Eastbourne Gardens Care Home - Avery Collection

6 Upper Kings Drive, Eastbourne BN20 9AN
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9.4 125 Reviews
  • Eastbourne Gardens Care Home - Avery Collection, Eastbourne
Eastbourne Gardens provides first class care to residents who require residential, nursing and dementia care. Respite rooms available for those needing to recover after a hospital stay or assistance when your carer is on holiday. The care home has 93 beds and on-site nursing facilities.

Discover comfortable companion suites, perfect for those looking to share their care journey with a loved one, be it a partner, sibling, or friend.

The care home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet friendly, so your four-legged friends can also move in. Situated at the eastern end of the South Downs, near the famous Beachy Head beauty spot – a regular route for residents on the Community Minibus.

A passionate and dedicated team ensures that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the chef or arranging activities for you to enjoy.

Eastbourne Gardens encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Co-ordinator arranges exciting events, trips and onsite activities so there is always something to do.

The care home is located a short distance from the A27 making the home perfect for families in Hastings, Hove and Brighton and only a short drive to Eastbourne train station and its direct train service to London.
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Care Provided by Eastbourne Gardens Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1750
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1450 – £1850
  • Self-Funded Nursing Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

These prices are only a guideline, please contact Eastbourne Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Contact Eastbourne Gardens Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eastbourne Gardens Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Katie Byrne (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (16)
  • Single Rooms with Ensuite Wet Room (75)

Eastbourne Gardens Care Home - Avery Collection Reviews (125)

9.4

Eastbourne Gardens Care Home - Avery Collection has a Review Score of 9.4 (9.390) out of 10, based on 18 reviews in the last 2 years.
Over all time Eastbourne Gardens Care Home - Avery Collection has 125 reviews.

Overall Experience
  • 103
  • 21
  • 0
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  • 0
Date Published
  • 125
  • 5
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Reviewer Connection to Eastbourne Gardens Care Home - Avery Collection
  • 53
  • 18
  • 9
  • 9
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 125, showing 21-40
Review from Rowena M (Wife of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arriving here on 16th October my husband has received excellent care from all staff, and it is such a relief to me that he is now getting the correct treatment for his Alzheimer’s. In addition to seeing the GP, he has also spent an hour with the consultant for which I was present, so feel reassured
that he is getting all possible medical assistance.
Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery CollectionThank you so much for your kind review. Your feedback is so important to us.
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Review from Nikki D (Daughter of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eastbourne Garden Care home is excellent. From my first meeting with the wonderful client liaison manager, I felt understood and assured that the care home was the best place for my father with dementia. My family and I were treated with respect and empathy. Every visit was consistent. We were warmly
greeted by kind and caring staff. The care home is very open and warm. It is wonderful you can visit at any time. The dementia nurses have been excellent in managing Dad's care and the whole team on the Reminiscence floor has been great. My father has put on weight and is eating well. Everyone is very experienced and respectful of his needs. Communication is good and it is a place that my children enjoy visiting to spend time with their grandfather. I reviewed several care homes in the area but the Eastbourne Garden Care home was significantly better.
Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery CollectionThank you so much for taking the time to leave such a wonderful review, your feedback is so important to us.
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Review from J B (Daughter of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the care home were excellent in providing personal care to my parents, kind, caring and friendly. The activities didn't always suit my parents, hence the lower score and they find it difficult not to be busy in the home as they are in their own home. Mostly food excellent, however, I heard
some criticism.
Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery CollectionThank You so much for taking the time to review Eastbourne Gardens your feedback is very important to us.
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Review from S M (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents (92 and 97) had four weeks of respite. They were delighted with the care, friendliness and general attention they received from all members of staff.
Dad didn't like people walking into their room however you could knock for 10 minutes and they wouldn't have heard!
Foodway was hit and
miss, some excellent mainly good but some poor, dependant on the chef on duty. Shame they decided to go home.
Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery CollectionThank you so much for your review, we loved having Mum and Dad stay, it was such a shame to see them go. Thank you for your feedback regarding food I will share this with the chef.
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Review from Walter D (Respite Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite (4 weeks). Everything is provided, no worries.
Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery CollectionThank you so much for your kind review. We loved having you and hope to welcome you back for a stay in the future.
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Review from J D (Respite Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment received was caring and thoughtful from all staff. Some of the meals were a little hit-and-miss but plentiful, no one would go hungry.
Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery CollectionThank you for your kind review, it was great to have you stay. I will of course pass your feedback on to our chef.
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Review from Kathleen C (Respite Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warmly welcomed and all facilities and activities explained. Introduced to other residents and found all members of staff extremely polite and helpful. Any worries or concerns were soon resolved and I managed to happily settle down very quickly. My accommodation was extremely clean and contained all
that was required for my stay, the dining staff were most efficient and understanding of individual needs.
Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery CollectionThank you so much for your kind words, we loved having you and hope you will return again soon.
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Review from Jude A (Daughter-in-law of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy that she has been living happily at Signature for some years now. Over recent months she has become more and more frail and is now bedridden. We visit almost every day and we cannot praise the Signature staff enough. They are so professional in their care and extremely gentle and kind
with her. Her safety is also a priority, and she has been provided with a floor bed and mats. We are informed of her progress regularly, and the staff encourage us to ask questions if we have any concerns.
Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery CollectionHere at Signature at Eastbourne, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.
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Review from L H (Sister of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very likely - management and carers have impressed me with their care of my sister. Visiting once a fortnight, I have seen many carers at work - all exhibit patience, kindness and cheerfulness. Alterations have been made to the care routine to allow for increasing age a debility. I am so grateful that
I now feel confident of this care and respect for my sister.
Reply from Nancy Walford, Manager at Eastbourne Gardens Care Home - Avery CollectionThank you so much for taking the time to leave such a kind review.
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Review from Sue J (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father initially went into Signature for respite but liked it so much he decided to stay on a permanent basis. The staff are very caring and friendly, and visitors are always welcome. I feel the care he gets is excellent, and he is very happy. Activities provided are varied, interesting and plentiful.
We are very pleased with the care and attention he gets.
Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery CollectionWe are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from Robert M (Resident) assisted by family/friend published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was unable to manage at home and came for respite. I liked it so much, I decided on a permanent placement. All the staff are wonderful and always have time for you. I really enjoy having good interactions and laughing with them. I am cared for very well, and nothing is too much trouble. I don't always
like what's on the menu, but there is always an alternative on offer. I enjoy the activities on offer and am happy here.
Reply from Dean Trodd, Reviews Team at Eastbourne Gardens Care Home - Avery CollectionThe team here at Signature at Eastbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from Janet J (Friend of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regularly recommend Signature to everyone!
The staff are the highlight of this kind and caring home!
Always welcoming, friendly and supportive.
Keep up the good work!
Reply from Dean Trodd, Manager at Eastbourne Gardens Care Home - Avery CollectionThank you for taking the time to share your experience of Signature at Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.
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Review from Jayne T (Daughter of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently moved into Signature at Eastbourne, and I would like to thank all the staff for making her so welcome. In a few short weeks, she has made so much progress, and as a family, we are so grateful for the care and support she is being given. The staff are exceptional and have not only
made my mother welcome but her family also. It was a big decision to move my mother, but it was the right one, and I am so pleased she is being looked after by the Signature team in a place that feels like home. Thank you!
Reply from Dean Trodd, Reputation Support at Eastbourne Gardens Care Home - Avery CollectionWe are thrilled with your positive experience and glad your mother has settled in so well to Signature at Eastbourne. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
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Review from A L (Daughter of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mum moved here six weeks ago.
We are very impressed with the building, the staff and the garden.
Everything is light, clean and airy. The daily activities are very well thought out and enjoyed.
Any small matters to put Mum's mind at ease have been dealt with immediately.
Thank you
to all.
Reply from Reputation Team at Eastbourne Gardens Care Home - Avery CollectionHere at Signature at Eastbourne, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.
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Review from Caroline D (Wife of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff, carers and nurses could not help my husband more or be kinder to him. At this difficult time for his whole family, they are compassionate to our situation, which happened much more rapidly than we expected.
Reply from Reputation Team at Eastbourne Gardens Care Home - Avery CollectionThe team here at Signature at Eastbourne would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from J J (Son of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has settled in at the home after a traumatic couple of months, and me and my brother are very happy that his health has improved much quicker than we thought.
The care everyone has given to him is first-class.
Reply from Reputation Team at Eastbourne Gardens Care Home - Avery CollectionThank you for taking the time to share your experience of Signature at Eastbourne. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives.
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Review from D B (Respite Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have made friends with many of the residents and formed a lasting friendship with one lady, in particular, whilst staying at Signature at Eastbourne. The medical and care staff have been outstanding and have helped me to recover from a long illness. I also feel the non-medical, social team, concierge
and managers do a fine job keeping the standard of the home high.
Reply from Signature at Eastbourne, Customer Team at Eastbourne Gardens Care Home - Avery CollectionYour feedback is important to us, as is the care and well-being of all of our residents. We are so glad to hear about your positive experience at Eastbourne and thankful for your kind comments; it's wonderful to hear that your time has helped develop friendships and good memories.
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Review from Denise G (Daughter of Resident) published on 13 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 85-year-old terminally sick father was discharged from the hospital into Signature Eastbourne care home. He had dementia and required fairly intense palliative care. I chose the home due to its outstanding rating on the care quality commission site. I was not disappointed. The level of care exceeded
all my expectations. Communication was also excellent. All staff were superb. I would have no hesitation in recommending it.
Reply from Signature at Eastbourne, Customer Team at Eastbourne Gardens Care Home - Avery CollectionThank you for your wonderful review. We pride ourselves on taking care of residents; our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our residents can call home.
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Review from M M (Daughter of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the high standard of care enough. The staff are kind, professional and give personalised service. No request is too much; staff are always happy to help and provide support. I have no hesitation in recommending the home.
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Review from Colin C (Son of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend the wonderful staff at Sunrise highly enough. They are wonderfully kind, caring and professional.
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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Eastbourne Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.671 for Eastbourne Gardens Care Home - Avery Collection is calculated as follows: ( (164 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 213 Ratings = 4.671
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.719 Points relating to the number of positive Reviews for Eastbourne Gardens Care Home - Avery Collection is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4. 17 Positive Reviews ÷ 21.4 = 0.794
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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