Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX

Ashton House Nursing & Residential Home, Haywards Heath, West Sussex
Ashton House Nursing & Residential Home, Haywards Heath, West Sussex
Ashton House Nursing & Residential Home, Haywards Heath, West Sussex

Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.

Group: Ashton Care Homes Ltd

Person in charge: Lynn Shingfield (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment • Parkinson's Disease

Admission Information: Via Website, Brochure, Referrals. Ages 60+.

Single Rooms: 94

Shared Rooms: 3

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Day Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashton House Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Ashton House Nursing & Residential Home has a Review Score of 9 (9.018)

The Review Score of 9 (maximum of 10) for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Ashton House Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.318 for Ashton House Nursing & Residential Home is calculated as follows: ( (75 Excellents x 5) + (82 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 176 Ratings = 4.318

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.7 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 14 Reviews ÷ 20 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashton House Nursing & Residential Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashton House Nursing & Residential Home

  • Friend of Resident/Service User
    3
  • Sister of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

It is great to see how nice Ashton House has improved physically and I like the pictures on the walls. The best things about Ashton House are the ways you make sure the residents are active, and the consistent way you all treat them. Thank you.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister has been a resident at Ashley House care home since April this year. Since the first day, she has been welcomed and surrounded by her own pictures and ornaments. Her room has become her new home. She gets on very well with the other residents and from the manager to the helpers, all the staff are kind and considerate. The amount of activities and quality of them is outstanding and the main reason this family chose this home. We take her out often and she has never not wanted to go back. We are delighted with her care 100%.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My cousin has lived at Ashton House for over a year. He is a good old character. Some of the care staff are great, others need improvement.
Very happy with the new refurbished entrance.
My cousin often tells me he is lucky to be so well looked after.
Thank you to all the hard workers.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister receives excellent care. She is well looked after, it is nice and warm and has good facilities. We are very satisfied with everything.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

A huge thank you to all the staff for continuing to keep my aunty comfortable and happy. Her health has much improved whilst living there.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been coming to Ashton House for several years. We have always been very well received and mum has been very well looked after during her respite visits. Keep up the good work and also, I'd like to say how nice and clean the rooms are as always as well as the recent refurbishment. It looks great.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Friendly care team, good entertainment for residents. Homely atmosphere and meals. My friend is well looked after.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Both my parents have been cared for at Ashton House. My mother passed away earlier this year. Our family have received wonderful support since my parents became residents last year. My parents and latterly my father had and have fantastic care and kindness. Always treated with respect and dignity. It is a pleasure to visit. The staff are amazing. I always have good communication.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

There is a master/servant relationship between owners/staff etc.
Decisions are made by owners rather than with all parties.
Communication is poor, information reading within staff/groups is not shared across the organisation. Relatives are not kept informed of plans affecting residents e.g building work, safe guarding policy is not always followed. I had a complaint lodged against me instead of my and my husbands needs being addressed. I commend unit managers, activities, staff and team leaders.

How likely would you be to recommend Ashton House Nursing & Residential Home? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

We are very pleased with the service and care, my friend received at Ashton House Nursing & Residential Home.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was admitted to Ashton House Nursing & Residential Home in August 2016. After initially having difficulties settling down, the kindness of the staff helped her to adjust to her new surroundings. At first, she didn't want to leave her room but with the help of the staff, she now goes down to the day room. She also enjoys attending the entertainment afternoons. When we visit her she seems very happy and that is all we can wish for.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since my brother has been at Ashton House we have been very impressed with the caring, professional manner which they have demonstrated with regard to his care. He can be very difficult at times but is treated with compassion and understanding. The staff always make us very welcome and we are always asked if we would like a drink. A very welcoming feeling and exceptional care which puts all our minds at rest.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I would like to say how helpful I have found entrance staff - always helpful and smiling! Generally the care staff who care for my friend are excellent. I have mentioned names to a manager on occasions (I visit once a week and have done so for 4 years!).

How likely would you be to recommend Ashton House Nursing & Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Staff are very caring and kind towards my husband. Always go above and beyond to assist my husband and my family. Overall, very pleased with the care at Ashton House.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I find the staff helpful and kind. The nurses are good and efficient. I am allowed to visit at any time of the day and they keep me informed of any progress regarding my wife.

How likely would you be to recommend Ashton House Nursing & Residential Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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