Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX
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9.6 98 Reviews
  • Ashton House Nursing & Residential Home, Haywards Heath
Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.
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Care Provided by Ashton House Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1601

These prices are only a guideline, please contact Ashton House Nursing & Residential Home to find out the exact price for your requirements.

Contact Ashton House Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashton House Nursing & Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Bincy Mathew (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (87)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Booking available through reception

Parking

  • On site parking

Ashton House Nursing & Residential Home Reviews (98)

9.6

Ashton House Nursing & Residential Home has a Review Score of 9.6 (9.621) out of 10, based on 34 reviews in the last 2 years.
Over all time Ashton House Nursing & Residential Home has 98 reviews.

Overall Experience
  • 77
  • 17
  • 1
  • 1
  • 2
Date Published
  • 98
  • 10
  • 20
  • 34
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Reviewer Connection to Ashton House Nursing & Residential Home
  • 38
  • 14
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  • 5
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  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 98, showing 81-98
Review from Bob W (Brother of Resident) published on 7 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was cared for at Ashton House for nearly three years. He had multiple medical problems and some challenging behaviours. The staff of Ashton House showed care and support for him throughout his time. What impresses me most about Ashton House is the way the staff interact with the clients.
In many care homes I have visited, staff spend time talking to each other and/or engaging with screens. At Ashton House, while maintaining records appropriately, the staff talk to clients and make sure they have what they need. They do their very best to give clients choices, especially over food and drink and activities, even when they are challenging or lacking understanding.
Once the building work is completed and the garden refurbished, the facilities will be top-notch. I would be happy to recommend Ashton House to anyone in a similar position of needing a care home for a relative in poor health and advancing dementia. Thank you, everyone, at Ashton House.
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Review from Janine E (Partner of Resident) published on 7 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was there for almost a year. The care he received was second to none.
The staff are excellent.
I was always made welcome and still am.
I go and see other residents now as became very fond of some of them.
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Review from Sharon S (Daughter of Resident) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Ashton House as he could not live at home anymore. This was very hard to do but the staff at Ashton House are very good with him and he seems happy with life in general in the home. Thank you for making my dad feel safe and for me to know he is being looked after.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential HomeThank you for your kind words we will share them with the staff.
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Review from Jane L (Daughter of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Ashton House in November 2018. He has flourished since he moved in. The staff are kind, considerate, and take great care of him. I have the utmost confidence in the care they provide. The atmosphere is welcoming and as a family, we are grateful to the staff for all their care.
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Review from M R (Sister of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Ashley House care home since April this year. Since the first day, she has been welcomed and surrounded by her own pictures and ornaments. Her room has become her new home. She gets on very well with the other residents and from the manager to the helpers, all the staff
are kind and considerate. The amount of activities and quality of them is outstanding and the main reason this family chose this home. We take her out often and she has never not wanted to go back. We are delighted with her care 100%.
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Review from Kevin P (Cousin of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has lived at Ashton House for over a year. He is a good old character. Some of the care staff are great, others need improvement.
Very happy with the new refurbished entrance.
My cousin often tells me he is lucky to be so well looked after.
Thank you to all the hard workers.
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Review from S S (Sister of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister receives excellent care. She is well looked after, it is nice and warm and has good facilities. We are very satisfied with everything.
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Review from George M (Son of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been coming to Ashton House for several years. We have always been very well received and mum has been very well looked after during her respite visits. Keep up the good work and also, I'd like to say how nice and clean the rooms are as always as well as the recent refurbishment. It looks great.
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Review from L R (Niece of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A huge thank you to all the staff for continuing to keep my aunty comfortable and happy. Her health has much improved whilst living there.
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Review from C C (Friend of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly care team, good entertainment for residents. Homely atmosphere and meals. My friend is well looked after.
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Review from J D (Daughter of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my parents have been cared for at Ashton House. My mother passed away earlier this year. Our family have received wonderful support since my parents became residents last year. My parents and latterly my father had and have fantastic care and kindness. Always treated with respect and dignity. It
is a pleasure to visit. The staff are amazing. I always have good communication.
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Review from Christine V (Wife of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There is a master/servant relationship between owners/staff etc.
Decisions are made by owners rather than with all parties.
Communication is poor, information reading within staff/groups is not shared across the organisation. Relatives are not kept informed of plans affecting residents e.g building
work, safe guarding policy is not always followed. I had a complaint lodged against me instead of my and my husbands needs being addressed. I commend unit managers, activities, staff and team leaders.
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Review from Janice S (Daughter of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Ashton House Nursing & Residential Home in August 2016. After initially having difficulties settling down, the kindness of the staff helped her to adjust to her new surroundings. At first, she didn't want to leave her room but with the help of the staff, she now goes down to
the day room. She also enjoys attending the entertainment afternoons. When we visit her she seems very happy and that is all we can wish for.
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Review from Sue E (Friend of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the service and care, my friend received at Ashton House Nursing & Residential Home.
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Review from I M (Sister of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my brother has been at Ashton House we have been very impressed with the caring, professional manner which they have demonstrated with regard to his care. He can be very difficult at times but is treated with compassion and understanding. The staff always make us very welcome and we are always
asked if we would like a drink. A very welcoming feeling and exceptional care which puts all our minds at rest.
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Review from Anne W (Friend of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say how helpful I have found entrance staff - always helpful and smiling! Generally the care staff who care for my friend are excellent. I have mentioned names to a manager on occasions (I visit once a week and have done so for 4 years!).
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Review from Elizabeth L (Wife of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and kind towards my husband. Always go above and beyond to assist my husband and my family. Overall, very pleased with the care at Ashton House.
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Review from Sydney H (Husband of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff helpful and kind. The nurses are good and efficient. I am allowed to visit at any time of the day and they keep me informed of any progress regarding my wife.
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Ashton House Nursing & Residential Home is calculated as follows: ( (302 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 391 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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