Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX
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9.6 98 Reviews
  • Ashton House Nursing & Residential Home, Haywards Heath
Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.
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Care Provided by Ashton House Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1601

These prices are only a guideline, please contact Ashton House Nursing & Residential Home to find out the exact price for your requirements.

Contact Ashton House Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashton House Nursing & Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Bincy Mathew (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (87)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Booking available through reception

Parking

  • On site parking

Ashton House Nursing & Residential Home Reviews (98)

9.6

Ashton House Nursing & Residential Home has a Review Score of 9.6 (9.621) out of 10, based on 34 reviews in the last 2 years.
Over all time Ashton House Nursing & Residential Home has 98 reviews.

Overall Experience
  • 77
  • 17
  • 1
  • 1
  • 2
Date Published
  • 98
  • 10
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  • 34
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Reviewer Connection to Ashton House Nursing & Residential Home
  • 38
  • 14
  • 14
  • 5
  • 5
  • 4
  • 3
  • 3
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  • 2
  • 2
  • 2
  • 1
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Total of 98, showing 61-80
Review from Andy P (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is cared for to a very high standard. Due to covid, it has been a difficult time not being able to have close contact with my mother. The staff have been so kind and supported my mother through this difficult time. They have become part of her family especially the staff member who ensures
my mother has daily activities. My mother loves the sea on her birthday, they took her to the Shoreham so she could see the sea and had a birthday tea with a birthday cake. I feel very confident my mother is looked after with dignity respect and I thank all the staff for their support.
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Review from Irene P (Wife of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was treated with dignity and great consideration which helped us both very much.
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Review from Anne D (Wife of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Though we only had a chance to get to know Ashton House and its lovely staff for 4 months, we were deeply touched by the wonderful care and compassion shown to my husband, especially in his last days. We were enormously comforted that he was not alone in his last hours. Deepest thanks to all the staff.
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Review from A D (Wife of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant surrounding. House is homely, the garden will be lovely. There is a calm, peaceful atmosphere and staff very welcoming from the beginning of the stay. Staff ready to answer any queries or advise if any procedures to be taken. Plenty of activities in which to get involved.
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Review from Chris S (Son of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am only writing a review because I am encouraged to do so on every relative newsletter so here it is. I have been relatively satisfied with Ashton House in the last two years she has been a resident, I have no concerns with the care she receives from the care staff.
But I have found communication
to be poor throughout this two year period and since the start of COVID it has been appalling. I understand that homes have been under massive pressure but communication to relatives was non-existent and when I do call up with queries, no one seems to know the history as there seem to have been a number of admin staff taken on all at once who have been dropped in at the deep end. There have been issues which have now led me to make a formal complaint. The managers seem to pass all queries on to the nurses, rather than dealing with them themselves. If it was not an ordeal for my mum I would have moved her to a different home with better leadership.
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Review from Alberto G (Son of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mother was a resident at Ashton House for three years before passing in April 2020.
For the three years at the home, my mother was wonderfully cared for by each and every member of staff. Initially, we did not want her to go into a home but soon realized that Ashton House was the best place
for her. Every effort was made to treat my mum with care, love and respect throughout her stay there. We visited mum most days and as a family, we were all lucky to be shown support from the staff who we soon came to see as our own family.
Unfortunately, we were not able to be with mum when she died. However, we took great comfort knowing she was not alone and surrounded by the same staff who had loved her and cared for her as if she was their own mother. The grief they felt when she died was similar to ours.
We can not recommend the staff at Ashton House. They make the nursing home a wonderful place for people to see out their days in a loving, respectful and safe environment. Thank you.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential HomeThank you very much for your kind words. We'll share it with the team.
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Review from P D (Son of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ashton House for just over a year. In that period I have found the home to always be clean. All the staff who work there whether they look after my mum or not are very friendly. If I have any concerns they quickly find out the answers for me also if mum ever sees the doctor. I am
always informed on the same day about their findings even if there was nothing wrong. This has been very comforting as I didn't see her for 3 months due to Covid-19.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential HomeThank you very much for your review. We will pass this message to the team.
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Review from Jo D (Daughter of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Ashton House for just over a year now and we feel blessed every day for the love and care he is shown all the time. It is a welcoming place, visitors are always welcome, it is clean and well maintained and the staff there are truly amazing. They always have a smile on their faces and
show nothing but kindness towards the residents in their care. It is a fun place too! Lots of music, dancing and activities going on all the time. Lots of trips out too, something we know Dad really really enjoys. We would recommend this care home to anyone.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential HomeThank you for your lovely comment. We'll pass it on to our staff.
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Review from K E (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely excellent in all that every single member of staff at all times, even though there exceptionally difficult few months. You always go the extra mile and beyond and you genuinely care for each and every one of your residents. Out of this world, it makes mum exceeding happy and safe.
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Review from K P (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became bed ridden as her cancer progressed. Unable to care for her adequately at home we chose Ashton House. I am so pleased that she is always clean, comfortable and happy in her surroundings. I feel she is cared for far better than I could do at home. The nurses all seem to know who she
is and what her condition is. Everyone I have met is friendly and seems very caring. I am so pleased I chose Ashton House.
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Review from D S (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind. Mum has lost her appetite but the staff are trying different things to tempt her. Their caring attitude is lovely.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential HomeThank you for your review. We will pass this on to the team.
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Review from Maximilian W (Son-in-law of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has had exemplary care during her time at Ashton House. Without exception, the staff are thoughtful, kind and caring.
The home is kept clean. The food provided is of good quality and varied.
I am delighted at the care that my relative has received, and she seems to be very happy there.
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Review from Gill R (Wife of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband died in April 2020, having lived here since November 2018. He took a long time to settle, and the staff were infinitely patient and caring, and so supportive of me and other family members. The arrangements made for hospital visits were always good, and the staff member who went with us felt
like a friend, as did many of the others.
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Review from Natasha A (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ashton House really have been second to none. Sadly my mum passed away in April but she had been a resident at Ashton House for the past two years. I can not fault them. They took into account her cultural needs, kept in touch with us as a family and most importantly genuinely cared for
my mum.
The staff were always thinking of ways to include my mother even when she had a decline in her ability to participate in activities. They even celebrated cultural events that were important to her and invited us as a family. We had a lovely Diwali party there.
It’s very difficult to make the decision to have a parent go into a care home but I really feel that my mothers needs were well cared for at Ashton House. We were always included in her care and provisions were made for us to see her whenever we wanted. They really are a lovely bunch of people and I’m grateful to have had them care for mum, especially in her final days when we couldn’t be there due to covid.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential HomeThank you for your kind words, your mother is missed and we were very fond of her.
I will pass your kind words to the staff team.
Thank you.
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Review from Sarah C (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashton House has been absolutely amazing in their care for my Mum. Prior to covid 19 my family and I had to give Mum the awful news that our Brother (her Son) had passed away. It was a very difficult time for us all and the staff were amazing keeping an extra close eye on our grieving Mum. When it was
time for the funeral, they escorted my Mum myself and my Daughter to the funeral and made sure that we had a carer at her side the whole afternoon as well as the designated driver for the day. It was honestly amazing as they went above and beyond on this day even helping us to get mum dressed and ready to leave. They made sure that they kept an extra close eye on her after the funeral also. Then a couple of weeks later came the lockdown which was so hard as mum and us as a family were still grieving but we couldn’t get to see her. That was just the most awful feeling. It was so scary that we couldn’t look out for her but the home kept us updated every step of the way. Amazing.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential HomeThank you for your kind words. I will pass your kind words to the staff team.
Thank you.
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Review from Angela L (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to the staff at Hazelwood for the excellent end of life care our mother received in the short time she was at Ashton House. We were made to feel extremely welcome and were able to spend precious hours with her during her final days. Nursing staff controlled her pain and ensured she
was comfortable, and we would have no hesitation in recommending to friends and family.
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Review from Lynn W (Daughter of Resident) published on 4 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Ashton House for the past 19 months. I am happy to know that she is incredibly well looked after by the amazing, caring staff who look after her every need. The activities team ensure that there is always something of interest to occupy residents. A big thank you to all
the staff at Ashton House.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential HomeThank you for your kind words. We will let the staff know.
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Review from Claire O (Daughter of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Ashton House should be proud of themselves. They are all doing an amazing job and I am forever grateful. It is a huge relief to know that Dad is being so well looked after in very capable hands. This makes a challenging part of a life journey so much more bearable.
The Nursing team
keep me constantly updated on any changes so that we can ensure Dad's Cancer Care regime is adhered to. The Care and Nursing Teams are the most compassionate, passionate and loving group of people I have had the pleasure to meet.
When I walk into Ashton House, I am greeted like a member of family and asked how I am. I look into the lounge and see carers sitting with residents caring for them with utmost dignity, patience and respect. It is a vision of humanity at its best.
Keep up the wonderful atmosphere and standards.
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Review from Linda D (Wife of Resident) published on 5 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting my husband for 4 years and have always received a friendly welcome from reception and staff. The care and support are very good and my husband is well looked after. Any issues are dealt with promptly, contacting me if needs be. I feel reassured he is happy and content.
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Review from Gemma H (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, attentive, understanding, very kind.
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Ashton House Nursing & Residential Home is calculated as follows: ( (302 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 391 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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