Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX
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9.6 93 Reviews
  • Ashton House Nursing & Residential Home, Haywards Heath
Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.
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Care Provided by Ashton House Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1601

These prices are only a guideline, please contact Ashton House Nursing & Residential Home to find out the exact price for your requirements.

Contact Ashton House Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashton House Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Bincy Mathew (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (87)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Booking available through reception

Parking

  • On site parking

Ashton House Nursing & Residential Home Reviews (93)

9.6

Ashton House Nursing & Residential Home has a Review Score of 9.6 (9.621) out of 10, based on 32 reviews in the last 2 years.
Over all time Ashton House Nursing & Residential Home has 93 reviews.

Overall Experience
  • 72
  • 17
  • 1
  • 1
  • 2
Date Published
  • 93
  • 6
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  • 32
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Reviewer Connection to Ashton House Nursing & Residential Home
  • 36
  • 14
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  • 5
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  • 2
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  • 1
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Total of 93, showing 1-20
Review from Amanda B (Niece of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashton House are absolutely amazing, they are very kind, friendly and supportive to our aunt and ourselves. They provided a brilliant range of activities and outings that our aunt loved. I would highly recommend Ashton House to anyone looking for somewhere for their loved ones.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you so much for taking the time to leave us the feedback. We will be sharing this with our team.
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Review from Sarah C (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care was given to my dear dad, who lost his life to Lewy Body Dementia. He was looked after so well by the wonderful team at Ashton House. They all delivered compassionate end of life care and looked after us when we visited every day. Thank you to a very special team.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for taking time to review us. Your comments mean a lot to our team who is working constantly to ensure our residents and families are happy in our care. We will be sharing this with our…read more
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Review from Alison T (Husband of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Ashton House for palliative care after spending three weeks in hospital. He was treated with kindness, care and compassion during his (last) 6 days, as were his family.
I would recommend Ashton House to others who need care in the last few days of life.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words. We will share this with our team.
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Review from Carol F (Wife of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel the staff are very efficient when a concern arises they deal with it quickly and compassionately nothing is to much to ask for them they are happy to help I am extremely grateful how my partner is being treated in this care home such a high standard of care and empathy to all residents and always
a warm and friendly welcome to us as well
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Review from John C (Son of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding level of care.
Nothing is too much for nurses and care assistants.
Kind, supportive, sensitive to the needs of patient and their family. Incredibly patient and their family. Incredibly patient/tolerant.
The resident loved the food too! Said they have never tasted a better omelette
in their whole life (91 years!)
Thank you for your kindness, professionalism and humanity. Eternally grateful.
Reply from Gaj Ragunathan, Director at Ashton House Nursing & Residential Home
Dear John
thank you for your kind words, i will share this with the staff team at handover and they will be very pleased to hear this lovely feedback.

Thank you
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Review from S K (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Ashton House for around 6 months, after having a stroke. I live in America and travelled back many times to be with her. The care she received was excellent and every nurse was compassionate and helped me be reassured about the medical care she was receiving when I couldn't be there.
I shall always be grateful that she was looked after by such amazing supportive staff. Thank you
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
We greatly appreciate the positive feedback and would like to acknowledge that our team consistently endeavors to provide the highest quality of care to our residents. Thank you once again for your…read more
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Review from Asita S (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent 5 weeks at Ashton House as a respite care resident. The decoration and general appearance is not 5 star but the amazing staff definitely are. Always smiling! They went above and beyond to care for my dad. He improved so much in those 5 weeks. The home is very clean and the food was excellent.
My father and I cannot thank them enough.
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Review from Maurice L (Brother of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions on entering the building were very good. Staff all appeared to be smiling & friendly. I was offered refreshments immediately. I was offered a family meeting (by remote/video or face to face) very shortly after my sister was admitted. This is excellent practice as is the efficient telephone
and email support offered.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for taking time to review us. We will be sharing your compliments with our team.
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Review from A D (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and welcoming, answered all my questions. Receptionist is very friendly, rooms are clean. The manager was very helpful.
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Review from S S (Wife of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was at Ashton House Nursing Home from June 2022 until January 2025. During the two and a half years that he was there, I was always made welcome, as were any other visitors he had. I felt he was well cared for and with dignity, kindness and respect. There were several staff changes
during my husbands time at Ashton House and all were patient, considerate and caring. If I raised any concerns they were followed up as soon as they could be and I was kept informed of any medical issues by the nurses. I would say that the Nursing Home is run with professionalism and compassion.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words, we will share this with our team.
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Review from S B (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for here,the staff are very caring and helpful .I was very happy with all the facilities but especially all the staff who were really great.Many thanks to Ashton House for looking my lovely mum.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words about the care and the team. We will share this with our team.
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Review from Michael C (Brother of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to comment on my observations over a number of visits to see my brother over a 3 year period. Yes, this comment is for February 2025 but things have not changed in the three years. The food provided is very good (choice & quality) however I have noticed that too much food is often served
which results in lots of waste, certainly in my brothers case! To avoid waste and save on food costs, could it be considered to trial a period of smaller portion sizes? Thank you.
Reply from Gaj Ragunathan, Director at Ashton House Nursing & Residential Home
Thank you for your kind comments will share this with the staffThanks
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Review from C W (Grandson of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandmother was only at Ashton House for a few months. However, these were the happiest I had seen her in a long while. All staff were, without exception, very kind and accommodating, you could not ask for anymore. Thank you to all at Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for taking the time to leave us a review. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us.
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Review from Andrea I (Wife of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband was with you for a very short time I found his care to be excellent. The accommodation good and the food excellent. The care from carers extremely high.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
We really appreciate and value your feedback which we will share with our team. Thank you.
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Review from L B (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashton House Nursing & Residential Home were absolutely brilliant.
All the carers and staff were fantastic. I can not fault anything at the home.
Dad was very happy staying in Ashton House.
Dad was always cared for with dignity and respect.
I highly recommend Ashton House to anyone looking for
a care home for their loved ones.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words and we will share this with our team.
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Review from Maxine B (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Such a lovely welcoming home for my dad. The staff are always happy, kind and caring and nothing is too much trouble.
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Review from Keith W (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As this was our first visit and Mum has only been with you for a couple of weeks we feel we cannot give a full review. However, we were made welcome and impressed with the building, location and the staff were friendly. Mum seemed happy.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words, we will share this with our team.
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Review from G H (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is difficult to consider value for money when the cost of care is extraordinary for the average person to afford, but one must consider that residential care is 24 hours a day, 7 days a week, every week. I don't think there is anything else in life that represents such a low hourly charge for something
so valuable. I believe the Ashton House staff take good care of my mother and by association have given me continued peace from the difficulty of holding down a full-time job whilst being a carer. My ma has dementia and I feel her needs are met with dignity and kindness. My perception is that she is doing as well as possible with the condition she has. I had preconceptions and concerns about immaterial things when I first needed to look at dementia care homes for my ma. Any concerns I had left me very quickly once I had confidence that Ashton House delivers on the things that really matter about residential care, kindness and a good level of professionalism.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words, we will share this review with the team.
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Review from J T (Son of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Ashton House for palliative care. For the week she was there, passing away on 17th October, she was treated with respect, kindness and empathy by all staff. My mother's family was also treated very kindly at all times. I was very happy for my mother to be at Ashton House as
I knew she was well looked after.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words, we will share this with the team.
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Review from S D (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not send your loved one here, the standard of care is not good enough. We visited daily, so had a good insight as to how this place is run. Thankfully, we managed to move my dad before he passed away, we'll always be grateful for that. We have reported our concerns.
Reply from Gaj Ragunathan, Director at Ashton House Nursing & Residential Home
Thank you for giving us the opportunity to see you in person to go through the concerns. Further to going through all the care records, having spoken to the hospice nurse who visits us weekly and the…read more
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Ashton House Nursing & Residential Home is calculated as follows: ( (286 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 367 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashton House Nursing & Residential Home

What types of Care is Ashton House Nursing & Residential Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashton House Nursing & Residential Home have?

There are 94 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Ashton House Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashton House Nursing & Residential Home to the centre of Haywards Heath?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton House Nursing & Residential Home to verify any information. View our terms and conditions. Ashton House Nursing & Residential Home has an Enhanced Service - more info.