrne(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (16)
  • Single Rooms with ensuite Wet Room (75)

Eastbourne Gardens Care Home - Avery Collection Reviews (126)

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9.2

Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.2 (9.237) out of 10, based on 16 reviews in the last 2 years. Over all time Eastbourne Gardens Care Home - Avery Collection has 126 reviews.

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Showing 126 reviews matching selected criteria
Review from Debra G (Power of Attorney of Resident) published on 7 March 2024 Submitted via Website
Overall Experience

For some years I have acted as POA for a family friend, a fiercely independent and thoughtful 97 year old. Over the last 7 weeks she has come to terms with failing health and no longer being able to live in her own home. She arrived at Eastbourne Gardens from hospital 6th February for respite care and this week said she wished to become a permanent resident. This decision has been emotional for her and the part played by the staff at Eastbourne Gardens caring for her whilst contemplating her future is not to be underestimated. From the moment she arrived, their patience in dealing with her, their attention to detail in assessing her individual needs, the professional standard of their care and the time taken in communicating with her has been exemplary. It was music to my ears last Tuesday when she asked me to mention the merits of a young carer to management whose help at mealtimes had been wonderful. A sure sign that this special elderly lady is settling in.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your very kind words, we were delighted that she decided to stay with us, she is indeed a very special lady.

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Review from Rowena M (Wife of Resident) published on 14 December 2023 Submitted via Website
Overall Experience

Since arriving here on 16th October my husband has received excellent care from all staff, and it is such a relief to me that he is now getting the correct treatment for his Alzheimer’s. In addition to seeing the GP, he has also spent an hour with the consultant for which I was present, so feel reassured that he is getting all possible medical assistance.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind review. Your feedback is so important to us.

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Review from Nikki D (Daughter of Resident) published on 22 November 2023 Submitted via Website
Overall Experience

Eastbourne Garden Care home is excellent. From my first meeting with the wonderful client liaison manager, I felt understood and assured that the care home was the best place for my father with dementia. My family and I were treated with respect and empathy. Every visit was consistent. We were warmly greeted by kind and caring staff. The care home is very open and warm. It is wonderful you can visit at any time. The dementia nurses have been excellent in managing Dad's care and the whole team on the Reminiscence floor has been great. My father has put on weight and is eating well. Everyone is very experienced and respectful of his needs. Communication is good and it is a place that my children enjoy visiting to spend time with their grandfather. I reviewed several care homes in the area but the Eastbourne Garden Care home was significantly better.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for taking the time to leave such a wonderful review, your feedback is so important to us.

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Review from J B (Daughter of Resident) published on 10 November 2023 Submitted via Postal Card
Overall Experience

The staff at the care home were excellent in providing personal care to my parents, kind, caring and friendly. The activities didn't always suit my parents, hence the lower score and they find it difficult not to be busy in the home as they are in their own home. Mostly food excellent, however, I heard some criticism.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank You so much for taking the time to review Eastbourne Gardens your feedback is very important to us.

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Review from S M (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience
My parents (92 and 97) had four weeks of respite. They were delighted with the care, friendliness and general attention they received from all members of staff.
Dad didn't like people walking into their room however you could knock for 10 minutes and they wouldn't have heard!

Foodway was hit and miss, some excellent mainly good but some poor, dependant on the chef on duty. Shame they decided to go home.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your review, we loved having Mum and Dad stay, it was such a shame to see them go. Thank you for your feedback regarding food I will share this with the chef.

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Review from Walter D (Respite Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

Respite (4 weeks). Everything is provided, no worries.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind review. We loved having you and hope to welcome you back for a stay in the future.

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Review from J D (Respite Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

The treatment received was caring and thoughtful from all staff. Some of the meals were a little hit-and-miss but plentiful, no one would go hungry.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for your kind review, it was great to have you stay. I will of course pass your feedback on to our chef.

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Review from Kathleen C (Respite Resident) published on 26 September 2023 Submitted via Postal Card
Overall Experience

Warmly welcomed and all facilities and activities explained. Introduced to other residents and found all members of staff extremely polite and helpful. Any worries or concerns were soon resolved and I managed to happily settle down very quickly. My accommodation was extremely clean and contained all that was required for my stay, the dining staff were most efficient and understanding of individual needs.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for your kind words, we loved having you and hope you will return again soon.

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Review from Jude A (Daughter-in-law of Resident) published on 26 April 2023 Submitted via Postal Card
Overall Experience

We are very happy that she has been living happily at Signature for some years now. Over recent months she has become more and more frail and is now bedridden. We visit almost every day and we cannot praise the Signature staff enough. They are so professional in their care and extremely gentle and kind with her. Her safety is also a priority, and she has been provided with a floor bed and mats. We are informed of her progress regularly, and the staff encourage us to ask questions if we have any concerns.

Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery Collection

Here at Signature at Eastbourne, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from L H (Sister of Resident) published on 24 April 2023 Submitted via Postal Card
Overall Experience

Very likely - management and carers have impressed me with their care of my sister. Visiting once a fortnight, I have seen many carers at work - all exhibit patience, kindness and cheerfulness. Alterations have been made to the care routine to allow for increasing age a debility. I am so grateful that I now feel confident of this care and respect for my sister.

Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you so much for taking the time to leave such a kind review.

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Review from Robert M (Resident / Service User) published on 28 March 2023 Submitted via Postal Card
Overall Experience

I was unable to manage at home and came for respite. I liked it so much, I decided on a permanent placement. All the staff are wonderful and always have time for you. I really enjoy having good interactions and laughing with them. I am cared for very well, and nothing is too much trouble. I don't always like what's on the menu, but there is always an alternative on offer. I enjoy the activities on offer and am happy here.

Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery Collection

The team here at Signature at Eastbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Sue J (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card
Overall Experience

My father initially went into Signature for respite but liked it so much he decided to stay on a permanent basis. The staff are very caring and friendly, and visitors are always welcome. I feel the care he gets is excellent, and he is very happy. Activities provided are varied, interesting and plentiful. We are very pleased with the care and attention he gets.

Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Janet J (Friend of Resident) published on 22 March 2023 Submitted via Postal Card
Overall Experience
Regularly recommend Signature to everyone!
The staff are the highlight of this kind and caring home!
Always welcoming, friendly and supportive.

Keep up the good work!

Reply from Dean Trodd, Manager at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.

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Review from Jayne T (Daughter of Resident) published on 2 March 2023 Submitted via Postal Card
Overall Experience

My mother has recently moved into Signature at Eastbourne, and I would like to thank all the staff for making her so welcome. In a few short weeks, she has made so much progress, and as a family, we are so grateful for the care and support she is being given. The staff are exceptional and have not only made my mother welcome but her family also. It was a big decision to move my mother, but it was the right one, and I am so pleased she is being looked after by the Signature team in a place that feels like home. Thank you!

Reply from Dean Trodd, Reputation Support at Eastbourne Gardens Care Home - Avery Collection

We are thrilled with your positive experience and glad your mother has settled in so well to Signature at Eastbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from A L (Daughter of Resident) published on 20 September 2022 Submitted via Website
Overall Experience
My 91-year-old mum moved here six weeks ago.
We are very impressed with the building, the staff and the garden.
Everything is light, clean and airy. The daily activities are very well thought out and enjoyed.
Any small matters to put Mum's mind at ease have been dealt with immediately.

Thank you to all.

Reply from Reputation Team, at Eastbourne Gardens Care Home - Avery Collection

Here at Signature at Eastbourne, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Caroline D (Wife of Resident) published on 20 September 2022 Submitted via Website
Overall Experience

The staff, carers and nurses could not help my husband more or be kinder to him. At this difficult time for his whole family, they are compassionate to our situation, which happened much more rapidly than we expected.

Reply from Reputation Team, at Eastbourne Gardens Care Home - Avery Collection

The team here at Signature at Eastbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from J J (Son of Resident) published on 20 September 2022 Submitted via Website
Overall Experience
My father has settled in at the home after a traumatic couple of months, and me and my brother are very happy that his health has improved much quicker than we thought.

The care everyone has given to him is first-class.

Reply from Reputation Team, at Eastbourne Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives.

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Review from D B (Respite Resident) published on 18 August 2022 Submitted via Postal Card
Overall Experience

I have made friends with many of the residents and formed a lasting friendship with one lady, in particular, whilst staying at Signature at Eastbourne. The medical and care staff have been outstanding and have helped me to recover from a long illness. I also feel the non-medical, social team, concierge and managers do a fine job keeping the standard of the home high.

Reply from Signature at Eastbourne, Customer Team at Eastbourne Gardens Care Home - Avery Collection

Your feedback is important to us, as is the care and well-being of all of our residents. We are so glad to hear about your positive experience at Eastbourne and thankful for your kind comments; it's wonderful to hear that your time has helped develop friendships and good memories.

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Review from Denise G (Daughter of Resident) published on 13 May 2022 Submitted via Website
Overall Experience

My 85-year-old terminally sick father was discharged from the hospital into Signature Eastbourne care home. He had dementia and required fairly intense palliative care. I chose the home due to its outstanding rating on the care quality commission site. I was not disappointed. The level of care exceeded all my expectations. Communication was also excellent. All staff were superb. I would have no hesitation in recommending it.

Reply from Signature at Eastbourne, Customer Team at Eastbourne Gardens Care Home - Avery Collection

Thank you for your wonderful review. We pride ourselves on taking care of residents; our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home.

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Review from M M (Daughter of Resident) published on 4 January 2022 Submitted via Website
Overall Experience

I can't praise the high standard of care enough. The staff are kind, professional and give personalised service. No request is too much; staff are always happy to help and provide support. I have no hesitation in recommending the home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 April 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

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