Woodside Hall Nursing Home

Polegate Road, Hailsham BN27 3PQ
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9.8 102 Reviews
  • Woodside Hall Nursing Home, Hailsham
Woodside Hall Nursing Homes a fantastic independently owned nursing home located between the two small towns of Hailsham and Polegate in East Sussex and only a short drive from coast of Eastbourne.

Woodside Hall Nursing Home has been awarded Gold Standards Accreditation. All of the team at Woodside Hall have embedded GSF Principles and integrated them to fit the needs and care of residents so deeply for. This accreditation demonstrates the level of care and passion in ensuring residents needs and wishes are met when it matters most. Kindness, compassion and sheer love for all.

The care home is set in four acres of private gardens and woodland. The beautiful grounds which surround the nursing home make it a lovely, peaceful and tranquil place.

Residents can enjoy a visit to the hairdressers, regular visits from the Chiropodist and nutritional home made meals using fresh locally sourced produce. Residents can also benefit from visits from the loving and friendly registered K9 Concern Dog called Tilly.

At Woodside Hall, the friendly atmosphere ensures that everyone continues their daily life with personal privacy and dignity. Friends, relatives and guests are always welcome.

Woodside Hall is served by local General Practitioner on a weekly ward round.

The home is managed by a Director & Registered Manager who has been running the home for the past 26 years. On top of having extremely high standards when it comes to care, the manager also strives to make time for residents. The team also consists of highly trained staff including senior nurse, Registered Nurses, Head of Care, Care Assistants, Domestic/Maintenance Team, Chefs and Admin & an Activity Team, who each provide 24-hour support in a professional and caring way.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Nursing Care: £1750 – £1750

Extra charges will be Hairdressing, chiropodist, newspapers, residents weekly shop and any other extras required.

These prices are only a guideline, please contact Woodside Hall Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Premium Care Ltd

Person in charge

  • Sharon Lloyd (Registered Manager/Company Director)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (5)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Unrestricted Visiting times

Parking

  • Car Parking on site
    on a bus route
    Main railway station near by

Woodside Hall Nursing Home Reviews (102)

Total of 102, showing 61-80
9.8

Woodside Hall Nursing Home has a Review Score of 9.8 (9.785) out of 10, based on 33 reviews in the last 2 years. Over all time Woodside Hall Nursing Home has 102 reviews.

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Review from Linda D (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff at Woodside Hall enough. They cared for both my parents since December 2019 - my father until his death at the end of January and my mother until the beginning of May when she also died. Both deaths were unrelated to COVID-19. During their time at the home, they were extremely
well cared for both physically and mentally as were family member visitors especially at the end of life. The precautions taken when COVID-19 hit were exemplary and resulted in the home remaining completely free of virus as far as I am aware. I cannot recommend them highly enough.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

We would all like to thank you so much for your response.

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Review from Wendy (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's nice to know that Dad is in a home where he is happy, safe and comfortable. Having familiar staff that know and respond well to him is so important as is the clean, safe environment of the home. The difficult times of the pandemic have highlighted that the main concern for the home has been to
protect the residents and staff and to provide as much safety for them as possible. Lockdown of the home was quick, with staff covering shifts to avoid having agency staff in and a decision not to take in untested hospital patients. These measures gave us as a family reassurance in what has been such a difficult time. We have been able to stay in contact with Dad throughout and the home is now taking measures so that we can visit in a safe, socially distanced way. The one thing that stood out for us is the thought given by individual staff who have taken in activities that they know Dad likes doing, taking him for walks outside, playing games with him in his room and having time for a chat.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you so much for your kind comments. We really do appreciate all your feedback on our home.

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Review from Gillian J (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoys being at Woodside Hall. She is happy with her room and spends a lot of time in the lounge so that she can mix with other residents. Here she appreciates the activities that are on offer whether they are light physical exercise, intellectual stimulation or craft projects.
The food
is good, and care is taken to provide for any special dietary requirements. Nursing staff are good at keeping relatives informed in the case of any illness. Under normal circumstances, visitors are welcomed, and now special arrangements have been made to allow safe if limited visiting.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

On behalf of all our residents and staff here, we would like to thank you for taking the time to give our home a review. Kind regards Sharon

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Review from S G (Son of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and are welcoming and helpful. Woodside is clean and has a pleasant atmosphere with no unpleasant aromas. Excellent management keeps Woodside at the top of its field. I would recommend woodside to anybody looking to place an elderly member of your family who needs care.

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Review from C S (Daughter-in-law of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming as soon as you come in the premises. My Mother is looked after extremely well. The food is varied and prepared with care. Staff are friendly and caring. Everything is always spotless.

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Review from J M (Niece of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful.
The home has a lovely atmosphere.

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Review from David P (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the facilities excellent and can not add any other comments.

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Review from Karl T (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a nice stay with Woodside Hall.
Very clean rooms, nice food, staff were very friendly and helpful to me.
It's a nice place to stay.

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Review from J H (Daughter-in-law of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside Hall is a lovely nursing home. My father-in-law receives wonderful care. The staff are friendly, caring and considerate of patient's and visitor's needs. It has a modern, clean but homely feel with a lovely atmosphere.

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Review from B G (Friend of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly atmosphere. Under nursing care, would like to see the nursing staff more frequently. Care staff good. Head carer very good.

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Review from Jan M (Friend of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very spacious and clean environment.
Very friendly staff, always happy to help.
Nice, friendly, homely environment.

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Review from A B (Son of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is extremely happy at Woodside. She is very well looked after and is kept busy with the daily activities that take place. The activity leader is brilliant!

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Review from A R (Husband of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff, from cleaners up through carers and nursing staff, not forgetting catering and maintenance, all very good and service is given with a smile.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Thank you for your feedback on our home, we really appreciate all your support and are pleased you are so happy with all our staff.

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Review from Michael P (Friend of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside Hall is a first-class nursing home that delivers quality service to its residents. My friend stayed there until the end and I must say it is like a hotel hospital and hospice in one. I would recommend this nursing home to anybody who wishes to experience quality care as their staff are very
friendly approachable and caring.

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Review from M G (Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Woodside Hall for two and a half years and have no cause for complaint.

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Review from Madelene H (Respite Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would be happy to return here if it became necessary. My stay has been a happy one. The staff have been kind and helpful.

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Review from M G (Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here over 2 years and have no complaints.

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Review from Roy Y (Respite Resident) assisted by family/friend published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to Woodside Hall for quite a few years now and wouldn' go anywhere else. Everyone is pleased to see me and the staff are all friendly and helpful.
Everything is clean and I am treated with the utmost respect.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Hi
Thank you so much for your great review and so glad you are so happy with us all.
Kind regards
S Lloyd
Company Director

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Review from Flex P (Grandson of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great little place with aspirations to provide the best care.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Good morning Flex
Thank you for your great review.
Kind regards
S Lloyd
Company Director

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Review from Anne-Marie W (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amongst many other ailments, my dad has Dementia and Parkinson's and always got obsessed and agitated over many things. After falling and breaking his hip the anaesthetic needed to fix his hip adversely affected both these illnesses and sadly he can no longer do anything for himself. In Woodside Hall
Nursing Home he is always calm and very well cared for and the staff take great care of him. You can visit at any time which shows there is nothing false about his care so we would highly recommend Woodside Hall. Thank you for taking such good care of him for us.

Reply from Sharon Lloyd, Director at Woodside Hall Nursing Home

Dear Anne-Marie
Thank you so much for your great review and glad you are so happy with us all.
Kind regards
S Lloyd
Company Director

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Woodside Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Woodside Hall Nursing Home is calculated as follows: ( (309 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 386 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodside Hall Nursing Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 14 Aug 2025

We offer a min 2 week respite here on all our rooms- we also offer respite for those recovering from illness, surgery or to simply give their carer a much-needed break - We are taking bookings from today. 1 single en suite room on the ground floor with beautiful views- 1 Single en suite room on the ground floor overlooking gardens. 1 x large single en suite room on the 1st floor with views over the woodlands

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Awards / Recognitions (9)

Meet the Team (1)

Sharon

Sharon Lloyd

Job Title: Director/Registered Manager

Joined: 1999

Sharon has been managing the home for the past 22 years, she is an enthusiastic Director/Registered Manager and during this time has gained a wealth of knowledge and qualifications-having had a true insight into meetings residents' needs and safety to ensure they have a good quality of life. She is able to support the needs of relatives and ensures all staff are supported in all areas.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodside Hall Nursing Home to verify any information. View our terms and conditions. Woodside Hall Nursing Home has an Enhanced Service - more info.