Woodside Hall Nursing Home

Polegate Road, Hailsham BN27 3PQ
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9.8 104 Reviews
  • Woodside Hall Nursing Home, Hailsham
Woodside Hall Nursing Homes a fantastic independently owned nursing home located between the two small towns of Hailsham and Polegate in East Sussex and only a short drive from coast of Eastbourne.

Woodside Hall Nursing Home has been awarded Gold Standards Accreditation. All of the team at Woodside Hall have embedded GSF Principles and integrated them to fit the needs and care of residents so deeply for. This accreditation demonstrates the level of care and passion in ensuring residents needs and wishes are met when it matters most. Kindness, compassion and sheer love for all.

The care home is set in four acres of private gardens and woodland. The beautiful grounds which surround the nursing home make it a lovely, peaceful and tranquil place.

Residents can enjoy a visit to the hairdressers, regular visits from the Chiropodist and nutritional home made meals using fresh locally sourced produce. Residents can also benefit from visits from the loving and friendly registered K9 Concern Dog called Tilly.

At Woodside Hall, the friendly atmosphere ensures that everyone continues their daily life with personal privacy and dignity. Friends, relatives and guests are always welcome.

Woodside Hall is served by local General Practitioner on a weekly ward round.

The home is managed by a Director & Registered Manager who has been running the home for the past 26 years. On top of having extremely high standards when it comes to care, the manager also strives to make time for residents. The team also consists of highly trained staff including senior nurse, Registered Nurses, Head of Care, Care Assistants, Domestic/Maintenance Team, Chefs and Admin & an Activity Team, who each provide 24-hour support in a professional and caring way.
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Care Provided by Woodside Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Nursing Care: £1750 – £1750

Extra charges will be Hairdressing, chiropodist, newspapers, residents weekly shop and any other extras required.

These prices are only a guideline, please contact Woodside Hall Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Premium Care Ltd

Person in Charge

  • Sharon Lloyd (Registered Manager/Company Director)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (5)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Unrestricted Visiting times

Parking

  • Car Parking on site
    on a bus route
    Main railway station near by

Woodside Hall Nursing Home Reviews (104)

9.8

Woodside Hall Nursing Home has a Review Score of 9.8 (9.768) out of 10, based on 35 reviews in the last 2 years.
Over all time Woodside Hall Nursing Home has 104 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodside Hall Nursing Home
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Total of 104, showing 81-100
Review from Flex P (Grandson of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great little place with aspirations to provide the best care.
Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home
Good morning Flex
Thank you for your great review.
Kind regards
S Lloyd
Company Director
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Review from Anne-Marie W (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amongst many other ailments, my dad has Dementia and Parkinson's and always got obsessed and agitated over many things. After falling and breaking his hip the anaesthetic needed to fix his hip adversely affected both these illnesses and sadly he can no longer do anything for himself. In Woodside Hall
Nursing Home he is always calm and very well cared for and the staff take great care of him. You can visit at any time which shows there is nothing false about his care so we would highly recommend Woodside Hall. Thank you for taking such good care of him for us.
Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home
Dear Anne-Marie
Thank you so much for your great review and glad you are so happy with us all.
Kind regards
S Lloyd
Company Director
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Review from Alan M (Son of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my father's second stay at Woodside Hall. The care has been second to none and he has enjoyed his stays. The staff have been very professional and understanding and my father has often said how good the food has been. All in all a very pleasant stay for him.
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Review from T B (Son of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was sent to Woodside to give his son a 2 week respite holiday. Dad was very happy for those 2 weeks, engaging fully with activities and outings.
Staff very friendly and efficient.
Home is clean and well personalised.
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Review from David S (Brother of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well sited home in spacious grounds. Welcoming atmosphere with good, efficient staff.
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Review from R P (Friend of Resident) published on 28 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of the home has only been positive.
All staff very helpful.
My friend enjoys the food and all the activities.
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Review from Sam D (Friend of Resident) published on 28 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely clean home, great atmosphere. Staff are very friendly and approachable.
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Review from Carole F (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had lunch here today with mum which was very nice. Easter fair today which we looked forward to. The gifts were lovely as was the lady selling them. The clothing was OK albeit rather pricey. Unfortunately, the man selling them was very full on and pushy putting us off making any purchases. Now awaiting
afternoon tea which is always good.
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Review from Christine D (Sister of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you have a loved one who needs care, Woodside hall is first class care. Each and every member of staff were gracious, respectful, extremely caring and considerate to both my sister and myself from the moment of contact and to any family or friends who visited my sister thereafter. I could come and
go with no restrictions on time and nothing was too much trouble. My sister's end of life care was exceptional and I don't know what I could have done without them.
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Review from D C (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good standard of care provided in a considerate manner.
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Review from Rosemary M (Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice room with TV and phone that you can use anytime. Food was good you had a choice each day. The staff made my stay so good because they said nothing is too much, they liked to make you happy.
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Review from Simon (Son of Resident) published on 1 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother and father started living here in August 2017. Sadly mum died, but the few weeks that she had here she really enjoyed. Your staff were very kind when she died and also helped my father of 91 to go to mum's funeral. It meant a lot to us as a family. Since then Dad has generally been looked
after very well. However, the staff have lost a very expensive hearing aid and his lower dentures. Also, he is checked only every 3 hours which we feel is not enough and have asked for him to be checked every hour.
We like the fact that staff write notes which enables us to know what treatment he has had for that particular day. We feel that this home is a cross between a hospital and a hotel. If I was ill at my age 61, I would be more than happy to be a resident in this lovely home.
A big thank you for all the staff who do a very difficult job very well. On behalf of a large and grateful family.
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Review from Maggie C (Daughter of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum found the room very comfortable and met her needs. The staff were friendly and helpful. Mum reports that the atmosphere was lovely and she felt at home.
I rang her on the second day and asked if she was settling in and her reply was "settling in? I'm settled". I went on holiday with peace of mind.
Only
area for improvement I would say administration.
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Review from Carol W (Daughter of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been here for 5 months coming straight from the hospital as she could not go home. I have nothing but praise and admiration for the staff and whole set up. Nothing is too much trouble. Mother and her room are always clean, tidy and whole building smells lovely and nursing has improved mother's
leg ulcers totally, which district nurses could not achieve over several years.
Reply from Sharon Lloyd, Company Director at Woodside Hall Nursing Home
Good afternoon Carol
Thank you for your review, which we really appreciate your response.
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Review from Ann B (Friend of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found it welcoming as the staff are very kind and helpful and it is a pleasure to visit our long-time friend.
Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home
Dear Ann
I would like to thank you for your review of our nursing home.
We really appreciate your views.
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Review from Janice R (Friend of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of Woodside Hall ten years ago and I was not impressed with it. However, having visited my friend since January 2017, I am very impressed with the difference of the Hall since it's refurbishment. It is clean, modern, bright, has lovely views and the rooms have good privacy too.
The management and staff are friendly and courteous. It just gives me a feeling of confidence that my friend is being treated fairly and with dignity.
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Review from M N (Relative of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly, but the dispensing of medication has been an issue. The room is always kept to an excellent standard of cleanliness.


The management staff are always willing to help with any problems.

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Review from Stephen B (Brother of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been at Woodside Hall for 2 years, very happy with the care and facilities.
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Review from J J (Wife of Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing and care staff have been considerate, helpful and efficient at all times. Chefs have done their best to cater for a limited diet with some excellent meals, any requests has been dealt with straight away.
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Review from Ron F (Friend of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nearly 3 years ago I helped a friend seek a care home for his wife. It entailed visiting a few homes and we both came to the conclusion this was by far the best. When another neighbour required care, she did not hesitate choosing Woodside. The word care is "Woodside" in all aspects and she is very contented.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Woodside Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Woodside Hall Nursing Home is calculated as follows: ( (325 Excellents x 5) + (75 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 410 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodside Hall Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Sharon

Sharon Lloyd

Job Title: Director/Registered Manager Joined: 1999

Sharon has been managing the home for the past 22 years, she is an enthusiastic Director/Registered Manager and during this time has gained a wealth of knowledge and qualifications-having had a true insight into meetings residents' needs and safety to ensure they have a good quality of life. She is able to support the needs of relatives and ensures all staff are supported in all areas.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodside Hall Nursing Home to verify any information. View our terms and conditions. Woodside Hall Nursing Home has an Enhanced Service - more info.